Customer Experience

Wednesday 18th October

Customer Experience Forum

Exploring the Science of Loyalty

Join Adobe and your digital, marketing and creative peers on Wednesday 18th October, as we welcome Dr. Chris Brauer from Goldsmith’s University to uncover exclusive research findings into how consumer loyalty is changing in the digital era.  
We’re in a culture of transformation – people are becoming dynamic, agile and able to constantly evolve alongside technology. This research aims to show brands how to move forward into the new world of loyalty, meeting consumers where they love to be; creating mobile, accessible and multi-dimensional experiences.
Throughout the morning, we will discuss the opportunities associated with technology, the resulting data and the influence of emerging technologies such as AI. Rapid digital transformation has meant that brands need to evolve, so supported by this latest Adobe research, we will help identify the measures that brands need to implement if they want to keep up with the pace of change.
Places are limited so please register now to avoid disappointment
Date & Time
Wednesday 18th October, 2017 
08.30am - 13:00pm



Featured speakers


David Burnand
David is the Director of Enterprise Marketing EMEA for Adobe, one of the world’s leading software companies. He is responsible for the development and implementation of Adobe’s marketing strategy in Northern and Central Europe, as well as leading our Experience Cloud campaigns across Europe, Middle East and Africa. Prior to joining Adobe, David held global marketing leadership roles at Siemens and Atos and he also led the London office of Stein IAS – the World’s most awarded B2B agency – developing marketing strategies for brands including Samsung, KPMG and Juniper Networks. His work has won several awards including Best International Campaign at the B2B Marketing Awards, as well as multiple honours at the BMA’s B2 Awards in the United States.
Jamie Brighton
Jamie has worked in digital marketing for over 15 years, 10 of those with Adobe helping clients implement and adopt optimisation, personalisation and behavioural targeting. He has experience client, agency and vendor-side and has worked in digital marketing for Adobe in EMEA and APAC, covering the South East Asia region.
In his current role, Jamie is part of the product and industry marketing team, heading up product marketing for the Adobe Marketing Cloud in EMEA. His current areas of focus include mobile optimisation and the role of the marketing cloud in today’s marketing landscape.

Register now


Should you have any questions about your registration, please contact us at  or call: 01462 744932