Fiscal Year 2019
(December 1, 2018 - November 30, 2019)
Last Updated: January 10, 2020
Adobe, like all hosted service providers, is obligated to disclose customer data when we receive valid legal process from a government agency with jurisdiction. In this – our sixth annual transparency report -- we disclose information about all government requests seeking access to Adobe customer data that we received during our fiscal year 2019 (FY 2019), the services to which they relate, the country of origin, and how we responded. Every request we receive is carefully scrutinized by the Adobe Trust & Safety team to ensure law enforcement is entitled to the data they seek with the type of process they have obtained, and is managed in accordance with our law enforcement response policies, which you will find here.
Government Requests by Service: During FY 2019, most government requests we received were related to customer Adobe ID accounts or Adobe subscriptions (38 requests), our Photoshop Mix app (31 requests), our Creative Cloud services (10 requests), and Lightroom cloud storage (10 requests). The remaining government requests received sought information about users of the following apps or services: Adobe Acrobat (2 requests), Behance (3 requests), Magento (1 request), Marketo (1 request), Photoshop (1 request), and Adobe Sign (1 request).
Government Requests by Country of Origin: We received sixteen requests from international governments this year. Most of the international requests we received were from Spain with 5 requests and both Japan & Germany with 2 requests each. We received a single request each from France, Great Britain, Sweden, Brazil, Canada, India, and Poland.
Some Additional Interesting Facts:
Type of Request Received |
Number of Requests |
Number of user accounts impacted |
Subpoenas |
30 |
71 |
Search Warrants |
51 |
54 |
International Requests |
16 |
15 |
National Security Requests |
0 |
0 |
Imminent Harm Requests |
0 |
0 |
Court Orders |
1 |
1 |
Total |
98 |
141 |
|
||
Delayed Notice Orders |
68 |
113 |
Type of Request Received |
Number of Requests |
Number of user accounts impacted |
Account Doesn't Exist |
4 |
0 |
Customer Registration or Transactional Information Disclosed |
32 |
81 |
Customer Content Disclosed |
47 |
50 |
Request Rejected/No Information Provided |
15 |
10 |
Total |
98 |
141 |