Shockwave Installation Instructions

Get Ready
  1. Make sure you have a supported version of a Shockwave-compatible browser. For information about browsers, system requirements, compatibility issues, and other late breaking Shockwave news, read the Shockwave TechNotes.

  2. Print these instructions.


Download Shockwave

On Windows
  1. Go back to the Shockwave Download Center and click the "download now" button. If you are looking for a different version of Shockwave than the one that we chose for you by default, click the "Need a different Shockwave" link in the right column.

  2. Make a note of the directory where you want to save the Shockwave Installer. Usually the default directory is the directory where you last saved a file from your browser. You can choose a different one if you want.

  3. Write the name of the file you are downloading as it appears in the Save As... dialog box. Write the filename here:_________________________________.

    You can use the "Find..." command to locate the file later if you need to.

    *Note for Windows 95 customers running Novell network software: The Novell software will shorten the Shockwave Installer filename once you download it. For example, "Shockwave Installer.exe" will become "!Shockwa~.exe". The Shockwave Installer will still work with this shorter filename.

  4. Click Save.

On the Macintosh
  1. Go back to the Shockwave Download Center and click the "download now" button. If you are looking for a different version of Shockwave than the one that we chose for you by default, click the "Need a different Shockwave" link in the right column.

  2. On your desktop, there should be the Shockwave Installer. If it is not on your desktop, it should be in the download folder of your browser. If you don't know where your download folder is, use the Finder's "Find..." command to locate "Shockwave".

  3. If you have a compressed installer file with the extension ".sea.hqx" and no Shockwave Installer file, you may not have the necessary helper applications to decompress software downloads. Get Stuffit Expander from the StuffIt Expander page and then use it to decompress the ".sea.hqx" file.


Install Shockwave
  1. Quit your browser.

  2. Double-click the Shockwave Installer icon. Follow the instructions that appear on the screen.

  3. Relaunch your browser.

  4. You can test Shockwave's ability to play Director and Flash media by going to the Shockwave Welcome page.


Troubleshooting

If you have installed Shockwave and the movies at the Shockwave Welcome page do not work, check the following:

  1. Make sure you have only one copy of your browser installed and that the copy you installed Shockwave into is the same copy you are using to browse the web.

  2. If you are running a 16-bit version of your browser with Windows 95, you will receive an error stating "Could not load plug-in". This is common with subscribers of America Online and Compuserve. Download the Windows 3.1 version of Shockwave from the "Need a different Shockwave?" link in the right column and install it.

System Requirements

Windows:

  • IBM-compatible PC with 486/25 or greater. Pentium preferred.
  • Windows 3.1, Windows 95, Windows NT 3.51 or Windows NT 4
  • VGA with 8-bit color (256 colors) or greater
  • 8 MB RAM/6 MB free disk space
  • Netscape Navigator: 2.x or 3.0 (or compatible) or Microsoft Internet Explorer 3.0
  • Streaming audio requires a 486 with an FPU or a Pentium

Macintosh:

  • MacOS-compatible computer with a 68040 CPU. PowerPC preferred.
  • MacOS System 7.1.2 or greater
  • 8-bit (256) colors or greater
  • 16 MB RAM/6 MB free disk space
  • Netscape Navigator 2 or greater, Microsoft Internet Explorer 2.1 or greater
  • Streaming audio requires a Power Macintosh or 68040 Macintosh with an FPU