Effective May 7, 2012
Adobe ID, registration and customer support
When you register to use an Adobe website or application, create an Adobe ID, or contact us for support or other offerings, Adobe collects information that identifies you. This may include your name, company name, email address, or payment information. We may also sometimes collect other information that does not identify you, such as your job title or industry. Some of this information is required and other information is optional (more information about what specific Adobe websites and applications collect). For student and teacher editions of our applications, information regarding your eligibility is required. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information from you with information from public sources and our trusted partners, in accordance with applicable law. For example, from these sources, we may learn the company size and industry of our business customers.
Adobe websites and applications
We collect information about how you use our websites and applications, including when you use a desktop product feature that takes you online (such as a photo syncing feature). We may collect information that your browser or device typically sends to our servers whenever you visit an Adobe website, or when an Adobe desktop product feature takes you online. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit an Adobe website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. Adobe may collect information about how you use our websites and applications by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website or application. Depending on the website or application, this information may be anonymous (for example, see the Adobe Product Improvement Program) or it may be associated with you. Learn more about the information that specific Adobe websites or applications may collect. Learn about your privacy choices regarding how we use this information.
Adobe product activation and automatic updates
When you activate your Adobe product, we collect certain information about your device, the Adobe product, and your product serial number (learn more). Some of our products include features that connect to our servers and offer you the ability to install updates to the product. We may keep track of information such as whether the update was successful or not.
Emails we send you may include a web beacon that tells Adobe whether you have received or opened the email, or clicked a link within the email. If you do not want us to collect this information from Adobe marketing emails, you can opt out of receiving Adobe marketing emails.
Adobe online advertising
Adobe advertises online in a variety of ways, including displaying Adobe ads to you across the Internet on websites and in apps. We collect information about which ads are displayed, which ads are clicked on, and on which web page the ad was displayed. Learn more about Adobe’s advertising practices.
Buttons, tools, and content from other companies
Adobe social networking pages and social sign-on services
Adobe has its own pages on many social networking sites (for example, the Adobe® Photoshop® team’s Facebook page). You may also be able to sign in to an Adobe website or application using a social networking account, such as a Facebook account. We may collect information when you interact with our social networking pages or use these sign-on features. Learn more about Adobe’s social networking practices.
Adobe uses the information we collect about you in a number of ways, such as:
• Providing you with the Adobe websites and applications for which you have registered, as well as any services, support, or information you have requested
• Better understanding how our websites and applications are being used so we can improve them
• Diagnosing problems in our websites and applications
• Tailoring a website, application, or Adobe marketing to your likely interests
• Sending you business messages such as those related to payments or expiration of your subscription
• Sending you information about Adobe, new application releases, special offers, and similar information (learn more)
• Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns
• Reducing fraud, software piracy, and protecting our customers as well as Adobe
• As further described for a specific Adobe website or application
Learn about your privacy choices regarding how we use your information.
Adobe offers “hosted services” to many companies. This means that data is gathered and stored on our computers for use by other companies. In these situations, your relationship is typically only with that company (learn more about privacy topics for these hosted services).
Adobe works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
Adobe may also share your personal information:
• When you agreed to the sharing.
• With our resellers and other sales partners if you are a business customer and agreed to receive Adobe marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
• When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process (learn more).
• When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or applications against attacks, or protect the property and safety of Adobe, our customers and users, or the public.
• If we merge with or are acquired by another company; we sell an Adobe website, application, or business unit or all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred.
We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our applications and hosted services.
To remove content you have shared on our websites and applications, please use the same website or application feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user that invited you has full control. If you have questions or concerns about this, please contact us.
We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and Adobe cannot ensure or warrant the security of your personal information.
Your personal information and data files are stored on Adobe’s servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world. Please also see Adobe’s Safe Harbor policy.
Many of our websites and applications allow you to edit your personal information by accessing the "my account," "my profile," or similar feature of the website or application you are using.
If you want to delete your Adobe ID account, please email your request to email@example.com. Note that we need to retain certain records for legal or internal business reasons and that some of your information may remain on backup systems, in compliance with applicable law.
We will retain your personal information for as long as necessary to provide you with the websites and applications you are eligible to use with your Adobe ID, or as needed to comply with our legal obligations or enforce our agreements.
The Adobe family of companies (see list of Adobe entities [click "Office Locations" tab] and our acquired companies) and companies we hire to help us market our websites and applications on our behalf may use your information to provide you with information and offers related to Adobe. We give you choices regarding our marketing practices.
If you have a privacy question or complaint, please email us at firstname.lastname@example.org. In addition, please see above regarding questions or complaints related to Adobe websites that have been awarded the TRUSTe Privacy Seal.