Why you need official Adobe apps.
Unlicensed apps could cause missed deadlines, files that won’t sync, and potential damage to your device. Why risk it? Only official apps give you the best tools, features, and security possible.
Protect your work.
Built-in security features help your projects stay protected, your data stay private, and your peace of mind stay intact.
Stay in sync.
With auto-save, cloud connection, and all the latest app updates including bug fixes, your projects can keep moving with ease.
Go further, faster.
Official apps offer the most up-to-date tools and features, so you can keep up with the curve — and maybe even move ahead of it.
What you get with official apps.
Unlicensed apps
Official apps
Security updates and malware protection
Advanced privacy and safety from embedded viruses
Use on desktop, mobile, and web
Auto-save and cloud access, wherever you go
Customer support
Full access to Adobe Customer Care and technical support
How to replace your unlicensed app.
STEP 2
Uninstall all unlicensed apps
STEP 3
Install official Adobe apps
Shop official Adobe apps.
Safety, support, and the latest industry-leading tools needed for superior work.
Creative Cloud Pro
Annual, billed monthly
Save 50%. Get 20+ apps, including Photoshop, Illustrator, Premiere, and Acrobat Pro, plus Adobe Firefly standard and premium creative AI features for images, video, and audio.
Best value
Adobe Firefly Pro
US$19.99/mo
Annual, billed monthly
Get 4,000 credits for creative AI, edit with Adobe Photoshop on web and mobile, and design with Adobe Express Premium.
Acrobat Pro
US$19.99/mo
Annual, billed monthly
Create, edit, sign, and manage your PDFs — quickly, easily, anywhere.
Photoshop
US$22.99/mo
Annual, billed monthly
Create beautiful graphics, photos, and art on desktop, web, and mobile.
Questions? We have answers.
There are several ways this might have happened.
Common reasons include:
- Buying from an unauthorized marketplace or reseller (i.e., "cracked Photoshop," "Photoshop crack," etc.).
- Receiving it from someone who may not have known the original source of the software/app.
We recommend you only install genuine Adobe software or apps that are legally licensed and purchased directly from Adobe or an authorized reseller.
Unlicensed Adobe apps are apps that are copied, modified, distributed, shared or sold outside of Adobe or authorized resellers.
Unlicensed Adobe apps may include:
- Fraudulently obtained keys or accounts
- Usage that isn’t in line with licensing terms of use, including the end user agreement
Unlicensed (cracked) apps do not have the full functionality and security of official (genuine) Adobe apps, and could expose the user to:
- High chance of malware or viruses embedded in the installation files.
- Lack of customer support or updates
- Crashing software, apps not working as expected, loss of work and files
- Loss of document integrity or functionality
- Legal consequences for violating software piracy laws
If you are still receiving notifications from Adobe, it means you could still have an unlicensed Adobe app installed on your device. You must uninstall all unlicensed Adobe apps to stop receiving these notifications from Adobe. If unlicensed Adobe apps remain on your device, you will continue to receive notifications even if you’ve switched to official (genuine) Adobe apps.
For more support or further questions, please start a chat with Adobe Support or call them at 866-493-4991.
The Adobe Genuine Service periodically verifies whether installed Adobe apps are licensed (genuine) or not, helping protect customers from security vulnerabilities and harmful malware that may be present in unlicensed apps.
When unlicensed Adobe apps are detected, the AGS can inform the user through notifications. The notifications provide detailed information on how to resolve the issue. In an effort to block fraudulent activity and help safeguard the user's machine, Adobe may disable the unlicensed Adobe app.
For more information on the AGS, visit: Adobe Genuine Service.
