Adobe Accessibility Conformance Report

VPAT® Version 2.3 – December 2018

Product Information

Name of Product/Version: Adobe Campaign Standard v19.1

Product Description: With Adobe Campaign, use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually want — through email, mobile, offline channels, and more.

Date: June 2019 (Minor update to term definitions - July 24, 2019)

Contact information: access@adobe.com

Notes: The information contained in this report applies to the product itself. Information about product help and support documentation is located at: http://www.adobe.com/accessibility/compliance.html.

Evaluation Methods Used: Testing Adobe Campaign involved use of leading assistive technology, such as screen readers, screen magnifiers, and speech recognition software, as well as use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standards/guidelines:

Standard/Guideline Included In Report

Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A - Yes
Level AA - Yes
Level AAA - No

Web Content Accessibility Guidelines 2.1, at https://www.w3.org/TR/WCAG21/

Level A - Yes
Level AA - Yes
Level AAA - No

Revised Section 508 standards as published by the U.S. Access Board in the Federal Register on January 18, 2017
Corrections to the ICT Final Rule as published by the US Access Board in the Federal Register on January 22, 2018

Yes

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, - V2.1.2 (2018-08) at https://www.etsi.org/deliver/etsi_en//301500_301599/301549/02.01.02_60/en_301549v020102p.pdf

Yes

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: This product has not been evaluated against the criterion. This can be used only in WCAG 2.x Level AAA.

WCAG 2.x Report

Tables 1 and 2 also document conformance with:

  • EN 301 549: Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Section 1: Success Criteria, Level A

Notes:

Guideline 1.1 Text Alternatives:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
Criteria Conformance Level Remarks and Explanations

1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.1.1.1 (Web)
  • 10.1.1.1 (Non-web document)
  • 11.1.1.1.1 (Open Functionality Software)
  • 11.1.1.1.2 (Closed Functionality Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Does Not Support

Authored Content (HTML): Supports

Web: The product does not provide sufficient text alternatives for most images. Examples include:

  • Decorative images in card controls, such as those in the Home and Create Email pages.
  • X icon controls, which cancel out of dialogs and editing screens.
  • Action buttons for items in list and card views.
  • Meaningful and decorative images in the Workflow screen.

Authored Content (HTML): When an author inserts an image in a landing page or HTML email, the product prompts the author to enter alt text for the image.

Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria Conformance Level Remarks and Explanations

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.1.2.1 (Web)
  • 10.1.2.1 (Non-web document)
  • 11.1.2.1 (Open Functionality Software)
  • 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not contain prerecorded audio-only or video-only media.

Authored Content (HTML): Authored content does not contain prerecorded audio-only or video-only media.

1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.1.2.2 (Web)
  • 10.1.2.2 (Non-web document)
  • 11.1.2.2 (Open Functionality Software)
  • 11.1.2.2 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not contain prerecorded synchronized media.

Authored Content (HTML): Authored content does not contain prerecorded synchronized media.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.1.2.3 (Web)
  • 10.1.2.3 (Non-web document)
  • 11.1.2.3.1 (Open Functionality Software)
  • 11.1.2.3.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not contain prerecorded video content that would require audio description or a media alternative.

Authored Content (HTML): The product does not create video content that would require audio description or a media alternative.

Guideline 1.3 Adaptable:
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
Criteria Conformance Level Remarks and Explanations

1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.1.3.1 (Web)
  • 10.1.3.1 (Non-web document)
  • 11.1.3.1.1 (Open Functionality Software)
  • 11.1.3.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most structure and relationship information, such as the structure of lists and tables, is provided through element semantics. Exceptions include:

  • In the Reports table, column header cells are in a separate table from data cells.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to provide appropriate semantics and textual equivalents for visual structures and relationships.

1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.1.3.2 (Web)
  • 10.1.3.1 (Non-web document)
  • 11.1.3.2.1 (Open Functionality Software)
  • 11.1.3.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Authored Content (HTML): Supports

Web: The product presents most content in a meaningful sequence. Exceptions include:

  • The toggle button which serves as a visual heading for the left rail, such as “Search” or “Filter”, is not followed immediately by the left rail content.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to present content in a meaningful sequence.

1.3.3 Sensory Characteristics (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.1.3.3 (Web)
  • 10.1.3.3 (Non-web document)
  • 11.1.3.3 (Open Functionality Software)
  • 11.1.3.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: Instructions do not rely solely on sensory characteristics.

Authored Content (HTML): Authors can ensure that content meets this criterion.

Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria Conformance Level Remarks and Explanations

1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.1.4.1 (Web)
  • 10.1.4.1 (Non-web document)
  • 11.1.4.1 (Open Functionality Software)
  • 11.1.4.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most functions of the product do not convey information through color alone. Exceptions include:

  • In the Summary sidebar of some screens, such as the Landing Page and Campaign screens, a slight color difference is the only visual indicator of which text is a link.
  • In pagination controls, such as in the Landing Page screen and in the first step of Marketing Activities > Create, a slight color difference is the only visual indicator of which page is the current one.

Authored Content (HTML): Authors can ensure that content meets this criterion.

1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.1.4.2 (Web)
  • 10.1.4.2 (Non-web document)
  • 11.1.4.2 (Open Functionality Software)
  • 11.1.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not contain audio that plays automatically.

Authored Content (HTML): Authored Content does not contain audio that plays automatically.

Guideline 2.1 Keyboard Accessible:
Make all functionality available from a keyboard.
Criteria Conformance Level Remarks and Explanations

2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.1.1 (Web)
  • 10.2.1.1 (Non-web document)
  • 11.2.1.1.1 (Open Functionality Software)
  • 11.2.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Does Not Support

Authored Content (HTML): Supports

Web: Some individual controls in the product are keyboard operable, such as card links in the home page. However, most complete processes in the product cannot be completed through sole use of a keyboard interface. Examples include:

  • In the first step of item creation wizards, such as Create an Email or Create a Campaign, it is not possible to use a keyboard to select an item type, which is required before proceeding further in the wizard.
  • Actions in table rows, such as navigating to an item or duplicating an item, cannot be activated by keyboard.

 

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.1.2 (Web)
  • 10.2.1.2 (Non-web document)
  • 11.2.1.2 (Open Functionality Software)
  • 11.2.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most product functions do not include keyboard traps. However, a keyboard trap interferes with some processes. Examples include:

  • Tabbing into a WYSIWYG landing page editor prevents the user from tabbing away.

 

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that does not have keyboard traps.

2.1.4 Character Key Shortcuts (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.2.1.4 (Web)
  • 10.2.1.4 (non-web document)
  • 11.2.1.4.1 (Open Functionality Software)
  • 11.2.1.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Authored Content (HTML): Supports

Web: The product does not provide character key shortcuts.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

Guideline 2.2 Enough Time:
Provide users enough time to read and use content.
Criteria Conformance Level Remarks and Explanations

2.2.1 Timing Adjustable (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.2.1 (Web)
  • 10.2.2.1 (Non-web document)
  • 11.2.2.1 (Open Functionality Software)
  • 11.2.2.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not include time limits.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.2.2 (Web)
  • 10.2.2.2 (Non-web document)
  • 11.2.2.2 (Open Functionality Software)
  • 11.2.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not include elements which move, blink, scroll, or auto-update.

Authored Content (HTML): Authors can ensure that content meets this criterion.

Guideline 2.3 Seizures:
Do not design content in a way that is known to cause seizures.
Criteria Conformance Level Remarks and Explanations

2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.3.1 (Web)
  • 10.2.3.1 (Non-web document)
  • 11.2.3.1 (Open Functionality Software)
  • 11.2.3.1(Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not contain flashing content.

Authored Content (HTML): Authors can ensure that content meets this criterion.

Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria Conformance Level Remarks and Explanations

2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.4.1 (Web)
  • 10.2.4.1 (Non-web document) – Does not apply
  • 11.2.4.1 (Open Functionality Software) – Does not apply
  • 11.2.4.1 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Partially Supports

Authored Content (HTML): Supports

Web: The product does not provide a specific mechanism to bypass the top navigation bar. The product contains some headings.

Authored Content (HTML): The Show Source function enables authors to provide a mechanism to bypass repeated blocks of content in a set of landing pages.

2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.4.2 (Web)
  • 10.2.4.2 (Non-web document)
  • 11.2.4.2 (Open Functionality Software) - Does not apply
  • 11.2.4.2 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The titles of pages describe their purpose.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to customize the page title.

2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.4.3 (Web)
  • 10.2.4.3 (Non-web document)
  • 11.2.4.3 (Open Functionality Software)
  • 11.2.4.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: Components receive focus in a meaningful order.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.4.4 (Web)
  • 10.2.4.4 (Non-web document)
  • 11.2.4.4 (Open Functionality Software)
  • 11.2.4.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The purpose of links in the product can be determined from the link text alone or from programmatic context of the link.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to provide the purpose of links through link text alone or through programmatic context.

2.5.1 Pointer Gestures (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.2.5.1 (Web)
  • 10.2.5.1 (Non-web document)
  • 11.2.5.1 (Open Functionality Software)
  • 11.2.5.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most functions of the product do not implement multipoint or path-based gestures. Some screens, such as Timeline and Workflow, implement a two-point pinch gesture to resize the content, while also providing the same resize function through single-point activation of buttons. However, some functions rely on path-based gestures without providing single-point activation; examples include:

  • In query editor functions, such as defining an audience for an email, adding an element from the palette to the workspace relies on a drag-and-drop gesture.
  • In Workflow, adding an activity to a diagram and linking activities together rely on path-based gestures.
  • Scrolling the Timeline relies on a horizontal swipe gesture.

 

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

2.5.2 Pointer Cancellation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.2.5.2 (Web)
  • 10.2.5.2 (Non-web document)
  • 11.2.5.2 (Open Functionality Software)
  • 11.2.5.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Supports

Authored Content (HTML): Supports

Web: Most single-pointer operations in the product are equivalent to a simple click, and releasing the click or tap performs the action, such as activation of buttons and links. In drag-and-drop functions, such as modifying elements in a Workflow diagram, users can reverse the movement or activate a Cancel control to undo the change.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

2.5.3 Label in Name (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.2.5.3 (Web)
  • 10.2.5.3 (Non-web document)
  • 11.2.5.3 (Open Functionality Software)
  • 11.2.5.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Supports

Authored Content (HTML): Supports

Web: The accessible names of controls, such as links, contain the text of their visible labels.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to ensure that the accessible names of controls, such as links, contain the text of their visible labels.

2.5.4 Motion Actuation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.2.5.4 (Web)
  • 10.2.5.4 (Non-web document)
  • 11.2.5.4 (Open Functionality Software)
  • 11.2.5.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Supports

Authored Content (HTML): Supports

Web: Product functionality is not operated by device motion or user motion.

Authored Content (HTML): Authors can ensure that functionality in authored content is not operated by device motion or user motion, or this functionality can also be operated by controls.

Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria Conformance Level Remarks and Explanations

3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.3.1.1 (Web)
  • 10.3.1.1 (Non-web document)
  • 11.3.1.1.1 (Open Functionality Software)
  • 11.3.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Does Not Support

Authored Content (HTML): Supports

Web: The language cannot be programmatically determined.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to set the language of the page.

Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria Conformance Level Remarks and Explanations

3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.3.2.1 (Web)
  • 10.3.2.1 (Non-web document)
  • 11.3.2.1 (Open Functionality Software)
  • 11.3.2.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: Components do not initiate a change of context when focused.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to ensure that components do not initiate a change of context when focused.

3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.3.2.2 (Web)
  • 10.3.2.2 (Non-web document)
  • 11.3.2.2 (Open Functionality Software)
  • 11.3.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: Changes of context do not occur automatically on user input.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to ensure that changes of context do not occur automatically on user input or are clearly indicated to the user before invoking them.

Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria Conformance Level Remarks and Explanations

3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.3.3.1 (Web)
  • 10.3.3.1 (Non-web document)
  • 11.3.3.1.1 (Open Functionality Software)
  • 11.3.3.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most forms in the product do not generate errors. Some fields, such as required ID fields, display a graphical indicator of which field is in error. However, no error message text or text equivalent is provided.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to identify items in error and provide error messages as text.

3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.3.3.2 (Web)
  • 10.3.3.2 (Non-web document)
  • 11.3.3.2 (Open Functionality Software)
  • 11.3.3.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Authored Content (HTML): Supports

Web: Labels and instructions are provided for input fields. Exceptions include:

  • Some fields have an asterisk to indicate that they are required fields, but there is no instruction explaining the meaning of the asterisk.

Authored Content (HTML): Authors can ensure that content meets this criterion.

Guideline 4.1 Compatible:
Maximize compatibility with current and future user agents, including assistive technologies.
Criteria Conformance Level Remarks and Explanations

4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.4.1.1 (Web)
  • 10.4.1.1 (Non-web document)
  • 11.4.1.1.1 (Open Functionality Software)
  • 11.4.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most screens and functions of the product meet the requirements of this criterion. Exceptions include:

  • In Reports > Delivery Summary, a menu bar (Project, Edit, Insert, Share) has list items which are not inside a list container.
  • The product contains duplicate IDs that are not unique.

Authored Content: In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.4.1.2 (Web)
  • 10.4.1.2 (Non-web document)
  • 11.4.1.2.1 (Open Functionality Software)
  • 11.4.1.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Does Not Support

Authored Content (HTML): Supports

Web: Some controls in the product have appropriate name, role, state, and value information, such as card links in the home page. However, incomplete semantic information prevents most completion of processes in the product. Examples include:

  • In the first step of item creation wizards, such as Create an Email or Create a Campaign, cards behave like radio buttons for typical users to select an item type, but they do not provide role and state information to assistive technology; selecting a card is required before proceeding further in the wizard.
  • Actions in table rows, such as navigating to an item or duplicating an item, do not provide role information.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

Section 2: Success Criteria, Level AA

Notes:

Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria Conformance Level Remarks and Explanations

1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.1.2.4 (Web)
  • 10.1.2.4 (Non-web document)
  • 11.1.2.4 (Open Functionality Software)
  • 11.1.2.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not contain live synchronized media.

Authored Content (HTML): Authored content does not contain live synchronized media.

1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.1.2.5 (Web)
  • 10.1.2.5 (Non-web document)
  • 11.1.2.5 (Open Functionality Software)
  • 11.1.2.5 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not contain prerecorded video content that would require audio description.

Authored Content (HTML): The product does not create video content that would require audio description.

1.3.4 Orientation (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.1.3.4 (Web)
  • 10.1.3.4 (Non-web document)
  • 11.1.3.4 (Open Functionality Software)
  • 11.1.3.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Supports

Authored Content (HTML): Supports

Web: Content does not restrict its view and operation to a single display orientation.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to ensure that content does not restrict its view and operation to a single display orientation.

1.3.5 Identify Input Purpose (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.1.3.5 (Web)
  • 10.1.3.4 (Non-web document)
  • 11.1.3.5 (Open Functionality Software)
  • 11.1.3.5 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Supports

Authored Content (HTML): Supports

Web: The product does not contain input fields that collect information about the user. The Edit Personal Information control navigates the user to the Adobe Account website, which is not part of the product.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria Conformance Level Remarks and Explanations

1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.1.4.3 (Web)
  • 10.1.4.3 (Non-web document)
  • 11.1.4.3 (Open Functionality Software)
  • 11.1.4.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web (EN 301 549): Does Not Support

Web: (Revised Section 508): Does Not Support

Authored Content (HTML): Supports

Web (EN 301 549): Text in some functions of the product has sufficient contrast. Other instances of low contrast text have an equivalent accessible function, such as the top navigation bar in lieu of the low contrast card links in the homepage. However, text in most functions and some screen sizes has insufficient contrast; examples include:

  • At a small screen breakpoint, the top navigation bar is not available, and the low contrast card links on the home page impact most of the complete processes of the product.
  • In view screens and create/edit screens, label text has insufficient contrast.
  • In Workflow diagrams, labels of activities have insufficient contrast.

Web (Revised Section 508): Text in some functions of the product has sufficient contrast. Other instances of low contrast text have equivalent facilitation, such as the top navigation bar in lieu of the low contrast card links in the homepage. However, text in most functions has insufficient contrast; examples include:

  • In view screens and create/edit screens, label text has insufficient contrast.
  • In Workflow diagrams, labels of activities have insufficient contrast.

Authored Content (HTML): Authors can ensure that content meets this criterion.

1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.1.4.4 (Web)
  • 10.1.4.4 (Non-web document)
  • 11.1.4.4.1 (Open Functionality Software
  • 11.1.4.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Authored Content (HTML): Supports

Web: In most product functions, text can be enlarged 200% without loss of functionality. Exceptions include:

  • In the top navigation bar, icon controls are not visible for functions such as alerts and profile.
  • In List Configuration dialogs, row functions such as deletion are unavailable off-screen.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.1.4.5 (Web)
  • 10.1.4.5 (Non-web document)
  • 11.1.4.5.1 (Open Functionality Software)
  • 11.1.4.5.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product uses text instead of images of text.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

1.4.10 Reflow (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.1.4.10 (Web)
  • 10.1.4.10 (Non-web document)
  • 11.1.4.10.1 (Open Functionality Software)
  • 11.1.4.10.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Does Not Support

Authored Content (HTML): Supports

Web: At the required width of 320 CSS pixels, most of the product’s complete processes are not functional because the Next and Save buttons are off-screen and unavailable in multi-step form wizards.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

1.4.11 Non-text Contrast (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.1.4.11 (Web)
  • 10.1.4.11 (Non-web document)
  • 11.1.4.11 (Open Functionality Software)
  • 11.1.4.11 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does Not Apply

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most meaningful non-text content elements, such as indicators of form controls, have sufficient contrast. Exceptions include:

  • In table headers, a low contrast icon indicates which columns are sortable.
  • In the Workflow diagram, a low contrast graphical overlay indicates the paused or stopped state of an activity.

Authored Content (HTML): Authors can ensure that content meets this criterion.

1.4.12 Text Spacing (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.1.4.12 (Web)
  • 10.1.4.12 (Non-web document)
  • 11.1.4.12 (Open Functionality Software)
  • 11.1.4.12 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most functions of the product support the required text style properties without loss of content or functionality. Exceptions include:

  • In the top navigation bar, icon controls are not visible for functions such as alerts and profile.
  • Text is truncated in some cards, such as Create an In-App Message.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

1.4.13 Content on Hover or Focus (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria

  • 9.1.4.13 (Web)
  • 10.1.4.13 (Non-web document)
  • 11.1.4.13 (Open Functionality Software)
  • 11.1.4.13 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Partially Supports

Authored Content (HTML): Supports

Web: In most product functions, content does not become visible and then hidden in response to pointer hover or keyboard focus. Exceptions include:

  • In the search panel of Marketing Activities, keyboard focus in a date field causes a calendar to appear which obscures other content, and there is no mechanism to hide the calendar without moving keyboard focus.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria Conformance Level Remarks and Explanations

2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.4.5 (Web)
  • 10.2.4.5 (Non-web document) – Does not apply
  • 11.2.4.5 (Open Functionality Software) – Does not apply
  • 11.2.4.5 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web (EN 301 549): Partially Supports

Web (Revised Section 508): Supports

Authored Content (HTML): Supports

Web (EN 501 549): Users can locate web pages in the product either through the top navigation bar and the advanced menu, or through the card links in the home page. However, the top navigation bar is not available for small screen breakpoints.

Web (Revised Section 508): Users can locate web pages in the product either through the top navigation bar and the advanced menu, or through the card links in the home page.

Authored Content (HTML): Authors can provide more than one way to locate a page in a set of landing pages, such as a navigation bar and a list of links.

2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.4.6 (Web)
  • 10.2.4.6 (Non-web document)
  • 11.2.4.6 (Open Functionality Software)
  • 11.2.4.6 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: Headings and labels are descriptive.

Authored Content (HTML): Authors can ensure that content meets this criterion.

2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.4.7 (Web)
  • 10.2.4.7 (Non-web document)
  • 11.2.4.7 (Open Functionality Software)
  • 11.2.4.7 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Does Not Support

Authored Content (HTML): Supports

Web: The keyboard focus indicator is visible on some controls. However, in most functions of the product, keyboard focus location is not visible for many tab stops on hidden off-screen content.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria Conformance Level Remarks and Explanations

3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.3.1.2 (Web)
  • 10.3.1.2 (Non-web document)
  • 11.3.1.2 (Open Functionality Software) – Does not apply
  • 11.3.1.2 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: Content is only presented in one language at a time.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to set the language for individual phrases within content.

Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria Conformance Level Remarks and Explanations

3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.3.2.3 (Web)
  • 10.3.2.3 (Non-web document) – Does not apply
  • 11.3.2.3 (Open Functionality Software) – Does not apply
  • 11.3.2.3 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Authored Content (HTML): Supports

Web: When navigational mechanisms are repeated in the product, such as buttons for multi-step forms, they occur in a consistent relative order.

Authored Content (HTML): Authors can ensure that navigational mechanisms are repeated in the same relative order in a set of landing pages.

3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.3.2.4 (Web)
  • 10.3.2.4 (Non-web document) – Does not apply
  • 11.3.2.4 (Open Functionality Software) – Does not apply
  • 11.3.2.4 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Authored Content (HTML): Supports

Web: Components with the same functionality are identified consistently.

Authored Content (HTML): Authors can ensure that components with the same functionality are identified consistently in a set of landing pages.

Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria Conformance Level Remarks and Explanations

3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.3.3.3 (Web)
  • 10.3.3.3 (Non-web document)
  • 11.3.3.3 (Open Functionality Software)
  • 11.3.3.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most forms in the product do not generate errors. Some fields, such as required ID fields, display a graphical indicator of which field is in error. However, no suggestions for correction are provided to the user.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to provide suggestions for correction of automatically detected input errors.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.3.3.4 (Web)
  • 10.3.3.4 (Non-web document)
  • 11.3.3.4 (Open Functionality Software)
  • 11.3.3.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Web: Supports

Authored Content (HTML): Supports

Web: The product does not process legal commitments or financial transactions. Changes to user-controllable data are reversible or can be confirmed before finalizing.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

4.1.3 Status Messages (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.4.1.3 (Web)
  • 10.4.1.3 (Non-web document) – Does not apply
  • 11.4.1.3 (Open Functionality Software) – Does not apply
  • 11.4.1.3 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

Revised Section 508 - Does not apply

Web: Supports

Authored Content (HTML): Supports

Web: Most functions do not contain status messages. Loading messages receive focus automatically.

Authored Content (HTML): In landing pages and HTML emails, the Show Source function enables authors to create content that meets this criterion.

Revised Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes: This table documents instances of equivalent facilitation or instances of functions not addressed by technical requirements. Responses which cite technical requirements are informative only.

Criteria Conformance Level Remarks and Explanations

302.1 Without Vision

Web: Does Not Support

Authored Content (HTML): Supports

Web: Some individual controls in the product are keyboard operable and functional without vision. However, most complete processes of the product are not usable without vision:

  • As noted in 1.1.1 Non-text Content, the product does not provide sufficient text alternatives for some images.
  • As noted in 2.1.1 Keyboard, most complete processes in the product cannot be completed through sole use of a keyboard interface.
  • As noted in 2.1.2 No Keyboard Trap, tabbing into a WYSIWYG landing page editor prevents the user from tabbing away.
  • As noted in 4.1.2 Name, Role, Value, incomplete semantic information prevents completion of processes such as Create an Email or Create a Campaign.
  • As noted in 1.3.1 Info and Relationships, in the Reports table, column header cells are in a separate table from data cells.

Authored Content (HTML): The product allows authors to create content which is functional for users without vision.

302.2 With Limited Vision

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most functions of the product are usable with limited vision. Exceptions include:

  • As noted in 1.4.3 Contrast (Minimum), in most product functions some important text has insufficient contrast.
  • As noted in 1.4.4 Resize Text, secondary functions become unavailable in the top navigation bar, such as alerts and profile.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited vision.

302.3 Without Perception of Color

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most functions of the product are usable without perception of color. Exceptions include:

  • As noted in 1.4.1 Use of Color, in the Summary sidebar of some screens, a color difference is the only visual indicator of which text is a link.
  • Additionally, in some pagination controls, a color difference is the only visual indicator of which page is the current one.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited perception of color.

302.4 Without Hearing

Web: Supports

Authored Content (HTML): Supports

Web: The product does not require the use of hearing.

Authored Content (HTML): Authored content does not require the use of hearing.

302.5 With Limited Hearing

Web: Supports

Authored Content (HTML): Supports

Web: The product does not require the use of hearing.

Authored Content (HTML): Authored content does not require the use of hearing.

302.6 Without Speech

Web: Supports

Authored Content (HTML): Supports

Web: The product does not require the use of speech.

Authored Content (HTML): Authored content does not require the use of speech.

302.7 With Limited Manipulation

Web: Does Not Support

Authored Content (HTML): Supports

Web: Some controls in the product are keyboard operable. However, most complete processes of the product are not usable with limited manipulation.

  • As noted in 2.1.1 Keyboard, most complete processes in the product cannot be completed through sole use of a keyboard interface.
  • As noted in 2.1.2 No Keyboard Trap, tabbing into a WYSIWYG landing page editor prevents the user from tabbing away.
  • As noted in 2.4.1 Bypass Blocks, the product does not provide a mechanism to bypass the top navigation bar.
  • As noted in 2.4.7 Focus Visible, in most functions of the product, keyboard focus location is not visible for many tab stops.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited manipulation.

302.8 With Limited Reach and Strength

Web: Supports

Authored Content (HTML): Supports

Web: The product is functional with limited reach and strength.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited reach and strength.

302.9 With Limited Language, Cognitive, and Learning Abilities

Web: Partially Supports

Authored Content (HTML): Supports

Web: Users with cognitive disabilities have varying needs for features that allow them to adapt content and work with assistive technology or accessibility features of the platform. The product provides online help and consistent identification of user interface components. However, some functions of the product are more difficult than necessary for users with limited language, cognitive, and learning abilities; examples include:

  • As noted in 3.3.2 Labels or Instructions, some form fields lack clear instructions to explain that they are required.
  • As noted in 3.3.3 Error Suggestion, some form fields display a graphical indicator of which field is in error, but no suggestions for correction are provided to the user.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited language, cognitive, and learning abilities.

Chapter 4: Hardware

Notes: Not Applicable

Chapter 5: Software

Notes: Not Applicable

501 General

Criteria Conformance Level Remarks and Explanations

501.1 Scope – Incorporation of WCAG 2.0 AA

See WCAG 2.x section.

See information in the WCAG section

502 Interoperability with Assistive Technology

502.1 General. Software shall interoperate with assistive technology and shall conform to 502.

Criteria Conformance Level Remarks and Explanations

502.2 Documented Accessibility Features

See 502.2.1-502.2.2

 

502.2.1 User Control of Accessibility Features

Not Applicable

Not applicable to web.

502.2.2 No Disruption of Accessibility Features

Not Applicable

Not applicable to web.

502.3 Accessibility Services

See 502.3.1-502.3.14

 

502.3.1 Object Information

Not Applicable

Not applicable to web.

502.3.2 Modification of Object Information

Not Applicable

Not applicable to web.

502.3.3 Row, Column, and Headers

Not Applicable

Not applicable to web.

502.3.4 Values

Not Applicable

Not applicable to web.

502.3.5 Modification of Values

Not Applicable

Not applicable to web.

502.3.6 Label Relationships

Not Applicable

Not applicable to web.

502.3.7 Hierarchical Relationships

Not Applicable

Not applicable to web.

502.3.8 Text

Not Applicable

Not applicable to web.

502.3.9 Modification of Text

Not Applicable

Not applicable to web.

502.3.10 List of Actions

Not Applicable

Not applicable to web.

502.3.11 Actions on Objects

Not Applicable

Not applicable to web.

502.3.12 Focus Cursor

Not Applicable

Not applicable to web.

502.3.13 Modification of Focus Cursor

Not Applicable

Not applicable to web.

502.3.14 Event Notification

Not Applicable

Not applicable to web.

502.4 Platform Accessibility Features

Not Applicable

Not applicable to web.

503 Applications

503.1 General. Applications shall conform to 503.

Criteria Conformance Level Remarks and Explanations

503.2 User Preferences

Not Applicable

Not applicable to web.

503.3 Alternative User Interfaces

Not Applicable

Not applicable to web.

503.4 User Controls for Captions and Audio Description

See 503.4.1-503.4.2

 

503.4.1 Caption Controls

Not Applicable

Not applicable to web.

503.4.2 Audio Description Controls

Not Applicable

Not applicable to web.

504 Authoring Tools

504.1 General. Where an application is an authoring tool, the application shall conform to 504 to the extent that information required for accessibility is supported by the destination format.

Criteria Conformance Level Remarks and Explanations

504.2 Content Creation or Editing

See WCAG 2.x section

The product enables authors to create HTML content, such as landing pages and emails, which conforms to WCAG 2.0 Levels A and AA. See details for individual criteria in the WCAG 2.x section. Content can be imported from other tools or created using built-in authoring functions. Authors can use the Show Source function to edit HTML content directly to address code-level accessibility issues.

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion

Not Applicable

The product does not convert content.

504.2.2 PDF Export

Not Applicable

The product does not export PDF files.

504.3 Prompts

Does Not Support

When an author inserts an image into an HTML email or landing page, the product prompts for image alt text. However, most functions in the product’s WYSIWYG and source code editors do not prompt authors to create accessible content.

504.4 Templates

Not Applicable

Default blocks in landing pages and HTML emails function as templates which enable authors to create content which conforms in most ways to WCAG 2.0 Levels A and AA. However, some content has conformance issues; examples include:

  • Unlabeled form fields in a default block of subscription fields.

Chapter 6: Support Documentation and Services

Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.

EN 301 549 Report

Notes:

Chapter 4: 4.2 Functional Performance Statements (FPS)

Notes: According to C.4 Functional Performance, this section is informative only.

Criteria Conformance Level Remarks and Explanations

4.2.1 Usage without vision

Web: Does Not Support

Authored Content (HTML): Supports

Web: Most individual controls in the product are keyboard operable and functional without vision. However, most complete processes of the product are not usable without vision.

  • As noted in 1.1.1 Non-text Content, the product does not provide sufficient text alternatives for most images.
  • As noted in 2.1.1 Keyboard, most complete processes in the product cannot be completed through sole use of a keyboard interface.
  • As noted in 2.1.2 No Keyboard Trap, tabbing into a WYSIWYG landing page editor prevents the user from tabbing away.
  • As noted in 4.1.2 Name, Role, Value, incomplete semantic information prevents completion of processes such as Create an Email or Create a Campaign.
  • As noted in 1.3.1 Info and Relationships, in the Reports table, column header cells are in a separate table from data cells.

Authored Content (HTML): The product allows authors to create content which is functional for users without vision.

4.2.2 Usage with limited vision

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most functions of the product are usable with limited vision. Exceptions include:

  • As noted in 1.4.3 Contrast (Minimum), in most product functions some important text has insufficient contrast.
  • As noted in 1.4.11 Non-Text Contrast, some meaningful graphical elements have insufficient contrast.
  • As noted in 1.4.4 Resize Text and in 1.4.12 Text Spacing, secondary functions become unavailable in the top navigation bar, such as alerts and profile.
  • As noted in 1.4.10 Reflow, most complete processes, such as wizard flows, become non-functional at a viewport width of 320 CSS pixels.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited vision.

4.2.3 Usage without perception of colour

Web: Partially Supports

Authored Content (HTML): Supports

Web: Most functions of the product are usable without perception of color. Exceptions include:

  • As noted in 1.4.1 Use of Color, in the Summary sidebar of some screens, a color difference is the only visual indicator of which text is a link.
  • Additionally, in some pagination controls, a color difference is the only visual indicator of which page is the current one.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited perception of color.

4.2.4 Usage without hearing

Web: Supports

Authored Content (HTML): Supports

Web: The product does not require the use of hearing.

Authored Content (HTML): Authored content does not require the use of hearing.

4.2.5 Usage with limited hearing

Web: Supports

Authored Content (HTML): Supports

Web: The product does not require the use of hearing.

Authored Content (HTML): Authored content does not require the use of hearing.

4.2.6 Usage without vocal capability

Web: Supports

Authored Content (HTML): Supports

Web: The product does not require the use of speech.

Authored Content (HTML): Authors can create content which is functional for users without speech.

4.2.7 Usage with limited manipulation or strength

Web: Does Not Support

Authored Content (HTML): Supports

Web: Most individual controls in the product are keyboard operable. However, most complete processes of the product are not usable with limited manipulation or strength.

  • As noted in 2.1.1 Keyboard, most complete processes in the product cannot be completed through sole use of a keyboard interface.
  • As noted in 2.1.2 No Keyboard Trap, tabbing into a WYSIWYG landing page editor prevents the user from tabbing away.
  • As noted in 2.4.1 Bypass Blocks, the product does not provide a mechanism to bypass the top navigation bar.
  • As noted in 2.4.7 Focus Visible, in most functions of the product, keyboard focus location is not visible for many tab stops.
  • As noted in 2.5.1 Pointer Gestures, some functions of the product rely on path-based gestures without providing single-point activation.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited manipulation or strength.

4.2.8 Usage with limited reach

Web: Supports

Authored Content (HTML): Supports

Web: The product is functional with limited reach.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited reach.

4.2.9 Minimize photosensitive seizure

Web: Supports

Authored Content (HTML): Supports

Web: The product does not contain flashing content.

Authored Content (HTML): Authors can create content which does not flash, or flashes within an acceptable threshold, in order to minimize the potential for triggering photosensitive seizures.

4.2.10 Usage with limited cognition

Web: Partially Supports

Authored Content (HTML): Supports

Web: Users with cognitive disabilities have varying needs for features that allow them to adapt content and work with assistive technology or accessibility features of the platform. The product provides online help and consistent identification of user interface components. However, some functions of the product are more difficult than necessary for users with limited language, cognitive, and learning abilities; examples include:

  • As noted in 3.3.2 Labels or Instructions, some form fields lack clear instructions to explain that they are required.
  • As noted in 3.3.3 Error Suggestion, some form fields display a graphical indicator of which field is in error, but no suggestions for correction are provided to the user.
  • As noted in 2.4.5 Multiple Ways, on large screens the product offers users a choice of navigation mechanisms; however, on small screens the top navigation bar is not available.

Authored Content (HTML): The product allows authors to create content which is functional for users with limited language, cognitive, and learning abilities.

4.2.11 Privacy

Web: Supports

Authored Content (HTML): Supports

Web: The product does not ask for legal, financial, or personal data. The Edit Personal Information control navigates the user to the Adobe Account website, which is not part of the product.

Authored Content (HTML): Authors can create content which does not ask for legal, financial, or personal data.

Chapter 5: Generic Requirements

Notes:

Criteria Conformance Level Remarks and Explanations

5.1 Closed Functionality

Not Applicable

5.1.2.2-5.1.6.2 are not applicable for this product.

5.1.6.2 Input focus

Not Applicable

The product does not have functionality that is closed to keyboards.

5.2 Activation of accessibility features

Not Applicable

The product does not have specific documented accessibility features. The software instead relies upon platform accessibility features.

5.3 Biometrics

Not Applicable

The product does not use biological characteristics for user identification or for control of the product.

5.4 Preservation of accessibility information during conversion

Does Not Support

The product does not convert content.

5.5.1 Means of operation

Not Applicable

The product has only non-mechanical operable parts, such as on-screen buttons, which do not require grasping, pinching, or twisting of the wrist to operate.

5.5.2 Operable parts discernibility

Partially Supports

The product has only non-mechanical operable parts, such as on-screen buttons. Most operable parts have an accessible name which enables them to be discernible without user vision. Exceptions include:

  • Some graphical on-screen buttons do not have an accessible name.

5.6.1 Tactile or auditory status

Not Applicable

The product does not have locking or toggle controls.

5.6.2 Visual status

Not Applicable

The product does not have locking or toggle controls.

5.7 Key repeat

Not Applicable

The product relies on platform software to turn off or adjust key repeat.

5.8 Double-strike key acceptance

Not Applicable

The product does not provide a keyboard or keypad.

5.9 Simultaneous user actions

Supports

The product relies on platform software features, such as Sticky Keys, to ensure simultaneous user actions are not required.

Chapter 6: ICT with Two-Way Voice Communication

Notes: Not Applicable

Chapter 7: ICT with Video Capabilities

Notes: Not Applicable

Chapter 8: Hardware

Notes: Not Applicable

Chapter 9: Web

Notes: See WCAG 2.x section.

Chapter 10: Non-web Documents

Notes: Not Applicable

Chapter 11: Software

Notes:

Criteria Conformance Level Remarks and Explanations

11.1.1.1 through 11.4.1.3

See WCAG 2.x section

See information in WCAG section.

11.5 Interperability with assistive technology

Not Applicable

Not applicable to web.

11.6.1 User control of accessibility features

Not Applicable

The product is not platform software.

11.6.2 No disruption of accessibility features

Supports

The product does not disrupt platform accessibility features.

11.7 User preferences

Not Applicable

Web content is isolated from its underlying platform.

11.8.2 Accessible content creation

See WCAG 2.x section

The product enables authors to create HTML content, such as landing pages and emails, which conforms to WCAG 2.1 Levels A and AA. See details for individual criteria in the WCAG 2.x section. Content can be imported from other tools or created using built-in authoring functions. Authors can use the Show Source function to edit HTML content directly to address code-level accessibility issues. When an author inserts an image into an HTML email or landing page, the product prompts for image alt text; however, most functions in the product’s WYSIWYG and source code editors do not actively guide authors to create accessible content.

11.8.3 Preservation of accessibility information in transformations

Not Applicable

The product does not provide restructuring transformations or re-coding transformations.

11.8.4 Repair assistance

Not Applicable

The product does not have accessibility checking functionality.

11.8.5 Templates

Not Applicable

Default blocks in landing pages and HTML emails function as templates which enable authors to create content which conforms in most ways to WCAG 2.0 Levels A and AA. However, some content has conformance issues; examples include:

  • Unlabeled form fields in a default block of subscription fields.

Chapter 12: Documentation and Support Services

Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.

Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: Not Applicable