Yes, you can upgrade from the CS5 or CS5.5 version of Design Premium or Web Premium to CS6 Design & Web Premium.
The software license agreement accompanying your product may entitle you to install and activate the software on two systems with certain restrictions. The product license agreement for Creative Suite 6 does not allow you to install the components of a single suite edition across multiple computers. See the software license agreement for more information.
Yes, Creative Suite 6 applications support Mac 10.9. Learn more ›
Yes. Adobe Creative Suite 6 applications are compatible with Windows 8.1. Learn more ›
With the CS6 update, Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Encore, and SpeedGrade are native 64 bit. On Windows, Adobe Premiere Pro, After Effects, SpeedGrade, and Encore run only on 64-bit operating systems; Photoshop and Illustrator run on either 64-bit or 32-bit operating systems.
By optimizing code for 64-bit operating systems, Adobe is able to deliver the performance gains video professionals require. Creative Suite customers benefit from working on the latest hardware and operating systems, and the majority of video professionals have already transitioned to 64-bit capable systems, such as Mac OS X Snow Leopard and Lion, or 64-bit versions of Microsoft® Windows 7 or 8. Because 64-bit operating systems offer superior performance, CS6 and future releases of Adobe Premiere Pro, After Effects, Encore, and SpeedGrade will not support 32-bit operating systems. For an up-to-date list of 64-bit third-party plug-ins for After Effects, visit the After Effects plug-ins page.
On Windows, the CS6 versions of Adobe Premiere Pro, After Effects, SpeedGrade, and Encore require a 64-bit edition of Microsoft® Windows 7 or 8. If you are using one of the following operating systems, you will not be able to install or run those applications:
If you are using one of the listed incompatible operating systems, Adobe recommends that you upgrade to a 64-bit edition of Windows 7 or 8.
On 64-bit operating systems you have access to essentially unlimited RAM, because they offer a wider address system and data path. On 32-bit systems, each application is limited to 4GB of RAM (in practice this number is actually smaller). More RAM means applications can manipulate larger chunks of data, cache more information, and handle a wide range of tasks more efficiently.
Mac OS X Snow Leopard and OS X Lion are already 64-bit capable. You can leverage more than 4GB of RAM with 64 bit. All you need to do is add more RAM to start seeing the benefits of native 64-bit OS support.
When you install Windows 7 or 8, choose the 64-bit version.
Windows versions of Adobe Premiere Pro and After Effects CS5 and later, whether standalone or as components of Creative Suite Production Premium or Master Collection, require a 64-bit edition of Windows.
To run the CS6 version of After Effects or Adobe Premiere Pro, you should upgrade to a 64-bit edition of Windows 7 or 8. Adobe has a number of upgrade paths available to current Creative Suite customers. Refer to the buying guide pages for your products to get full details on your upgrade options.
Adobe plans to continue offering support according to the existing complimentary and paid support programs. For details on these programs, visit the support page.
With native 64-bit applications, more RAM means better performance when working with multiple applications on high-resolution projects. For that reason, we recommend you use at least 8GB of RAM, and 16GB, 32GB, or even more for high-performance configurations.
Adobe and Apple have worked closely together to test Adobe® Creative Suite® 5, 5.5 and CS6 editions and individual products for reliability, performance and user experience when installed on Intel® based systems running Mac OS X Mountain Lion (v10.8). Adobe Flash Professional CS5, 5.5 and CS6 are not compatible with Mac OS x Mountain Lion (v10.8). Earlier versions of Adobe Photoshop® (CS3 and CS4) software were also tested with Mountain Lion and there are currently no known issues.
As with any new release of an operating system, there may be unexpected issues that arise that were not discovered during testing. If you encounter any issues, please report them on our bug reporting form.
At this time, none of the CS5, 5.5 or CS6 applications require updates to be compatible with Mountain Lion. However, we do recommend that all users download the latest version of the Adobe Flash® Player runtime.
In our testing we have found no significant issues with running CS5, 5.5, CS6 or Acrobat products with Mac OS X 10.8 Mountain Lion, other than Adobe Flash Professional.
Apple created a new security feature called Gatekeeper™ which is intended to help make applications downloaded from the Internet safer. Learn more at http://www.apple.com/osx/what-is/security.html
Adobe has added the Gatekeeper signing requirements to our currently shipping applications. However, our legacy products created before Mountain Lion's Gatekeeper feature was available are not signed. If you download one of those legacy (unsigned) applications, the Gatekeeper security feature may pop-up a security dialog that warns users against downloading non-signed applications from the Internet. You can still install the un-signed applications by following these directions.
If updates for Mountain Lion compatibility with Creative Suite products are required in the future, the updates will be made available through the Adobe Updater, a utility that is installed with Adobe products to manage downloading and installing updates for you. As long as the automated notification feature in Adobe Updater is turned on, you will be alerted automatically when the updates become available. You can then follow the onscreen instructions to download and install the updates. Alternatively, you can open a CS5, CS5.5 or CS6 product that requires an update, choose Help > Updates to open the Adobe Updater, check all of the updates you want, and then click Download and Install Updates. Lastly, you can also visit the downloads page on Adobe.com to monitor when updates are posted, and then download and install the updates for each relevant product.
Starting with Mac OS X Lion (v10.7), Apple no longer includes support for Rosetta, which is required to run PPC code on Macs with Intel® processors. Creative Suite 2 software was created to run on PowerPC hardware on Macs and will not be able to run on Lion and Mountain Lion. Additionally, older plug-ins as well as drivers for printers, scanners, and other hardware peripherals that require PPC support will no longer work with even the most current Creative Suite products without Rosetta.
Customers are encouraged to check plug-in compatibility by contacting the plug-in vendor before upgrading to Lion. For third-party products, contact the manufacturer for guidance.
Adobe offers support to Creative Suite customers running Mac OS X Mountain Lion in accordance with our standard customer support policies. Visit the support page for additional information about our complimentary and paid support programs.
Adobe recommends following your company’s internal guidelines to manage updates. You may want to contact the IT person who manages your Adobe licenses for information about your corporate policies on updating software. For volume licensing customers, information is available for IT managers on how to do a silent install of CS5, 5.5 and CS6 updates Individual users should use the Adobe Updater within their products (choose Help > Updates) to download and install individual system updates.
As a Creative Suite application subscriber or member of Creative Cloud, you are eligible to receive updates and upgrades as long as your membership remains active. Adobe will notify you via email as they become available with instructions on how to access them.
Yes. If a full version of a CS5, CS5.5 or CS6 product is compatible with Mountain Lion, then the trial version of that product is compatible as well. The known issues described in this document also apply to the trial versions.
At this time, none of the CS5.5 or CS6 applications require updates to be compatible with Windows 8. As long as you have the latest product updates installed there are no additional updates required for Windows 8 compatibility. You can verify that you have the latest updates installed by choosing Help > Check for Updates in the product menu.
In our testing, we have found no significant issues with running CS5.5, CS6, or Acrobat products with Windows 8.
Flash Player will come built into Internet Explorer 10 on all versions of Windows 8, and updates will be distributed via Windows Update. Support is available in accordance with our standard support terms for Flash Player.
If updates for Windows 8 compatibility with Creative Suite products are required in the future, the updates will be made available through the Adobe Updater, a utility that is installed with Adobe products to manage downloading and installing updates for you. As long as the automated notification feature in Adobe Updater is turned on, you will be alerted automatically when the updates become available. You can then follow the onscreen instructions to download and install the updates. Alternatively, you can open a CS5.5 or CS6 product that requires an update, choose Help > Updates to open the Adobe Updater, check all of the updates you want, and then click Download and Install Updates. Lastly, you can also visit the downloads page on Adobe.com to monitor when updates are posted, and then download and install the updates for each relevant product.
Customers are encouraged to check plug-in compatibility by contacting the plug-in vendor before upgrading to Windows 8. For third-party products, contact the manufacturer for guidance.
Adobe offers support to Creative Suite customers running Windows 8 in accordance with our standard customer support policies. Visit the support page for additional information about our complimentary and paid support programs.
Adobe recommends following your company’s internal guidelines to manage updates. You may want to contact the IT person who manages your Adobe licenses for information about your corporate policies on updating software. For volume licensing customers, information is available for IT managers on how to do a silent install. Individual users should use the Adobe Updater within their products (choose Help > Updates) to download and install individual system updates.
As a Creative Suite application subscriber or member of Adobe Creative Cloud™, you are eligible to receive updates and upgrades as long as your membership remains active. Adobe will notify you via email as they become available with instructions on how to access them.
Yes. If a full version of a CS5.5 or CS6 product is compatible with Windows 8, then the trial version of that product is compatible as well. Any known issues described in this document also apply to the trial versions.
No. CS6 products are no longer selling from resellers.
As Adobe continues to focus on delivering world-class innovation through Creative Cloud and digital fulfillment, and simplifying our business offerings, we are phasing out licensing and shrinkwrapped, boxed versions of Creative Suite.
CS6 products are no longer selling from resellers.
No, Adobe does not offer a discount if you want to move from an individual Creative Suite product to a suite edition.
CS6 products are no longer selling from resellers.
There are several options to determine which edition of Creative Suite is installed on your computer:
If you’ve registered your software, your product registration details will show your suite edition and serial number. Check your registration details by logging in to your account on Adobe.com and clicking “My products and services.”
For CS4 and CS3, you can determine the suite edition by doing the following:
No. Adobe does not offer upgrade pricing for customers wishing to move from a suite edition to an individual component.
Yes. Qualifying full- or part-time students, faculty, and staff of accredited educational institutions can purchase Adobe products at a reduced price.
Effective June 1, we are making Creative Cloud the exclusive source for all creative licensing. This means that CS6 will no longer be available under our Cumulative and Transactional licensing programs (CLP and TLP). All other Adobe products available under volume licensing, such as Adobe Acrobat and Adobe Presenter, will be unaffected by this change.
The Creative Suite 6 editions address the needs of various creative roles within a multidiscipline team. As you learn about the CS6 products and review your purchasing options, consider the requirements of each of the roles and individuals on your team. To learn more about CS6 for teams, refer to the "For companies" section of each suite edition's product pages (accessible under Resources). You can also have a licensing specialist contact you.
We are working on expanding Creative Cloud to additional countries worldwide. Please stay tuned for details on this rollout.
No. You cannot upgrade from a Creative Suite edition to an individual component.
Adobe allows upgrades to CS6 individual products and suite editions from one version back (which in this case is CS5 and CS5.5, due to the interim CS5.5 release). For example, if you have a validly licensed copy of Photoshop CS5, you can upgrade to Photoshop CS6 at the upgrade price. Owners of individual products are not eligible to upgrade to suite editions.
Yes, provided you meet the upgrade eligibility requirements. For customers who want to move from shrinkwrapped software to a volume license, we also offer a credit against past qualifying purchases. For details and requirements, visit the Adobe Volume Licensing page.
We no longer offer trials of the CS6 versions of the applications. Trials of the latest, most recent versions are available through Creative Cloud. Learn more ›
Yes. If you have opted to receive email communications from Adobe, you may receive a series of communications with helpful resources and tips to get the most from your trial. There are also additional free resources available:
Adobe Technical Support will help you install or troubleshoot an installation issue with a trial version of Adobe creative products. Additional phone and web support is available only for registered users of purchased software. For additional help, we recommend the following free options: Search Adobe Community Help to find the focused answers you need — fast. Searchable content includes the in-depth product-specific Help that Adobe has always delivered, plus additional Adobe and third-party content chosen by experts at Adobe and in the design and production communities. Use the search bar within most Creative Suite 6 component software, or simply choose Help > Product name. Search the online Adobe Knowledgebase in the support area.
Whether you're in a studio of one or hundreds, Adobe CS Live online services significantly enhance your workflows, allowing you to focus on creating your most impactful work. The services integrate with Adobe Creative Suite® 5 and CS5.5 software to simplify the creative review process, help speed up website compatibility testing, and more. CS5 and CS5.5 have features to enhance the experience of using the services.
There are currently five CS Live online services included:
Adobe BrowserLab: An easier, faster solution for cross-browser testing. Preview dynamic web pages and local content with multiple viewing, diagnostic, and comparison tools.
Adobe CS Review: A simple way to make creative reviews faster. Create, share, and get feedback on a creative project from within your CS5 or CS5.5 application or from your browser.
Acrobat.com: A better way to work together, online. Streamline your work with extended teams by using online services to store and share documents, conduct online meetings, and author documents collaboratively.
Adobe Story: The blueprint for your next big story. Craft your narrative in a collaborative writing environment that offers the flexibility to work both online and offline. Turn video projects into efficient productions as you integrate your Story project into CS5.5 Production Premium.
SiteCatalyst® NetAverages™: Information on the latest Internet trends to help streamline and optimize your web projects.
Yes. Adobe plans to enhance the CS Live services offering over time. If any enhancements are introduced during the complimentary period, these will also be offered at no charge through April 12, 2012.
See CS Live system requirements for detailed information.
See CS Live system requirements for a table that shows which services are available by language. Adobe is currently evaluating options to expand the services to more languages.
No. You must have a high-speed Internet connection to use the services. See CS Live system requirements for more details.
Adobe does not guarantee uptime for any of the services at this time, but uses reasonable efforts to keep them available. We are actively working on a service level agreement (SLA) and expect to make that available soon.
If you proactively ask Adobe to close your account, you will no longer have access to your data or files once the account is closed. If you wish to sign up for another account in the future, you may use the same Adobe ID or a new one to create an account; however, your original data will not be reinstated to your new account.
You will receive an expiration notice approximately 30 days prior to your subscription end date. You will have 30 days from that day to log in to your account and download your data.
A subscription cannot be renewed on a complimentary basis. For-purchase subscriptions are not available at this time; however, Adobe may offer them at the end of the complimentary period.
If you have questions about how a service works or using CS5 or CS5.5 with any of the services, Adobe provides Getting Started Support as part of the complimentary subscription. Getting Started Support for the services provides access to unlimited incidents related to account maintenance or unexpected behavior of documented features. Expanded options are also available through a paid technical support plan. CS Live services Help also provides a rich self-service knowledgebase to troubleshoot issues.
There are several free resources available to help you get started with the services:
Visit the Developer Connection for additional training information.
Access to the services is available on a complimentary basis through April 12, 2012. There are three ways to get access:
You will have until April 12, 2012, to use the services on a complimentary basis.
Access to CS Live online services is complimentary until April 12, 2012. At the end of this complimentary period, Adobe may offer for-purchase subscriptions. Final pricing of for-purchase subscriptions is to be determined, but is currently estimated at US$19.99–$29.99 per month or US$199–$299 per year.
An Adobe ID is typically your current email address. A verified Adobe ID, plus your password, gives you access to the services. You can create an Adobe ID by registering your Creative Suite software or by signing up for CS Live services.
To use the services, your Adobe ID must be a valid email address. If your ID does not contain a verified email address, you will need to update it. Follow these instructions to update your Adobe ID or password:
After you change your Adobe ID to match your email address, you can set up access to the CS Live services.
You can sign in to the services with your Adobe ID and password.
To sign in from within your Creative Suite software, click the "Sign in" link within the CS Live services menu, located in the upper right corner of the toolbar in your application. After you sign in, you can access the services from within your software.
To sign in from within your web browser, navigate to the service you would like to use and click the "Sign in" link in the upper right corner. Select a service to sign in:
You can use the online services directly from within Creative Suite 5 or 5.5 applications — enhancing the efficiency and convenience of the services and providing you with the additional workflow benefits. If you're new to Creative Suite and the CS Live services, you can get started by accessing the CS Live services menu, located in the upper right corner of the toolbar in your application. From this menu you can set up access, log in to a service, begin service-related workflows, and more.
The services integrate with relevant workflows for many, but not all, Creative Suite products. CS Live services do not integrate with Adobe Fireworks®, Flash® Catalyst®, InCopy®, Contribute®, Adobe Audition®, Flash Builder™, or InDesign® Server software.
Yes. The services can be accessed directly from your browser; however, Creative Suite 5 and 5.5 have features to enhance the experience of using the services. Access to the services is available on a complimentary basis through April 12, 2012.
No. CS5 and CS5.5 have special features designed to enhance the experience of using the services. Earlier versions of Creative Suite do not have these special features. For users of earlier versions of Creative Suite, CS Live services are available online through a web browser with no in-application integration. Starting with CS5, services updates will provide backward compatibility with two earlier versions of Creative Suite software as long as the earlier version is CS5 or later.
Yes. Even if a service is not available in the same language as your desktop product, you can still use it. Service-related menus in the product will be available in your preferred language. However, when accessing a service on the web, the service will default to English. You will have the opportunity to select from other available languages.
Yes. All users of a licensed Creative Suite 5 or 5.5 desktop product can access the CS services from that product, whether that product is licensed on a retail or volume basis.
Volume-licensed CS5 and CS5.5 desktop products offer users a way to sign up from the desktop product for a complimentary CS Live services subscription through April 12, 2012. If a user signs up for a complimentary subscription either online directly from a service or from within a volume-licensed product, that subscription belongs to the user who signed up and not to the volume licensor who purchased the product.
Federated ID support, including LDAP/directory services, is not supported at this time.
Adobe uses industry-leading security engineering processes in building its products. With CS Live services, security is considered at every level, from applications to networks to physical facilities. In addition to the latest technologies, world-class security requires ongoing adherence to best-practice policies.
CS Live services use some of the latest technology available for Internet security. When you access a service, Secure Socket Layer (SSL) technology is used for both server authentication and data encryption, helping to ensure that your data and documents are available only to you and the users you authorize. The service issues a session cookie only to record authentication information for the duration of a specific session. The session cookie does not include the username (Adobe ID) or password of the user.
CS Live services leverage firewall protection, intrusion detection systems, SSL encryption, and proprietary protocols to protect your important information. The services are hosted in a protected server environment that uses a firewall and other advanced technology to help prevent interference or access from outside intruders.
PHYSICAL FACILITIES SECURITY
Services hosting facilities are protected by multiple layers of physical security, and only authorized personnel may access the facilities and servers. In addition, all facility access is logged, and logs are regularly reviewed and protected from outside access. All data center equipment has physical protections in place against data theft and environmental hazards in order to prevent assets from being lost, damaged, or compromised and to prevent interruption in business activities.
We are currently in the process of assessing CS Live services security practices using ISO 27001/27002:2005 criteria. We will make the necessary documents available when the assessment is complete.
No. The services will be hosted on Adobe servers only. At this point we do not have plans to provide an on-site solution. Visit the support center for additional services support.