Adobe Transparency Center

Adobe’s Content Moderation Policies

What are Adobe’s Content Moderation Policies?

Our Vision

Adobe provides technology and solutions to empower everyone — from emerging artists to global brands — to bring digital creations to life and deliver immersive, compelling experiences. This page explains the high-level principles that guide us when determining whether certain content or behavior is acceptable within Adobe’s creative community and on Adobe platforms. These principles help us navigate complex content policy decisions and drive consistency in the development and enforcement of our Community Guidelines and standards.

Our Principles

Creative Expression

We believe that creativity can be a catalyst for positive, meaningful change. We value diversity of ideas, cultures, and perspectives and believe that community inspires creativity. We aim to foster an environment where users can express themselves through their art and creativity, in line with our principles of Safety and Authenticity and Equity. 

Safety and Authenticity 

We believe that protecting our users and employees and maintaining a safe environment is critical to building and maintaining trust. We prohibit content and behavior that we determine to be hateful, harassing, harmful, spammy, or abusive. 

Equity 

We believe that everyone deserves respect, and we strive to create policies that are fair. Adobe does not discriminate based on race; ethnicity; nationality; religion; political affiliation; gender; sexuality; age; or mental, medical, or physical condition, and we expect our users to adhere to these same standards.

Transparency 

We strive to be transparent and to educate users about our content, Community Guidelines, and Terms of Use.

Our Content Moderation Policies and Community Guidelines

Our Principles guide our Content Moderation Policies (“Policies”), which we enforce through our Community Guidelines (“Guidelines”) to provide a high-quality, safe, and accessible user experience. The Policies and Guidelines define what is not allowed (and where) while using Adobe’s products and services. Each of our Policies includes an overarching goal, specific definitions, and exceptions to violations. The Policies inform our Guidelines which are available by product:

These policies also inform our Generative AI Guidelines that apply to Adobe Firefly.

 

Reporting a Violation

Adobe becomes aware of content that violates our policies through both automated detection and manual reporting. All potentially violative content that gets flagged gets reviewed by a moderator before it is actioned. If you believe that you have discovered a potential violation of Adobe’s Terms of Use or Community Guidelines, refer to the HelpX page on How to report abuse of Adobe products.

If you want to report the misuse of your own creative work or your own trademark by one of our users, please refer to the Intellectual Property Removal Policy. If you have a contract or other dispute with an Adobe user about content they have uploaded to one of our sites, please resolve the issue directly with the user. We can't moderate contract, employment, or other disputes between our users and the public.

If you come across content that you believe violates law in your jurisdiction, you may leverage our in-product reporting mechanisms listed above or use our Illegal Content Reporting Form.

Appealing an Enforcement Action

If you believe that we made a mistake in removing or restricting your content or account, you may appeal that action by following the process outlined in our communication to you or by filling out this form. Once you submit an appeal, it’s sent for review, and we will notify you of the outcome of the appeal.

Out-of-Court Dispute Resolution Option and Judicial Redress under the Digital Services Act (DSA)

If you are a recipient of our services in the European Union (EU) and believe that we made a mistake in removing or restricting your content or account on grounds that the information provided was illegal or violates our Terms of Use, you may appeal our decision through the process outlined in our communication to you or by filling out the above form. Alternatively, you are entitled to select any out-of-court dispute settlement body certified by the Digital Services Coordinator in the relevant EU Member State to resolve a dispute relating to any such decision.

Adobe's Law Enforcement and Government Resources

Find policies and guidelines for U.S. and international law enforcement agencies seeking access to Adobe user data. Review our most recent transparency reports about government requests that we have received.