Manage Subscriptions

Acrobat Reader is a free application that you can use to open, view, sign, print, annotate, search, and share PDF files. However, you need to purchase subscription services to be able to use the following premium features:

Subscribe to services

To view your subscriptions and add new ones:

If a feature you’re trying to use is not available or asks you to subscribe, check your current subscriptions as follows:

  1. Tap profileicon

  2. Tap Subscriptions.

  3. To add a subscription or find more details, tap Subscribe Now.

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Upgrade existing subscriptions

Acrobat allows you to upgrade to any package, however it asks you to cancel the existing subscriptions if you are upgrading to a package that includes services you have already subscribed. For example, if you subscribe to Premium, you must cancel all other subscriptions.

Cancel a subscription

You need to cancel a subscription from the store where it was purchased.

To initiate cancellation from Adobe Acrobat Reader app:

  1. Tap profileicon

  2. Tap Subscriptions.

  3. Tap Manage subscriptions.

  4. When the App Store opens, complete the workflow for your selection.

You should receive a cancellation email.

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to Refunds from Apple for App Store or iTunes Store.

Need more help with refunds? Use the Contact Us chat bot at the bottom of Acrobat Reader mobile FAQ page.

Restore a subscription

You subscription should automatically activate. If you have an issue, you can restore your purchase as follows:

  1. Tap profileicon

  2. Tap Subscriptions.

  3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

Note

See also the FAQs below for special cases.

Update Your App

Acrobat Reader is seamlessly integrated with your device and Adobe Document Cloud. However, a change in any of these components may require an update in one or more of the other components. You need to update your app to the lastes version if it does not update automatically.

Document Cloud is an evolving service and the ongoing changes may break some workflows that use DC services. So, you need to update Acrobat Reader to the latest version when prompted to do so.

We suggest that you update the app and enable auto-update to ensure access to the latest version. To do so, follow the Apple Store instructions.

Save files

Files changed through the use of subscription services are always saved. On iOS, such files are always saved to Document Cloud irrespective of their original location.

Subscription FAQs

Why was I automatically charged after the free trial ended?

The free trial automatically converts to a paid subscription at the end of the trial period.

If I cancel my subscription, does Adobe send a confirmation?

  • Cancelling via the app store: Check your app store cancellation confirmation policies.

  • Cancelling via Adobe: Adobe sends you a confirmation email.

How do I know my trial is ending and I’ll be charged?

Check the settings in the Adobe app to learn when payment will be charged. Tap Settings > Manage subscriptions to view the next scheduled payment.

What do I do if I accidentally subscribe twice?

You cannot subscribe twice with one login ID. If you log in as a different user, you should manage your subscriptions separately under each login.

I want to evaluate whether I should buy or cancel. Where can I get a complete list of features I’m getting on all platforms?

The app stores list the available in-app purchases (available subscription features).

Can I access Acrobat Reader Premium subscription from multiple mobile devices?

Yes, you can access Acrobat Reader Premium subscription from multiple mobile devices by signing in with the subscription account credentials.

Can I use my Adobe Acrobat Premium subscription with Acrobat Reader for desktop?

No, you cannot use your Adobe Acrobat Premium subscription to access the subscription features on Acrobat Reader for desktop.

Subscription features

Create PDF

Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can convert many document types to PDF format. This online service requires an internet connection.

To convert an unopened file to PDF:

  1. Log in to Document Cloud.

  2. From the Home, Files, or Shared list, tap plusicon > createicon Create PDF.

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  1. Tap any file location, and navigate to a file.

  2. Select one non-PDF file.

The app automatically converts the file to PDF and saves it to Document Cloud.

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To convert an open file to PDF:

  1. Log in to Document Cloud.

  2. Go to any file list (Home, Files, Shared) and open a non-PDF.

  3. Tap overflowicon > createicon Create PDF.

Your file is automatically converted to PDF and stored in Document Cloud.

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Export PDF to other formats

Subscribers can export PDF content to other formats, including Word, Excel, PowerPoint, and rich text. During the export workflow, users also have the option of converting scanned text into actual text via optical character recognition. Many export languages are supported.

To export an open PDF:

  1. Log in to Document Cloud, and open a PDF.

  2. Tap overflowicon

  3. Tap exporticon

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  1. Specify an export format, such as .docx, .rtf, etc.

  2. Optional: By default, the export language is the same as your installed app. You can change the language by tapping Language and selecting a different language.

  3. Tap Export.

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To export and unopened PDF:

  1. From the Home, Files, or Shared files list, tap overflowicon next to any file.

  2. Tap exporticon, and complete the workflow described above.

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Edit PDF

Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can edit PDFs on phones and tablets. The edit feature allows you to:

  • Add text and images

  • Delete, move, and resize text blocks as well as edit text

  • Change the font style, size, weight, color, and alignment

  • Convert text to a bulleted or numbered list

  • Delete, move, rotate, and resize images

  • Undo and redo actions

To enter edit mode, tap editicon > Edit PDF.

  • To edit text or an image, simply tap it.

  • Tap addtexticon or addimageicon to add a text box or image.

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Refer to Edit a PDF for more details.

Combine files

With subscription to Adobe Acrobat Premium or Adobe Acrobat Pro DC, you can combine up to 12 files into a single PDF. You can also combine files from any integrated file location such as Dropbox and Drive.

Note the following limitations in combining files:

  • You cannot combine files that are shared for review.

  • You must log in to Document Cloud.

  • It requires an internet connection.

  • You need Acrobat Reader subscription.

To combine files:

  1. From the list of files, long press a file until a checkmark appears.

  2. Tap one or more files as needed. You may select up to 12 unshared files.

  3. Tap overflowicon > Combine Files. If you select non-PDF files, Acrobat instantly converts them to PDF.

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Note

Alternatively, from the list of files, you can tap plusicon > Combine Files. Or, you can open a file and tap overflowicon > Combine Files. Next, navigate to a file location, select files, and tap Next. Then, follow the steps below.

  1. Take one or more of the following actions as needed:

    • To reorder the files, tap reordericon and drag a file up or down.

    • To remove a file from the combine list, tap removeicon next to the file.

    • To rename the file, tap pencilicon next to the file title and enter a new name. The file’s default name is “Combine + (current date)”.

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  1. Tap Combine.

The file is automatically sent to Adobe’s Combine service and uploaded to Document Cloud.

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Compress a PDF

With Acrobat’s premium subscritpion, you can compress a PDF file to reduce its size for easier sharing. To compress a PDF:

  1. Tap overflowicon > compressicon Compress PDF.

  2. In the compress dialog that opens, select a compression level and tap Compress in the top right corner.

It creates a compressed copy of the PDF file and saves it to Document Cloud.

Note

A file that has been compressed with ‘High compression’ level or to its smallest size cannot be compressed any further; an attempt to compress such a file gives an error message.

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Password-protect PDFs

Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can password protect PDFs by setting a document open password.

When you create a password for a PDF, note the following:

  • The app creates a file copy named “<the file name>_protected” and saves that file to the Document Cloud. It does not protect or change the original file.

  • Actions which change the file are blocked on mobile devices, including Fill & Sign, commenting, and editing.

  • You can use the restricted features with desktop Acrobat.

  • You can remove the password with desktop Acrobat (you must know the original password).

  • There is no separate password for edit. If a user can open a file, they can edit the file.

  • Currently, Acrobat Reader mobile app does not support printing of password-protected PDFs.

To password protect a file from within an open PDF or from any file list:

  1. Tap overflowicon

  2. Tap protecticon

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  1. Enter a password and confirm it. Use only supported characters.

  2. Tap Set Password.

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Supported characters

When you create a password to password-protect a PDF, you must only use letters, numbers, and the supported characters listed below. Passwords with unsupported characters show an error dialog.

Supported characters: !, “, “, #, $, %, &, ‘, (, ), *, +, ,, -, ., /, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, :, ;, < , =, > , ?, @, A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, Z, [, \, ], ^, _, `, a, b, c, d, e, f, g, h, i, j, k, l, m, n, o, p, q, r, s, t, u, v, w, x, y, z, {, |, }, ~

Open a protected file

To open a password protected file, you must know the password.

Note

There is no way to retrieve a forgotten password.

  1. Open a protected file.

  2. Enter the password.

  3. Tap OK.

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Forgotten Passwords

The password feature is designed to secure your docs against malicious attacks and unwanted viewing. For this reason, there is no way to retrieve a lost password. Note the following:

  • DC mobile product password protection works identically on the desktop.

  • It’s always a good idea to backup your password in a secure manner if you think you could forget it.

  • When you password protect a file, Acrobat Reader creates a new file. The original file is not password protected, and you can always retrieve that file from your device.