Adobe Accessibility Conformance Report

Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A - Yes

Level AA - Yes

Level AAA - No

Section 508 as published in 2017, at http://www.Section508.gov

Yes

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, at http://mandate376.standards.eu/standard

Yes

1.1.1 Non-text Content (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.1 (Web) 
• 10.2.1 (non-web document) 
• 11.2.1.1 (Software) 
• 11.2.2.1 (Closed Functionality Software) 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Partially Supports

Web: The product provides sufficient text alternatives for some instances of non-text content, such as the Search button. However, many pages and key functions contain images without sufficient text alternatives. Examples include:

• In the main content of tutorial and support pages, many images have a text alternative that does not convey the visual information. In some cases, the images are decorative and the text alternative can be removed. 
• Some icons have no text alternative. 
• Product icons do not have alternative text and should be marked as decorative images. 
• Some decorative images are missing alt=””. 
• Some alternative text errors, such as alt=”…” or alt containing the image file name, were found.

1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.3 (Web) 
• 10.2.3 (non-web document) 
• 11.2.1.3 (Software) 
• 11.2.2.3 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Partially Supports

Web: The product contains audio content in video, and closed captions are provided for most instances, such as Tutorials. Exceptions include:

• Some prerecorded video content does not provide captions, such as a Photoshop “advanced custom brushes” video

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.4 (Web) 
• 10.2.4 (non-web document) 
• 11.2.1.4 (Software) 
• 11.2.2.4 (Closed Software) 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Partially Supports

Web: Most visual information in product videos is also conveyed through the main audio track of the video. However, some important visual details are not conveyed, such as:

• Locations of some product controls displayed in the video 
• The visual effects of some image editing demonstrations

1.3.2 Meaningful Sequence (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.8 (Web) 
• 10.2.8 (non-web document) 
• 11.2.1.8 (Software) 
• 11.2.2.8 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Partially Supports

Web: Content is mostly presented in a meaningful sequence. Exceptions include:

• The reading order of some groups of actionable controls, such as the video player controls, is not logical.

1.3.3 Sensory Characteristics (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.9 (Web) 
• 10.2.9 (non-web document) 
• 11.2.1.9 (Software) 
• 11.2.2.9 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Supports

Web: Instructions do not rely solely on sensory characteristics.

1.4.2 Audio Control (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.11 (Web) 
• 10.2.11 (non-web document) 
• 11.2.1.11 (Software) 
• 11.2.2.11 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Supports

Web: The product does not include audio that plays automatically.

2.1.2 No Keyboard Trap (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.16 (Web) 
• 10.2.16 (non-web document) 
• 11.2.1.16 (Software) 
• 11.2.2.16 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Supports

Web: The product does not include keyboard traps.

2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.18 (Web) 
• 10.2.18 (non-web document) 
• 11.2.1.18 (Software) 
• 11.2.2.18 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Partially Supports

Web: Moving, blinking, scrolling, and auto-updating information can generally be paused, stopped or hidden by the user. Exceptions include:

• Some pages, such as the New Features Summary page, contain animation that plays for longer than 5 seconds and that cannot be paused, stopped, or hidden.

2.4.2 Page Titled (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.21 (Web) 
• 10.2.21 (non-web document) 
• 11.2.1.21 (Software) - Does not apply 
• 11.2.2.21 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Supports

Web: The titles of pages describe their purpose.

2.4.3 Focus Order (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.22 (Web) 
• 10.2.22 (non-web document) 
• 11.2.1.22 (Software) 
• 11.2.2.22 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Partially Supports

Web: Most components receive focus in a meaningful order. Exceptions include:

• The focus order of some groups of actionable controls, such as the video player controls, is not logical.
• The focus order of the home page product listings is not logical.
• Focus does not move appropriately to, from, or within dialogs.

2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.23 (Web) 
• 10.2.23 (non-web document) 
• 11.2.1.23 (Software) 
• 11.2.2.23 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)

Web: Partially Supports

Web: Link text describes the purpose of most links. Exceptions include:

• Some links do not have meaningful text within the link elements themselves.

3.2.2 On Input (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.30 (Web) 
• 10.2.30 (non-web document) 
• 11.2.1.30 (Software) 
• 11.2.2.30 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Supports

Web: Changing the setting of user interface components does not automatically cause a change of context.

3.3.2 Labels or Instructions (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.34 (Web) 
• 10.2.34 (non-web document) 
• 11.2.1.34 (Software) 
• 11.2.2.34 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Partially Supports

Web: Labels are provided for input fields. Exceptions include:

• Some form fields are labelled only through placeholders which disappear after text is placed in the field.

4.1.2 Name, Role, Value (Level A)

Also applies to:

EN 301 549 Criteria

• 9.2.38 (Web) 
• 10.2.38 (non-web document) 
• 11.2.1.38 (Software) 
• 11.2.2.38 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Does Not Support

Web: User interface controls that appear on pages lack sufficient role information, such as:

• Navigation controls in the global footer 
• Tab controls 
• Menu pagination controls 
• Change Region dialog close control

1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.6 (Web) 
• 10.2.6 (non-web document) 
• 11.2.1.6 (Software) 
• 11.2.2.6 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Partially Supports

Web: Most visual information in product videos is also conveyed through the main audio track of the video. However, some important visual details are not conveyed, such as:

• Locations of some product controls displayed in the video 
• The visual effects of some image editing demonstrations

1.4.4 Resize text (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.13 (Web) 
• 10.2.13 (non-web document) 
• 11.2.1.13 (Software) 
• 11.2.2.13 (Closed Software) 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Supports

Web: The product allows browser zoom to resize text up to 200 percent without loss of content or functionality.

1.4.5 Images of Text (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.14 (Web) 
• 10.2.14 (non-web document) 
• 11.2.1.14 (Software) 
• 11.2.2.14 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Supports

Web: The product uses text instead of images of text, except for branding elements that are considered essential.

2.4.6 Headings and Labels (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.25 (Web) 
• 10.2.25 (non-web document) 
• 11.2.1.25 (Software) 
• 11.2.2.25 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Supports

Web: Headings and labels are descriptive.

2.4.7 Focus Visible (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.26 (Web) 
• 10.2.26 (non-web document) 
• 11.2.1.26 (Software) 
• 11.2.2.26 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Does Not Support

Web: Most actionable elements in the product do not display a visible focus indication.

3.2.4 Consistent Identification (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.32 (Web) 
• 10.2.32 (non-web document) – Does not apply 
• 11.2.1.32 (Software) – Does not apply 
• 11.2.2.32 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) – Does not apply to non-web software 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs) – Does not apply to non-web docs

Web: Partially Supports

Web: Components are generally identified consistently. Exceptions include:

• Some links with the same destinations are represented inconsistently across a set of pages.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

EN 301 549 Criteria

• 9.2.36 (Web) 
• 10.2.36 (non-web document) 
• 11.2.1.36 (Software) 
• 11.2.2.36 (Closed Software) – Does not apply 
• 11.6.2 (Authoring Tool) 
• 12.1.2 (Product Docs) 
• 12.2.4 (Support Docs) 

2017 Section 508

• 501 (Web)(Software) 
• 504.2 (Authoring Tool) 
• 602.3 (Support Docs)

Web: Supports

Web: The product does not process legal commitments or financial transactions, or modify user-controllable data.

302.2 With Limited Vision

Web: Partially Supports

Web: Most functions of the product are operable with limited vision; however, as noted in 1.4.1 Use of Color, some information is communicated solely through color. Also, as noted in 1.4.3 Contrast (Minimum), some elements do not provide sufficient contrast, and as noted in 2.4.7 Focus Visible, most actionable items do not exhibit a visual indication of focus. Additionally, some elements disappear when color is removed from the page.

302.3 Without Perception of Color

Web: Partially Supports

Web: Most functions of the product are operable without perception of color; however, as noted in 1.4.1 Use of Color, some information is communicated solely through color. Also, as noted in 1.4.3 Contrast (Minimum), some elements do not provide sufficient contrast.

302.4 Without Hearing

Web: Partially Supports

Web: Captions are provided for many, but not all, of the videos in the content.

302.5 With Limited Hearing

Web: Partially Supports

Web: Captions are provided for many, but not all, of the videos in the content.

302.6 Without Speech

Web: Supports

Web: The product does not require speech for use.

302.7 With Limited Manipulation

Web: Does Not Support

Web: Most functions in the product are not operable with limited manipulation. Many elements are neither focusable nor actionable via the keyboard, and most pages contain a keyboard trap that will prevent keyboard-only users from successfully navigating through the page. Additionally, as noted in 2.4.7 Focus Visible, most actionable items do not exhibit a visual indication of focus.

302.8 With Limited Reach and Strength

Web: Supports

Web: The product does not require reach and strength for use.

302.9 With Limited Language, Cognitive, and Learning Abilities

Web: Supports

Web: The product provides information through multiple methods, including text and video tutorials. Complex and technical terms are generally defined. Information is presented in independent chunks.

602.2 Accessibility and Compatibility Features

Does not Support

Documentation regarding the accessibility and compabitility features of the Adobe Help Center is not currently available.

602.3 Electronic Support Documentation

See WCAG 2.0 section.

See information in WCAG section

602.4 Alternate Formats for Non-Electronic Support Documentation

Not Applicable

Product documentation is presented in an electronic format.

603 Support Services

603.2 Information on Accessibility and Compatibility Features

Supports

Support services, provided via phone or online chat, can be used to discuss accessibility and compatibility features.

603.3 Accommodation of Communication Needs

Partially Supports

Support services, provided via phone or online chat, accommodate most communication needs of individuals with disabilities. For example, users without hearing or without speech may use the chat function as an alternative to phone support. Exceptions include:

• Some controls in chat, such as Add File, cannot be activated by keyboard. 
• Some elements in chat, such as Add File, do not provide a meaningful text alternative. 
• Phone support may be used as an alternative to chat, but some functionality is limited. For example, phone calls do not enable users to send a file, and phone support is not offered on weekends.

4.2.2 Usage with limited vision

Web: Partially Supports

Web: Most functions of the product are operable with limited vision; however, as noted in 1.4.1 Use of Color, some information is communicated solely through color. Also, as noted in 1.4.3 Contrast (Minimum), some elements do not provide sufficient contrast, and as noted in 2.4.7 Focus Visible, most actionable items do not exhibit a visual indication of focus. Additionally, some elements disappear when color is removed from the page.

4.2.3 Usage without perception of colour

Web: Partially Supports

Web: Most functions of the product are operable without perception of color; however, as noted in 1.4.1 Use of Color, some information is communicated solely through color. Also, as noted in 1.4.3 Contrast (Minimum), some elements do not provide sufficient contrast.

4.2.4 Usage without hearing

Web: Partially Supports

Web: The product provides closed captions for most, but not all, video content.

4.2.5 Usage with limited hearing

Web: Partially Supports

Web: The product provides closed captions for most, but not all, video content.

4.2.6 Usage without vocal capability

Web: Supports

Web: The product does not require vocal capability for use.

4.2.7 Usage with limited manipulation or strength

Web: Does Not Support

Web: Most functions in the product are not operable with limited manipulation or strength. Many elements are neither focusable nor actionable via the keyboard, and most pages contain a keyboard trap that will prevent keyboard-only users from successfully navigating through the page. Additionally, as noted in 2.4.7 Focus Visible, most actionable items do not exhibit a visual indication of focus.

4.2.8 Usage with limited reach

Web: Supports

Web: The product does not require reach for use.

4.2.9 Minimize photosensitive seizure

Web: Supports

Web: The product does not contain flashing content.

4.2.10 Usage with limited cognition

Web: Supports

Web: The product provides information through multiple methods, including text and video tutorials. Complex and technical terms are generally defined explicitly. Information is presented in small independent chunks.

4.2.11 Privacy

Web: Supports

Web: The product does not require legal, financial, or personal information.

5.1.2 General

5.1.2.1 Closed functionality

See 5.2 through 13

See information in 5.2 through 13

5.1.2.2 Assistive technology

See 5.1.3 through 5.1.6

See information in 5.1.3 through 5.1.6

5.1.3 Non-visual access

5.1.3.1 General

Not Applicable

The product does not have closed functionality.

5.1.3.2 Auditory output delivery including speech

Not Applicable

The product does not have closed functionality.

5.1.3.3 Auditory output correlation

Not Applicable

The product does not have closed functionality.

5.1.3.4 Speech output user control

Not Applicable

The product does not have closed functionality.

5.1.3.5 Speech output automatic interruption

Not Applicable

The product does not have closed functionality.

5.1.3.6 Speech output for non-text content

Not Applicable

The product does not have closed functionality.

5.1.3.7 Speech output for video information

Not Applicable

The product does not have closed functionality.

5.1.3.8 Masked entry

Not Applicable

The product does not have closed functionality.

5.1.3.9 Private access to personal data

Not Applicable

The product does not have closed functionality.

5.1.3.10 Non-interfering audio output

Not Applicable

The product does not have closed functionality.

5.1.3.11 Private listening

Not Applicable

The product does not have closed functionality.

5.1.3.12 Speaker volume

Not Applicable

The product does not have closed functionality.

5.1.3.13 Volume reset

Not Applicable

The product does not have closed functionality.

5.1.3.14 Spoken languages

Not Applicable

The product does not have closed functionality.

5.1.3.15 Non-visual error identification

Not Applicable

The product does not have closed functionality.

5.1.3.16 Receipts, tickets, and transactional outputs

Not Applicable

The product does not have closed functionality.

5.1.4 Functionality closed to text enlargement

Not Applicable

The product does not have closed functionality.

5.1.5 Visual output for auditory information

Not Applicable

The product does not have closed functionality.

5.1.6 Operation without keyboard interface

5.1.6.1 Closed functionality

See 5.1.3.1 through 5.1.3.16

See information in 5.1.3.1 through 5.1.3.16

5.1.6.2 Input focus

Not Applicable

The product does not contain documented accessibility features.

5.2 Activation of accessibility features

Not Applicable

The product does not contain documented accessibility features.

5.3 Biometrics

Not Applicable

The product does not rely on biological characteristics.

5.4 Preservation of accessibility information during conversion

Not Applicable

The product does not convert information or communication.

5.5 Operable parts

5.5.1 Means of operation

Not Applicable

The product does not contain operable parts.

5.5.2 Operable parts discernibility

Not Applicable

The product does not contain operable parts.

5.6 Locking or toggle controls

5.6.1 Tactile or auditory status

Not Applicable

The product does not contain locking or toggle controls.

5.6.2 Visual status

Not Applicable

The product does not contain locking or toggle controls.

5.7 Key repeat

Not Applicable

The product relies on platform software to supply key repeat functionality.

5.8 Double-strike key acceptance

Not Applicable

The product does not provide a keyboard or keypad.

5.9 Simultaneous user actions

Supports

The product relies on platform software features, such as Sticky Keys, to ensure simultaneous user actions are not required.

7.1.2 Captioning synchronization

Supports

Where the product provides closed captions, the captions are synchronized with both the video and audio.

7.1.3 Preservation of captioning

Not Applicable

The product does not transmit, convert, or record video with synchronized audio.

7.2.1 Audio description playback

Does Not Support

The product does not provide audio description or a method to select alternative audio content.

7.2.2 Audio description synchronization

Not Applicable

The product does not provide a mechanism to play audio description.

7.2.3 Preservation of audio description

Not Applicable

The product does not transmit, convert, or record video with synchronized audio.

7.3 User controls for captions and audio description

Does not Support

The product provides controls to enable captions; however, no features are present to control audio description.

12.1.1 Accessibility and compatibility features

Does Not Support

Documentation regarding the accessibility and compabitility features of the Adobe Help Center is not currently available.

12.1.2 Accessible documentation

See WCAG 2.0 section.

See information in WCAG section

12.2 Support Services

12.2.2 Information on accessibility and compatibility features

Supports

The support services, provided via phone or online chat, can be used to discuss accessibility and compatibility features.

12.2.3 Effective communication

Partially Supports

Support services, provided via phone or online chat, accommodate most communication needs of individuals with disabilities. For example, users without hearing or without speech may use the chat function as an alternative to phone support. Exceptions include:

• Some controls in chat, such as Add File, cannot be activated by keyboard. 
• Some elements in chat, such as Add File, do not provide a meaningful text alternative. 
• Phone support may be used as an alternative to chat, but some functionality is limited. For example, phone calls do not enable users to send a file, and phone support is not offered on weekends.

12.2.4 Accessible documentation

See WCAG 2.0 section.

See information in WCAG section