Adobe Accessibility Conformance Report

VPAT® Version 2.0 – November 2017

Product Information

Name of Product/Version: Adobe Help Center

Product Description: A help and support site for information and tutorials on Adobe products.

Date: 08/13/2018

Contact information: access@adobe.com

Notes:The information contained in this report applies to product help and support documentation for Adobe products at http://www.adobe.com/accessibility/compliance.html.

Evaluation Methods Used: Testing the Adobe Help Center involved use of leading assistive technology, such as screen readers, screen magnifiers, and speech recognition software, as well exclusive use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standards/guidelines:

Standard/Guideline Included In Report

Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A - Yes
Level AA - Yes
Level AAA - No

Section 508 as published in 2017, at http://www.Section508.gov

Yes

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, at http://mandate376.standards.eu/standard

Yes

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Sections 1 and 2 also document conformance with:

  • EN 301 549:  Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Section 1: Success Criteria, Level A

Notes:

Guideline 1.1 Text Alternatives:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
Criteria Conformance Level Remarks and Explanations

1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.1 (Web)
  • 10.2.1 (non-web document)
  • 11.2.1.1 (Software)
  • 11.2.2.1 (Closed Functionality Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: The product provides sufficient text alternatives for some instances of non-text content, such as the Search button. However, many pages and key functions contain images without sufficient text alternatives. Examples include:

  • In the main content of tutorial and support pages, many images have a text alternative that does not convey the visual information. In some cases, the images are decorative and the text alternative can be removed.
  • Some icons have no text alternative.
  • Product icons do not have alternative text and should be marked as decorative images.
  • Some decorative images are missing alt=””.
  • Some alternative text errors, such as alt=”…” or alt containing the image file name, were found.
Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria Conformance Level Remarks and Explanations

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.2 (Web)
  • 10.2.2 (non-web document)
  • 11.2.1.2 (Software)
  • 11.2.2.2.1 and 11.2.2.2.2 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: The product does not contain prerecorded audio-only content. However, the product contains prerecorded video-only elements, such as screen animations in the Photoshop New Features Summary page, and does not provide audio description or text transcripts for them.

1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.3 (Web)
  • 10.2.3 (non-web document)
  • 11.2.1.3 (Software)
  • 11.2.2.3 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: The product contains audio content in video, and closed captions are provided for most instances, such as Tutorials. Exceptions include:

  • Some prerecorded video content does not provide captions, such as a Photoshop “advanced custom brushes” video

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.4 (Web)
  • 10.2.4 (non-web document)
  • 11.2.1.4 (Software)
  • 11.2.2.4 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Most visual information in product videos is also conveyed through the main audio track of the video. However, some important visual details are not conveyed, such as:

  • Locations of some product controls displayed in the video
  • The visual effects of some image editing demonstrations
Guideline 1.3 Adaptable:
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
Criteria Conformance Level Remarks and Explanations

1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.7 (Web)
  • 10.2.7 (non-web document)
  • 11.2.1.7 (Software)
  • 11.2.2.7 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Most structure and relationship information is provided through element semantics such as headings and list structure. However, some pages contain visual structure and relationship information that is not provided programmatically or in text, such as:

  • A simulated radio button group for user feedback
  • Instances of heading levels that do not communicate the visual structure of content

1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.8 (Web)
  • 10.2.8 (non-web document)
  • 11.2.1.8 (Software)
  • 11.2.2.8 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Content is mostly presented in a meaningful sequence. Exceptions include:

  • The reading order of some groups of actionable controls, such as the video player controls, is not logical.

1.3.3 Sensory Characteristics (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.9 (Web)
  • 10.2.9 (non-web document)
  • 11.2.1.9 (Software)
  • 11.2.2.9 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: Instructions do not rely solely on sensory characteristics.

Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria Conformance Level Remarks and Explanations

1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.10 (Web)
  • 10.2.10 (non-web document)
  • 11.2.1.10 (Software)
  • 11.2.2.10 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Color is generally not used as the only visual means of conveying information. Exceptions include:

  • Some error messages distinguish themselves only through color.
  • Some page tabs convey selection only through color.

1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.11 (Web)
  • 10.2.11 (non-web document)
  • 11.2.1.11 (Software)
  • 11.2.2.11 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The product does not include audio that plays automatically.

Guideline 2.1 Keyboard Accessible:
Make all functionality available from a keyboard.
Criteria Conformance Level Remarks and Explanations

2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.15 (Web)
  • 10.2.15 (non-web document)
  • 11.2.1.15 (Software)
  • 11.2.2.15 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Navigation of many components, between pages and product functions, such as the “Contact Customer Care” form, are accessible via the keyboard. However, many functions of the product are not keyboard accessible. Examples include:

  • Items in topics list in the left rail of the user guide cannot be opened via the keyboard.
  • Some accordion and tab controls cannot be activated via the keyboard.

2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.16 (Web)
  • 10.2.16 (non-web document)
  • 11.2.1.16 (Software)
  • 11.2.2.16 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The product does not include keyboard traps.

Guideline 2.2 Enough Time:
Provide users enough time to read and use content.
Criteria Conformance Level Remarks and Explanations

2.2.1 Timing Adjustable (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.17 (Web)
  • 10.2.17 (non-web document)
  • 11.2.1.17 (Software)
  • 11.2.2.17 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The product does not include time limits.

2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.18 (Web)
  • 10.2.18 (non-web document)
  • 11.2.1.18 (Software)
  • 11.2.2.18 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Moving, blinking, scrolling, and auto-updating information can generally be paused, stopped or hidden by the user. Exceptions include:

  • Some pages, such as the New Features Summary page, contain animation that plays for longer than 5 seconds and that cannot be paused, stopped, or hidden.
Guideline 2.3 Seizures:
Do not design content in a way that is known to cause seizures.
Criteria Conformance Level Remarks and Explanations

2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.19 (Web)
  • 10.2.19 (non-web document)
  • 11.2.1.19 (Software)
  • 11.2.2.19 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The product does not contain flashing content.

Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria Conformance Level Remarks and Explanations

2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.20 (Web)
  • 10.2.20 (non-web document) – Does not apply
  • 11.2.1.20 (Software) – Does not apply
  • 11.2.2.20 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: The product provides headings to bypass repeated blocks of content.

2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.21 (Web)
  • 10.2.21 (non-web document)
  • 11.2.1.21 (Software) - Does not apply
  • 11.2.2.21 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The titles of pages describe their purpose.

2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.22 (Web)
  • 10.2.22 (non-web document)
  • 11.2.1.22 (Software)
  • 11.2.2.22 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Most components receive focus in a meaningful order. Exceptions include:

  • The focus order of some groups of actionable controls, such as the video player controls, is not logical.
  • The focus order of the home page product listings is not logical.
  • Focus does not move appropriately to, from, or within dialogs.

2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.23 (Web)
  • 10.2.23 (non-web document)
  • 11.2.1.23 (Software)
  • 11.2.2.23 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Link text describes the purpose of most links. Exceptions include:

  • Some links do not have meaningful text within the link elements themselves.
Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria Conformance Level Remarks and Explanations

3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.27 (Web)
  • 10.2.27 (non-web document)
  • 11.2.1.27 (Software)
  • 11.2.2.27 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The language is programmatically determinable within the product.

Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria Conformance Level Remarks and Explanations

3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.29 (Web)
  • 10.2.29 (non-web document)
  • 11.2.1.29 (Software)
  • 11.2.2.29 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: Components do not initiate a change of context when focused.

3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.30 (Web)
  • 10.2.30 (non-web document)
  • 11.2.1.30 (Software)
  • 11.2.2.30 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: Changing the setting of user interface components does not automatically cause a change of context.

Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria Conformance Level Remarks and Explanations

3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.33 (Web)
  • 10.2.33 (non-web document)
  • 11.2.1.33 (Software)
  • 11.2.2.33 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: Input errors, such as completing a Customer Support request out of sequence, are described to the user in text.

3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.34 (Web)
  • 10.2.34 (non-web document)
  • 11.2.1.34 (Software)
  • 11.2.2.34 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Labels are provided for input fields. Exceptions include:

  • Some form fields are labelled only through placeholders which disappear after text is placed in the field.
Guideline 4.1 Compatible:
Maximize compatibility with current and future user agents, including assistive technologies.
Criteria Conformance Level Remarks and Explanations

4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.37 (Web)
  • 10.2.37 (non-web document)
  • 11.2.1.37 (Software)
  • 11.2.2.37 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: The product contains some parsing errors, such as:

  • Some elements contain duplicate IDs.
  • Some list items are not found in a list container.

4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.38 (Web)
  • 10.2.38 (non-web document)
  • 11.2.1.38 (Software)
  • 11.2.2.38 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Does Not Support

Web: User interface controls that appear on pages lack sufficient role information, such as:

  • Navigation controls in the global footer
  • Tab controls
  • Menu pagination controls
  • Change Region dialog close control

Section 2: Success Criteria, Level AA

Notes:

Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria Conformance Level Remarks and Explanations

1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.5 (Web)
  • 10.2.5 (non-web document)
  • 11.2.1.5 (Software)
  • 11.2.2.5 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The product does not contain live synchronized media.

1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.6 (Web)
  • 10.2.6 (non-web document)
  • 11.2.1.6 (Software)
  • 11.2.2.6 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Most visual information in product videos is also conveyed through the main audio track of the video. However, some important visual details are not conveyed, such as:

  • Locations of some product controls displayed in the video
  • The visual effects of some image editing demonstrations
Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria Conformance Level Remarks and Explanations

1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.12 (Web)
  • 10.2.12 (non-web document)
  • 11.2.1.12 (Software)
  • 11.2.2.12 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Web: Most text meets minimum contrast requirements. Exceptions include:

  • Some links are presented in light blue on either a light or dark gray background
  • Some text is presented in light gray on a white background

1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.13 (Web)
  • 10.2.13 (non-web document)
  • 11.2.1.13 (Software)
  • 11.2.2.13 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The product allows browser zoom to resize text up to 200 percent without loss of content or functionality.

1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.14 (Web)
  • 10.2.14 (non-web document)
  • 11.2.1.14 (Software)
  • 11.2.2.14 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The product uses text instead of images of text, except for branding elements that are considered essential.

Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria Conformance Level Remarks and Explanations

2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.24 (Web)
  • 10.2.24 (non-web document) – Does not apply
  • 11.2.1.24 (Software) – Does not apply
  • 11.2.2.24 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: Users can locate web pages in the site through header navigation, footer navigation, and search.

2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.25 (Web)
  • 10.2.25 (non-web document)
  • 11.2.1.25 (Software)
  • 11.2.2.25 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: Headings and labels are descriptive.

2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.26 (Web)
  • 10.2.26 (non-web document)
  • 11.2.1.26 (Software)
  • 11.2.2.26 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Does Not Support

Web: Most actionable elements in the product do not display a visible focus indication.

Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria Conformance Level Remarks and Explanations

3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.28 (Web)
  • 10.2.28 (non-web document)
  • 11.2.1.28 (Software) – Does not apply
  • 11.2.2.28 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: Changes of language for passages or phrases can be programmatically determined.

Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria Conformance Level Remarks and Explanations

3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.31 (Web)
  • 10.2.31 (non-web document) – Does not apply
  • 11.2.1.31 (Software) – Does not apply
  • 11.2.2.31 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Partially Supports

Web: The user interface navigation is generally presented in a consistent manner. Exceptions include:

  • Keyboard navigation movement through navigation menus is not consistent on all pages.
  • Some navigation links are inconsistently available.

3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.32 (Web)
  • 10.2.32 (non-web document) – Does not apply
  • 11.2.1.32 (Software) – Does not apply
  • 11.2.2.32 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Partially Supports

Web: Components are generally identified consistently. Exceptions include:Components are generally identified consistently. Exceptions include:

  • Some links with the same destinations are represented inconsistently across a set of pages.
Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria Conformance Level Remarks and Explanations

3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.35 (Web)
  • 10.2.35 (non-web document)
  • 11.2.1.35 (Software)
  • 11.2.2.35 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: When an input error is automatically detected, such as in a Customer Support request, suggestions are provided to the user.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.36 (Web)
  • 10.2.36 (non-web document)
  • 11.2.1.36 (Software)
  • 11.2.2.36 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Web: The product does not process legal commitments or financial transactions, or modify user-controllable data.

Table 3: Success Criteria, Level AAA

Notes: Not Evaluated

2017 Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes: The requirements in WCAG 2.0 and Chapter 5 sufficiently address the functions of the product, and no instances of equivalent facilitation were observed in the product. Therefore, the conformance levels and remarks in this table are informative only.

Criteria Conformance Level Remarks and Explanations

302.1 Without Vision

Web: Partially Supports

Web: Many functions of the product are not operable without vision. Additionally, a lack of consistent and programmatic roles makes interacting with the product difficult for screen reader users.

302.2 With Limited Vision

Web: Partially Supports

Web: Most functions of the product are operable with limited vision; however, as noted in 1.4.1 Use of Color, some information is communicated solely through color.  Also, as noted in 1.4.3 Contrast (Minimum), some elements do not provide sufficient contrast, and as noted in 2.4.7 Focus Visible, most actionable items do not exhibit a visual indication of focus. Additionally, some elements disappear when color is removed from the page.

302.3 Without Perception of Color

Web: Partially Supports

Web: Most functions of the product are operable without perception of color; however, as noted in 1.4.1 Use of Color, some information is communicated solely through color.  Also, as noted in 1.4.3 Contrast (Minimum) , some elements do not provide sufficient contrast.

302.4 Without Hearing

Web: Partially Supports

Web: Captions are provided for many, but not all, of the videos in the content.

302.5 With Limited Hearing

Web: Partially Supports

Web: Captions are provided for many, but not all, of the videos in the content.

302.6 Without Speech

Web: Supports

Web: The product does not require speech for use.

302.7 With Limited Manipulation

Web: Does Not Support

Web: Most functions in the product are not operable with limited manipulation. Many elements are neither focusable nor actionable via the keyboard, and most pages contain a keyboard trap that will prevent keyboard-only users from successfully navigating through the page.  Additionally, as noted in 2.4.7 Focus Visible, most actionable items do not exhibit a visual indication of focus.

302.8 With Limited Reach and Strength

Web: Supports

Web: The product does not require reach and strength for use.

302.9 With Limited Language, Cognitive, and Learning Abilities

Web: Supports

Web: The product provides information through multiple methods, including text and video tutorials. Complex and technical terms are generally defined. Information is presented in independent chunks.

Chapter 4: Hardware

Notes: Not Applicable

Chapter 5: Software

Notes: Not applicable to web-based documents.

Chapter 6: Support Documentation and Services

Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.

Criteria Conformance Level Remarks and Explanations

601.1 Scope

   

602 Support Documentation

   

602.2 Accessibility and Compatibility Features

Does not Support

Documentation regarding the accessibility and compabitility features of the Adobe Help Center is not currently available.

602.3 Electronic Support Documentation

See WCAG 2.0 section

See information in WCAG section

602.4 Alternate Formats for Non-Electronic Support Documentation

Not Applicable

Product documentation is presented in an electronic format.

603 Support Services

   

603.2 Information on Accessibility and Compatibility Features

Supports

Support services, provided via phone or online chat, can be used to discuss accessibility and compatibility features.

603.3 Accommodation of Communication Needs

Partially Supports

Support services, provided via phone or online chat, accommodate most communication needs of individuals with disabilities. For example, users without hearing or without speech may use the chat function as an alternative to phone support. Exceptions include:

  • Some controls in chat, such as Add File, cannot be activated by keyboard.
  • Some elements in chat, such as Add File, do not provide a meaningful text alternative.
  • Phone support may be used as an alternative to chat, but some functionality is limited. For example, phone calls do not enable users to send a file, and phone support is not offered on weekends.

EN 301 549 Report

Notes:

Chapter 4: 4.2 Functional Performance Statements (FPS)

Notes: This chapter is informative only.

Criteria Conformance Level Remarks and Explanations

4.2.1 Usage without vision

Web: Partially Supports

Web: Most functions of the product are not operable without vision. As noted in 2.1.1 Keyboard, components in most functions cannot be activated solely through the use of the keyboard. Additionally, a lack of consistent and programmatic roles makes interacting with the product difficult for screen reader users.

4.2.2 Usage with limited vision

Web: Partially Supports

Web: Most functions of the product are operable with limited vision; however, as noted in 1.4.1 Use of Color, some information is communicated solely through color.  Also, as noted in 1.4.3 Contrast (Minimum), some elements do not provide sufficient contrast, and as noted in 2.4.7 Focus Visible, most actionable items do not exhibit a visual indication of focus. Additionally, some elements disappear when color is removed from the page.

4.2.3 Usage without perception of colour

Web: Partially Supports

Web: Most functions of the product are operable without perception of color; however, as noted in 1.4.1 Use of Color, some information is communicated solely through color.  Also, as noted in 1.4.3 Contrast (Minimum) , some elements do not provide sufficient contrast.

4.2.4 Usage without hearing

Web: Partially Supports

Web: The product provides closed captions for most, but not all, video content.

4.2.5 Usage with limited hearing

Web: Partially Supports

Web: The product provides closed captions for most, but not all, video content.

4.2.6 Usage without vocal capability

Web: Supports

Web: The product does not require vocal capability for use.

4.2.7 Usage with limited manipulation or strength

Web: Does Not Support

Web: Most functions in the product are not operable with limited manipulation or strength. Many elements are neither focusable nor actionable via the keyboard, and most pages contain a keyboard trap that will prevent keyboard-only users from successfully navigating through the page.  Additionally, as noted in 2.4.7 Focus Visible, most actionable items do not exhibit a visual indication of focus.

4.2.8 Usage with limited reach

Web: Supports

Web: The product does not require reach for use.

4.2.9 Minimize photosensitive seizure

Web: Supports

Web: The product does not contain flashing content.

4.2.10 Usage with limited cognition

Web: Supports

Web: The product provides information through multiple methods, including text and video tutorials. Complex and technical terms are generally defined explicitly. Information is presented in small independent chunks.

4.2.11 Privacy

Web: Supports

Web: The product does not require legal, financial, or personal information.

Chapter 5: Generic Requirements

Notes:

Criteria Conformance Level Remarks and Explanations

5.1 Closed Functionality

   

5.1.2 General

   

5.1.2.1 Closed functionality

See 5.2 through 13

See information in 5.2 through 13

5.1.2.2 Assistive technology

See 5.1.3 through 5.1.6

See information in 5.1.3 through 5.1.6

5.1.3 Non-visual access

   

5.1.3.1 General

Not Applicable

The product does not have closed functionality.

5.1.3.2 Auditory output delivery including speech

Not Applicable

The product does not have closed functionality.

5.1.3.3 Auditory output correlation

Not Applicable

The product does not have closed functionality.

5.1.3.4 Speech output user control

Not Applicable

The product does not have closed functionality.

5.1.3.5 Speech output automatic interruption

Not Applicable

The product does not have closed functionality.

5.1.3.6 Speech output for non-text content

Not Applicable

The product does not have closed functionality.

5.1.3.7 Speech output for video information

Not Applicable

The product does not have closed functionality.

5.1.3.8 Masked entry

Not Applicable

The product does not have closed functionality.

5.1.3.9 Private access to personal data

Not Applicable

The product does not have closed functionality.

5.1.3.10 Non-interfering audio output

Not Applicable

The product does not have closed functionality.

5.1.3.11 Private listening

Not Applicable

The product does not have closed functionality.

5.1.3.12 Speaker volume

Not Applicable

The product does not have closed functionality.

5.1.3.13 Volume reset

Not Applicable

The product does not have closed functionality.

5.1.3.14 Spoken languages

Not Applicable

The product does not have closed functionality.

5.1.3.15 Non-visual error identification

Not Applicable

The product does not have closed functionality.

5.1.3.16 Receipts, tickets, and transactional outputs

Not Applicable

The product does not have closed functionality.

5.1.4 Functionality closed to text enlargement

Not Applicable

The product does not have closed functionality.

5.1.5 Visual output for auditory information

Not Applicable

The product does not have closed functionality.

5.1.6 Operation without keyboard interface

   

5.1.6.1 Closed functionality

See 5.1.3.1 through 5.1.3.16

See information in 5.1.3.1 through 5.1.3.16

5.1.6.2 Input focus

Not Applicable

The product does not contain documented accessibility features.

5.2 Activation of accessibility features

Not Applicable

The product does not contain documented accessibility features.

5.3 Biometrics

Not Applicable

The product does not rely on biological characteristics.

5.4 Preservation of accessibility information during conversion

Not Applicable

The product does not convert information or communication.

5.5 Operable parts

   

5.5.1 Means of operation

Not Applicable

The product does not contain operable parts.

5.5.2 Operable parts discernibility

Not Applicable

The product does not contain operable parts.

5.6 Locking or toggle controls

   

5.6.1 Tactile or auditory status

Not Applicable

The product does not contain locking or toggle controls.

5.6.2 Visual status

Not Applicable

The product does not contain locking or toggle controls.

5.7 Key repeat

Not Applicable

The product relies on platform software to supply key repeat functionality.

5.8 Double-strike key acceptance

Not Applicable

The product does not provide a keyboard or keypad.

5.9 Simultaneous user actions

Supports

The product relies on platform software features, such as Sticky Keys, to ensure simultaneous user actions are not required.

Chapter 6: ICT with Two-Way Voice Communication

Notes: Not Applicable

Chapter 7: ICT with Video Capabilities

Notes:

Criteria Conformance Level Remarks and Explanations

7.1 Caption processing technology

   

7.1.1 Captioning playback

Partially Supports

The product provides closed captions for most video content displayed with synchronized audio.

7.1.2 Captioning synchronization

Supports

Where the product provides closed captions, the captions are synchronized with both the video and audio.

7.1.3 Preservation of captioning

Not Applicable

The product does not transmit, convert, or record video with synchronized audio.

7.2.1 Audio description playback

Does Not Support

The product does not provide audio description or a method to select alternative audio content.

7.2.2 Audio description synchronization

Not Applicable

The product does not provide a mechanism to play audio description.

7.2.3 Preservation of audio description

Not Applicable

The product does not transmit, convert, or record video with synchronized audio.

7.3 User controls for captions and audio description

Does not Support

The product provides controls to enable captions; however, no features are present to control audio description.

Chapter 8: Hardware

Notes: Not Applicable

Chapter 9: Web

Notes: See WCAG 2.0 section.

Chapter 10: Non-web Documents

Notes: Not Applicable

Chapter 11: Software

Notes: Not Applicable

Chapter 12: Documentation and Support Services

Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.

Criteria Conformance Level Remarks and Explanations

12.1 Product documentation

   

12.1.1 Accessibility and compatibility features

Does Not Support

Documentation regarding the accessibility and compabitility features of the Adobe Help Center is not currently available.

12.1.2 Accessible documentation

See WCAG 2.0 section

See information in WCAG section

12.2 Support Services

   

12.2.2 Information on accessibility and compatibility features

Supports

The support services, provided via phone or online chat, can be used to discuss accessibility and compatibility features.

12.2.3 Effective communication

Partially Supports

Support services, provided via phone or online chat, accommodate most communication needs of individuals with disabilities. For example, users without hearing or without speech may use the chat function as an alternative to phone support. Exceptions include:

  • Some controls in chat, such as Add File, cannot be activated by keyboard.
  • Some elements in chat, such as Add File, do not provide a meaningful text alternative.
  • Phone support may be used as an alternative to chat, but some functionality is limited. For example, phone calls do not enable users to send a file, and phone support is not offered on weekends.

12.2.4 Accessible documentation

See WCAG 2.0 section

See information in WCAG section

Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: Not Applicable