Partner Account Manager
Position Summary
Partner Account Managers maintain the relationship between Adobe and one or more partner accounts to ensure partner end clients renew their product subscription and grow their partnership with Adobe. Partner Account Managers have a passion for digital marketing and client satisfaction. Successful Partner Account Managers are business-savvy individuals who have some experience in online marketing and know the value of digital marketing in driving business strategies, especially online strategies. They work directly with our partners to understand business challenges, business objectives, and high level business requirements to determine a successful Adobe solution. The Partner Account Manager will work in conjunction with a Partner Sales Manager and Account Executive (sales) to grow the account.
Responsibilities
- Client relationship management.
- Partner relationship management.
- Engagement planning & management.
- Strategic consulting in online marketing and web analytics.
- Knowledge of digital marketing best practices and strategies.
- Frequent interaction with client employees including Directors, VP's, and CXO.
- Opportunity Identification.
- Experience delivering solution and service recommendations to meet client business objectives .
- Client presentations.
Requirements
- A minimum of 7-10 years of client management with successfully managing client relationships.
- A minimum of 7-10 years of managing relationships within employee organization being an advocate for the customer.
- Experience with digital marketing solutions and services, including but not limited to web analytics, web optimization, and/or content management solutions (preferably Adobe's Digital Marketing suite of products)
- Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations.
- Excellent work ethic and leadership skills.
- Passion for Internet marketing, web analytics and optimization, digital media, and client satisfaction.
- Clear and comprehensive communication via email, phone, and presentations.
- Understanding of enterprise internet business models and online processes, terminology, concepts and strategies.
- Exceptional organizational, presentation, and communication skills - both verbal and written.
- Demonstrated ability to deal with change and excel in high-stress situations.
- Extensive knowledge of Microsoft Office, email, and how the Internet and websites work.
- Experience using Microsoft Excel for managing account information
- Strong understanding of HTML, JavaScript, and web protocols.
- Bachelor's degree.
