Tips for meaningful ways to deliver messages of sympathy.
Condolence messages aren’t just for cards, letters, or text messages. They can be made more meaningful in other mediums. They can be turned into sources of comfort or inspiration, too. Think, for example, about using condolence messages in:
- A small keepsake poster with a cherished photo.
- A graphic shared privately in a DM.
- A voice memo or video where you send a spoken message instead.
- Custom sympathy cards with a more personal touch.
- Announcements to share the details of a wake or funeral and to commemorate the person lost.
You can combine your condolence messages with other messages, too, if you don’t want to focus only on grief. Combine sympathy with love messages or “thinking of you” messages, because you never know where someone you care about will find comfort.
Exercise: Choose the most appropriate condolence messages.
If you see several messages that resonate but you aren’t sure which is the right message for someone you know, work your way through these points.
1. Assess the person’s emotional state. Do you see deep grief or numbness? Is this person struggling to focus? Choose a message that is comforting and steady.
2. Consider different communication styles. Is this person private or more expressive? Try direct support for more private people, and introspective messages for expressive people.
3. Always acknowledge the loss. Was it a parent, spouse, or pet that this person lost? Take these condolence messages and personalize them to honor the unique bond with the loved one lost.