Adobe Photoshop Elements 12 / FAQ

Yes. To help you evaluate Adobe’s consumer photo and video editing software for upgrade or purchase, we offer “try and buy” versions of Photoshop Elements 12 and Adobe Premiere Elements 12 in many of the languages in which we ship.

These trial versions are fully functional, so every feature and aspect of the product is available for you to test-drive. Product trials can easily be converted for unrestricted use without the necessity to reinstall the software in most cases.

The trial period begins on the first day that you launch the software and continues for 30 days (a counter appears each time you launch to help you keep track of the elapsed time). When the trial expires, you must purchase the software to continue using it.

Trials are available now. Choose your trial.

No, you cannot extend a trial version once it expires at the end of 30 days, nor can you install another copy of the same trial version onto the same computer to try again.

Yes.

If you already have a trial version of Photoshop Elements 12 or Adobe Premiere Elements 12 installed on your computer, you can continue using the software without interruption by purchasing the product for unrestricted use.

• Simply select Download from the Delivery Method pull-down menu on the Adobe Store page.
• When your purchase is complete, you’ll receive a product serial number via email that allows you to easily convert your trial version without reinstalling the software.
• Enter the serial number in the Software Setup screen (shown below) within your trial product and follow the prompts to complete the process.

Yes. If you have opted to receive email communications from Adobe, for some product trials you may receive a series of communications with helpful resources and tips to get the most from your trial. Additional free resources are also available to you:

• Check out Adobe TV, your online source for expert insight and inspiration. Feed your passion for Adobe products with easy-to-follow tutorials and innovative techniques to get you started.
• Visit the Help and Support pages for video tutorials and more: Adobe Photoshop Elements | Adobe Premiere Elements.
• Visit the Photoshop Elements Techniques Learning Center from one of our partners, Photoshop Elements Techniques magazine.

Adobe Technical Support will help you install or troubleshoot an installation issue with a trial version of Adobe products. Additional phone and web support is available only for registered users of purchased software. For additional help, we recommend the following free options:

Search Adobe Community Help to find the focused answers you need — fast. Searchable content includes the in-depth, product-specific Help that Adobe has always delivered, plus additional Adobe and third-party content chosen by experts at Adobe and in the design and production communities. Use the search bar within your trial software, or simply choose Help > [Product name].

If you are a trial user of an earlier version of Elements software and are ready to purchase the product, you must purchase and install the latest version — Photoshop Elements 12, Adobe Premiere Elements 12, or the Adobe Photoshop Elements 12 & Adobe Premiere Elements 12 bundle. It is not possible to convert your Elements 10 or earlier trial to the latest version. Note that the organization and tagging you have done in your trial can be converted to the latest version.

Photoshop Elements and Adobe Premiere Elements offer the option to install the application in any one of many languages available.

If you would prefer to install a purchased product in a language other than the one you installed during your trial period, simply go back to the original installer (whether DVD or Electronic Software Delivery), install the correct language, and then enter your serial number.

To uninstall your trial version, close any open Adobe software on your computer and do the following:

• In Windows®, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
• In Mac OS, double-click the product installer in Applications\Utilities\Adobe Installers. Authenticate as an administrator, select Uninstall Components, and then follow the onscreen instructions.

Yes, if you choose the download option when converting a trial to a purchased version, we highly recommend making a backup copy and keeping it together with the serial number. That way, if you get a new computer or have to rebuild an existing one, you have everything you need to efficiently reinstall your Adobe software. (Alternatively, follow the instructions in the email receipt to log in and download your software for up to three years after you purchase.) If you had the software shipped from Adobe or a reseller at purchase, that package serves as your backup version.