How to rebrand your business the right way
Businesses may decide to rebrand, especially when markets change, customers evolve, and your brand gets out of sync. A good rebrand can refresh your brand perception, unlock new customers, and rally your team. This guide explains the rebranding process and walks you through the process, from deciding if you need one to launching it, plus best practices, a rebranding checklist, and FAQs.
Key takeaways
- Rebrand only to solve a real business problem (new audience, outdated image, confusing name), not just boredom with your logo.
- Start with research and messaging before design; visuals should express a clear promise.
- Keep what still works (equity) and change what blocks growth; avoid total reinvention unless necessary.
- Plan the rollout like a campaign: train staff, update touchpoints, and communicate “why now.”
Summary/Overview
What is a rebrand?
A rebrand is a strategic update to how your business looks, sounds, and sometimes what it’s called. It can be light (new colors, fonts, and voice), moderate (logo refresh, new tagline, website), or full (new name, positioning, and identity system). The goal is to align your rebranding meaning with who you serve now and where you’re going next.
Why do small businesses rebrand?
Common reasons why small businesses rebrand are:
- You’ve outgrown the original niche. Your offer or audience has shifted.
- Confusion or negative baggage. The name, logo, or reviews create friction.
- Mergers or new leadership. You need one clear story.
- Fragmented visuals. The brand visuals are inconsistent across various materials.
- Expansion. New markets, products, or regulations require a cohesive identity.
A well-timed rebrand can increase credibility, raise prices confidently, and improve marketing efficiency. Here are a few examples:
- Domino’s (2010): After its “Pizza Turnaround” rebrand/new recipe launch, U.S. same-store sales jumped 14.3% in Q1 2010, a record quarterly increase for the chain.
- Burberry (2006–2014): Under Angela Ahrendts and Christopher Bailey, revenues tripled to more than £2 billion and operating profits more than doubled, reflecting the brand’s strategic repositioning and identity overhaul.
- McDonald’s (2004): Following the early-2000s brand refresh and the global “I’m Lovin’ It” platform, global comparable sales rose 6.9% for 2004, with double-digit growth in sales and operating income.
- Stat (2010): After its rebrand and “The Man Your Man Could Smell Like” launch, Old Spice Red Zone Body Wash doubled sales by July 2010 vs. the prior year.
What are the components of a rebrand?
Rebranding is more than a logo swap. Treat rebranding marketing strategy as a system, and consider many of its different parts:
- Positioning and promise: Who you serve, what you solve, why you’re different.
- Messaging and voice: Tagline, elevator pitch, tone guidelines.
- Visual identity: Logo/mark, color palette, typography, imagery style, iconography.
- Applications: Website, packaging, signage, social profiles, ads, sales decks, uniforms, invoices.
- Governance: Brand guidelines, templates, asset library, approval workflow.
- Change plan: Timing, budget, training, and communications (internal/external).
Tip: Nearly three-quarters of high-performing marketers (72%) can analyze marketing performance in real time, vs. 61% of underperformers.
How do you rebrand? Here are 7 essential steps
Step 1: Define the opportunity statement
Write a simple brief that answers:
- What problem will the rebrand solve?
- What must change (and what must not)?
- Who is the primary audience now?
- How will success be measured (e.g., higher close rate, better NPS, more qualified leads)?
Tip: Teams that document their marketing strategy are 414% more likely to report success than those that don’t. If you can’t tie the rebrand to a measurable outcome, pause and clarify.
Step 2: Research the landscape
Talk to customers, prospects, and team members. Review competitors and adjacent brands to refine your rebranding strategy.
Look for:
- Words people use to describe you (keep the positives).
- Pain points or misperceptions (design to fix them).
- Gaps in the market’s visual and verbal space (own a lane).
Synthesize findings into a short insights doc and a draft positioning statement.
Step 3: Set your brand strategy
Lock positioning, promise, and voice first. Create core copy:
- Tagline (a short promise).
- One-paragraph story (who you help and how).
- Key messages (3–5 proof points).
Design should now express this strategy, not the other way around.
Step 4: Design the identity system
Start with logo, color, and type, then extend to imagery and layout rules for your brand kit.
- Logo: Aim for simple, legible, flexible (works tiny and large).
- Color: Choose a primary and a small supporting set; ensure accessible contrast.
- Type: One primary and one secondary font is plenty; set sizes and weights.
- Imagery: Define photo style (lighting, subjects) or illustration approach.
Build practical templates (presentations, proposals, social posts, ads, email signatures) so the brand is usable on day one.
Step 5: Protect what works
Audit existing touchpoints and identify keepers. Do you have:
- A recognizable color? Keep and modernize.
- A beloved product logo or banner? Sub-brand it under the new system.
- Positive reviews and case studies? Carry them forward prominently.
This prevents “new for new’s sake” and reassures loyal customers that they can still trust you.
Step 6: Plan the rollout like a campaign
Create a realistic schedule and budget. Decide on how you’ll roll it out — a big-bang (everything switches at once) or phased rollout (website and top channels first, long-tail items over weeks).
You’ll want to have the following aspects of your rebrand handled and ready:
- Asset library: Logos, fonts, templates, and brand guide PDF.
- Internal launch: Train staff, update email signatures, scripts, and support macros.
- External launch: Homepage hero, announcement email/post, updated bios, and PR note if warranted.
- Redirects & SEO: Map old URLs to new; preserve rankings and analytics tracking.
Assign owners for web, social, signage, packaging, HR, finance, and sales materials.
Step 7: Measure and maintain
Track impact for 60–120 days. The following are a few metrics to watch:
- Traffic, conversions, lead quality, and sales cycle length.
- Support tickets related to confusion (“Is this the same company?”).
- Brand sentiment: survey customers and gather qualitative feedback.
- Tighten templates and guidelines based on real use. Schedule a quarterly brand health check.
Rebrand best practices
- Solve the problem you wrote. Every choice should support the business case.
- Clarity over clever. Simple names, legible logos, plain- language copy.
- Design for reality. Test the mark at favicon size, on receipts, and on a phone in sunlight.
- Limit the palette. Fewer colors and fonts = more consistency.
- Document everything. A one-page brand quick-start helps non-designers stay on brand.
- Communicate the “why.” Tell customers what changed, what didn’t, and what it means for them.
Quick rebrand checklist
✅ Write a one-page brief with goals, audience, and success metrics.
✅ Interview customers and teammates; audit competitors and your assets.
✅ Finalize positioning, promise, and voice; draft tagline and core messages.
✅ Design logo, color, type, imagery; build practical templates.
✅ Assemble a brand kit (guide + assets) and train your team.
✅ Plan redirects, social handle updates, and legal steps (DBA/trademark).
✅ Launch with clear messaging; update all top touchpoints first.
✅ Track results and refine templates/guidelines.
A rebrand is not a new coat of paint. It’s a clearer story about who you serve and why you matter. Start with research and messaging, design a usable system, and launch with intention. When you protect what already works and communicate change simply, your new brand won’t just look better, it will perform better. Bring your rebrand to life with Adobe Express — start creating today.