Adobe Genuine

Ensuring that customers are educated, informed, and protected at all times.
 
Only genuine Adobe software gives ongoing access to the latest features and
updates so you can avoid performance snags and be as productive as
possible. Get the software that’s reliable, secure and supported by
Adobe for quality you can count on.

Adobe Genuine Software

Did you get a notification from us?

Adobe runs software validation tests to check for tampering and invalid licenses. When we discover an issue, we notify the end user or organization and we provide options to resolve the issue. If you or someone in your organization has received a notification about a particular machine, it means the software on that machine isn't genuine Adobe software. It isn't covered by a warranty or our support programs. And because it may not perform as we intended, it could pose risks to you and your work. 
 
Adobe Genuine Software notification images

 

How could this have happened?

People unknowingly buy non-genuine or counterfeit software all the time. It's typically sold by unauthorized online resellers and auction sites offering special deals. Non-genuine software is often loaded or bundled with computer hardware so unauthorized resellers can make their offers seem more attractive.
 
 

What are the risks, and what can you do about them?

Non-genuine software is often tampered with, and is more likely to contain malware and viruses that can lead to system crashes and loss of work. Only Adobe Genuine software is warranted and supported by Adobe. If you've received a notification from us, please take these steps:
 
  1. Uninstall the non-genuine software from your machine and replace it with Adobe Genuine software.
  2. Use the link below to report the reseller who sold you the non-genuine software.
 
In the future, remember to buy your Adobe software from authorized resellers or directly from us to get the high quality and peace of mind you deserve.

 

Report non-genuine softwareBuy from authorized resellers | Frequently asked questions | Adobe product catalog