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Adobe Affiliates
Name
|
Service Provided
|
Location |
|---|
|
Adobe Inc. |
Hosting and Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United States |
|
Adobe Systems Canada, Inc. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Canada |
|
Adobe Systems India Pvt. Ltd. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
India |
|
Adobe Systems Belgium BV |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Belgium |
|
Adobe Systems s.r.o. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Czech Republic |
|
Adobe Systems Danmark ApS |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Denmark |
|
Adobe Systems France SAS |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
France |
|
Adobe Systems Engineering GmbH |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Germany |
|
Adobe Systems GmbH |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Germany |
|
Adobe Systems Italia Srl. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Italy |
|
Adobe Systems Benelux BV |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Netherlands |
|
Adobe Systems Norge AS |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Norway |
|
Adobe Systems Romania SRL |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Romania |
|
Adobe Systems Iberica, S.L. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Spain |
|
Adobe Systems Nordic AB |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Sweden |
|
Adobe Research Schweiz AG |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Switzerland |
|
Adobe Systems Schweiz GmbH |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Switzerland |
|
Adobe Systems Europe Limited |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Ireland |
|
Adobe Development ARM, LLC |
Support Services for Adobe Workfront |
Armenia |
|
Adobe Systems Pty Ltd. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Australia |
|
Adobe KK |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Japan |
|
Frame.io |
Support Services for Frame.io |
United States |
|
Marketo, Inc. |
Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United States |
|
Marketo EMEA Ltd. |
Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United Kingdom |
|
X.Commerce, Inc. dba Magento, Inc. |
Support Services for Adobe Commerce and Magento Commerce Pro Starter |
United States |
|
Workfront Inc. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United States |
|
Workfront Ltd. |
Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
United Kingdom |
Subprocessors who support delivery of Adobe products and services
Name of Entity |
Service Provided
|
Adobe Product/Service
|
Supplier Data Processing Location |
Duration of the Processing |
Technical and Organisational Measures |
|---|
|
Akamai |
Content Delivery Network (CDN) |
Adobe Dynamic Media Classic and AEM Dynamic Media |
Worldwide |
Duration of Contract |
|
|
Amazon Web Services |
Hosting services |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Worldwide |
Duration of Contract |
|
|
Anaplan (Mintigo) |
Supports Predictive Audiences feature |
Adobe Marketo Engage |
EU, US |
Duration of Contract |
|
|
Appauces |
User Onboarding guidance |
Frame |
US |
Duration of Contract |
|
|
Box |
FTP service for data migration and bulk import |
Captivate Prime |
EU, US |
Duration of Contract |
|
|
Brightcove |
Video hosting services |
Adobe Creative Cloud |
EU, US |
Duration of Contract |
|
|
Crowdstrike |
Endpoint threat detection |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
US |
Duration of Contract |
|
|
Encoding.com (Fast Encoding) |
Provides storage for customer video assets and processing using encoding.com APIs |
Adobe Dynamic Media Classic and AEM Dynamic Media |
US |
Duration of Contract |
|
|
Exavault |
FTP service for data migration and bulk import |
Captivate Prime |
US |
Duration of Contract |
|
|
Fastly |
Content Delivery Network (CDN) |
Adobe Experience Manager as a Cloud Service, Advertising Cloud, Adobe Commerce and Magento Commerce Pro Starter |
Worldwide |
Duration of Contract |
|
|
Gainsight |
Analytics service |
Adobe Experience Manager as a Cloud Service and Cloud Manager |
EU, US, India, Israel |
Duration of Contract |
|
|
Google Cloud Platform |
Cloud hosting services |
Adobe Marketo Engage |
Worldwide |
Duration of Contract |
|
|
Hoodoo Digital |
Platform connection services |
Adobe Workfront and Adobe AEM |
US |
Duration of Contract |
|
|
Intercom |
In-app messaging platform |
Adobe Commerce, Magento Commerce Pro Starter, Frame.io |
Worldwide |
Duration of Contract |
|
|
LexisNexis |
ID verification and authentication services |
Acrobat Sign |
US |
Duration of Contract |
|
|
Looker Data Sciences |
Data Visualisation Services |
Frame |
Worldwide |
Duration of Contract |
|
|
MapBox |
Geocoding services |
Adobe Analytics |
US |
Duration of Contract |
|
|
Microsoft Azure |
Cloud computing and hosting services |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Worldwide |
Duration of Contract |
|
|
Mitek Systems |
ID Authentication in e-signature workflows |
Acrobat Sign |
EU |
Duration of Contract |
|
|
Mitto |
Multi-factor authentication and invitations |
APO |
EU, US, Serbia |
Duration of Contract |
|
|
Okta |
Multi-factor authentication |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
EU, US |
Duration of Contract |
|
|
Pendo |
Analytics |
Advertising Cloud, Adobe Workfront |
US |
Duration of Contract |
|
|
Periscope Data (Sisence) |
Data visualisation services |
Adobe Marketo Engage |
US |
Duration of Contract |
|
|
Platform.sh |
Web hosting services and infrastructure support |
Adobe Commerce and Magento Commerce Pro Starter |
Worldwide |
Duration of Contract |
|
|
Plivo |
Communication services (SMS API) |
Adobe Analytics |
US |
Duration of Contract |
|
|
Qubole |
Data hosting and reporting |
Advertising Cloud |
EU, US, India |
Duration of Contract |
|
|
SendGrid |
Email distribution platform services |
Adobe Marketo Engage, Adobe Commerce and Magento Commerce Pro Starter |
US |
Duration of Contract |
|
|
Snowflake Computing Inc. |
Database Storage Services, Virtual Warehouse Service |
Campaign Managed Cloud Services Marketo Engage Audience Manager Advertising Cloud Adobe Workfront |
EU, US |
Duration of Contract |
|
|
Speechmatics |
Speech recognition and transcription |
Adobe Premiere Pro |
EU, US |
Duration of Contract |
|
|
Splunk |
Logging service |
Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
US |
Duration of Contract |
|
|
Stream (Getstream) |
Chat service |
Behance |
US |
Duration of Contract |
|
|
Telesign |
Multi-factor authentication and invitations |
Acrobat Sign and Behance |
EU, UK, US, Serbia |
Duration of Contract |
|
|
Twilio |
Multi-factor authentication |
Frame |
Worldwide |
Duration of Contract |
|
|
Verizon Digital Media Services |
Edgecast content delivery network for Bizible application |
Bizible |
Worldwide |
Duration of Contract |
Subprocessors who provide Customer Support Services
Name of Entity |
Service Provided
|
Supplier Data Processing Location
|
Duration of the Processing |
Technical and Organisational Measures |
|---|
|
GENESYS CLOUD SERVICES |
Customer Care support platform |
EU |
Duration of Contract |
|
|
LivePerson |
Customer Care support services |
US |
Duration of Contract |
|
|
Bomgar |
Screen Sharing (includes chat function) |
US |
Duration of Contract |
|
|
TP USA (Teleperformance) |
Customer Care support services |
EU, US, India |
Duration of Contract |
|
|
Zendesk |
Customer Care support services |
EU, US |
Duration of Contract |
|
|
SFDC |
Supporting Ticket Platform |
US |
Duration of Contract |
|
|
Microsoft Dynamics |
Supporting Ticket Platform |
US |
Duration of Contract |
|
|
Concentrix Corporation |
Customer Care support (Creative Cloud and General Document Cloud) |
US, India, EU |
Duration of Contract |
|
|
Merkle Inc. |
Customer Care support (Experience Cloud) |
India, US |
Duration of Contract |
Additional Affiliates and Subprocessors that support the Asia Pacific region
Affiliates
Name
|
Service Provided
|
Location |
|---|
|
Adobe Systems Pte Ltd |
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Singapore |
|
Adobe System Software (Beijing) Co., Ltd |
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
China |
|
|
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
China |
|
Adobe Systems Hong Kong Ltd. |
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
Hong Kong |
|
Adobe Systems Korea Ltd |
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
South Korea |
|
|
Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) |
New Zealand |
Subprocessors
Name of Entity |
Service Provided
|
Supplier Data Processing Location
|
Duration of the Processing |
Technical and Organisational Measures |
|---|
|
BellSystem 24 |
Customer Care support in Japanese (Creative Cloud and General Document Cloud) |
Japan |
Duration of Contract |
|
|
Concentrix Corporation Korea |
Customer Care support in Korean and Japanese (Creative Cloud and General Document Cloud)) |
Korea |
Duration of Contract |
|
|
SCSK Corporation |
Customer Care support in Japanese, Chinese and Korean (Experience Cloud except for Marketo and Adobe Commerce) |
Japan |
Duration of Contract |
|
|
TP China (Teleperformance) |
Customer Care support in Chinese (Creative Cloud and General Document Cloud) |
China |
Duration of Contract |
Processing Locations:
Follow this link to Adobe’s Trust Centre to learn more about how and where Adobe processes your data.
Adobe may process the categories of Personal Dataset out in the table below, as determined at the sole discretion of Customer:
Personal Details and contact information
|
Name |
|
Address |
|
|
Email address |
|
|
Title |
|
|
Position |
|
|
Contact information |
|
|
Social profile information |
|
|
IP address |
|
|
Unique user IDs (such as cookie IDs) |
|
|
Marketing profiles |
|
Documents, images and content
|
Documents uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data |
|
Images uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data |
|
|
Content uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data |