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Customer Service and Support
Live chat
Get immediate help if your question pertains to one of the following topics:
- Order status
- Returns and refunds
- Product registration
- Activation
- Lost serial numbers
- ID/Password issues
Note: To use live chat, you must have JavaScript and third-party cookies enabled.
Download and installation problems
Call 800-833-6687
Select Option 4 (Technical Support) followed by Option 1 (Installation) to speak directly to an Adobe expert if you are having difficulty downloading or installing an Adobe product.
Monday-Friday, 5am to 7pm (Pacific Time)
Need to activate a product?
Use the live chat feature above for faster service, or call the activation line at 800-603-6805.
Got a support contract?
If you require technical assistance and have purchased a support contract, refer to the contact information in your support welcome kit for details on how to proceed.
Readers, players and online services
For assistance with free players, readers, or online services, visit the Customer Support Portal or one of the following links:
Note: Telephone support is not available for these products unless you have purchased a support contract.
Support Portal
Log in to the Customer Support Portal to manage your support account or to submit and track online cases on any of the following topics:
- Help using your product
- Lost serial numbers
- Product registration
- Post-announce upgrades
- Returning or exchanging a product
Telephone support
Call 800-833-6687
Technical Support
For help using your product, select Option 4 to speak to a Technical Support advisor.
Monday-Friday, 5am to 7pm (Pacific Time)
Customer Service
For help with issues such as licensing, registration and returns, select Option 3 to speak to a Customer Service advisor.
7 days a week, 5am to 7pm (Pacific Time)
Product specific support lines
Specialist support for the following products can be received by dialing the numbers shown.
Adobe LiveCycle®
888-649-2990
Monday-Friday, 6am to 5pm (Pacific Time)
Adobe Acrobat® Connect™ Pro
800-422-3623
Available 24/7
Acrobat Standard and Acrobat Pro
800-642-3623
Monday-Friday, 6am to 5pm (Pacific Time)
Omniture Support
Omniture customers can access an extensive knowledgebase with searchable articles and online training videos by logging into their Omniture suite or by visiting the Omniture ClientCare portal.
Feedback
Website
Adobe.com feedback
Send us your feedback regarding website content or functionality or submit an enhancement request.
Adobe.com forums
Send us your feedback about the forums on Adobe.com.
Adobe products
Report a bug
Log a bug incident here and we will try to fix it in our next release.
Request a feature
Do you have a great idea for a feature? Send it in.
Legal
Report piracy
Please report suspected software piracy.
Other
Report security issues or vulnerabilities
Please report a security issue involving our products.
Participate in Adobe user research
Adobe regularly conducts many types of research activities to help improve Adobe products and is always looking for paid participants, at all levels of experience.
Sales
Buy Adobe products
Adobe Store
Buy individual copies of Adobe products on the web with a credit card.
Volume licenses
Buy multiple copies of Adobe products for your organization and enjoy a volume discount.
Desktop and consumer products
800-585-0774
Monday to Friday
5:00 AM - 7:00 PM (Pacific time)
Server, enterprise and developer products
888-649-2990
Monday-Friday
6am-5pm(Pacific time)
Adobe LiveCycle products
Adobe Acrobat Connect Professional
Adobe Connect
Adobe Flex
Acrobat Distiller® Server
Macromedia® ColdFusion®
Help buying Adobe products
Enterprise customers
Contact my enterprise account manager
888-649-2990
Monday-Friday
6am-5pm(Pacific time)
Company information
Company information
Legal information
Office locations
North America
Corporate headquarters
Adobe Systems Incorporated
345 Park Avenue
San Jose, CA 95110-2704
Tel: 408-536-6000
Fax: 408-537-6000
Directions to the San Jose office
Mexico office
Adobe Systems Incorporated
Ruben Dario, 280 piso 21
Mexico, D.F. CP11580
Tel: +52 55 5283-2400
Fax: +52 55 5281-3384
Seattle office
Adobe Systems Incorporated
801 N. 34th Street
Seattle, WA 98103
Tel: 206-675-7000
Directions to the Seattle office
San Francisco office
Adobe Systems Incorporated
601 Townsend Street
San Francisco, CA
94103
Tel: 415-832-2000
Fax: 415-832-2020
Directions to the San Francisco office
Boston office
Adobe Systems Incorporated
275 Grove Street
Newton, MA 02466
Tel: 617-219-2000
Directions to the Boston office
New York office
Adobe Systems Incorporated
8 West 40th Street
8th Floor
New York, NY 10018
Tel: 212-471-0904
Fax: 212-471-0990
Utah office
Adobe Systems Incorporated
550 East Timpanogos Circle
Orem, UT 84097
Tel: 801-722-7000
Washington D.C. office
Adobe Systems Incorporated
8201 Greensboro Drive
10th Floor, Suite 1000
McLean, VA 22102
Tel: 703-883-2800
Fax: 703-883-2850
Directions to the Washington D.C. office
Canada offices
Adobe Systems Canada
c/o Digi Group
3300 Bloor Street West
Suite 3140
Center Tower, 11-Floor
Toronto, Ontario M8X 2X3
Canada
Adobe Systems Canada
343 Preston Street
Ottawa, Ontario K1S 1N4
Canada
Tel: 613-940-3600
Directions to the Ottawa office
Asia
China office
Room 309, West Wing, China World Trade
Center
No.1 Jian Wai Da Jie
Beijing 100004
P.R. China
Tel: +86 10 58657700
Fax: +86 10 58657701
Japan offices
Adobe Systems Co., Ltd.
Gate City Osaki, East Tower
1-11-2 Osaki
Shinagawa-ku, Tokyo 141-0032
Japan
Main Tel: 011-81-3-5740-2400
Adobe West Japan Office
Hilton Plaza West Office Tower 19th Floor
2-2-2 Umeda, Kita-ku
Osaka 530-0001
Japan
Main Tel: 011-81-6-6450-9300
Taiwan office
14/F, No. 105, Sec. 2
Tun-Hwa South Road
Taipei, 106 Taiwan
Tel: +886 2 6636 8500
Fax +886 2 6636 8511
Hong Kong office
Suite 4102, 41/F
The Lee Gardens
33 Hysan Avenue
Causeway Bay
Hong Kong
Tel: +852 2916 2100
Fax: +852 2970 2277
Korea office
16F, A, Kyobo Kangnam Tower
1303-22 Seocho-dong, Seocho-gu
Seoul, Korea 137-070
Tel: +82 2 530 8000
Fax: +82 2 530 8001
India offices
Research and Development Pvt.
Ltd.
Salarpuria Infinity, 3rd Floor
#5, Bannerghatta Road
Bangalore-560029
India
Tel: +91 80 41939500
Fax: +91 80 41939505
518/519, Midas, Sahar
Plaza Complex,
Andheri(E), Mumbai-
400059
India
Tel: +91 22 40308809 or 40308805 or
40308806 or 40308807
Fax: +91 22 28365167
I-1A, Sector 25A
Noida, U.P. 201301
India
Tel: +91 120 244 4711
Fax: +91 120 433 3427 or 433-3439
Singapore office
No. 8 Temasek Boulevard Suntec Tower
3
#06-02
Singapore 038988
Tel: +65 6511 5500
Fax: +65 6333 8023
Australia
Adobe Systems Pty. Ltd.
Tower B, Level 13,
821 Pacific Highway,
Chatswood, NSW 2067
Australia
Tel: +61 2 9778 4100
Fax: +61 2 9778 4190
Europe
Adobe Systems Benelux BV
Europlaza
Hoogoorddreef 54a
1101 BE Amsterdam ZO
The Netherlands
Tel: +31 20 65 11 200
Fax: +31 20 65 11 300
Park Lane Building F, 1st floor
Culliganlaan 2F
B-1831 Diegem
Belgium
Tel: +32 2 416 40 00
Fax: +32 2 416 40 09
Adobe Systems Danmark A/S
Gydevang 39-41
3450 Allerød
København
Danmark
Tel: +45 48 13 13 13
Fax: +45 48 13 13 12
Adobe Systems Iberica, S.L
Torre Mapfre — Villa Olimpica
Marina, 16-18 Planta 20
08005, Barcelona
España
Tel: +34 93 326 84 00
Fax: +34 93 326 84 20
Adobe Systems France SAS
112, avenue Kléber
75784 Paris Cedex 16
France
Tel: +33 1 56 54 99 00
Fax: +33 1 56 54 99 01
Adobe Systems Software Ireland Limited
4-6 Riverwalk
Citywest Business Campus
Dublin 24
Ireland
Tel: +353 1 242 6700
Fax: +353 1 242 6711
Adobe Systems Nordic AB.
Finlandsgatan 16 Box 47 164 93
Kista Sweden
Tel: +46 8 752 3300
Fax: +46 8 751 4955
Adobe Systems Europe Ltd
3 Roundwood Avenue
Stockley Park
Uxbridge
UB11 1AY
United Kingdom
Tel: +44 0 208 606 1100
Fax: +44 0 208 606 4004
Adobe Systems GmbH
Georg-Brauchle-Ring 58
D-80992 München
Deutschland
Tel: +49 89 31 70 50
Fax: +49 89 31 70 57 05
Adobe Systems Italia Srl.
Viale Colleoni, 5
Centro Direzionale Colleoni
Palazzo Taurus A3
20041 Agrate Brianza
Milano
Italy
Tel: +39 039 6550.1
Fax: +39 039 6550.50
Adobe Systems Italia
c/o Palazzo Arte Moderna
Piazza Marconi, 15
00144 Roma
Tel.: +39 06 3280 3650
Fax: +39 06 45439899
Adobe Systems Norge AS
Jernbanetorget 2
Postboks 742, Sentrum
0106 Oslo
Norge
Customer service: +47 23 16 28 81
Customer support: +47 23 16 28 82
Adobe Consulting - London
12 Park Crescent
London, W1B 1PH
United Kingdom
Tel +44 0 20 7317 4100
Fax +44 0 20 7317 4225
Eastern Europe
Czech office
Avenir Business Park
Radlicka 714/113a
158 00 Prague 5
Czech Republic
Tel: +420 225 020 900
Fax: +420 225 020 909
Russian office
Adobe Systems Russia
Sadovnicheskaya Street 82
Building 2
Moscow, 115035
Russia
Tel: +7 495 225 9360
Fax: +7 495 225 9300
Polish office
Adobe Systems
Regus Business Center
ul. Prusa 2
00-493 Warsaw, Poland
Tel: +48 22 657 0173
Fax: +48 22 657 0111
Turkish office
Büyükdere Cd. No:191
Apa Giz Ofis Binasi Kat:16 34394
Levent - Istanbul - Türkiye
Tel: +90 (212) 371 05 00
Fax: +90 (212) 319 76 90
Romanian office
Adobe Systems Romania
Anchor Plaza, 9th floor
26Z Timisoara Blvd.
061331, Bucharest
Romania
Tel: +40 (0) 31 413 35 89
Fax: +40 (0) 21 413 36 26
Ukrainian office
Adobe Systems Ukraine
25-B Petra Sagaydachnogo Street,
4th Floor, Business-center “Regus Podil”
Kiev 04070, Ukraine
Tel: +38 044 498 51 98 (97)
Fax: +38 044 498 51 00
e-mail: dklyuchn@adobe.com
South America
Adobe Systems Brazil
Rua Gomes de Carvalho
1510 conjunto 121
Vila Olímpia
São Paulo, CEP 04547-005 SP
Brazil
Tel: +55 11 2175 9595
Fax: +55 11 3842-9539
Middle East, Mediterranean, Africa, Indian Ocean Islands
Adobe Systems South Africa (Pty) Ltd
West Wing
Birchwood Court
43 Montrose Street
Midrand
1686
Tel: +27 (0)11 655 7192
Fax: +27 (0)11 655 7011
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