Manage subscriptions
Acrobat Reader is a free application that you can use to open, view, sign, print, annotate, search, and share PDF files. However, you need to purchase a subscription plan to be able to access premium features. You can subscribe to any one of the following mobile subscription plans:
Adobe Acrobat Premium
It provides you access to the following premium features:
You get access to all the above listed premium features on Acrobat Reader mobile app.
You can access most of the premium features on mobile, desktop, and web application of Acrobat Reader. The Edit and eSign functionalities on Web and Desktop app are not available for Acrobat Premium subscribers. For more details, see Adobe Acrobat DC Plans & Pricing.
You will be automatically charged monthly or annually, based on your subscription terms.
If you accept a free 7-day trial offer for an annual subscription, you’ll get an email when your trial is about to end. At the end of your free trial period, you will be automatically charged for the amount in your subscription terms. To avoid charges, cancel the subscription before the trial period ends.
See also
Are you seeing a different interface? If yes, you are using our classic interface. See how to use the premium features on the classic interface.
Acrobat Reader Plus
It provides access to only the following premium features: Edit the text on PDF, Edit images, Create PDFs, and OCR.
It’s a mobile-only offer that can only be used in the Acrobat Reader mobile app.
Note
Acrobat Reader Plus is currently only available to a limited set of customers as part of our ongoing efforts to identify and address our customers’ unique document needs. If Adobe Acrobat Reader Plus is not visible in your app, you can get access to the paid mobile tools by purchasing Acrobat Premium on the Settings page.
Note
Acrobat Reader Plus does not support text recognition in scanned documents for Indonesia and Philippines local languages.
Subscribe to services
If a feature you’re trying to use is not available or asks you to subscribe, you can check your current subscriptions and add new ones. To do so:
Tap
Tap Subscriptions. The page that appears lists the subscriptions with current status.
To subscribe to a service, tap the subscription name and then tap Try Now.
In the page that appears, review the subscription details and take one of the following actions, as required:
To purchase annual subscription, select Yearly > Start 7-day free trial. In the dialog that appears next, sign-in with your existing credentials or sign-up for an Adobe account, and follow through the process.
To purchase a monthly subscription, select Monthly > Subscribe Now. Next, sign-in or sign-up and follow through the process.
Note: Annual billing for Premium subscription starts when your free trial ends. If you do not want to continue with the subscription, cancel before the trial period ends and you won’t be charged. Monthly or yearly subscriptions renew automatically until you cancel before the renewal period.
Note
If you have not updated to the latest app version, you’ll see the legacy user interface which lists individual subscriptions.
Upgrade existing subscriptions
You can upgrade to any package using one of the following two ways:
You can upgrade directly from the Acrobat Reader mobile app by accessing the settings page.
Alternatively, if you initially purchased your plan through the Apple App store, you can also upgrade from there. To know how to switch to a new subscription plan via the Apple App store, go to the Apple support page.
Your new subscription begins immediately after upgrading, and you’ll be refunded for the remaining duration of your canceled subscription. Your subscription automatically renews on a yearly or monthly basis, depending on your chosen plan, until you decide to cancel. You have the flexibility to cancel at any time through your Apple account settings.
Cancel a subscription
You need to cancel a subscription from the store where it was purchased.
To initiate cancellation from Adobe Acrobat Reader app:
Tap
Tap Subscriptions.
Tap Manage subscriptions.
When the App Store opens, complete the workflow for your selection.
You should receive a cancellation email.
Cancellation fee and refunds
A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.
Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to Refunds from Apple for App Store or iTunes Store.
Need more help with refunds? Use the Contact Us chat bot at the bottom of Acrobat Reader mobile FAQ page.
Restore a subscription
If you are unable to use or find your previously purchased subscriptions, try to restore them. To resotre your subscriptions:
Tap
If not already signed-in, tap Sign-in and follow the steps to sign in to your account.
Note: To restore a subscription, you must be signed in with the ID that you used to purchase the subscription.
Tap Subscriptions.
Tap Restore purchases.
If your account has active subscriptions, you see a message saying that your purchase is restored. Relaunch the app and try to use your paid subscription.
Note
If you see a “Restore Error”, refer to FAQs to learn how to troubleshoot the error.
Update Your App
Acrobat Reader is seamlessly integrated with your device and Adobe Adobe cloud storage. However, a change in any of these components may require an update in one or more of the other components. You need to update your app to the latest version if it does not update automatically.
Adobe cloud storage is an evolving service and the ongoing changes may break some workflows that use DC services. So, you need to update Acrobat Reader to the latest version when prompted to do so.
We suggest that you update the app and enable auto-update to ensure access to the latest version. To do so, follow the Apple Store instructions.
Save files
Files changed through the use of subscription services are always saved. On iOS, such files are always saved to Adobe cloud storage irrespective of their original location.
FAQs
Why was I automatically charged after the free trial ended?
The free trial automatically converts to a paid subscription at the end of the trial period.
If I cancel my subscription, does Adobe send a confirmation?
If you cancel via Adobe, you get a confirmation email.
If you cancel via the app store, check your app store cancellation confirmation policies.
I get an “Unable to restore purchases” error when I try to restore my purchases. Why am I unable to restore my subscription?
You may get an “Unable to restore purchases” error if you are not signed in to the account that you used to purchase your subscription. So, make sure that you sign-in to your subscription account before restoring your purchases. You may also get the error if your account does not have any active or valid subscriptions. To see and verify your active subscriptions, go to the app’s Settings > Subscriptions > Manage subscriptions.
How do I know my trial is ending and I’ll be charged?
Check the settings in the Adobe app to learn when payment will be charged. Tap Settings > Manage subscriptions to view the next scheduled payment.
What do I do if I accidentally subscribe twice?
You cannot subscribe twice with one login ID. If you log in as a different user, you should manage your subscriptions separately under each login.
I want to evaluate whether I should buy or cancel. Where can I get a complete list of features I’m getting on all platforms?
The app stores list the available in-app purchases (available subscription features).
Can I access Acrobat Reader Premium subscription from multiple mobile devices?
Yes, you can access Acrobat Reader Premium subscription from multiple mobile devices by signing in with the subscription account credentials.
Can I use my Adobe Acrobat Premium subscription with Acrobat Reader for desktop?
No, you cannot use your Adobe Acrobat Premium subscription to access the subscription features on Acrobat Reader for desktop.
How does Acrobat Reader Plus differ from the Acrobat premium subscription?
Acrobat Reader Plus provides access to edit, create, and OCR only. Acrobat Premium provides access to all premium tools within the app, including export, combine, compress, sign, and protect.
How do I subscribe to Acrobat Reader Plus?
There are two ways that you can manually subscribe to Acrobat Reader Plus:
You can upgrade your plans through the settings page in the Acrobat Reader mobile app.
You can upgrade through the Apple app settings page. See the Apple support page to learn how to switch to a new subscription plan.
How do I upgrade from Acrobat Reader Plus to Acrobat Premium?
There are two ways that you can upgrade your plan:
You can upgrade your plans through the settings page in the Acrobat Reader mobile app.
You can upgrade through the Apple App store from where your plan was purchased. See the Apple support page to learn how to switch to a new subscription plan.
From App Store on iPad or iPhone: When you upgrade, your new subscription starts immediately, and you will receive a refund for the remainder of your cancelled subscription. The subscription automatically renews yearly or monthly, depending on your plan, until you cancel. Cancel anytime in your Apple account.
How do I downgrade from Acrobat Premium to Acrobat Reader Plus?
You can downgrade your plans through the Apple App Store. Your new subscription starts when your current subscription ends. The subscription automatically renews yearly or monthly, depending on your plan, until you cancel. Cancel anytime in your Apple account.
How do I cancel my plan? What happens to my subscription when I cancel?
Cancel a subscription from the store where it was purchased: When you cancel, you will continue to receive access to paid features until the end date of your original subscription.
From App Store on iPad or iPhone: Apple manages the Acrobat Reader subscriptions purchased from the Apple App Store. See the Apple support page to learn how to View, change, or cancel your subscriptions.
You should receive a cancellation email once you cancel a subscription.
Does Acrobat Reader Plus give me access to paid features on desktop or web?
No, Acrobat Reader Plus is a mobile-only offer that can only be used in the Acrobat Reader mobile app.
If you would like to access paid features on desktop or web, we recommend purchasing Acrobat Pro, which works across desktop, web, and mobile.
Am I able to use Acrobat Reader Plus on the Adobe Scan app?
No, Acrobat Reader Plus can only be used in the Acrobat Reader mobile app. If you would like to access paid features on both the Acrobat Reader and Adobe Scan mobile apps, we recommend purchasing Acrobat Premium, which provides access to paid features on both apps. You can upgrade your plan through the settings page in the Acrobat Reader app, or through the Apple App store. See the Apple support page to learn how to switch to a new subscription plan.
Can my organization purchase Acrobat Reader Plus?
Acrobat Reader Plus is a subscription plan for Individual users only and is not meant for Teams or Enterprise use. For Enterprise mobile app deployment details, see the Acrobat Reader Mobile Enterprise Guide or apply for a license to distribute the app in volume.
Is there a trial version of Acrobat Reader Plus?
No, there is no trial for Acrobat Reader Plus. If you are looking for a trial, Acrobat Premium offers a 7-day free trial for new annual plan subscribers.
Do I get cloud storage with Acrobat Reader Plus?
Yes, Acrobat Reader Plus users receive free Document Cloud storage.