When communication is your business, yours should be clear.

The challenge in telecom marketing is remaining consistent and relevant as customers move online and off-line. We help you to connect customers to a meaningful cross-channel experience, while maintaining the privacy standards expected in the industry.


Some Telco providers are reinventing the offering.

More telecommunications companies are using customer experience (CX) to become more than a utility provider. Find out more in the 2020 Digital Trends: Telecommunications in focus report.

Data you can see is data you can act on.

Gain a complete view of your customers through the use of your big data. Gather info from all of your channels — web, call centre, in-store, mobile — and look at it all together to see new opportunities.

Customers move around but expect you to be steady.

Present customer experiences that feel personal and consistent across channels to reduce their frustration, drive down your service costs and improve acquisition and revenue.

Better service depends on your ability to change.

React quickly to shifts in the business landscape to drive down costs and reduce the time it takes to get new services to market.


Innovation depends heavily on experimentation.

Quickly and easily analyse, experiment with and test new offerings and business channels, such as mobile, to turn innovation into profit.

Learn more about our customer successes in telecom.

The wireless communications leader enhances the online customer experience with rich media delivered by Adobe.
The well-known mobile communications company blends email with Adobe technology to recover lost online sales opportunities.

Adobe Marketing Cloud yielded an 11% order uplift and 23% more clickthroughs for the world’s largest cable company.

Benchmark your AI journey against the average for your industry peers.

See the steps taken in order to create and deliver customer experiences using AI.