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Alternate video channels for RoboHelp

December 03, 2014

In recent years, Video has become a staple of information delivery. YouTube videos have dominated the "show me how it's done" type of delivery. But coaxing this type of video content to work reliably in RoboHelp can sometimes pose challenges.

In this webinar, Certified RoboHelp Expert and Certified RoboHelp Instructor Rick Stone will demonstrate the steps needed to include video from the YouTube and Vimeo web sites in RoboHelp topics as well as using Adobe Captivate as a vehicle to include and facilitate playback of off-line video clips that are stored within the RoboHelp project.

Come, Watch, Learn!

About the Presenter: Rick Stone is based in Kansas City, MO, where he provides training and consulting on RoboHelp 11, Captivate87 and other Adobe products. Rick is a frequent presenter and featured speaker at regional and national conferences.

 


Managing Information Overload With RoboHelp 11


Most of us face challenges with the amount of information in the workplace. There are solutions in RoboHelp 11 that can be utilized to help our end users deal with these obstacles and get the information they need to do their jobs and service customers. 

This includes strategies such as:

  • utilizing content filters,
  • reusing content for multiple purposes,
  • publishing to multiple channels

... and much more. Watch this session to see various ways that Lightext as employed to reduce "information overload", ranging from content reuse to progressive unfolding of optional instructive steps.

Lightext is a consulting firm that has provided its clients for policy and procedure and training solutions for over 20 years.

About the presenter: Beth Gerber co-owns and operate Lightext, a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com


ABCs for Building Policy and Procedure in RoboHelp


RoboHelp is a fantastic tool for building policy and procedure manuals.  Users love the navigation and search features, as well as the customized interface.  However, it’s important that you establish a solid foundation to ensure your system can be maintained over time, be used by multiple audiences for several purposes training, policies, audits, etc., and become a viable  tool in the workplace.  In this webinar, Beth Gerber from Lightext, a company that specializes in developing policies and procedures for financial institutions and other companies, will share essentials that she has learned over the past 20 years of consulting.

Avoid common pitfalls that cause help systems to become unmanageable and cluttered over time.  Instead, learn strategies to ensure your large help system is sustainable by eliminating duplication.  Learn how to effectively utilize snippets, glossary, topic reuse, drop downs, content filters, etc. to create a library that can be maintained.

Build a system that can be used by multiple audiences for different purposes without  becoming a dumping ground.  Learn how to manage appendixes, job aids, and bulletins other content that can overlap procedures and confuse the end user.

Create a system that will last by utilizing master pages and style sheets that help you standardize content for all audiences.  Learn how to create an ongoing maintenance solution with such tools as “What’s New” pages, tutorials, and an archive history of updates.

About the presenters: Beth Gerber and Pam Harrison co-own and operate Lightext, a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com


Sess 2) Beyond the Wizard: Editing HTML5 layouts FOR RoboHelp 11


This webinar series covers advanced customization you can do with RoboHelp 11 HTML5 layouts, "beyond" the popular "no-code" layout editor that is commonly used. Building on principles from his first session, Willam van Weelden will show you advanced customization that may be accomplished with direct manipulation of HTML and CSS files.

Most of the work is accomplished with edits to HTML and CSS via Notepad++ and use of the Chrome browser for previews, before importing tested results back into RoboHelp. Although powerful, this workflow differs markedly from the "no code" approach of the highly visual HTML5 layout editor introduced in RoboHelp 11.

In this session you will learn:

  • Changing the dimensions of the logo placeholder in the Responsive layout.

  • Changing the sidebar size in the responsive layout.

  • Removing the option to resize the sidebar in the responsive layout.

  • Changing the height of the heading in the responsive layout.

Willam has placed all of the files that he uses in this session online. You may download them from the following URL:
https://www.wvanweelden.eu/sites/default/files/attachments/2014-09-04_webinar_files.zip

 

About the presenter:  Willam van Weelden lives and works near Amsterdam and is expert in CSS3 design and the new HTML5 standards. www.wvanweelden.eu


Sess 2) Using RoboHelp to Promote Clear Thinking


Sess 2 Using RoboHelp to Promote Clear Thinkingl

In this panel discussion, two Tanner staff members will compare and contrast how we use technology in various business situations to highlight an organization's need to improve content. We will show how RoboHelp helps us untangle client content. Shelley Bates and Beth Tanner will co-present. 

ABOUT THE PRESENTER: Beth Tanner is Owner and President of Tanner Corporate Services, a 30+ business and technical communications firm specializing in knowledge management for mid-sized and emerging companies. We create and implement structured approaches to documenting, verifying, and presenting the knowledge critical to our clients’ profitability. Over the years Beth has consulted with companies in retail, health care, financial services, and manufacturing. She especially enjoys her work with entrepreneurs. She is an STC Associate Fellow and has served on the STC Board of Directors. In addition to STC, she has been recognized by NAWBO, ASTD, and various community organizations. When not working, she enjoys gardening and hiking in her native state of Tennessee.


Sess 1) Beyond the Wizard: Editing HTML5 layouts FOR RoboHelp 11


Although RoboHelp 11 comes with an easy-to-use HTML5 layout editor that requires no exposure to CSS or HTML code, there are times that you may wish to customize the overall placement of icons in default layouts. In this session Willam van Weelden will shows how to remove the Glossary and Index from Responsive HTML5 layouts. This is something that cannot be done from the default editor and it requires you to dive directly into the HTML code of the layout. This powerful technique enables you to publish for mobile using only the panes that you wish displayed.

Most of the work is accomplished with edits to HTML and CSS via Notepad++ and use of the Chrome browser for previews, before importing tested results back into RoboHelp. Although powerful, this workflow differs markedly from the "no code" approach of the highly visual HTML5 layout editor introduced in RoboHelp 11.

In this session you will learn:

  • The different places in a Responsive layout where links to the Glossary and Index are used.
  •  Which actions are required to remove the Glossary and the Index.

For your convenience, Willam van Weelden has placed all of the sample files that he used in this session for download at the following URL:
https://www.wvanweelden.eu/sites/default/files/attachments/2014-08-19_webinar_files.zip
 

About the presenter:  Willam van Weelden lives and works near Amsterdam and is expert in CSS3 design and the new HTML5 standards. www.wvanweelden.eu


Stategies for RoboHelp Success: Sess 1) I Didn’t Know RoboHelp Could Do That!


 RoboHelp 11 is a terrific, feature-rich and easy to use product that gives you considerable freedom in how to approach your online publishing projects. Because of this, there are often more than one way to achieve the same goal. In this series, Tanner and Associates will share their rich industry-experience in how to approach solutions with RoboHelp 11 strategically.

Sess 1 I Didn’t Know RoboHelp Could Do That!

In this presentation, Tanner demonstrates how they used merged features, DUCC, and synced assets in the Resource Manager to build two successful complex projects. Shelley Bates is the presenter. The presentation is done as an "anatomy of a project" with highly illustrative slides. Several well known RoboHelp experts in the audience also share useful comments in the chat pod. Be prepared to copy/paste many URLs worth bookmarking!

ABOUT THE PRESENTER: Beth Tanner is Owner and President of Tanner Corporate Services, a 30+ business and technical communications firm specializing in knowledge management for mid-sized and emerging companies. We create and implement structured approaches to documenting, verifying, and presenting the knowledge critical to our clients’ profitability. Over the years Beth has consulted with companies in retail, health care, financial services, and manufacturing. She especially enjoys her work with entrepreneurs. She is an STC Associate Fellow and has served on the STC Board of Directors. In addition to STC, she has been recognized by NAWBO, ASTD, and various community organizations. When not working, she enjoys gardening and hiking in her native state of Tennessee.


Recording webcam video for tech comm


Rich media like a webcam recording is an easy way to increase the interest level and effectiveness of your technical communication.

Join tech comm video expert Matt Sullivan as he takes you through the essentials of capturing usable content via webcam. Once you’ve created a recording, he’ll show how you can easily import it into applications like FrameMaker, RoboHelp, and Captivate. 

In this dynamic session, you will learn:

  • The advantages of different video resolutions
  • The basics of proper lighting
  • Options for audio equipment
  • Physical devices to neutralize background images
  • A brief discussion of software available for editing video

About our Presenter: Matt Sullivan is an Adobe Certified Instructor and Adobe Certified Expert in ten different Adobe publishing and e-learning applications, including everything in the Technical Communication Suite 4. He teaches online and in-person classes as well as helping companies improve their publishing work flow. -- Matt spent years setting up electronic prepress departments for commercial printers prior to the start of his training career. After that,  Matt ran his own Adobe Authorized Training Centers GRAFIX Training, in southern California, managed the training arm of roundpeg, Inc., and co-wrote the definitive FrameMaker 11 reference book, Publishing Fundamentals: Unstructured FrameMaker 11. He has represented Adobe in countless conferences, trained FrameMaker support personnel, presented webinars, and assisted in Adobe pre- and post-sale engagements. To learn more about Matt, and what he does, you can perform a web search on his social media id, mattrsullivan


RoboHelp 11 Feature Focus: Import Captivate HTML5 Videos


RESCHEDULED TO MAY 13: RoboHelp 11 has improved integration with the latest version of Captivate 7. Learn how you can not only import SWF files from Captivate projects, but also HTML5 output as well. Attend this video to discover the benefits and applications for this powerful new feature.

In this session you will learn:

  • How to swiftly create a proof-of-concept Software Simulation
  • Previewing your recording
  • How to publish to both HTML5 and SWF
  • How to insert a Captivate demo as both HTML5 and SWF
  • Various ways to improve the user experience with video via DHTML drop-downs, etc.
  • How to convert a PowerPoint slide deck into a Captivate project and publish to HTML5

About the presenter:  Maxwell Hoffmann is Adobe's product evangelist for Tech Comm. With over 20 years experience in tech comm production and 15 concurrent years in translation/localization, Maxwell has trained over 1,200 people in hands-on sessions covering scalable, multi-channel publishing resources.


RoboHelp Shortcuts to Success


RoboHelp 11 has a streamlined, easy-to-use user interface. But there are a host of keyboard and procedural shortcuts that many average users are not aware of. This session will focus on the 20 or so main shortcuts you will want to master in order to substantially reduce your project turn-around time. Come join us and find out just how much time you can eliminate from your next project!

About the presenter:  Maxwell Hoffmann is Adobe's product evangelist for Tech Comm. With over 20 years experience in tech comm production and 15 concurrent years in translation/localization, Maxwell has trained over 1,200 people in hands-on sessions covering scalable, multi-channel publishing resources.


RoboHelp 11 Feature Focus: DHTML for sizzling effects


RoboHelp 11 provides a variety of ways to progressively disclose graphics, videos, quizzes and more. In this brief video, we re-visit some established RoboHelp features that enable you to achieve dramatic "entrances" for your project elements via DHTML Dynamic HTML. Tune in and let Adobe Product Evangelist, Maxwell Hoffmann, show you how to leverage this these projects to the "max."

About the presenter:  Maxwell Hoffmann is Adobe's product evangelist for Tech Comm. With over 20 years experience in tech comm production and 15 concurrent years in translation/localization, Maxwell has trained over 1,200 people in hands-on sessions covering scalable, multi-channel publishing resources.


Get Management Onboard: Retrofitting Existing Content using RoboHelp


In this presentation, Beth Tanner outlines the decision stages one client used with his organization's management team to move their procedure library successfully from print to digital and from decentralized development to centralized.

Different aspects of RoboHelp were important in leading the decision process at each stage. The 5 management decision stages are:

  • technology decision
  • presentation decision
  • format decision
  • ownership decision
  • integration decision

ABOUT THE PRESENTER: Beth Tanner is Owner and President of Tanner Corporate Services, a 30+ business and technical communications firm specializing in knowledge management for mid-sized and emerging companies. We create and implement structured approaches to documenting, verifying, and presenting the knowledge critical to our clients’ profitability. Over the years Beth has consulted with companies in retail, health care, financial services, and manufacturing. She especially enjoys her work with entrepreneurs. She is an STC Associate Fellow and has served on the STC Board of Directors. In addition to STC, she has been recognized by NAWBO, ASTD, and various community organizations. When not working, she enjoys gardening and hiking in her native state of Tennessee.


RoboHelp 11: Stacking the deck and using the Cloak of Invisibility


RoboHelp 11 has extremely powerful controll over the search results your consumers will achieve. In this session, RoboHelp maven Rick Stone walks you thorugh how to achieve an ambitious goal:

"Manipulating RoboHelp WebHelp topic content so it ranks higher when certain terms are searched or making it so the topic cannot be found at all"

In this session, you will learn:

  • How to increase search rankings by placing key words in strategic locations
  • How to associate a key word with a topic
  • How t make a key word invisible to search in supplemental topics
  • .... and a whole lot more!

ABOUT THE PRESENTER: Rick Stone is based in Kansas City, MO, where he provides training and consulting on RoboHelp 11, Captivate 7 and other Adobe products. Rick is a frequent presenter and featured speaker at regional and national conferences.


RoboHelp 11 Solution #4) Integration with eLearning via Captivate 7


Demonstration:  Lightext will demonstrate how to output RoboHelp projects with Captivate videos to multiple screens and devices using the new Responsive HTML layout.

Application:  See how the use of Captivate videos incorporated into your RoboHelp projects can benefit your end user and create credibility with your help systems. 

About the presenters: Beth Gerber and Pam Harrison co-own and operate Lightext, a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com


RoboHelp 11 Sess 2) New Layout Editor for Responsive Layout


Let our guest presenters, John Daigle and Willam van Weelden bring clarity to the differences between HTML5 responsive layout and HTML5 single source layouts in RoboHelp 11 in this 2-part series. The latest release of this powerful Help authoring tool provides a way to create one published output for multiple devices via HTML5 responsive layout. 

In part 2, John Daigle explores the new, icon-driven layout editor in RoboHelp 11 for HTML5 responsive layout. Watch John as he explores and uses virtually every level of this new editor. This new method of controlling layout without CSS code has been drawing rave reviews from earlier webinar attendees. See what all the excitement is about.

About our Presenters: John teaches and consults Adobe RoboHelp and Adobe Captivate and is based in Evergreen, Colorado www.showmethedemo.com


RoboHelp 11 Solution #3) Branding Corporate Print Documentation


This four part series with Policy and Procedure experts, Lightext, covers four areas where new features in RoboHelp 11 provide improved project results. Each session will present presents a challenge and a "real world" example drawn from typical corporate content.

Solution #3 Branded Print Documentation

Demonstration:  Lightext will demonstrate how to used the new, improved layout editor to "brand" headers and footers of corporate documentation with enhancements to print pocumentation.

Application:  See how utilizing Master Pages eliminates manual interface with Word and can keep your online and printed documentation more in sync.

About the presenters: Beth Gerber and Pam Harrison co-own and operate Lightext, a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com



RoboHelp 11 Sess 1) HTML5 Single Source vs. Responsive Layout


Let our guest presenters, John Daigle and Willam van Weelden bring clarity to the differences between HTML5 responsive layout and HTML5 single source layouts in RoboHelp 11 in this 2-part series. The latest release of this powerful Help authoring tool provides a way to create one published output for multiple devices via HTML5 responsive layout. 

In part 1 of ths series, Willam van Weelden will clarify the differences between responsive and single source layout. Watch as Willam uses RoboHelp 11 to generate live, dynamic examples of the advantages to these two methods of achieving layout that fits your destination screen, be it desktop, tablet or mobile device. Willam uses a series of simple, logical slides to intersect the live demo and make concepts crystal clear.

About our Presenters: John teaches and consults Adobe RoboHelp and Adobe Captivate and is based in Evergreen, Colorado www.showmethedemo.com. Willam van Weelden lives and works near Amsterdam and is expert in CSS3 design and the new HTML5 standards. www.wvanweelden.eu


RoboHelp 11 Solution #2) Cloud Based Topic Sharing


In this four-part series,  Policy and Procedure experts, Lightext, cover four areas where new features in RoboHelp 11 provide improved project results. Each session presents a challenge and a "real world" example drawn from typical corporate content.

Solution #2 Cloud Based Sharing

Demonstration:  Lightext will demonstrate this new way of sharing resources between authors and subject matter experts.

Application:  See how this feature can be utilized in large, interconnected RoboHelp projects to save time and create more consistent content. Realistic customer applicaitons are shared and explained.

About the presenters: Beth Gerber and Pam Harrison co-own and operate Lightext, a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California.www.lightext.com


RoboHelp 11 Solution #1) HTML5 Responsive Layout


Lightext is a consulting company specializing in policy and procedure and training solutions for organizations.  In each of the four webinars in this series, they will demonstrate one of the new features in RoboHelp 11 and then discuss a business application for utilizing the feature. 


Solution #1 HTML5 Responsive Layout

Demonstration:  Utilizing the new Responsive Layout in version 11, Lightext will demonstrate how this feature can be used for distributing user guides, training manuals, job aids, and policy and procedure content across multiple devises while retaining company branding on all outputs. 

Application: We’ll discuss the importance of creating prototypes for prospective internal and external clients and how this can be an effective tool for gaining executive buy-in and approval.  Creating a prototype using a Responsive Layout can help your company see the benefits of your design and help give you the green light to move forward on initiatives.  Learn how to create a prototype with just the right amount of content and “bells and whistles” and how to promote a quality sample of what you can do.

About the presenters: Beth Gerber and Pam Harrison co-own and operate Lightext, a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com


Wow! RoboHelp 11 in just 40 minutes!


Let Maxwell Hoffmann, Adobe's product evangelist for Tech Comm, show you just some of the most dramatic NEW FEATURES in RoboHelp 11 in a jiffy. This 40 minute session is virtually all demo and no slides.

Product features covered include:

  • Publish to HTML5 responsive layout
  • Difference between HTML5 Single Source Layout and HTML5 responsive layout
  • New "wizard driven" Layout Editor for responsive layout
  • Improved "branding" print published output via more flexible master pages
    • Page Headers with up to 12 lines of text
    • Easy import of "fancy" Headers/Footers from MS Word
  • Collaborative authoring and review via Dropbox integration
  • Useful list of RoboHelp 12 resources

Note that later webinars will cover all areas of RoboHelp 12 functionality in further detail.


What’s New in RoboHelp 11 and Technical Communication Suite 5?


Join the Adobe Product Management team for an interactive learning session packed with launch presentations, LIVE product demos, tips and tricks and Q&A…as they publicly unveil for the very first time the latest releases of RoboHelp 11 and Technical Communication Suite 5. [This recording was made Feb 6, 2014]

What will be covered in this session?

Adobe RoboHelp 11: How can you easily create, manage, and deliver rich, interactive content experiences across screens with a single tool? Find out for yourselves!

  • Experience the power of simplicity with best-in-class mobile publishing – Easily deliver different types of responsive HTML5 output. Generate responsive HTML5 output for a wide range of screens with a single click.
  • Or differentiate your content for various devices with responsive HTML5 publishing. Deliver content to smartphones, tablets, and eBook readers in EPUB 3, KF8, and MOBI formats.
  • Extend your collaboration and review boundaries – Manage assets more efficiently across users and projects with Microsoft™ SharePoint and cloud storage integration. Collaborate smarter with hassle-free topic sharing and PDF-based reviews.
  • Create slick  printed documentation – Attract users with striking printed documentation created with professionally designed and configurable Master Pages. Customize headers and footers to add corporate branding to your documentation. Wow users by embedding rich interactive content in downloadable documents.
  • Do more than ever before – Leverage powerful features, efficient workflows, and native integrations to generate help and policy content that is attractive and brand-compliant, interactive and personalized, search-friendly and socially-enabled.

Adobe Technical Communication Suite 5: Author. Enrich. Review. Manage. Publish. Reuse. The one-stop solution for all your technical communication needs. Find out for yourselves!

  • Author XML/DITA content intuitively with Adobe FrameMaker 12.
  • Enrich it with demos, quizzes, and videos using Adobe Captivate 7 and Adobe Presenter 9.
  • Collaborate seamlessly via multi-platform PDF-based reviews with Acrobat XI Pro, and integration with CMSs and cloud storage.
  • Deliver virtually anywhere using the best-in-class mobile and desktop publishing capabilities of Adobe RoboHelp 11.


Sess 3) Deliver the Goods: Extract Every Bit of Value from FrameMaker via RoboHelp


Discover how to use FrameMaker to publish content that looked fancy or complex in PDF into radically different formatting and reduced word count for tablets and mobile devices. Suppress superflous content and give your readers dynamic output creating the right content, for the right audience, in the right format, and at the right time.

This session shows how to include the Captivate video that was created in Sess 2 of this series.

ABOUT THE PRESENTER: Bernard Aschwanden is a content strategist, pubs tech expert, and an author, who is also a Director of the Society for Technical Communications. A certified trainer, he teaches content strategy, DITA, content management, minimalism, and topic-based writing. Bernard is an Adobe Certified Expert, a Certified Technical Trainer, and the author of numerous articles on xml-based publishing and single sourcing. He is the founder and President of Publishing Smarter.


ADV ROBOHELP 3: Like beads on a string: Structured topic-based authoring in Robohelp


Topic-based and structured authoring are hot topics in tech comm. Can you do them in RH?

The answer is yes; the features you need are right in front of you in RH.

This presentation explains how:

  • It first defines document and topic authoring, explains what “topics” are and how to set standards for creating them, and what to expect as you shift from document to topic authoring.
  • The presentation then defines “structure” and explains how to create structured content in RH using topic type templates, CSS, and table style sheets.
  • The result won’t be the enforced structure of DITA, but it will be structured.
  • At the end of this presentation, attendees will understand the concepts behind topic-based and structured authoring and how to do it in RH.

The presenter, Neil Perlin, is an internationally known consultant and president of Hyper/Word Services. Neil is a 33-year veteran of tech comm, a 26-year veteran of hypertext, a 21-year veteran of RoboHelp, and has been working with the evolving "mobile" market since 1998. Neil may be followed on Twitter via @NeilEric

 


ADV ROBOHELP 2: From one, many: Single sourcing in Robohelp


Single sourcing can be confusing:

  • Does it mean having one source of content or re-using content in multiple outputs? Or something else?
  • Does it require XML and a CMS or can you single source using RH?

In fact, RH has been a single sourcing tool since its first release and has continued to expand its capabilities into RH10.

In this presentation, we’ll look at the options in RH that support single sourcing, including conditionality, snippets and variables, and single source layout creation. We’ll also review the different output formats that RH supports in order to help attendees select the formats that best meet their needs.

At the end of this presentation, you’ll have a solid understanding of how to use RH as a single source authoring tool.

The presenter, Neil Perlin, is an internationally known consultant and president of Hyper/Word Services. Neil is a 33-year veteran of tech comm, a 26-year veteran of hypertext, a 21-year veteran of RoboHelp, and has been working with the evolving "mobile" market since 1998.

 


2) Explore TCS4: FrameMaker to RoboHelp to eBook… Oh My!


During this session, learn how to use the FrameMaker to RoboHelp to eBook workflow to create both eBooks using both the ePub and Mobi formats. You’ll learn how to:

  • create a mapping sequence that will make quick work out of the often arduous task of creating eBooks out of existing documentation.
  • And using the Adobe Technical Communication Suite, you’ll learn how to maximize the FrameMaker to RoboHelp workflow via single sourcing.
  • Update the FrameMaker source content and update the RoboHelp content in just minutes.

ABOUT THE PRESENTER: Kevin Siegel is founder of IconLogic and develops courseware for Adobe RoboHelp and many other Adobe products. He distributes his courseware using the ePUB format and is based near Baltimore, Maryland www.iconlogic.com.


ADV ROBOHELP 1: Setting your help hooks: Context sensitivity in Robohelp


Setting your help hooks: Context sensitivity in Robohelp

If you use RH to create help for application software, you’re probably going to want that help to be context sensitive help.

  • But what does context sensitivity mean?
  • How do you design it?
  • How do you create it in RH, using which of the two methods that RH offers – the map file/alias file method or the link method?

At the end of this presentation, you’ll have a solid understanding of the concepts and mechanics involved in working with context sensitive help. This recorded sessions includes detailed slides that delineate challenges and solutions, followed by illustrative example demos in RoboHelp 10.

The presenter, Neil Perlin, is an internationally known consultant and president of Hyper/Word Services. Neil is a 33-year veteran of tech comm, a 26-year veteran of hypertext, a 21-year veteran of RoboHelp, and has been working with the evolving "mobile" market since 1998. You may view Neil's website at: www.hyperword.com


Advanced RoboHelp Sess 3) Optimize Search, Keywords, Glossaries and more


Discover the potent tools at your disposal in RoboHelp 10 that allow you to sculpt search results to provide relevant results to your users. Also find how how and when to use Keywords, Glossaries and related tools. 

After viewing this recorded webinar, you will know how to:

  • create alternate search terms
  • create an external content search that presents users with an advanced "Google-style" results page with desired content
  • how to create glossarie items
  • how to use the Glossary Hotspot Wizard to create expanding text glossary definitions for all or selected instances
  • Create "see also" links to related topics

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years.


P&P Sess 3) The Policies & Procedures Market Place – Emerging Trends and Predictions


The players in the Policies & Procedures P&P Marketplace have grown and changed more in the past ten years than the previous 20 years. Learn from P&P thought leader Raymond Urgo, who has observed and studied the P&P marketplace for more than 30 years, the key trends in this market. Understand the sources and causes requiring or influencing new and existing players, roles, and needs for communicating and managing P&P. Topics include the emerging roles for employment, consulting, contracting, technology, and involvement of non-P&P subject-matter experts. Raymond will address where the P&P marketplace was, and is now, while offering his insights and predictions on the consequences, pitfalls, implications, and opportunities for the future.

In this session, Lightext will follow Urgo's presentation with a brief demonstration of RoboHelp 10, utilizing HTML 5 to create outputs to multiple devices and screens.

Raymond will be joined by Beth Gerber and Pam Harrison of Lightext, who will provide brief, 7-10 minute demonstrations of which features in RoboHelp 10 are relevant to the challenges Raymond has described. Previous AdobeTCS webinars with Urgo have drawn record attendance. You won't want to miss this series!

About the presenters: Commonly known as "Mr. P&P", Raymond Urgo holds the honorary rank of fellow in the Society for Technical Communication for his contributions to Policies & Procedures Communication. Urgo, who has observed and studied the P&P marketplace for more than 30 years, provides consulting to a variety of industries through his firm, Urgo & Associates. Urgo's previous webinars with AdobeTCS have drawn record attendance!

Beth Gerber and Pam Harrison co-own and operate Lightext, a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com


Advanced RoboHelp Sess 2) Master Pages and Customized Skins


Working with new Master Pages, and Customized Skins:
Master pages may be used to provide essential information for all, or specific topics in your RoboHelp project. In this session you will learn how to:

  • Create a typical master page and apply it to topics
  • How to make typical edits or customization to a master page
  • How to apply "breadcrumbs" to a master page to indicate where you are "in the tree."

Skins are highly useful to give your project personality or a corporate branded look and feel. Many out-of-the-box projects built in to RoboHelp have an appealing gallery of skins to choose from. In this session you will learn how to:

  • Select and apply a specific skin to a project
  • How to customize that skin with "About" information and specific logos

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years.


Advanced RoboHelp Sess 1) Advanced tools for Navigation, Graphics and more


Since September is "back to school", what better time to dip into some short, advanced training with RoboHelp 10! This 3-part series will touch on several areas where many users can benefit from additional training. Join Product Evangelist Maxwell Hoffmann for these informative sessions:

September 24, 2013 - RoboHelp 10 and Advanced tools for Navigation, Graphics and more
Discover how to add sizzle to your projects with DHTML and many other advanced features that will improve your user experience and knowledge retention. Learn how to master some advanced features you may not have explored yet.

  • Discover how to create hyperlinks within topics
  • Use drag n' drop to create on the fly list hyperlinks to other topics
  • Use DHTML for:
    • Dramatic graphic entrances
    • Expanding text to reveal answers
    • Have drop down text
    • Have drop down text and graphics
    • Have drop down graphics only
    • How to modify DHTML effects


About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years.


P&P Sess 2) Addressing the Debate of Future Tense in Policies & Procedures Communication


There is frequent and on-going debate with different rationales on when, why, and how to use future tense in policies and procedures P&P communication. In this webinar, Raymond Urgo, an authority in P&P communication, clarifies different perspectives and rationales in the debate. He advises on situations when the future tense is commonly used, yet inappropriate; and recommends when and how use of the future tense in a suitable manner. Issues addressed will include myths, unconscious writing, tonality, types of audiences, and the role that external command media such as legislation, regulations, and standards plays when communicating an organization’s P&P.

In this session, Lightext will follows Urgo's presentation with a brief demonstration of relevant RoboHelp features that are helpful in policy and procedure documentation such as snippets, variable text, global search and replace, and glossary terms and hot spots.

About the presenters: Commonly known as "Mr. P&P", Raymond Urgo holds the honorary rank of fellow in the Society for Technical Communication for his contributions to Policies & Procedures Communication. Urgo, who has observed and studied the P&P marketplace for more than 30 years, provides consulting to a variety of industries through his firm, Urgo & Associates. Urgo's previous webinars with AdobeTCS have drawn record attendance!

Beth Gerber and Pam Harrison co-own and operate Lightext, a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com


Exploring RoboHelp: Frames and Framesets


RoboHelp allows you to split your Help screen into regions known as frames. With this techique, you can choose to have topics appear in whichever frame you prefer. One common use of frames is to create an online test that may display questions in one frame and then display answers in yet another frame.

Another RoboHelp feature, framesets, control how frames look and also which frames contain topics. In this brief "end of the week" webinar, we cover highlights of key commands and tools used to work with frames and framesets together to create an effective online Quiz in RoboHelp.

Project example files used in this session were drawn from Kevin A. Siegel's excellent self-study book, Adobe RoboHelp 10: The Essentials. The website from which you order the book contains many useful project files like those used in this webinar.

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years.


Exploring TCS Integration Sess 5: Creating e-books


Adobe Technical Communication Suite 4 gives you all the tools you need to produce EPUB and Kindle e-book formats. Join us as veteran online trainer and Adobe Certified Instructor Matt Sullivan builds upon his earlier FrameMaker > RoboHelp webinar to discuss output of both DITA and unstructured content. He will draw upon live projects to show how FrameMaker can use RoboHelp or FrameMaker Publishing Server to process content into EPUB and Kindle files, easily the two most significant e-book formats. Watch as Matt explains:

  • Setting up cover images and meta content
  • Mapping unstructured content to allow for logical e-book navigation
  • Proper setup for converting index markers
  • Mapping DITA files for e-book output
  • Using the EPUBCHECK validator, and validating output
  • Image conversion options

About our presenter:
Matt Sullivan is an Adobe Certified Instructor and Adobe Certified Expert in ten different Adobe publishing and e-learning applications, including everything in the Technical Communication Suite 4. He teaches online and in-person classes as well as helping companies improve their publishing workflow.
Matt spent years setting up electronic prepress departments for commercial printers prior to the start of his training career. After that,  Matt ran his own Adobe Authorized Training Centers GRAFIX Training, in southern California, managed the training arm of roundpeg, Inc., and co-wrote the definitive FrameMaker 11 reference book, Publishing Fundamentals: Unstructured FrameMaker 11. He has represented Adobe in countless conferences, trained FrameMaker support personnel, presented webinars, and assisted in Adobe pre- and post-sale engagements. To learn more about Matt, and what he does, you can perform a web search on his social media id, mattrsullivan.
 


P&P Sess 1) Policies & Procedures Communication versus Technical Communication – What’s the Relation?


Learn the similarities, differences, and compatibilities between two communication specialties and where knowledge and skills sets are transferable or non-transferrable. Understand how the perceived value between these communication specialties may differ; and therefore, how to position and sell these specialties as an investment accordingly for a successful participation and outcome. Raymond Urgo, who holds the honorary rank of fellow in the Society for Technical Communication for his contributions to Policies & Procedures Communication, will discuss where P&P Communication and Technical Communication are in marketplace and how each specialty can benefit the other.

In this session, Lightext follows Urgo's presentation with a brief demonstration of RoboHelp 10, utilizing features such as drop down HTML, popups, and multiple TOCs  to address different audiences and needs in a single project.

About the presenters: Commonly known as "Mr. P&P", Raymond Urgo holds the honorary rank of fellow in the Society for Technical Communication for his contributions to Policies & Procedures Communication. Urgo, who has observed and studied the P&P marketplace for more than 30 years, provides consulting to a variety of industries through his firm, Urgo & Associates. Urgo's previous webinars with AdobeTCS have drawn record attendance!

Beth Gerber and Pam Harrison co-own and operate Lightext, a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com

Note: the audio quality is corrected and improved about 12 minutes into this webinar. You will be able to understand all of the audio, but quality improves considerable as mentioned above. Also note that the RoboHelp demo begins at the 42 minute point.


I didn't know that RoboHelp 10 could do that!


RoboHelp has changed dramatically through the last few releases. You may be familiar with an older version and not be aware of how potent some features are when used in combination with one another. In this "surprise" 45-minute webinar, Product Evangelist Maxwell Hoffmann will show you some useful applications with RoboHelp that you may not have thought of. The focus this time is on how to use various forms of navigation, DHTML and hyperlinks together with snippets and other content re-use features.

Be sure to view this webinar session to help spark your own imagination in how you can use RoboHelp 10 in new and dynamic ways.

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years.


Exploring TCS Integration Sess 3: Captivate > RoboHelp Integration


Add zing to your online help! Whether in software simulations or recorded video demonstrations, video can be a powerful alternative to long, drawn out explanations of procedures. Join us as veteran online trainer and Adobe Certified Instructor Matt Sullivan shows how to easily place and manage Adobe Captivate content inside of a RoboHelp online help project. You will:

  • Learn to launch Captivate from within RoboHelp to record or update content
  • Explore the options for placing existing Captivate published content into your RoboHelp topics
  • Discuss appropriate output options based on target devices including
    • PC
    • Mobile Android
    • Mobile iOS
  • Gain understanding of the Flash, MP4, and HTML5 output options

At the end of the session you will be able to place your own projects into RoboHelp topics and the basic options related to choosing appropriate publishing options.

About our presenter:
Matt Sullivan is an Adobe Certified Instructor and Adobe Certified Expert in ten different Adobe publishing and e-learning applications, including everything in the Technical Communication Suite 4. He teaches online and in-person classes as well as helping companies improve their publishing workflow.
Matt spent years setting up electronic prepress departments for commercial printers prior to the start of his training career. After that,  Matt ran his own Adobe Authorized Training Centers GRAFIX Training, in southern California, managed the training arm of roundpeg, Inc., and co-wrote the definitive FrameMaker 11 reference book, Publishing Fundamentals: Unstructured FrameMaker 11. He has represented Adobe in countless conferences, trained FrameMaker support personnel, presented webinars, and assisted in Adobe pre- and post-sale engagements. To learn more about Matt, and what he does, you can perform a web search on his social media id, mattrsullivan.
 


RoboHelp 101, Sess 3) Single-source layouts, multi-channel publishing and collaborative review


Move beyond traditional WebHelp or other formats like *.chm with multi-screen HTML5 output to multiple devices. Discover how single-source HTML5 profiles allow media query to determine which version to serve up on a tablet or mobile device, and also how you can automatically have different versions of your content display on different devices. Perhaps your Help documentation requires different definitions for gestures like "click mouse" for desktop or "pinch to zoom" on iOS.

Find out how you can swiftly modify an existing out-of-the-box layout with our new, visual layout editor to modify appropriate CSS. The session will include:

  • Controlling profiles for different devices
  • How to publish to ePub and both Kindle formats simultaneously
  • Methods for previewing your content on a topic or project basis before final publication
  • Creating collaborative review based on selected portions from the TOC, or based on approval/draft status, or files modified in a certain timeframe
  • How to import PDF review comments and annotations "in place" in your RoboHelp source files to avoid last minute errors.
  • ... and much, much more.

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years. During his 15 years in the translation industry, he had approximately one million "pages" of documentation or Help content cross his screen during post-translation reconstruction.


Exploring TCS Integration Sess 2: FrameMaker > RoboHelp Integration


Sess 2: FrameMaker > RoboHelp Integration
Need to publish your FrameMaker content to online and mobile formats? FrameMaker 11, as part of the Technical Communication Suite 4 is your ideal choice.  Join us as veteran online trainer and Adobe Certified Instructor Matt Sullivan shows you how to rapidly link and map your FrameMaker content into RoboHelp 10, and then output to nearly any online format. Once your initial setup is complete, Matt will show you how to keep your content in sync, and manage your workflow. You will learn to:

  • Link FrameMaker content to RoboHelp
  • Make use of FrameMaker generated files TOC, IX, Glossary in your RoboHelp output
  • Map FrameMaker content into appropriate RoboHelp structures, including
    • Tables
    • Lists
    • Headings
    • Cross-references
    • Graphics
  • Process FrameMaker conditional text as RoboHelp Conditional Build Tags for better control of online content
  • Manually adjust your conversion CSS to control and customize your conversion.
  • At the end of this session you will be able to create a working FrameMaker to RoboHelp conversion project, which can then be modified per your organization's HTML formatting requirements.

About our presenter:
Matt Sullivan is an Adobe Certified Instructor and Adobe Certified Expert in ten different Adobe publishing and e-learning applications, including everything in the Technical Communication Suite 4. He teaches online and in-person classes as well as helping companies improve their publishing workflow.
Matt spent years setting up electronic prepress departments for commercial printers prior to the start of his training career. After that,  Matt ran his own Adobe Authorized Training Centers GRAFIX Training, in southern California, managed the training arm of roundpeg, Inc., and co-wrote the definitive FrameMaker 11 reference book, Publishing Fundamentals: Unstructured FrameMaker 11. He has represented Adobe in countless conferences, trained FrameMaker support personnel, presented webinars, and assisted in Adobe pre- and post-sale engagements. To learn more about Matt, and what he does, you can perform a web search on his social media id, mattrsullivan.


RoboHelp 101, Sess 2) Links, dynamic data, multimedia and multiple versions


Discover how to make your projects come alive, with guided navigation and a more engaging experience for your customers. Help control search results, plant relevant links and find out how to collapse a series of images into "pop-up" images in a list. The session will include:

  • working with hyperlinks, bookmarks and Dynamic HTML for drop-downs
  • Image maps for hotspots in screen captures and ways to control display of multiple images
  • conditional build tags and expressions for multiple versions
  • UDVs user defined variables for changing product names, contact info, etc.
  • Snippets and resource manager for shared information: change once, update all instances

This is the second installment of a 3-session series on RoboHelp to give you a cohesive product overview on workflow, essential features and useful 'how to's." This series is designed for new comers to RoboHelp 10, or those who may have used earlier versions and wish to become reacquainted with this powerful HAAT tool for creating WebHelp, online Policies and Procedures, and single-source publishing to multiple screens, tablets and mobile devices via HTML5! Although we can't cover everything in this 3-part series, the extensive exploration of the product will give you a realistic sense of just how powerful RoboHelp 10 really is, and how you can use it reduce time and expense on delivering your projects to more people and in more ways than you are capable of right now.

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years. During his 15 years in the translation industry, he had approximately one million "pages" of documentation or Help content cross his screen during post-translation reconstruction.


RoboHelp 101, Sess 1) Getting Started and Product Overview


A 3-session series on RoboHelp to give you a cohesive product overview on workflow, essential features and useful 'how to's." This series is designed for new comers to RoboHelp 10, or those who may have used earlier versions and wish to become reacquainted with this powerful HAAT tool for creating WebHelp, online Policies and Procedures, and single-source publishing to multiple screens, tablets and mobile devices via HTML5!

Session 1  Getting Started and Product Overview

Basic workflow and overview of how to use existing projects as an end-user will be covered first. Then the session dives into recommended workspaces controlling panels, locations of most frequently used menus and essential tools. The session will also cover:

  • creating new styles and mapping existing styles to imported content
  • importing or linking FrameMaker or Word source files
  • adding graphics
  • Editing content and creating new topics
  • Exploring projects and layouts provided out-of-the-box with RoboHelp

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years.

 


Exploring RoboHelp: TOC, Index and Glossaries [30 minutes]


In this 30 minute webinar, we will explore 3 more relatedfeatures in RoboHelp 10: Tables of Contents TOCs, Indices and Glossaries. These 3 features improve navigation, help move important information within view and are extremely simple to create.

This session will show you how to:

  • How to create an automatic or manual TOC
  • How to associate different TOCs with different publishedoutput
  • Simple techniques for creating a Glossary
  • How to create a comprehensive or simple Index
  • Brief advice on when an Index may be helpful in WebHelp or other published RoboHelp output

Join this brief, dynamic session to see just how far you can go with improved navigation in your HELP or P&P projects; "you can do it too!"

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years.


Exploring RoboHelp: Bookmarks, Hyperlinks and Image Triggers [30 minutes]


In this 30 minute webinar, we will explore 3 related features in RoboHelp 10: hyperlinks, book marks and image triggers. All 3 of these features improve navigation for your users and are extremely simple to create.

This session will show you how to:

  • Use bookmarks to add subsections to your TOCs
  • Use bookmarks to create simple "jumps" to key sections in long topic text below you
  • An easy way to create hyperlinks with a simple drag n' drop
  • How to use image triggers to let simple icons make more complex images or screen captures "make an entrance"

Join this brief, dynamic session to see just how far you can go with improved navigation in your HELP or P&P projects; "you can do it too!"

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years.


HYPERWRITE Sess 5) Thoughts on the future of Help systems


Help systems have evolved dramatically since their invention in the 1980s, and continue to morph into an array of user assistance deliverables. In this Webinar, we take a look back at the history and future of Help in software user interfaces, before looking ahead to what user assistance may look like in the next decade. Will online Help systems, perhaps delivered with eInk, be commonly found in consumer goods such as fridges, lawn mowers and food mixers? Will augmented reality result in engineering drawings and documentation becoming closely inter-related? Will video usurp text as the primary medium for Help delivery? Will software tools write their own manuals? These interesting questions are explored in this recorded session and many of our assumptions are challenged in positive and thought-provoking ways.

About the Presenter: Based in Melbourne, Australia, Dr Tony Self @hyperwrite has over 30 years of experience as a technical communicator. For over 20 years, Tony has worked in the areas of online help systems, computer-based training, and XML documents. In 1993, he founded HyperWrite, a company providing training and consultancy in structured authoring, Help systems, DITA, and technology strategy. Tony completed his PhD in semantic mark-up languages in 2011, and his book The DITA Style Guide was published in the same year. He is a member of the OASIS DITA Technical Committee and chair of the DITA Help Subcommittee, is an adjunct teaching fellow at Swinburne University, and is the Director of Training for TCTrainNet, a training initiative of tekom, the German professional association for technical communicators.


Exploring RoboHelp: Dynamic "boilerplate" with Snippets and UDVs (Variables)


Reusable content is a huge timesaver with any HAAT or publishing system: discover how RoboHelp employs "snippets" subtopics or tracts of text and UDVs User Defined Variables to leverage this technique. Simple drag n' drop allow you to plant globally "update-able" lists, cautions, warnings. You may also do the reverse by selecting sections of legacy data in your project and moving it into a new snippet.

Discover strategies for using UDVs variables to cover changeable data like product names, versions, office locations, etc. Again, a simple drag n' drop may be used by beginners or simple keyboard shortcuts for more advanced users. With these techniques you can swiftly customize your RoboHelp project to publish multiple versions for external or internal audiences.

About the Presenter: Maxwell Hoffmann, Adobe's Global Product Evangelist for Tech Comm Suite, has extensive tech comm publishing experience, having worked for a variety of publishing vendors and translation agencies before coming on board with Adobe. He is a former FrameMaker product marketing manager with Frame Technology before Adobe acquired the product, and has trained over 1,200 people in scalable publishing solutions over the years.


Beyond Help: Aggregating content with RoboHelp


RoboHelp 10 is an ideal solultion for publishing to multiple devices: HTML5 output expands publishing to a variety of tablets with "device aware" layouts. But RoboHelp is also an ideal authoring tool for collecting and aggregating content from a variety of common file formats.

In the webinar see how to:

  • import or link files from Word
  • import or link files from FrameMaker
  • import legacy files from formats like PDF

Many people producing policies and procedures or help desk sites must capture critical information from many legacy files. This brief webinar will show you examples of just how easy it is to bring files in from multiple formats into a simple RoboHelp project. Naturally, you can still author topics "from scratch" within RoboHelp itself, or combine those new topics with the legacy source file data mentioned above.

Join our special guest, RoboHelp expert Willam van Weelden, for this dynamic presentation, which will be filled with many short, simple, live examples. Willam van Weelden is from Amsterdam and expert in CSS3 design and the new HTML5 standards. www.wvanweelden.eu


Towards an Agile authoring methodology: learning from the Lean methodology


Agile development is a way of managing IT development teams and projects that was introduced around 2001. It is a set of principles that aims to result in more successful projects by breaking a project down into a series of incremental and iterative stages. As Agile has become increasingly popular, technical communicators have needed to learn how they can work effectively within these projects.

In this session, thought leader Ellis Pratt will share key highlights from a White Paper he has written on this topic. The session covers topics that include:

  • Features of Agile
  • Agile's affect on writing
  • Learning from Lean
  • Writing in an Agile environment
  • Load leveling
  • Minimize the need for rework

Slides and notices in the recording will give you the link to the white paper itself.

About the presentor: Ellis is Director and Help Strategist at Cherryleaf, a technical writing services and training company based near London, in the United Kingdom. He has over fifteen years’ experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ranked the most influential blogger on technical communication in Europe, Ellis is also an author and editor of two books: ‘How to Write Instructions’ and ‘Trends in Technical Communication’.


Optimizing your RoboHelp content for best SEO results


RoboHelp 10 swiftly creates beautiful WebHelp, HTML5 or other types of web and Help files. In nearly all cases, your users are going to use search to locate desired content. In some cases, your RoboHelp published results may allow search to go outside of your files and bring up results from other website. Obviously, you would not want information from a competitor’s website to appear at the top of the list. Search Engine Optimization SEO is a high priority for the success of your projects.

Fortunately, RoboHelp 10 provides a number of easy-to-use tools to help refine and control the search experience for your users. In this session you will see live examples on how to use a variety of tools and techniques, including:

•    Metadata menu to define search keywords
•    Linguistic synonyms
•    Stop lists

Join our special guest, RoboHelp expert Willam van Weelden, for this dynamic presentation, which will be filled with many short, simple, live examples. Willam van Weelden is from Amsterdam and expert in CSS3 design and the new HTML5 standards. www.wvanweelden.eu


HYPERWRITE Sess 2) The importance of metadata


Partly due to the advent of XML, many parts of the documentation process can now be automated. And one of the keys to accurate “processing” and “transforming” of text is metadata. Metadata is data about data. Information that describes or classifies information. Even if we've never used the term "metadata" before, we've actually know it well. An index is metadata. It helps describes the information, but it is not part of the core information itself. When we look deeper, we find metadata in document styling, in semantic mark-up, in SEO, in translation, in content management systems, and even in file names. By improving our knowledge and application of metadata, we can raise the quality of our documents.

About the Presenter: Based in Melbourne, Australia, Dr Tony Self @hyperwrite has over 30 years of experience as a technical communicator. For over 20 years, Tony has worked in the areas of online help systems, computer-based training, and XML documents. In 1993, he founded HyperWrite, a company providing training and consultancy in structured authoring, Help systems, DITA, and technology strategy. Tony completed his PhD in semantic mark-up languages in 2011, and his book The DITA Style Guide was published in the same year. He is a member of the OASIS DITA Technical Committee and chair of the DITA Help Subcommittee, is an adjunct teaching fellow at Swinburne University, and is the Director of Training for TCTrainNet, a training initiative of tekom, the German professional association for technical communicators.


Adobe TCS: Blending Captivate with RoboHelp


There’s more to Adobe Tech Comm Suite than just RoboHelp and FrameMaker; there is also Captivate! This dynamic, almost “self-training” eLearning tool is a tremendous “value add” to the suite for both products previously mentioned. This webinar will focus on the many ways in which Captivate videos or screen simulations can be integrated with RoboHelp. You may pause during the creation of a RoboHelp project to initiate a Captivate movie for inclusion in that project. You may also import previous saved Captivate projects into RoboHelp for step-by-step learning. RoboHelp and Captivate expert Rick Stone of Show Me Solutions will show you how.

About the presenter: Rick Stone is the instructor and co-owner of ShowMe Solutions, based in Kansas City, Missouri. Rick became an Adobe® Certified Instructor for the Adobe® RoboHelp HTML™ and Adobe® Captivate™ products after first being a long time power user. Rick is well known among the user communities and is also recognized as an Adobe Community Expert for both products. He is also recognized as a Microsoft Help MVP as well as a member of the Adobe® Captivate™ Advisory Board.

 


Introduction to CSS in RoboHelp


RoboHelp's cascading style sheet CSS editor offers a powerful, flexible way to format content in your projects. For example, if you format all the subheads in a project one at a time using the formatting toolbar, then have to reformat them one at a time for a font change, you'll love being able to reformat them all at once with a dozen mouse clicks by using styles. This power applies to any RoboHelp project output, and is crucial if you want to go mobile or use the HTML5 outputs in RoboHelp 10.

Some find CSS to be arcane and mysterious. What is a <div> anyway? And more… This webinar answers these questions. You'll get:

  • An overview of CSS concepts, new concepts like absolute vs. relative size units, and trends like CSS2 vs. CSS3 and media queries.
  • A light overview of CSS coding.
  • A review of the eight style categories offered by the RoboHelp 10 style editor.
  • A review of why bulleted and numbered lists in old projects may break when opened in RoboHelp 8, 9, or 10, and what to do about it.

About the presenter: Neil is an internationally known consultant, strategist, developer, and trainer for online content in all forms from traditional online help to mobile. Neil is a long-time RoboHelp consultant and trainer, and is certified in other help authoring tools and the Viziapps app development platform. He provides these services through Hyper/Word Services www.hyperword.com. He is an STC Fellow and the founder and manager of the Bleeding Edge stem at the STC summit. You can reach him at nperlin@nperlin.cnc.net.


Merged Help Magic with RoboHelp


 Learn how to easily and expertly create merged webhelp systems in RoboHelp 10. Lightext will demystify the process of merging multiple help projects into one seamless online library. In this session you will learn what a merged help system is and why you may want to create one. Lightext will walk through building a merged help system and show samples of libraries that have already been created. This webinar will cover:

  • Creating a parent project
  •  Merging the child subordinate projects into the parent project
  • Setting up the first page redirect
  • Creating links between projects
  • Creating the merged webhelp output
  • Testing the output
  • Developing topics for an instructional project including, What's New, Helpful Hints, and Revision pages.
  • Managing the merged help system
Presenters: This eSeminar is features Beth Gerber, President of Lightext, Inc. Lightext is a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry. Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com


Session 5) RoboHelp 10 Help productivity features and context-sensitive help (CSH) for mobile apps


Session 5 RoboHelp 10 Help productivity features and context-sensitive help CSH for mobile apps
November 28: “There’s an app for that!” Now, RoboHelp 10 extends it Help publishing capabilities to context sensitive help and embedded apps for certain tablet devices. Find out how.

Presenter: Maxwell Hoffmann is Adobe’s Product Evangelist for Tech Comm Suite. A former product manager for FrameMaker at Frame Technology prior to product acquisition by Adobe, Hoffmann also spent a dozen years doing multi-lingual production in the language translation industry. Hoffmann has also provided face-to-face, hands-on training to over 1,200 people in scalable authoring solutions. He has also managed “high page count” projects in DITA, XML and most common authoring tools as well as FrameMaker and RoboHelp.


Publishing Policies and Procedures for Multiple Channels, Formats and Screens


Having procedures, training guides and user manuals available on multiple devices is becoming a business objective in many corporations. We’ll take sample procedures and describe best practices for creating content that will be output to multiple devices and at the same time, learn how RoboHelp 10 provides an easy solution for making this possible. Join the experts from Lightext.com, Beth Gerber and Pam Harrison, for guidelines in effectively using RoboHelp 10 in this versatile workflow.


Employing a Flexible Interaction Language Scheme with User Defined Variables (UDVs)


User Assistance UA professionals are often faced with situations where software applications need to support multiple computing devices, multiple input mechanisms and many human interactions at the same time. This means that the majority of mainstream customers are going to need help from us to learn the language of touch, hand gestures, voice, and more.

When it comes to writing procedures we all need to make an important decision. Do we want to use a generic set of verbs that support all the different types of interactions designed into our software? Or, do we want to customize the content for specific types of interactions?

If you decide to customize your verbs for multiple interaction types, then you definitely want to take advantage of User Defined Variables UDVs in RoboHelp 10. Adding UDVs into your procedure steps automates the process of adjusting verb choices for different interaction types. Even if you are currently only using generic verbs, you may want to use UDVs. That way if you change your approach in the future it will be easy to add support for multiple interaction types. UDVs have many uses in RoboHelp projects. You may already be using them for brand names or user interface terms. This webinar by UA expert Joe Welinske describes how to use UDVs for specifying interaction types.


Session 4) Using new RoboHelp 10 features to make content more searchable


Session 4  Using new RoboHelp 10 features to make content more searchable
November 14: Discover how new enhancements within RoboHelp 10 and Tech Comm Suite give you tighter control over your customer’s search experience. Ensure that search queries will be accurate and relevant.

Presenter: Maxwell Hoffmann is Adobe’s Product Evangelist for Tech Comm Suite. A former product manager for FrameMaker at Frame Technology prior to product acquisition by Adobe, Hoffmann also spent a dozen years doing multi-lingual production in the language translation industry. Hoffmann has also provided face-to-face, hands-on training to over 1,200 people in scalable authoring solutions. He has also managed “high page count” projects in DITA, XML and most common authoring tools as well as FrameMaker and RoboHelp.


Session 3) Publishing unstructured or XML content from FrameMaker 11 to tablets


Session 3 Publishing unstructured or XML content from FrameMaker 11 to tablets and productivity enhancements
October 30: Regardless of whether you author regular unstructured content, or DITA/XML in FrameMaker 11, now Tech Comm Suite 4 allows a few mouse clicks to publish your content to HTML4 multiscreen, ePub2, ePub3 or both Kindle formats.

Presenter: Maxwell Hoffmann is Adobe’s Product Evangelist for Tech Comm Suite. A former product manager for FrameMaker at Frame Technology prior to product acquisition by Adobe, Hoffmann also spent a dozen years doing multi-lingual production in the language translation industry. Hoffmann has also provided face-to-face, hands-on training to over 1,200 people in scalable authoring solutions. He has also managed “high page count” projects in DITA, XML and most common authoring tools as well as FrameMaker and RoboHelp.


Streamlining the Approval Process of Policies and Procedures via RoboHelp


Obtaining approvals on policy and procedures can be a painstaking and complex process.  Using the Content Review tool, which has been improved in RoboHelp Version 10, learn how this process can be simplified and managed.  In this webinar, Lightext will demonstrate strategies for:

  •  Handling multiple reviews

  • Tracking reviewers' edits

  • Techniques for shortening the approval process

  • Providing the reviewer with a webhelp to .chm sample

  • Simultaneously managing content that is being developed, out for review, and approved for publishing

Presenters: his eSeminar is hosted by Beth Gerber, President of Lightext, Inc. Lightext is a technical writing and training consulting firm specializing in policy and procedure development and instructional design and delivery for the financial services industry.  Lightext is also an Authorized Adobe Training Center located in Arcadia, California. www.lightext.com


End-to-End Microsoft SharePoint integration with Adobe RoboHelp 10


Microsoft SharePoint is a growing platform for multi-author teams who need to keep their content synchronized. A growing share of SharePoint users now access their content from mobile devices and tablets. Adobe RoboHelp 10 provides an easy way to publish Multiscreen HTML5 directly to a SharePoint site to facilitate those devices. At the same time, the workflow provides version and source control integration between RoboHelp and SharePoint. This allows for files to be checked in and out. Authors can also publish native SharePoint files .aspx directly to a SharePoint site from within RoboHelp.

In this eSeminar you will learn how to:

  • Publish native Microsoft SharePoint .aspx format directly to a document library.
  • Reuse shared assets from a common repository on a shared location using RoboHelp’s Resource Manager
  • Use SharePoint as your source control tool with Check-in, Check-Out of files and keeping a history of your topic content all from a convenient toolbar right within RoboHelp.
  • Improve the Search Experience by taking advantage of both SharePoint and RoboHelp’s search capabilities.
  • Use SharePoint to facilitate RoboHelp’s PDF Review and Collaboration workflow to keep authors and subject matter experts in sync.
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Presenters: This eSeminar is hosted by Adobe Certified RoboHelp Instructor John Daigle. John teaches and consults Adobe RoboHelp and Adobe Captivate and is based in Evergreen, Colorado. www.showmethedemo.com.


Session 2) Multichannel, multiscreen publishing workflow using RoboHelp and Tech Comm Suite


Session 2 Multichannel, multiscreen publishing workflow using RoboHelp and Tech Comm Suite
October 11: RoboHelp 10’s new ability to publish to HTML5 multiscreen enables swift single source publishing to tablets and mobile devices as well as desktop HTML. Discover how much more flexible your Help output can be.


Presenter: Maxwell Hoffmann is Adobe’s Product Evangelist for Tech Comm Suite. A former product manager for FrameMaker at Frame Technology prior to product acquisition by Adobe, Hoffmann also spent a dozen years doing multi-lingual production in the language translation industry. Hoffmann has also provided face-to-face, hands-on training to over 1,200 people in scalable authoring solutions. He has also managed “high page count” projects in DITA, XML and most common authoring tools as well as FrameMaker and RoboHelp.


Part 1: Taking Advantage of RoboHelp 10 Authoring Enhancements for Policy and Procedure Development


Watch Part 1 of a 3-part series to learn about updates to the authoring environment in RoboHelp 10 related to improvements in developing policy and procedure as well as training content. Relevant product improvements include css enhancements, reusable content, revised templates and more. Join the experts from Lightext.com, Beth Gerber and Pam Harrison, for guidelines on using recently released RoboHelp 10 in the most effective manner for this important work. Live demos of RoboHelp 10 features using actual projects are shared. Although the focus is on Policies & Procedures, the workflow and features used are applicable to all industries and most tech comm projects.


Multi-screen Help Authoring


For the last thirty years or so the designers of personal computing software have had a fairly consistent canvas with which to work. Viewing screens for most computers have been in a range of approximately 10-14 diagonal inches. Screen resolutions in the past twenty years have been fairly static as well. It was possible to deliver our user experience in one presentation flavor. The UI would scale automatically from desktop to laptop and even to netbook. UA designers enjoyed not having to worry very much about how our information would look and feel on different displays.

This has changed quickly and dramatically. The Smartphone storm kicked off by the iPhone created enormous demand for devices with dimensions of less than three inches on a side. Similarly, Apple’s launch of iOS sparked a furious drive by software developers to create applications to fit this new form factor. Whether we are doing Help for native OS apps or presenting content in a mobile browser, we need to address the wide and growing fragmentation of devices.

One possible solution lies with multiscreen authoring for a responsive design. HTML 5, partnered with CSS3 and JavaScript, offers a way to single-source our content in an intelligent and scalable way. Products like RoboHelp 10 include support for this as well as conditional text and user-defined variables.

Join Joe Welinske in this session which will introduce the concept of responsive design and multiscreen authoring. It will include demonstrations of how to craft your content to support varying screen dimensions and user interaction types like touch and hand gestures.


Become an eBOOK Publisher for eReaders, Desktop, Mobile and Tablet Devices


Technical documentation teams are now moving Policies and Procedures project content from the desktop to mobile devices and tablets. Adobe RoboHelp 10 supports the new ePub 3 and ePub 2.0.1 as well as the Kindle Fire KF8 formats. The publishing targets are eBook readers such as Amazon Kindle, Barnes & Noble's, Nook, etc. as well as tablets users Apple iPad, Samsung Galaxy, BlackBerry Playbook, etc. and even smartphones such as Motorola's Droid and Samsung's Galaxy S series.

In this eSeminar you will learn how to:

  • Prepare an existing RoboHelp project for generating to many devices using the new eBook Single Source Layout.
  • Optimize content maximum compatibility to adapt and accommodate a growing number of eBook readers and mobile devices.
  • Create an eBook Single Source Layout for ePub 3 and Kindle Book.
  • Enter Meta Information including publisher and copyright info as well as a Cover Image.
  • Validate the content in accordance with requirements of the Apple Store.
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Presenters: This eSeminar is hosted by Adobe Certified RoboHelp Instructor John Daigle and his guest, Kevin Siegel. John teaches and consults Adobe RoboHelp and Adobe Captivate and is based in Evergreen, Colorado www.showmethedemo.com. Kevin Siegel is founder of IconLogic and develops courseware for Adobe RoboHelp and many other Adobe products. He distributes his courseware using the ePUB format and is based near Baltimore, Maryland www.iconlogic.com.


Multiscreen HTML5 for multi-device publishing with Adobe RoboHelp 10


With Multiscreen HTML5 Single Source Layouts and the new Screen Layout Editor, you can deliver content to almost any device and screen size. From iPhones to Android smartphones like Galaxy, tablets like iPad  and Kindle Fire to desktop computers, Adobe RoboHelp 10 has you covered! Support for modern HTML5 output and CSS3 means authors are no longer limited to the old-fashioned and restrictive frame-based "tri-pane" window. Convenient common screen sizes for many devices are ready-to-use. Each screen size can be mapped to a different screen layout so that the appearance of the content is right for the device.

In this eSeminar you will learn how to:

  • Choose Screen Profiles to accommodate the particular screen sizes you are targeting Mobile, Tablet, Desktop, etc.
  • Take your existing project and generate "batch" output for many screen sizes using the new Multiscreen HTML5 Single Source Layout.
  • Select from the Screen Layout “Gallery” of prepared layouts.
  • Customize the look and feel as well as the structure of your content using the Screen Layout Editor.
  • Optimize the output so that the content adjusts and adapts to different screen sizes.
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Presenters:

This webinar is hosted by Adobe Certified RoboHelp Instructor John Daigle and his guest, Willam van Weelden. John teaches and consults Adobe RoboHelp and Adobe Captivate and is based in Evergreen, Colorado www.showmethedemo.com. Willam van Weelden is from Amsterdam and expert in CSS3 design and the new HTML5 standards. www.wvanweelden.eu


Key Trends in Software User Assistance (Part Two) - Emerging Paradigms and Opportunities


Adobe is proud to present the second part of this two part webinar series watch Part 1 here on Trends in Software User Assistance UA. In this series UA expert Joe Welinske, discusses the current and future issues associated with software user assistance. This webinar will focus on the emerging paradigms in information technology and user assistance. These include comprehensive support strategies, integration with Agile methodologies, emerging opportunities in technical writing, editing simulations and videocasts, supporting mobile devices, and search engine optimization. These trends address some of the key questions currently being asked by technical communicators and content strategists who work with help content.


What’s new in Adobe Technical Communication Suite 4


Adobe® Technical Communication Suite 4 is a powerful, integrated toolkit with single-source authoring, rich multimedia integration, and multichannel, multiscreen HTML5 publishing capabilities. Create XML/DITA content natively with Adobe FrameMaker® 11. Publish virtually anywhere using Adobe RoboHelp® 10. Deliver engaging, interactive content with graphics, demos, and more using Adobe Illustrator® CS6, Adobe Captivate® 6, and Adobe Presenter 8. Rapidly collaborate with review-capable PDF documents.

Join Ankur Jain, Senior Product Manager at Adobe, for an interactive webinar where Ankur will take you through the amazing new capabilities in Adobe Technical Communication Suite 4.

  • Work faster with cross-product integration
  •   Easily author and enrich XML/DIT A content
  • Publish to multiple channels, formats, and screens using multiscreen HTM L5
  • Increase enterprise productivity


What’s new in Adobe RoboHelp 10


Adobe RoboHelp 10 software is an easy-to-use authoring and multichannel, multiscreen HTML5 publishing solution. Deliver content to iPad and other tablets, smartphones, and desktops using output formats such as multiscreen HTML5, WebHelp, CHM, Adobe® AIR® Help, PDF, eBook, and native mobile apps. Work in multi-author environments using next-generation collaboration and review features. Personalize and optimize content for relevance and search. Easily develop context-sensitive help with usability enhancements.

Join Ankur Jain, Senior Product Manager at Adobe, for an interactive webinar where Ankur will take you through the amazing new capabilities in Adobe RoboHelp 10.

  • Publish to multiple channels, formats, and screens using multiscreen HTML5
  • Easily author help, policy and procedure and knowledgebase content
  • Personalize, optimize, and socially enable content
  • Efficiently collaborate and rapidly review


Future of TechComm – Content Accessibility Webinar Series - Part 3


The future of TechComm is rapidly changing. It’s going to be a complex – but exciting time. And Adobe is committed to help you succeed and prosper in it. As a first step we bring to you a host of thought-leadership content from a list of well-known thought-leader and speakers.

As businesses grow and become increasingly global, they must cater to a larger and more diverse set of content consumers. And therefore, creating great content has to be complimented with the ability to deliver the content in the format, style and location preferred by users. This makes ‘accessibility’ a cornerstone of successful content strategy. Adobe is excited to host Char James Tanny, a content accessibility thought-leader, author and speaker, for a three webinar series that includes:

  • Part I: Making Sense of Accessibility - standards, legal issues, and myths 19th June 10-11AM PST
  • Part II: Creating an Accessible Layout - document structures, colors, and using custom style sheets 17th July, 10-11AM PST
  • Parth III: Developing Accessible Content - tips on grammar, paragraph and sentence length, alternate text, and more 31st July, 10-11AM PST


Future of TechComm – Content Accessibility Webinar Series - Part 2


The future of TechComm is rapidly changing. It’s going to be a complex – but exciting time. And Adobe is committed to help you succeed and prosper in it. As a first step we bring to you a host of thought-leadership content from a list of well-known thought-leader and speakers.

As businesses grow and become increasingly global, they must cater to a larger and more diverse set of content consumers. And therefore, creating great content has to be complimented with the ability to deliver the content in the format, style and location preferred by users. This makes ‘accessibility’ a cornerstone of successful content strategy. Adobe is excited to host Char James Tanny, a content accessibility thought-leader, author and speaker, for a three webinar series that includes:

  • Part I: Making Sense of Accessibility - standards, legal issues, and myths 19th June 10-11AM PST
  • Part II: Creating an Accessible Layout - document structures, colors, and using custom style sheets 17th July, 10-11AM PST
  • Parth III: Developing Accessible Content - tips on grammar, paragraph and sentence length, alternate text, and more 31st July, 10-11AM PST


Are You Tempted to Use a Template to Expedite Policies & Procedure Development?


When you or others in your organization mention the term “template” for policies and procedures P&P, do you really know what type of template you or they are talking about? It is a fact: there is much confusion and misunderstanding about what is meant by “template” and the expectation of using a template for developing or communicating P&P content. Join the recognized P&P authority Raymond Urgo as he defines three types of templates and clarifies their purposes and limitations. He will reveal why people are tempted toward templates for solutions and fall victim to templates for the wrong reasons resulting in poor P&P content.


Content Scenarios for exploring new Information Products


Every day technical communication teams are being asked to do something new. Given the rate of change that is apparent in the marketplace, and the expanding array of new devices and venues that will need to be supported, this trend will only accelerate. One question that comes up is how do teams explore the new publishing pathways so that they can determine what changes they will need to their overall content creation and publishing process. Join Intelligent Content thought leader Joe Gollner as he guides us through some proven steps in exploring new information products and refining content processes. In particular, this session will introduce the concept of a content scenario, a technique he has used for years to help organizations adapt their information product portfolios efficiently and effectively. As part of this session, Joe will introduce a public domain content scenario for helping projects to explore how DITA might be used to address certain types of new information product. Join Joe Gollner and Adobe product evangelist Maxwell Hoffmann for this practical session on how technical communication teams can handle the demands being sent their way.


Future of TechComm series: Designing technical documentation for tablets


With more and more people using tablets for reading technical documentation, this webinar looks at how this trend will affect the way technical documents are designed and developed. We'll look at examples of documents that 'work' on a tablet, as well as documents that don't. We'll explore some of the emerging design trends for presenting technical documentation on tablets, and what they mean for Technical Writers. We'll also investigate how tablets, and the technologies contained within then, could be used to improve the User Assistance we provide to our readers. 

Ellis is Director and Help Strategist at Cherryleaf, a technical writing services and training company based near London, in the United Kingdom. He has over fifteen years’ experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ranked the most influential blogger on technical communication in Europe, Ellis is also an author and editor of two books: ‘How to Write Instructions’ and ‘Trends in Technical Communication’.


Getting Real: Electronic Documents for the Field


With all of current focus on handheld devices and smartphones, we sometimes forget that there is a compelling need for portable, mission critical content available on devices that display well out-of-doors and that can operate for extended periods without recharging or reconnecting. Examples can be drawn from the construction, defense, energy and transportation sectors. Users working in these circumstances need up-to-date information that they can assess using e-Ink Readers, which have better out-of-doors display, longer battery life, and faster download times over slower connections. In this session, Intelligent Content thought leader Joe Gollner will lead us in an exploration of these requirements and of the tactics that can be deployed to address them. Among the considerations to emerge is the need for metadata to enable highly tailored information products to be built to these users. Other practical considerations touch upon the types of illustrations that will need to be available to the publishing process. Join Joe Gollner and Adobe product evangelist Maxwell Hoffmann for this compelling session on one more direction that portable content delivery is headed.


Future of TechComm – Content Accessibility Webinar Series - Part 1


The future of TechComm is rapidly changing. It’s going to be a complex – but exciting time. And Adobe is committed to help you succeed and prosper in it. As a first step we bring to you a host of thought-leadership content from a list of well-known thought-leader and speakers.

As businesses grow and become increasingly global, they must cater to a larger and more diverse set of content consumers. And therefore, creating great content has to be complimented with the ability to deliver the content in the format, style and location preferred by users. This makes ‘accessibility’ a cornerstone of successful content strategy. Adobe is excited to host Char James Tanny, a content accessibility thought-leader, author and speaker, for a three webinar series that includes:

  • Part I: Making Sense of Accessibility - standards, legal issues, and myths 19th June 10-11AM PST
  • Part II: Creating an Accessible Layout - document structures, colors, and using custom style sheets 17th July, 10-11AM PST
  • Part III: Developing Accessible Content - tips on grammar, paragraph and sentence length, alternate text, and more 31st July, 10-11AM PST


13 Common Mistakes about Communicating Policies & Procedures Content…and How to Avoid Them [Part 2 of 2]


Every organization functions according to its unique operating practices, frequently referred to as policies and procedures P&P. For those organizations interested in investing in the communication of their P&P, the first of this two-part webinar will address six common mistakes specifically concerning the understanding of the use of P&P information and the approaches to developing P&P information. The second part will address seven common mistakes specifically concerning the process for developing P&P information, standards for developing P&P information and talents for developing P&P information. Join the recognized P&P authority Raymond Urgo as he identifies these common mistakes with their myths and misunderstood expectations while introducing you to the proper understandings and strategies to avoid these mistakes.


Transition from Content Consumer to Content Creator: Dual Viewpoints


The technical communications world is changing quickly with technological advances. It can be a difficult transition from content consumer to becoming a content creator. If you are new to the technical communications field and trying to find some direction, how do you make that transition and learn the tools of the trade? Join technical communicator Danielle Villegas, who blogs and tweets as TechCommGeekMom, as she discusses the challenges of being a content manager, pursuing a professional course in Technical Communication, and moving ahead in a technical communications career. Danielle will concentrate on content for mobile devices while sharing her first hand experiences learning about the most desired skills. She will be discussing how visual and web design, technical writing and editing, and content management skills come together to create good technical content.


13 Common Mistakes about Communicating Policies & Procedures Content…and How to Avoid Them [Part 1 of 2]


Every organization functions according to its unique operating practices, frequently referred to as policies and procedures P&P. For those organizations interested in investing in the communication of their P&P, the first of this two-part webinar will address six common mistakes specifically concerning the understanding of the use of P&P information and the approaches to developing P&P information. The second part will address seven common mistakes specifically concerning the process for developing P&P information, standards for developing P&P information and talents for developing P&P information. Join the recognized P&P authority Raymond Urgo as he identifies these common mistakes with their myths and misunderstood expectations while introducing you to the proper understandings and strategies to avoid these mistakes.


Deriving efficiencies from collaborative review cycles


Subject matter expert, Oana Diaconu, of Globalization Partners International joins Adobe product evangelist, Maxwell Hoffmann, to demonstrate various collaborative review processes for technical content. If the linguistic reviewers have access to the Cloud such as SharePoint Server or Acrobat.com, multiple comments and annotations may be made in the same review files. If you work with remote staff with limited internet bandwidth, PDF review files may be emailed and annotated with the free Acrobat Reader. In this webinar you will discover:

  • the proper way to make annotations about 60% of PDF annotations submitted to translation agencies are incorrect, and
  • how multiple reviewers’ collaborative comments may be imported directly into tools like FrameMaker or RoboHelp as source files for “fool proof” edits.


Enterprise Productivity Enhancements in RoboHelp 9 and RoboHelp Server 9


Enterprise users regularly use Adobe tools like RoboHelp 9 and RoboHelp Server 9 for Help & Policy Authoring, Publishing and Hosting. However many organizations fail to capitalize on features that enable these tools to be used as enterprise-wide content aggregators pdf, Word, HTML, FrameMaker, XML, etc.. Businesses of the future will only be thronged by a bigger plethora of content formats and hence a greater challenge towards publishing in a consistent manner and provided content users with a seamless experience. This eSeminar will look at best practices for enterprise-wide content development and publishing using RoboHelp.


Mobile and Social – The Future of Technical Communication


Join Tom Aldous, Adobe Technical Communication Evangelist and Adobe partner Daniel R. Odio, CEO of Socialize, Inc. <http://www.getsocialize.com/> for an interactive webinar where they will discuss how mobile and social are changing the way people communicate create, share and consume content, the strategic implications of the same for today’s technical communication professionals, and how best to ride these mega trends in the technical communication space. 

If you are looking for ways to better engage your users and boost discovery and interaction with your content, this is a “can't-miss” webinar!


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