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Name
|
Service Provided
|
Location |
|
Adobe Inc. |
Hosting and Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United States |
|
Adobe Systems Canada, Inc. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Canada |
|
Adobe Systems India Pvt. Ltd. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
India |
|
Adobe Systems Belgium BV |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Belgium |
|
Adobe Systems s.r.o. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Czech Republic |
|
Adobe Systems Danmark ApS |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Denmark |
|
Adobe Systems France SAS |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
France |
|
Adobe Systems Engineering GmbH |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Germany |
|
Adobe Systems GmbH |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Germany |
|
Adobe Systems Italia Srl. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Italy |
|
Adobe Systems Benelux BV |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Netherlands |
|
Adobe Systems Norge AS |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Norway |
|
Adobe Systems Romania SRL |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Romania |
|
Adobe Systems Iberica, S.L. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Spain |
|
Adobe Systems Nordic AB |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Sweden |
|
Adobe Research Schweiz AG |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Switzerland |
|
Adobe Systems Schweiz GmbH |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Switzerland |
|
Adobe Systems Europe Limited |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United Kingdom |
|
Adobe Development ARM, LLC |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Armenia |
|
Adobe Systems Pty Ltd. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Australia |
|
Adobe KK |
Support Services for Magento and Marketo |
Japan |
|
Marketo Inc. |
Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United States |
|
Marketo EMEA Ltd. |
Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United Kingdom |
|
X Commerce Inc. |
Support Services for Magento |
United States |
|
Magento Commerce International Limited |
Support Services for Magento |
Ireland |
|
Workfront Inc. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United States |
|
Workfront Ltd. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United Kingdom |
Name of Entity
|
Service Provided
|
Adobe Product/Service
|
Data Processing Location |
Duration of the Processing |
Technical and Organisational Measures |
|
Akamai |
Content Delivery Network (CDN) |
Adobe Dynamic Media Classic and AEM Dynamic Media |
Worldwide |
Duration of Contract |
|
|
Amazon Web Services |
Hosting services |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Worldwide |
Duration of Contract |
|
|
Anaplan (Mintigo) |
Supports Predictive Audiences feature |
Adobe Marketo Engage |
EU, US |
Duration of Contract |
|
|
Box, Inc. |
FTP service for data migration and bulk import |
Captivate Prime |
EU, US |
Duration of Contract |
|
|
Brightcove, Inc. |
Video hosting services |
Adobe Creative Cloud |
EU, US |
Duration of Contract |
|
|
Encoding.com (Fast Encoding) |
Provides storage for customer video assets and processing using encoding.com APIs |
Adobe Dynamic Media Classic and AEM Dynamic Media |
US |
Duration of Contract |
|
|
Exavault |
FTP service for data migration and bulk import |
Captivate Prime |
US |
Duration of Contract |
|
|
Fastly, Inc. |
Content Delivery Network (CDN) |
Adobe Experience Manager as a Cloud Service, Advertising Cloud |
Worldwide |
Duration of Contract |
|
|
Gainsight, Inc. |
Analytics service |
Adobe Experience Manager as a Cloud Service and Cloud Manager |
EU, US, India, Israel |
Duration of Contract |
|
|
Google Cloud Platform |
Cloud hosting services |
Adobe Marketo Engage |
Worldwide |
Duration of Contract |
|
|
LexisNexis |
ID verification and authentication services |
Adobe Sign |
US |
Duration of Contract |
|
|
MapBox |
Geocoding services |
Adobe Analytics |
US |
Duration of Contract |
|
|
Microsoft Azure |
Cloud computing and hosting services |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Worldwide |
Duration of Contract |
|
|
Mitek Systems |
ID Authentication in e-signature workflows |
Adobe Sign |
EU |
Duration of Contract |
|
|
Okta |
Multi-factor authentication |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
EU, US |
Duration of Contract |
|
|
Pendo.io |
Analytics |
Advertising Cloud |
US |
Duration of Contract |
|
|
Periscope Data (Sisence Inc.) |
Data visualisation services |
Adobe Marketo Engage |
US |
Duration of Contract |
|
|
Platform.sh |
Web hosting services and infrastructure support |
Adobe Commerce Pro (Magento) |
Worldwide |
Duration of Contract |
|
|
Plivo Inc. |
Communication services (SMS API) |
Adobe Analytics |
US |
Duration of Contract |
|
|
Qubole |
Data hosting and reporting |
Advertising Cloud |
EU, US, India |
Duration of Contract |
|
|
Rackspace |
Hosting services |
Adobe Marketo Engage |
US, UK |
Duration of Contract |
|
|
SendGrid |
Email distribution platform services |
Adobe Marketo Engage and Adobe Commerce Pro (Magento) |
US |
Duration of Contract |
|
|
Snowflake Computing Inc. |
Database Storage Services, Virtual Warehouse Service |
Campaign Managed Cloud Services Marketo Engage Audience Manager Advertising Cloud |
EU, US |
Duration of Contract |
|
|
Speechmatics |
Speech recognition and transcription |
Adobe Premiere Pro |
EU, US |
Duration of Contract |
|
|
Splunk |
Logging service |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
US |
Duration of Contract |
|
|
Stream.io (Getstream) |
Chat service |
Behance |
US |
Duration of Contract |
|
|
Telesign Corp. |
Multi-factor authentication and invitations |
Sign and Behance |
EU, UK, US, Serbia |
Duration of Contract |
Name of Entity
|
Service Provided
|
Data Processing Location
|
Duration of the Processing |
Technical and Organisational Measures |
|
LivePerson |
Customer Care support services |
US |
Duration of Contract |
|
|
TP USA (Teleperformance) |
Customer Care support services |
EU, US, India |
Duration of Contract |
|
|
Zendesk, Inc. |
Customer Care support services |
EU, US |
Duration of Contract |
Adobe Cloud Service
|
Location of Processing |
|
Adobe Analytics, Adobe Target and Adobe AdCloud |
United Kingdom |
|
Adobe Experience Platform |
European Union |
|
Customer Journey Analytics |
European Union |
|
Adobe Experience Manager - Cloud Services |
European Union |
|
Adobe Experience Manager Managed Services, Adobe Campaign Managed Services and Adobe Cloud Messaging Services |
European Union |
|
IP Obfuscation (Replace Visitors Last IP Octet with 0 setting enabled) |
European Union |
|
Audience Manager |
United States |
|
Audiences and Profiles |
United States |
|
Adobe Campaign |
European Union |
|
Adobe Connect |
European Union |
|
Adobe Creative Cloud, Adobe Document Cloud, Adobe Sign |
European Union1 |
1 User authentication process occurs in the United States
Adobe may process the categories of Personal Dataset out in the table below, as determined at the sole discretion of Customer:
Personal Details and contact information
|
Name |
|
Address |
|
|
Email address |
|
|
Title |
|
|
Position |
|
|
Contact information |
|
|
Social profile information |
|
|
IP address |
|
|
Unique user IDs (such as cookie IDs) |
|
|
Marketing profiles |
|
Documents, images and content
|
Documents uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data |
|
Images uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data |
|
|
Content uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data |