Fiscal Year 2016
(December 1, 2015 - November 30, 2016)
Last Updated: December 13, 2016
Adobe, like all hosted service providers, is required to disclose customer data when we receive valid legal process from a government agency with jurisdiction. In this – our third annual transparency report -- we disclose information about all government requests seeking access to Adobe customer data that we received during our fiscal year 2016 (FY 2016), the services to which they relate, the country of origin, and how we responded. Every request we receive is carefully scrutinized by the Adobe Trust & Safety team to ensure law enforcement is entitled to the data they seek with the type of process they have obtained, and is managed in accordance with our law enforcement response policies, which you will find here.
Government Requests By Service: During FY 2016, most government requests we received related to users of our Creative Cloud service (8 requests), our Lightroom photo storage service (14 requests), or to customer Adobe ID accounts or Adobe store transactions (11 requests). The remaining government requests received sought information about users of the following apps or services: Adobe Spark (8 requests), Photoshop Mix (3 requests), Adobe Sign (3 requests), Document Cloud (2 requests), Fotolia (1 request), Export PDF (1 request), and Premiere Clip (1 request). Some requests we received sought data about users with accounts on multiple Adobe services.
Government Requests By Country of Origin: We received three requests from international governments this year (one each from Argentina, France and Italy). This year, we made no disclosures in response to those requests because none adhered to Adobe’s policy requiring service of process on Adobe Systems Software Ireland Limited when seeking data about customers who reside outside of North America. As a result, all disclosures we made this year were in response to legal process received from U.S. federal or state authorities.
Some Additional Interesting Facts:
Type of Request Received |
Number of Requests |
Number of user accounts impacted |
Subpoenas |
14 |
18 |
Search Warrants |
29 |
30 |
International Requests |
3 |
4 |
National Security Requests |
0 |
0 |
Imminent Harm Requests |
2 |
2 |
Court Orders |
0 |
0 |
Total |
48 |
54 |
|
||
Delayed Notice Orders |
30 |
35 |
Type of Request Received |
Number of Requests |
Number of user accounts impacted |
Account Doesn't Exist |
1 |
3 |
Customer Registration or Transactional Information Disclosed |
9 |
11 |
Customer Content Disclosed |
29 |
30 |
Request Rejected/No Information Provided |
9 |
10 |
Total |
48 |
54 |