Find answers to frequently asked questions about Acrobat.com and the Create PDF, Share, Adobe® Buzzword®, and Adobe ConnectNow services.
Acrobat.com
- What is Acrobat.com?
- Acrobat.com is a set of hosted services designed to enable communication and collaboration. Acrobat.com includes the following services:
- Adobe Buzzword, a collaborative online word processor that creates print-perfect documents that can easily be coauthored and shared for comment and review
- Adobe ConnectNow, a personal web conferencing service designed with small group collaboration in mind that includes desktop sharing, annotation, file sharing, and integrated chat
- Document and file sharing, including access control and unique document URLs, plus a document previewer that can be embedded directly in web pages
- Online PDF file creation
- Centralized file and document storage
- Developer APIs
When you sign up for Acrobat.com, you get access to Buzzword and ConnectNow as well as all other Acrobat.com features.
- Are APIs available for Acrobat.com?
- Yes. With the APIs of Acrobat.com, you can easily use our document services in a mashup or as the basis for a new application — whether it is for converting documents, storing them, or sharing them with others.
- Which languages is Acrobat.com available in?
- Acrobat.com is available in English, French, German, and Japanese. (Note that Buzzword is not available in Japanese.)
- Can I get technical support for Acrobat.com?
- Support is available via Adobe's support forums, where you can get help, advice, and tips from other users as well as from Adobe support personnel. For one-on-one support, consider upgrading to an Acrobat.com Premium account.
- Is there an Adobe AIR® version of Acrobat.com?
- Yes. You can download it from the Adobe AIR Marketplace.
Create PDF
- What file formats can I convert to Adobe PDF?
- You can convert the following file types: text (TXT, PS, RTF), Microsoft Office (DOC, XLS, PPT, PRJ), Open Office (ODT, ODP, ODS, ODG, ODF), Star Office (SWX, SXI, SXC, SXD, STW), Word Perfect (WPD), and images (BMP, GIF, JPEG, TIFF, PNG).
- How can I get more PDF conversions after I reach my limit?
- With your free Acrobat.com account you can convert up to five files total to PDF. If you need more PDF file conversions, we recommend you upgrade to an Acrobat.com Premium account. To get the full power of PDF creation on your desktop, purchase Adobe Acrobat® 9 software.
- Is there a limit to how big a file I can convert to PDF?
- Yes. There is a 200MB per file limit.
Share
- How do I share documents?
- First, upload your document to Acrobat.com. Then enter the e-mail address(es) of your recipient(s) and add a message if necessary. Recipients will receive an e-mail with a link they can click to view or download the document.
- Can I link to my documents on Acrobat.com?
- Yes. Each document you upload to your Acrobat.com account is assigned a unique website address, so you can also link to your documents or embed rich previews on your own website, blog, or wiki.
- Does the recipient of a document need to sign up for Acrobat.com?
- For open-access documents, recipients do not need an Acrobat.com account. For restricted-access documents, recipients will need to sign up for a free Acrobat.com account to access them. For each document, you decide how restrictive you want to be.
- How much content can I share and store on Acrobat.com?
- Your Acrobat.com account includes 5GB of storage space.
- How many people can I share a document with?
- You can share a document with as many people as you want.
- Are there any restrictions on the types of files I can upload and share?
- You cannot upload and share the following file types: audio formats (MP3, AAC, OGG), video formats (MOV, WMV, FLV, XVID, DIVX, RETG), font formats (TTF, DFONT, OTF), archive formats (TGZ, RAR 7Z, SIT, JAR, WAR, CAB), system files and executable formats (EXE, DLL, JS, VB, BAT, CMD, COM, CPL, SH, CSH, TCSH, KSH, BASH, ZSH, INF, HTA, HLP, INS, ISP, VB, JSE, LNK, MS, PIF, SCR, SHS, WS), web files (CHM, CRT), database files (MDB), or raster image files (PCD, SCT).
- Can I update files I have already uploaded and shared with others?
- Yes. You can upload a new version of an existing document and retain the document's unique URL. The newly uploaded document needs to have the same document name as the previous version.
Adobe Buzzword
- What is Adobe Buzzword?
- Adobe Buzzword is a web-based, highly collaborative word processor built on Adobe's ubiquitous Adobe Flash® Platform.
- Can I spell-check in different languages?
- The Buzzword interface is currently available in English, French, and German. Buzzword does include a spelling checker for 19 languages, limited to the latin-1 character set. Languages include Danish, Dutch, English (CN), English (U.K.), English (U.S.), Finnish, French (France), French (Canada), German, German (Reformed), German (Swiss), German (Swiss Reformed), Italian, Norwegian (Bokmal), Norwegian (Nynorsk), Portuguese (Brazil), Portuguese (Portugal), Spanish, and Swedish.
- What file formats does Buzzword support?
- Buzzword currently imports and exports plain text (TXT), Rich Text Format (RTF), Microsoft Word (DOC and DOCX), Word 2003 XML, and Open Office (ODT) files. It also exports to Adobe PDF, HTML, and ePub.
- What is the difference between the various roles in a Buzzword document?
- There are three potential roles in a Buzzword document: coauthor, reviewer, and reader. A coauthor has full editing privileges while a reviewer can add comments but cannot edit the text. A reader can access the document but cannot make any changes.
- How long has Buzzword been available?
- The product has been in limited preview since May 2007, with users in more than 100 countries.
- Will Buzzword continue to be offered free of charge?
- There are no plans to charge for Buzzword.
Adobe ConnectNow
- What is Adobe ConnectNow?
- Adobe ConnectNow is a web conferencing solution you can use to instantly communicate and collaborate using your own online meeting room.
- How do I start a meeting?
- To start a meeting, just open a browser window and enter your unique meeting room URL, which never changes. Invite others to join you at the same URL. There is no need to schedule meetings in advance; just go to your online meeting room at the same URL anytime you want to host a meeting.
- How do I share my screen?
- Just click the Share My Computer Screen button. You will be prompted to download a small ConnectNow plug-in that will take only a few seconds. Meeting attendees will not need to download any software unless they also want to share their screen.
- Who should use ConnectNow?
- Anyone who wants to communicate and collaborate instantly with anyone — from colleagues to customers, one-on-one or in small groups.
- What are always-on personal meeting rooms?
- With ConnectNow, you can set up a customized URL that stays the same, so it's easy for everyone to remember.
- How many people can attend my meeting?
- With a free Acrobat.com account, three people, including you as the host, can attend a meeting. If you need more participants consider upgrading to an Acrobat.com Premium account. To take advantage of more robust web conferencing features, consider Adobe Acrobat Connect™ Pro.
- Do meeting attendees need to sign up for an account?
- No. Meeting attendees can attend your meeting as guests and do not need to sign up for their own account.
- Do meeting attendees need to download any software to attend my meeting?
- No. Meeting attendees do not need to download any software to attend your meeting. All that's required is the latest version of the Adobe Flash Player runtime, which is already on most browsers worldwide. However, if attendees would like to share their screen, they will be prompted to install a small ConnectNow plug-in.
- Can ConnectNow meetings be accessed across firewalls?
- ConnectNow communicates through standard HTTP and Secure Socket Layer (SSL) ports, so users do not have to reconfigure their firewalls to participate in online meetings.
- How is ConnectNow different from Acrobat Connect Pro?
- With the ability to accommodate up to 20 participants for online meetings, ConnectNow as part of an Acrobat.com Premium subscription is a great choice for individuals and small groups. Acrobat Connect Pro enables interactive web conferencing for large organizations, as well as web seminars, sales presentations, and online training for up to 1,500 participants.
- Does ConnectNow include free audio conferencing?
- Yes. Every account includes free audio conferencing. No reservations are required — just click the phone icon and select Adobe Conference Number. You will see a text box with the call-in numbers as well as the meeting ID number. There is no charge for the service; however, long distance phone charges may apply.
- Does ConnectNow include remote control?
- Yes. With ConnectNow, a meeting participant can take control of other meeting participants' desktops with their permission. This is useful for collaborative work sessions, one-on-one instruction, and product support. You can access remote control in two ways: (1) while you are sharing, select someone else on the attendee list and select Give This User Control Of My Computer," or (2) if you'd like to request control of someone's screen, click his or her name while the participant is sharing and select Request Control Of This User's Computer.
Next steps
- Open your own Acrobat.com account. It's free, so sign up now.
- Choose a subscription that is right for you. Learn more
