Adobe Experience Manager (AEM) Forms-Service Pack

Standard/Guideline

Included in Report

Web Content Accessibility Guidelines 2.0

Level A: Yes
Level AA: Yes
Level AAA: No

Web Content Accessibility Guidelines 2.1

Level A: Yes
Level AA: Yes
Level AAA: No

Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018

Yes

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, - V3.1.1 (2019-11)

Yes

Criteria

Conformance Level

Remarks and Explanations

1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria

9.1.1.1 (Web)
10.1.1.1 (Non-web document)
11.1.1.1.1 (Open Functionality Software)
11.1.1.1.2 (Closed Functionality Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: The product provides sufficient text alternatives for most instances of active and informative images.

Exceptions include:

Images must have alternate text in “Edit - Print channel - editor panel” screen.

Text alternative does not serve same purpose as image in “Edit - Side Panel - Content tab”, “Web channel - editor panel with Channels Tab showing” screens.

role=”img” is used on decorative images in “Edit - Side Panel - Content tab” screen.

Criteria

Conformance Level

Remarks and Explanations

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

9.1.2.1 (Web)
10.1.2.1 (Non-web document)
11.1.2.1.1 (Open Functionality Software)
11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The product does not contain prerecorded audio-only content. However, the product contains prerecorded video and the product provides audio for video-only media.

1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

9.1.2.2 (Web)
10.1.2.2 (Non-web document)
11.1.2.2 (Open Functionality Software)
11.1.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain prerecorded synchronized media.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

9.1.2.3 (Web)
10.1.2.3 (Non-web document)
11.1.2.3.1 (Open Functionality Software)
11.1.2.3.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain prerecorded video content that would require audio description or a media alternative.

1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.2.4 (Web)
10.1.2.4 (Non-web document)
11.1.2.4 (Open Functionality Software)
11.1.2.4 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain live synchronized media.

1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.2.5 (Web)
10.1.2.5 (Non-web document)
11.1.2.5 (Open Functionality Software)
11.1.2.5 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain prerecorded video content that would require audio description.

Criteria

Conformance Level

Remarks and Explanations

1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria

9.1.3.1 (Web)
10.1.3.1 (Non-web document)
11.1.3.1.1 (Open Functionality Software)
11.1.3.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most visual structure and relationship information is provided through element semantics or object information or are available in text.

Exceptions include:

Visual heading text is not marked as heading in “Interactive Content - Preview Print Channel”, “Edit - Print channel - image Properties”, “Edit - Side Panel - Content tab”, “Web channel - editor panel with Channels Tab showing”, “Edit - Print channel - Document Fragment – Properties”, “Rule Editor - Code Editor” “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screens.

Form elements must have labels in “Interactive Content – Properties”.

<ul> and <ol> must only directly contain <li>, <script> or <template> elements in “Open Agent UI – Content”, “Open Agent UI - Print Preview”, “Open Agent UI – Data” screens.

<li> elements must be contained in a <ul> or <ol> in “Open Agent UI – Content”, “Open Agent UI - Print Preview”, “Open Agent UI – Data” screens.

Text should not be marked as a heading in “Edit - Print channel - Document Fragment – Properties”, “Edit - Print channel - image Properties” screens.

Visual list is not marked up as list in “Rule Editor - Code Editor”, “Web channel - editor panel with Channels Tab showing”, “View an interactive communication”, “Interactive Content – Properties” screens.

Visible label/form field are not associated in “Open Agent UI – Data” screen.

List or list item is not marked up properly in “Interactive Content - Preview Print Channel” screen.

Group of checkboxes is missing <fieldset> in “Open Agent UI – Data” screen.

1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria

9.1.3.2 (Web)
10.1.3.2 (Non-web document)
11.1.3.2.1 (Open Functionality Software)
11.1.3.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: The product presents most content in a meaningful sequence.

Exceptions includes:

Hidden content is readable with a screen reader in “Rule Editor - Code Editor”, “Document Fragments - Edit Text” screens.

Informative (static) content is not readable by a screen reader in “Open Agent UI – Data”, “Rule Editor - Code Editor” screens.

1.3.3 Sensory Characteristics (Level A)
Also applies to:
EN 301 549 Criteria

9.1.3.3 (Web)
10.1.3.3 (Non-web document)
11.1.3.3 (Open Functionality Software)
11.1.3.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Instructions do not rely solely on sensory characteristics.

1.3.4 Orientation (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

9.1.3.4 (Web)
10.1.3.4 (Non-web document)
11.1.3.4 (Open Functionality Software)
11.1.3.4 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: Content does not restrict its view and operation to a single display orientation.

1.3.5 Identify Input Purpose (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

9.1.3.5 (Web)
10.1.3.5 (Non-web document)
11.1.3.5.1 (Open Functionality Software)
11.1.3.5.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: Input fields that collect information about the user and programmatically convey their purpose.

Criteria

Conformance Level

Remarks and Explanations

1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria

9.1.4.1 (Web)
10.1.4.1 (Non-web document)
11.1.4.1 (Open Functionality Software)
11.1.4.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most functions of the product do not convey information through color alone.

Exceptions include:

Color alone is used to convey info in “Edit - Print channel - image Properties”, “Web channel - editor panel with Channels Tab showing”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web”, “Edit - Print channel - editor panel”, “Edit - Print channel - Document Fragment – Properties” screens.

1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria

9.1.4.2 (Web)
10.1.4.2 (Non-web document)
11.1.4.2 (Open Functionality Software)
11.1.4.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain audio that plays automatically.

1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.4.3 (Web)
10.1.4.3 (Non-web document)
11.1.4.3 (Open Functionality Software)
11.1.4.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most text meet minimum contrast requirements.

Exceptions include:

Link or button text lacks 4.5:1 contrast ratio on hover or focus in “Document Fragments - Edit Text”, “Open Agent UI – Data”, “Edit - Side Panel - Content tab”, “Rule Editor - Code Editor” screens.

Text content lacks 4.5:1 contrast ratio in “Edit - Print channel - Document Fragment – Properties”, “Web channel - editor panel with Channels Tab showing”, “Document Fragments - Edit Text”, “Open Agent UI – Data”, “Interactive Content - Preview Print Channel”, “Edit - Side Panel - Content tab”, “Edit - Print channel - editor panel”, “Interactive Content - Delete Modal”, “Open Agent UI – Content”, “Interactive Content - Preview Web Channel”, “Authored content (web)”, “Rule Editor - Code Editor”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screens.

Menu item text lacks 4.5:1 contrast ratio on hover and focus in “View an interactive communication” screen.

Placeholder text lacks 4.5:1 contrast ratio in “Open Agent UI – Data” screen.

1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.4.4 (Web)
10.1.4.4 (Non-web document)
11.1.4.4.1 (Open Functionality Software)
11.1.4.4.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most text can be resized using browser zoom, but content and functionality is lost in some product functions.

Exceptions include:

Content is lost at 200% zoom in “Web channel - editor panel with Channels Tab showing”, “Interactive Content - Preview Print Channel”, “Open Agent UI – Data”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screens.

1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.4.5 (Web)
10.1.4.5 (Non-web document)
11.1.4.5.1 (Open Functionality Software)
11.1.4.5.2 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The product uses text instead of images of text, except for branding elements that are considered essential.

1.4.10 Reflow (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

9.1.4.10 (Web)
10.1.4.10 (Non-web document)
11.1.4.10 (Open Functionality Software)
11.1.4.10 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: At the required width of 320 CSS pixels, most content is presented without loss of information or functionality, and without requiring scrolling in two dimensions.

Exceptions include:

Content overlaps other content at 320px width equivalent in “Document Fragments - Edit Text”, “Rule Editor - Code Editor”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web”, “Edit - Print channel - editor panel” screens.

1.4.11 Non-text Contrast (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

9.1.4.11 (Web)
10.1.4.11 (Non-web document)
11.1.4.11 (Open Functionality Software)
11.1.4.11 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: Most meaningful non-text content elements have sufficient contrast requirements.

Exceptions include:

Active user interface component lacks 3 to 1 contrast ratio in “Edit - Print channel - Document Fragment – Properties”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screens.

State of active component lacks 3 to 1 contrast ratio in “Document Fragments - Edit Text”, “Edit - Print channel - editor panel”, “Rule Editor - Code Editor”, “Edit - Print channel - Document Fragment – Properties”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screens.

An icon lacks 3 to 1 contrast ratio in “Edit - Print channel - editor panel”, “Edit - Print channel - Document Fragment – Properties” screens.

1.4.12 Text Spacing (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

9.1.4.12 (Web)
10.1.4.12 (Non-web document)
11.1.4.12 (Open Functionality Software)
11.1.4.12 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: The product supports the required text style properties without loss of content or functionality.

1.4.13 Content on Hover or Focus (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

9.1.4.13 (Web)
10.1.4.13 (Non-web document)
11.1.4.13 (Open Functionality Software)
11.1.4.13 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: When content is triggered by hover or focus, it becomes visible and then hidden in a manner which meets this criterion.

Criteria

Conformance Level

Remarks and Explanations

2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria

9.2.1.1 (Web)
10.2.1.1 (Non-web document)
11.2.1.1.1 (Open Functionality Software)
11.2.1.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most product functionality can be operated through a keyboard interface.

Exceptions include:

Function cannot be performed by keyboard alone in “Edit - Side Panel - Content tab”, “Document Fragments - Edit Text”, “Edit - Print channel - editor panel”, “Web channel - editor panel with Channels Tab showing” screens.

Link does not have an href value in “Web channel - editor panel with Channels Tab showing” screens.

2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria

9.2.1.2 (Web)
10.2.1.2 (Non-web document)
11.2.1.2 (Open Functionality Software)
11.2.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most parts of product do not include keyboard traps.

Exceptions include:

Keyboard trap in “Document Fragments - Edit Text” screen.

2.1.4 Character Key Shortcuts (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

9.2.1.4 (Web)
10.2.1.4 (Non-web document)
11.2.1.4.1 (Open Functionality Software)
11.2.1.4.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports (Not Applicable)

Web: The product does not provide character key shortcuts.

Criteria

Conformance Level

Remarks and Explanations

2.2.1 Timing Adjustable (Level A)
Also applies to:
EN 301 549 Criteria
9.2.2.1 (Web)
10.2.2.1 (Non-web document)
11.2.2.1 (Open Functionality Software)
11.2.2.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: The product does not include functionality dependent on time limits.

Exceptions include:

Content visually appears and disappears with no ability to adjust timing in “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screen.

2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria

9.2.2.2 (Web)
10.2.2.2 (Non-web document)
11.2.2.2 (Open Functionality Software)
11.2.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not include elements which move, blink, scroll, or auto-update.

Criteria

Conformance Level

Remarks and Explanations

2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria

9.2.3.1 (Web)
10.2.3.1 (Non-web document)
11.2.3.1 (Open Functionality Software)
11.2.3.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain flashing content.

Criteria

Conformance Level

Remarks and Explanations

2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria

9.2.4.1 (Web)
10.2.4.1 (Non-web document) – Does not apply
11.2.4.1 (Open Functionality Software) – Does not apply
11.2.4.1 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software) – Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs

Web: Partially Supports

Web: The product provides a mechanism to bypass blocks of content that are repeated on multiple pages.

Exceptions include:

Frames must have an accessible name in “Open Agent UI – Content”, “Open Agent UI - Print Preview”, “Authored content (web)”, “Open Agent UI – Data” screens.

Frame does not have an accessible name in “View an interactive communication” screen.

2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria

9.2.4.2 (Web)
10.2.4.2 (Non-web document)
11.2.4.2 (Open Functionality Software) - Does not apply
11.2.4.2 (Closed Software) - Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The title of a page describes its purpose.

2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria

9.2.4.3 (Web)
10.2.4.3 (Non-web document)
11.2.4.3 (Open Functionality Software)
11.2.4.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most components receive focus in a meaningful order.

Exceptions include:

Hidden or empty element receives focus in “Rule Editor - Code Editor” screen.

Keyboard focus order is not logical in “Edit - Side Panel - Content tab”, “Document Fragments - Edit Text” screens.

Keyboard focus is lost or misplaced due to user interaction or content update in “Web channel - editor panel with Channels Tab showing”, “Interactive Content - Preview Print Channel” screens.

2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
EN 301 549 Criteria

9.2.4.4 (Web)
10.2.4.4 (Non-web document)
11.2.4.4 (Open Functionality Software)
11.2.4.4 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The purpose of links in the product can be determined from the link text alone or from the programmatic context of the link.

2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria

9.2.4.5 (Web)
10.2.4.5 (Non-web document) – Does not apply
11.2.4.5 (Open Functionality Software) – Does not apply
11.2.4.5 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software) – Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: Users can locate web pages in the product through the menu and options in the main section.

2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria

9.2.4.6 (Web)
10.2.4.6 (Non-web document)
11.2.4.6 (Open Functionality Software)
11.2.4.6 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most headings and labels are descriptive.

Exceptions include:

Programmatic label does not convey purpose of control in “Interactive Content - Preview Both Channel For ICs having Print as well as Web”, “Edit - Print channel - editor panel” screens.

Buttons have same name but different actions in “Document Fragments - Edit Text” screen.

2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria

9.2.4.7 (Web)
10.2.4.7 (Non-web document)
11.2.4.7 (Open Functionality Software)
11.2.4.7 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most focusable elements have a visible keyboard focus indicator.

Exceptions include:

Focus indicator is missing in “Document Fragments - Edit Text”, “View an interactive communication”, “Open Agent UI - Print Preview”, “Create Interactive Communication - Step 01 – General”, “Edit - Side Panel - Content tab”, “Open Agent UI – Data”, “Interactive Content – Properties” screens.

Focus indicator is not visible in “Create Interactive Communication - Step 01 – General” screen.

Criteria

Conformance Level

Remarks and Explanations

2.5.1 Pointer Gestures (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

9.2.5.1 (Web)
10.2.5.1 (Non-web document)
11.2.5.1 (Open Functionality Software)
11.2.5.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports (Not Applicable)

Web: The product does not rely on multipoint or path-based gestures.

2.5.2 Pointer Cancellation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

9.2.5.2 (Web)
10.2.5.2 (Non-web document)
11.2.5.2 (Open Functionality Software)
11.2.5.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: Product functions that use a single pointer are completed when the user releases the pointer.

2.5.3 Label in Name (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

9.2.5.3 (Web)
10.2.5.3 (Non-web document)
11.2.5.3.1 (Open Functionality Software)
11.2.5.3.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: The accessible names of the controls contain the text of their visible labels.

2.5.4 Motion Actuation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

9.2.5.4 (Web)
10.2.5.4 (Non-web document)
11.2.5.4 (Open Functionality Software)
11.2.5.4 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports (Not Applicable)

Web: The product does not have functionality operated by device motion or user motion.

Criteria

Conformance Level

Remarks and Explanations

3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria

9.3.1.1 (Web)
10.3.1.1 (Non-web document)
11.3.1.1.1 (Open Functionality Software)
11.3.1.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: The language is programmatically determinable within the product.

Exceptions include:

<html> element must have a lang attribute in “Open Agent UI – Content”, “Open Agent UI - Print Preview”, “Open Agent UI – Data” screens.

3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.1.2 (Web)
10.3.1.2 (Non-web document)
11.3.1.2 (Open Functionality Software) – Does not apply
11.3.1.2 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: Content is only presented in one language at a time.

Criteria

Conformance Level

Remarks and Explanations

3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria

9.3.2.1 (Web)
10.3.2.1 (Non-web document)
11.3.2.1 (Open Functionality Software)
11.3.2.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Components do not initiate a change of context when focused.

3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria

9.3.2.2 (Web)
10.3.2.2 (Non-web document)
11.3.2.2 (Open Functionality Software)
11.3.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Changes of context do not occur automatically on user input.

3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.2.3 (Web)
10.3.2.3 (Non-web document) – Does not apply
11.3.2.3 (Open Functionality Software) – Does not apply
11.3.2.3 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software) – Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: When navigational mechanisms are repeated in the product, they occur in a consistent relative order.

3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.2.4 (Web)
10.3.2.4 (Non-web document) – Does not apply
11.3.2.4 (Open Functionality Software) – Does not apply
11.3.2.4 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software) – Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: Components with the same functionality are identified consistently.

Criteria

Conformance Level

Remarks and Explanations

3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria

9.3.3.1 (Web)
10.3.3.1 (Non-web document)
11.3.3.1.1 (Open Functionality Software)
11.3.3.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most input errors are identified and described to the users in text.

Exceptions include:

Form field with error not identified in “Create Interactive Communication - Step 01 – General” screen.

3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria

9.3.3.2 (Web)
10.3.3.2 (Non-web document)
11.3.3.2 (Open Functionality Software)
11.3.3.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Labels are provided for most input fields.

Exceptions include:

Visible label missing in “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screen.

3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.3.3 (Web)
10.3.3.3 (Non-web document)
11.3.3.3 (Open Functionality Software)
11.3.3.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Where input errors are automatically detected, suggestions for correction are provided to the user.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.3.4 (Web)
10.3.3.4 (Non-web document)
11.3.3.4 (Open Functionality Software)
11.3.3.4 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not process legal commitments or financial transactions and does not modify user-controllable data.

Criteria

Conformance Level

Remarks and Explanations

4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria

9.4.1.1 (Web)
10.4.1.1 (Non-web document)
11.4.1.1.1 (Open Functionality Software)
11.4.1.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: In most product functions, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique.

Exceptions include:

id attribute value must be unique in “Interactive Content – Properties”, “Edit - Print channel - editor panel”, “Interactive Content - Publish Modal”, “Edit - Print channel - image Properties”, “Document Fragments - Edit Text”, “Authored content (web)”, “View an interactive communication” screens.

IDs of active elements must be unique in “Document Fragments - Edit Text” screen.

IDs used in ARIA and labels must be unique in “Document Fragments - Edit Text”, “Edit - Print channel - image Properties” screens.

Certain ARIA roles must contain particular children in “Rule Editor - Code Editor” screen.

4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria

9.4.1.2 (Web)
10.4.1.2 (Non-web document)
11.4.1.2.1 (Open Functionality Software)
11.4.1.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Does Not Support

Web: User interface components in most product functions provide programmatic name, role, and/or state information. However, some controls do not provide name, role, and/or state information to assistive technology.

Examples include:

Treeview is missing required ARIA roles and attributes in “Document Fragments - Edit Text”, “Edit - Side Panel - Content tab” screens.

Required ARIA attributes must be provided in “Document Fragments - Edit Text”, “Interactive Content – Properties” screens.

Elements must only use allowed ARIA attributes in “Interactive Content – Properties”, “Document Fragments - Edit Text” screens.

Button does not have a role in “Web channel - editor panel with Channels Tab showing”, “Edit - Side Panel - Content tab” screens.

Button pressed state is not conveyed in “Interactive Content - Preview Print Channel”, “Document Fragments - Edit Text” screens.

ARIA commands must have an accessible name in “Edit - Print channel - editor panel” screen.

The element's role is missing or incorrect in “Interactive Content - Preview Print Channel”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screens.

Button does not have a name in “Edit - Side Panel - Content tab”, “Document Fragments - Edit Text” screens.

Expand/collapse state of the element is missing or incorrect in “Open Agent UI - Print Preview”, “View an interactive communication”, “Rule Editor - Code Editor”, “Document Fragments - Edit Text”, “Edit - Print channel - editor panel”, “Web channel - editor panel with Channels Tab showing”, “Interactive Content - Preview Print Channel”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screens.

Buttons must have discernible text in “Open Agent UI – Data” screen.

Slider is missing appropriate role and/or attributes in “Interactive Content - Preview Print Channel” screen.

Accessibility feature not accessible to the user it is intended to help in “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screen.

Selected state of the element is missing or incorrect in “Interactive Content - Preview Print Channel”, “Web channel - editor panel with Channels Tab showing”, “Edit - Side Panel - Content tab”, “Open Agent UI – Data”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screens.

Custom radio button does not have a role and/or state in “Interactive Content - Preview Print Channel” screen.

Button disabled state is not conveyed in “Edit - Print channel - editor panel” screen.

Menu is missing appropriate roles and attributes in “Interactive Content - Preview Print Channel”, “Interactive Content - Preview Both Channel For ICs having Print as well as Web” screens.

Interactive controls must not be nested in “Document Fragments - Edit Text”, “Authored content (web)” screens.

4.1.3 Status Messages (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

9.4.1.3 (Web)
10.4.1.3 (Non-web document)
11.4.1.3 (Open Functionality Software)
11.4.1.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: When status messages do not receive focus, the product provides the dynamic update to the assistive technology.

Criteria

Conformance Level

Remarks and Explanations

302.1 Without Vision

Web: Partially Supports

Web: Most functions of the product are usable without vision. Exceptions include:

As noted in 1.1.1 Non-text Content, Images must have alternate text, text alternative does not serve same purpose as image, role=”img” is used on decorative images.

As noted in 1.3.1 Info and Relationships, Visual heading text is not marked as heading, Form elements must have labels, <ul> and <ol> must only directly contain <li>, <script> or <template> elements, <li> elements must be contained in a <ul> or <ol>, Text should not be marked as a heading, Visual list is not marked up as list, Visible label/form field are not associated, List or list item is not marked up properly, Group of checkboxes is missing <fieldset>.

As noted in 1.3.2 Meaningful Sequence, Hidden content is readable with a screen reader, Informative (static) content is not readable by a screen reader.

As noted in 2.1.1 Keyboard, Function cannot be performed by keyboard alone, Link does not have an href value.

As noted in 2.1.2 Keyboard Trap, Keyboard trap.

As noted in 2.2.1 Timing Adjustable, Content visually appears and disappears with no ability to adjust timing.

As noted in 2.4.1 Bypass Blocks, Frames must have an accessible name, Frame does not have an accessible name.

As noted in 2.4.3 Focus Order, Hidden or empty element receives focus, Keyboard focus order is not logical, Keyboard focus is lost or misplaced due to user interaction or content update.

As noted in 2.4.6 Headings and Labels, Programmatic label does not convey purpose of control, Buttons have same name but different actions.

As noted in 3.1.1 Language of Page, primary language of the page is missing.

As noted in 3.3.1 Error Identification, Form field with error not identified.

As noted in 3.3.2 Labels or Instructions, Form field does not have a visual label.

As noted in 4.1.1 Parsing, id attribute value must be unique, IDs of active elements must be, IDs used in ARIA and labels must be, The page contains a duplicate id attribute value, Certain ARIA roles must contain particular children.

As noted in 4.1.2 Name, Role, Value, Required ARIA attributes must be provided, Elements must only use allowed ARIA attributes, Button does not have a role, Button pressed state is not conveyed, ARIA commands must have an accessible name, The element's role is missing or incorrect, Button does not have a name, Expand/collapse state of the element is missing or incorrect, Buttons must have discernible text, Slider is missing appropriate role and/or attributes, Accessibility feature not accessible to the user it is intended to help, The menu is missing appropriate roles and attributes, Selected state of the element is missing or incorrect, Custom radio button does not have a role and/or state, Button disabled state is not conveyed.

302.2 With Limited Vision

Web: Partially Supports

Web: Most functions of the product are usable with limited vision. Exceptions include:

As noted in 1.1.1 Non-text Content, Images must have alternate text, text alternative does not serve same purpose as image, role=”img” is used on decorative images.

As noted in 1.3.1 Info and Relationships, Visual heading text is not marked as heading, Form elements must have labels, <ul> and <ol> must only directly contain <li>, <script> or <template> elements, <li> elements must be contained in a <ul> or <ol>, Text should not be marked as a heading, Visual list is not marked up as list, Visible label/form field are not associated, List or list item is not marked up properly, Group of checkboxes is missing <fieldset>.

As noted in 1.3.2 Meaningful Sequence, Hidden content is readable with a screen reader, Informative (static) content is not readable by a screen reader.

As noted in 1.4.1 Use of Color, Color alone is used to convey info.

As noted in 1.4.3 Contrast, Link or button text lacks 4.5:1 contrast ratio on hover or focus, Text content lacks 4.5:1 contrast ratio, Menu item text lacks 4.5:1 contrast ratio on hover and focus, Placeholder text lacks 4.5:1 contrast ratio.

As noted in 2.1.1 Keyboard, Function cannot be performed by keyboard alone, Link does not have an href value.

As noted in 2.1.2 Keyboard Trap, Keyboard trap.

As noted in 2.2.1 Timing Adjustable, Content visually appears and disappears with no ability to adjust timing.

As noted in 2.4.1 Bypass Blocks, Frames must have an accessible name, Frame does not have an accessible name.

As noted in 2.4.3 Focus Order, Hidden or empty element receives focus, Keyboard focus order is not logical, Keyboard focus is lost or misplaced due to user interaction or content update.

As noted in 2.4.6 Headings and Labels, Programmatic label does not convey purpose of control, Buttons have same name but different actions.

As noted in 2.4.7 Focus Visible, Focus indicator is missing, Focus indicator is not visible.

As noted in 3.1.1 Language of Page, primary language of the page is missing.

As noted in 3.3.1 Error Identification, Form field with error not identified.

As noted in 3.3.2 Labels or Instructions, Form field does not have a visual label.

As noted in 4.1.1 Parsing, id attribute value must be unique, IDs of active elements must be, IDs used in ARIA and labels must be, The page contains a duplicate id attribute value, Certain ARIA roles must contain particular children.

As noted in 4.1.2 Name, Role, Value, Required ARIA attributes must be provided, Elements must only use allowed ARIA attributes, Button does not have a role, Button pressed state is not conveyed, ARIA commands must have an accessible name, The element's role is missing or incorrect, Button does not have a name, Expand/collapse state of the element is missing or incorrect, Buttons must have discernible text, Slider is missing appropriate role and/or attributes, Accessibility feature not accessible to the user it is intended to help, The menu is missing appropriate roles and attributes, Selected state of the element is missing or incorrect, Custom radio button does not have a role and/or state, Button disabled state is not conveyed.

302.3 Without Perception of Color

Web: Partially Supports

Web: Most functions of the product are usable without perception of color. Exceptions include:

As noted in 1.4.1 Use of Color, Color alone is used to convey info.

As noted in 1.4.3 Contrast, Link or button text lacks 4.5:1 contrast ratio on hover or focus, Text content lacks 4.5:1 contrast ratio, Menu item text lacks 4.5:1 contrast ratio on hover and focus, Placeholder text lacks 4.5:1 contrast ratio.

302.4 Without Hearing

Web: Supports (Not Applicable)

Web: The product does not require the use of hearing.

302.5 With Limited Hearing

Web: Supports (Not Applicable)

Web: The product does not require the use of hearing.

302.6 Without Speech

Web: Supports (Not Applicable)

Web: The product does not require the use of speech.

302.7 With Limited Manipulation

Web: Partially Supports

Web: Users with limited manipulation who use speech recognition or switch control software will not have difficulty navigating to most of the controls. Exceptions include: