What are the main types of competitive intelligence?
There are two main types of competitive intelligence: strategic and tactical. The type you choose will depend on your business goals and the timeframe you’re addressing. Let’s take a closer look.
Strategic competitive intelligence.
Strategic competitive intelligence focuses on gathering, analysing and applying information to inform long-term business objectives. It analyses industry dynamics and competitors to inform high-level business decisions – from market entry and product development to future investments.
Think of it as a broader brush, with a more comprehensive analysis of your industry and competition. For example, identifying customer feedback to refine your product development and marketing strategy. Strategic competitive intelligence also allows businesses to anticipate potential threats and opportunities proactively. In essence, it helps to ensure a sustained competitive advantage.
Tactical competitive intelligence.
Tactical competitive intelligence collects and analyses short-term information to gain an immediate advantage. It’s a more reactive approach that focuses on specific day-to-day business activities. For example, monitoring competitors’ pricing, promotions and product launches can inform sales strategies.
It’s the opposite of strategic competitive intelligence – aiming for quick wins and solutions rather than long-term business goals. By providing real-time insights, the tactical approach helps to boost current business operations, leading to more granular results. Ultimately, it’s about what can be done today, rather than in a few months.