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Adobe Affiliates

 

Name
Service Provided
Location

Adobe Inc.

Hosting and Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United States

Adobe Systems Canada, Inc.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Canada

Adobe Systems India Pvt. Ltd.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

India

Adobe Systems Belgium BV

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Belgium

Adobe Systems s.r.o.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Czech Republic

Adobe Systems Danmark ApS

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Denmark

Adobe Systems France SAS

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

France

Adobe Systems Engineering GmbH

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Germany

Adobe Systems GmbH

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Germany

Adobe Systems Italia Srl.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Italy

Adobe Systems Benelux BV

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Netherlands

Adobe Systems Norge AS

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Norway

Adobe Systems Romania SRL

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Romania

Adobe Systems Iberica, S.L.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Spain

Adobe Systems Nordic AB

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Sweden

Adobe Research Schweiz AG

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Switzerland

Adobe Systems Schweiz GmbH

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Switzerland

Adobe Systems Europe Limited

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Ireland

Adobe Development ARM, LLC

Support Services for Adobe Workfront

Armenia

Adobe Systems Pty Ltd.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Australia

Adobe KK

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Japan

Frame.io

Support Services for Frame.io

United States

Marketo, Inc.

Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United States

Marketo EMEA Ltd.

Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United Kingdom

X.Commerce, Inc. dba Magento, Inc.

Support Services for Adobe Commerce and Magento Commerce Pro Starter

United States

Workfront Inc.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United States

Workfront Ltd.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United Kingdom

 

Subprocessors who support delivery of Adobe products and services

 

Name of Entity
Service Provided
Adobe Product/Service
Supplier Data Processing Location
Duration of the Processing
Technical and Organizational Measures

Akamai Technologies, Inc.

Content Delivery Network (CDN)

Adobe Dynamic Media Classic and Adobe Experience Manager Dynamic Media

Worldwide

Duration of Contract

Amazon Web Services, Inc.

Hosting services

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Worldwide

Duration of Contract

Appauces

User Onboarding guidance

Adobe Frame

US

Duration of Contract

Box, Inc.

FTP service for data migration and bulk import

Adobe Captivate Prime

EU, US

Duration of Contract

Brightcove

Video hosting services

Adobe Creative Cloud

EU, US

Duration of Contract

Cloudflare, Inc.

Content Delivery

Adobe Marketo Engage

Worldwide

Duration of Contract

Crowdstrike Holdings, Inc.

Endpoint threat detection

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

US

Duration of Contract

Datadog

Logging and Realtime User Monitoring (RUM)

Adobe Workfront

US

Duration of Contract

Encoding.com (Telestream Corporated)

Provides storage for customer video assets and processing using encoding.com APIs

Adobe Dynamic Media Classic and Adobe Experience Manager Dynamic Media

US

Duration of Contract

ExaVault, LLC

FTP service for data migration and bulk import

Adobe Captivate Prime

US

Duration of Contract

Fastly, Inc.

Content Delivery Network (CDN)

Adobe Experience Manager as a Cloud Service, Advertising Cloud, and Adobe Commerce Pro

Worldwide

Duration of Contract

Gainsight, Inc.

Analytics service

Adobe Experience Manager as a Cloud Service and Managed Services

EU, US, India, Israel

Duration of Contract

Google Cloud Platform

Cloud hosting services

Adobe Marketo Engage

Worldwide

Duration of Contract

Hoodoo Digital, LLC

Platform connection services

Adobe Workfront and Adobe AEM

US

Duration of Contract

Intercom, Inc.

In-app messaging platform
 

Adobe Commerce, Magento Commerce Pro Starter, Frame.io, ContentCal

Worldwide

Duration of Contract

LexisNexis Risk Solutions Group

ID verification and authentication services

Acrobat Sign

US

Duration of Contract

MapBox

Geocoding services

Adobe Analytics

US

Duration of Contract

Microsoft Azure

Cloud computing and hosting services

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Worldwide

Duration of Contract

Mitek Systems, Inc.

ID Authentication in e-signature workflows

Acrobat Sign

EU, US

Duration of Contract

Mitto, AG

Multi-factor authentication and invitations

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

EU, US, Serbia

Duration of Contract

MongoDB, Inc.

Database Storage Services

Adobe Workfront

US

Duration of Contract

Okta, Inc.

Multi-factor authentication

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

EU, US

Duration of Contract

Pendo.io

Analytics

Advertising Cloud, Adobe Workfront

US

Duration of Contract

Periscope Data (Sisense, Inc.)

Data visualization services

Adobe Marketo Engage

US

Duration of Contract

Platform.sh

Web hosting services and infrastructure support

Adobe Commerce and Magento Commerce Pro Starter

Worldwide

Duration of Contract

Plivo, Inc.

Communication services (SMS API)

Adobe Analytics

US

Duration of Contract

Qubole, Inc.

Data hosting and reporting

Advertising Cloud

EU, US, India

Duration of Contract

SendGrid, Inc.

Email distribution platform services

Adobe Marketo Engage, Adobe Commerce, and Magento Commerce Pro Starter

US

Duration of Contract

Snowflake Computing Inc.

Database Storage Services, Virtual Warehouse Service

Campaign Managed Cloud Services

Marketo Engage

Audience Manager

Advertising Cloud

Adobe Workfront

EU, US

Duration of Contract

Speechmatics (Cantab Research Limited)

Speech recognition and transcription

Adobe Premiere Pro

EU, US

Duration of Contract

Splunk, Inc.

Logging service

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

US

Duration of Contract

Stream (Getstream.io)

Chat service 

Behance

US

Duration of Contract

Telesign Corporation

Multi-factor authentication and invitations

Acrobat Sign and Behance

EU, UK, US, Serbia

Duration of Contract

Twilio, Inc.

Multi-factor authentication

Frame

Worldwide

Duration of Contract

 

Sub-processors who provide Customer Support Services

 

Name of Entity
Service Provided
Supplier Data Processing Location
Duration of the Processing
Technical and Organizational Measures

Amazon Connect

Customer Care support platform (phone and chat support)

US

Duration of Contract

Genesys Telecommunications Laboratories, Inc.

Customer Care support platform

EU

Duration of Contract

Khoros, LLC

Community platform for community based support

US

Duration of Contract

Teleperformance SE

Customer Care support services

EU, US, India

Duration of Contract

Zendesk, Inc.

Customer Care support services

EU, US

Duration of Contract

Salesforce, Inc.

Supporting Ticket Platform

US

Duration of Contract

Microsoft Dynamics

Supporting Ticket Platform

US

Duration of Contract

Concentrix Corporation

Customer Care support (Creative Cloud and General Document Cloud)

US, India, EU

Duration of Contract

Merkle, Inc.

Customer Care support (Experience Cloud)

India, US

Duration of Contract

 

Additional Affiliates and Subprocessors that support the Asia Pacific region

 

Affiliates

 

Name
Service Provided
Location

Adobe Systems Pte Ltd

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

Singapore

Adobe System Software (Beijing) Co., Ltd 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

China


Adobe Software (Shanghai) Co., Ltd 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

China

Adobe Systems Hong Kong Ltd. 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

Hong Kong

Adobe Systems Korea Ltd 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

South Korea


Adobe Systems New Zealand Limited 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

New Zealand

 

Sub-processors

 

Name of Entity
Service Provided
Supplier Data Processing Location
Duration of the Processing
Technical and Organizational Measures

BellSystem 24 

Customer Care support in Japanese (Creative Cloud and General Document Cloud) 

Japan

Duration of Contract

Concentrix Corporation Korea Limited 

Customer Care support in Korean and Japanese (Creative Cloud and General Document Cloud))

Korea

Duration of Contract

SCSK Corporation 

Customer Care support in Japanese, Chinese and Korean (Experience Cloud except for Magento). For Marketo, only in Japanese.

Japan

Duration of Contract

Beijing Interactive CRM Technology Limited

Customer Care support in Chinese (Creative Cloud and General Document Cloud) 

China

Duration of Contract

Processing Locations:

 

Follow this link to Adobe’s Trust Center to learn more about how and where Adobe processes your data.

Adobe may process the categories of Personal Data set out in the table below, as determined at the sole discretion of Customer:

 

Personal Details and contact information

Name

Address

Email address

Title

Position

Contact information

Social profile information

IP address

Unique user IDs (such as cookie IDs)

Marketing profiles

Documents, images and content

Documents uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data

Images uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data

Content uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data