LiveCycle products

Adobe LiveCycle Support Services

Extend the value of your investment in Adobe solutions

Thank you for choosing Adobe Livecycle software to extend and accelerate your core business processes. Adobe Livecycle Support Services are available to help you make the most of your investment in the Adobe® Intelligent Document Platform. To help you get the answers you need, when you need them, we have designed technical support services tailored to fit a range of customer requirements.

Choosing the right support program

Adobe’s Premium Maintenance and Support package is recommended for the majority of Adobe customers. This package is best suited for organizations that have enterprise implementations of Adobe software and plan to upgrade to new versions of products as they become available.

In addition to the Premium package, Adobe offers two other predefined support packages that meet specific customer requirements.

  • Platinum Maintenance and Support

    Designed for organizations that have enterprise-wide applications built on Adobe software, Platinum Support offers designated resources and personalized attention.
  • Standard Support

    This package is primarily designed for customers who require technical support for product installation and ongoing implementation, but who do not require product upgrades.

For details on the services available within each program, please download the appropriate solution brief for your region:

  • North America (PDF: )
  • United Kingdom, Ireland, the Netherlands (in English) (PDF: )
  • Germany, Austria, Switzerland (in German) (PDF: )
  • France, Belgium, Switzerland, Luxembourg (in French) (PDF: )
  • Swedish (in Swedish) (PDF: )
  • Italy (in Italian) (PDF: )

For more information on Adobe LiveCycle Support Services, assistance with custom applications, dedicated technical support, extended hours of coverage, or a new support contract, please contact the Adobe Customer Center at 1-866-766-2256 (North America).

For contact information for Customer Service in Europe, please click here.