Adobe Systems Incorporated (our U.S. company) complies with the U.S.–E.U. Safe Harbor Framework and the U.S.–Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Adobe Systems Incorporated has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the certification for Adobe Systems Incorporated, visit http://www.export.gov/safeharbor. Please also see information for non-U.S. users for additional information.
In addition, as part of the provision of Adobe websites, applications, services, and support, Adobe Systems Incorporated may transfer your personal data to the following locations outside the European Union:
• Adobe Systems Canada Inc. in Canada (to assist with customer care and support)
• Adobe Systems India Private Limited in India (to assist with operating Adobe’s websites, applications, services, and support)
• TPUSA Group Companies in the Philippines and India (to assist with customer care and support)
• Teleperformance S.A. in Argentina (to assist with customer care and support)
• 24seven in India (to assist with customer care and support)
Adobe Systems Incorporated works with several companies to help us deliver our services to you on our behalf. These companies provide services such as offering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies will have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes. Adobe Systems Incorporated requires that its agents and service providers that have access to personal information received by Adobe Systems Incorporated from the EU or Switzerland subscribe to the Safe Harbor Privacy Principles, be subject to the EU Privacy Directive or another adequacy finding, or enter into a written agreement that requires them to provide at least the same level of privacy protection as is required by the relevant Safe Harbor Principles.
Adobe Systems Incorporated uses reasonable physical, electronic, and administrative safeguards to protect your personal information from loss; misuse; or unauthorized access, disclosure, alteration, or destruction.
Adobe Systems Incorporated takes reasonable steps to ensure that your personal information we process is accurate, complete, and current by using the most recent information provided to us.
Adobe Systems Incorporated provides hosted services to companies (learn more). As part of providing these hosted services, Adobe Systems Incorporated may receive and process your personal information if you are a customer of one of these companies. When Adobe Systems Incorporated provides these services, we are referred to as a data processor. As a data processor, Adobe Systems Incorporated acts on the instructions of these companies and uses reasonable physical, electronic, and administrative safeguards to protect this personal information from loss; misuse; or unauthorized access, disclosure, alteration, or destruction. Companies that use an Adobe hosted service are responsible for complying with all other obligations in relation to the personal information they may collect from you.
As part of our participation in the Safe Harbor program, Adobe Systems Incorporated has agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor privacy frameworks. If you have any complaints regarding our compliance with the Safe Harbor program, you should first contact us. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept. (click for mailing address). If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of the company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, visit the TRUSTe feedback page or request this information from TRUSTe by fax or mail as indicated above.