Adobe Accessibility Conformance Report
VPAT® Version 2.0 – November 2017
Product Information
- Name of Product/Version: Adobe Help Center
- Product Description: A help and support site for information and tutorials on Adobe products.
- Date: 08/13/2018
- Contact information: access@adobe.com
- Notes: The information contained in this report applies to the product itself. Information about product help and support documentation is located at: http://www.adobe.com/accessibility/compliance.html.
- Evaluation Methods Used: Testing the Adobe Help Center involved use of leading assistive technology, such as screen readers, screen magnifiers, and speech recognition software, as well exclusive use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
Level AA: Yes
Level AAA: No
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
WCAG 2.x Report
All WCAG Sections below also document conformance with:
- EN 301 549: Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
- Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.
Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
Guideline 1.1 Text Alternatives:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.1 (Web)
- 10.2.1 (non-web document)
- 11.2.1.1 (Software)
- 11.2.2.1 (Closed Functionality Software)
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product provides sufficient text alternatives for some instances of non-text content, such as the Search button. However, many pages and key functions contain images without sufficient text alternatives. Examples include:
In the main content of tutorial and support pages, many images have a text alternative that does not convey the visual information. In some cases, the images are decorative and the text alternative can be removed.
Some icons have no text alternative.
Product icons do not have alternative text and should be marked as decorative images.
Some decorative images are missing alt=””.
Some alternative text errors, such as alt=”…” or alt containing the image file name, were found.
Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.2 (Web)
- 10.2.2 (non-web document)
- 11.2.1.2 (Software)
- 11.2.2.2.1 and 11.2.2.2.2 (Closed Software)
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.3 (Web)
- 10.2.3 (non-web document)
- 11.2.1.3 (Software)
- 11.2.2.3 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product contains audio content in video, and closed captions are provided for most instances, such as Tutorials. Exceptions include:
Some prerecorded video content does not provide captions, such as a Photoshop “advanced custom brushes” video
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.4 (Web)
- 10.2.4 (non-web document)
- 11.2.1.4 (Software)
- 11.2.2.4 (Closed Software)
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most visual information in product videos is also conveyed through the main audio track of the video. However, some important visual details are not conveyed, such as:
Locations of some product controls displayed in the video
The visual effects of some image editing demonstrations
1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.5 (Web)
- 10.2.5 (non-web document)
- 11.2.1.5 (Software)
- 11.2.2.5 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.6 (Web)
- 10.2.6 (non-web document)
- 11.2.1.6 (Software)
- 11.2.2.6 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most visual information in product videos is also conveyed through the main audio track of the video. However, some important visual details are not conveyed, such as:
Locations of some product controls displayed in the video
The visual effects of some image editing demonstrations
Guideline 1.3 Adaptable:
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.7 (Web)
- 10.2.7 (non-web document)
- 11.2.1.7 (Software)
- 11.2.2.7 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most structure and relationship information is provided through element semantics such as headings and list structure. However, some pages contain visual structure and relationship information that is not provided programmatically or in text, such as:
A simulated radio button group for user feedback
Instances of heading levels that do not communicate the visual structure of content
1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.8 (Web)
- 10.2.8 (non-web document)
- 11.2.1.8 (Software)
- 11.2.2.8 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Content is mostly presented in a meaningful sequence. Exceptions include:
The reading order of some groups of actionable controls, such as the video player controls, is not logical.
1.3.3 Sensory Characteristics (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.9 (Web)
- 10.2.9 (non-web document)
- 11.2.1.9 (Software)
- 11.2.2.9 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.10 (Web)
- 10.2.10 (non-web document)
- 11.2.1.10 (Software)
- 11.2.2.10 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Color is generally not used as the only visual means of conveying information. Exceptions include:
Some error messages distinguish themselves only through color.
Some page tabs convey selection only through color.
1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.11 (Web)
- 10.2.11 (non-web document)
- 11.2.1.11 (Software)
- 11.2.2.11 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.12 (Web)
- 10.2.12 (non-web document)
- 11.2.1.12 (Software)
- 11.2.2.12 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most text meets minimum contrast requirements. Exceptions include:
Some links are presented in light blue on either a light or dark gray background
Some text is presented in light gray on a white background
1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.13 (Web)
- 10.2.13 (non-web document)
- 11.2.1.13 (Software)
- 11.2.2.13 (Closed Software)
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.14 (Web)
- 10.2.14 (non-web document)
- 11.2.1.14 (Software)
- 11.2.2.14 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.1 Keyboard Accessible:
Make all functionality available from a keyboard.
2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.15 (Web)
- 10.2.15 (non-web document)
- 11.2.1.15 (Software)
- 11.2.2.15 (Closed Software)
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Navigation of many components, between pages and product functions, such as the “Contact Customer Care” form, are accessible via the keyboard. However, many functions of the product are not keyboard accessible. Examples include:
Items in topics list in the left rail of the user guide cannot be opened via the keyboard.
Some accordion and tab controls cannot be activated via the keyboard.
2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.16 (Web)
- 10.2.16 (non-web document)
- 11.2.1.16 (Software)
- 11.2.2.16 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.2 Enough Time:
Provide users enough time to read and use content.
2.2.1 Timing Adjustable (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.17 (Web)
- 10.2.17 (non-web document)
- 11.2.1.17 (Software)
- 11.2.2.17 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.18 (Web)
- 10.2.18 (non-web document)
- 11.2.1.18 (Software)
- 11.2.2.18 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Moving, blinking, scrolling, and auto-updating information can generally be paused, stopped or hidden by the user. Exceptions include:
Some pages, such as the New Features Summary page, contain animation that plays for longer than 5 seconds and that cannot be paused, stopped, or hidden.
Guideline 2.3 Seizures:
Do not design content in a way that is known to cause seizures.
2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.19 (Web)
- 10.2.19 (non-web document)
- 11.2.1.19 (Software)
- 11.2.2.19 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.20 (Web)
- 10.2.20 (non-web document) – Does not apply
- 11.2.1.20 (Software) – Does not apply
- 11.2.2.20 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.21 (Web)
- 10.2.21 (non-web document)
- 11.2.1.21 (Software) - Does not apply
- 11.2.2.21 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.22 (Web)
- 10.2.22 (non-web document)
- 11.2.1.22 (Software)
- 11.2.2.22 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most components receive focus in a meaningful order. Exceptions include:
The focus order of some groups of actionable controls, such as the video player controls, is not logical.
The focus order of the home page product listings is not logical.
Focus does not move appropriately to, from, or within dialogs.
2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.23 (Web)
- 10.2.23 (non-web document)
- 11.2.1.23 (Software)
- 11.2.2.23 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Link text describes the purpose of most links. Exceptions include:
Some links do not have meaningful text within the link elements themselves.
2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.24 (Web)
- 10.2.24 (non-web document) – Does not apply
- 11.2.1.24 (Software) – Does not apply
- 11.2.2.24 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.25 (Web)
- 10.2.25 (non-web document)
- 11.2.1.25 (Software)
- 11.2.2.25 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.26 (Web)
- 10.2.26 (non-web document)
- 11.2.1.26 (Software)
- 11.2.2.26 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 3.1 Readable:
Make text content readable and understandable.
3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.27 (Web)
- 10.2.27 (non-web document)
- 11.2.1.27 (Software)
- 11.2.2.27 (Closed Software)
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.28 (Web)
- 10.2.28 (non-web document)
- 11.2.1.28 (Software) – Does not apply
- 11.2.2.28 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.29 (Web)
- 10.2.29 (non-web document)
- 11.2.1.29 (Software)
- 11.2.2.29 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.30 (Web)
- 10.2.30 (non-web document)
- 11.2.1.30 (Software)
- 11.2.2.30 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.31 (Web)
- 10.2.31 (non-web document) – Does not apply
- 11.2.1.31 (Software) – Does not apply
- 11.2.2.31 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
Web: The user interface navigation is generally presented in a consistent manner. Exceptions include:
Keyboard navigation movement through navigation menus is not consistent on all pages.
Some navigation links are inconsistently available.
3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.32 (Web)
- 10.2.32 (non-web document) – Does not apply
- 11.2.1.32 (Software) – Does not apply
- 11.2.2.32 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
Web: Components are generally identified consistently. Exceptions include:Components are generally identified consistently. Exceptions include:
Some links with the same destinations are represented inconsistently across a set of pages.
Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.33 (Web)
- 10.2.33 (non-web document)
- 11.2.1.33 (Software)
- 11.2.2.33 (Closed Software)
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.34 (Web)
- 10.2.34 (non-web document)
- 11.2.1.34 (Software)
- 11.2.2.34 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Labels are provided for input fields. Exceptions include:
Some form fields are labelled only through placeholders which disappear after text is placed in the field.
3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.35 (Web)
- 10.2.35 (non-web document)
- 11.2.1.35 (Software)
- 11.2.2.35 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.36 (Web)
- 10.2.36 (non-web document)
- 11.2.1.36 (Software)
- 11.2.2.36 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 4.1 Compatible:
Maximize compatibility with current and future user agents, including assistive technologies.
4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.37 (Web)
- 10.2.37 (non-web document)
- 11.2.1.37 (Software)
- 11.2.2.37 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product contains some parsing errors, such as:
Some elements contain duplicate IDs.
Some list items are not found in a list container.
4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.38 (Web)
- 10.2.38 (non-web document)
- 11.2.1.38 (Software)
- 11.2.2.38 (Closed Software) – Does not apply
- 11.6.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
2017 Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: User interface controls that appear on pages lack sufficient role information, such as:
Navigation controls in the global footer
Tab controls
Menu pagination controls
Change Region dialog close control
2017 Section 508 Report
Notes:
Chapter 3: Functional Performance Criteria (FPC)
Notes: The requirements in WCAG 2.0 and Chapter 5 sufficiently address the functions of the product, and no instances of equivalent facilitation were observed in the product. Therefore, the conformance levels and remarks in this table are informative only.
302.3 Without Perception of Color |
Chapter 4: Hardware
Notes: Not Applicable
Chapter 5: Software
Notes:
Chapter 6: Support Documentation and Services
Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.
Support services, provided via phone or online chat, accommodate most communication needs of individuals with disabilities. For example, users without hearing or without speech may use the chat function as an alternative to phone support. Exceptions include:
Some controls in chat, such as Add File, cannot be activated by keyboard.
Some elements in chat, such as Add File, do not provide a meaningful text alternative.
Phone support may be used as an alternative to chat, but some functionality is limited. For example, phone calls do not enable users to send a file, and phone support is not offered on weekends.
EN 301 549 Report
Notes:
Chapter 4: Functional Performance Statements (FPS)
Notes: This chapter is informative only.
Chapter 5: Generic Requirements
Notes:
Chapter 6: ICT with Two-Way Voice Communication
Notes: Not Applicable
Chapter 7: ICT with Video Capabilities
Notes:
Chapter 8: Hardware
Notes: Not Applicable
Chapter 9: Web (See WCAG 2.0 section)
Notes:
Chapter 10: Non-web Documents
Notes: Not Applicable
Chapter 11: Software
Notes: Not Applicable
Chapter 12: Documentation and Support Services
Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center.
Support services, provided via phone or online chat, accommodate most communication needs of individuals with disabilities. For example, users without hearing or without speech may use the chat function as an alternative to phone support. Exceptions include:
Some controls in chat, such as Add File, cannot be activated by keyboard.
Some elements in chat, such as Add File, do not provide a meaningful text alternative.
Phone support may be used as an alternative to chat, but some functionality is limited. For example, phone calls do not enable users to send a file, and phone support is not offered on weekends.
Chapter 13: ICT Providing Relay or Emergency Service Access
Notes: Not Applicable
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