Get support

Contact Adobe Support now at (866) 493-4991 or start a chat.

Your support ID:

${genuineId}

Frequently asked questions

What is a genuine Adobe app?

Genuine Adobe software or apps are legally licensed software purchased directly from Adobe or an authorized reseller. Only genuine Adobe software and apps give you the latest features and functionality, ongoing access to support, and the latest security updates.

What is an unlicensed Adobe app?

  • Software has been modified or hacked, and/or
  • Keys or accounts that are known to have been stolen are used, and/or
  • Usage is not in line with the licensing terms of use (including the end-user license agreement)

How did I get an unlicensed Adobe app?

There are several ways in which you may have acquired unauthorized Adobe apps. Common reasons include:

  • Buying from an unauthorized or unofficial online marketplace
  • Getting your Adobe apps from a friend or associate who may not have known the source

Get genuine Creative Cloud today

Includes 20+ creative apps for photography, design, video, illustration, document management and more. We have plans with special discounts. Find one that’s right for you.

Creativity for all

Photography. Video. Design. UX. 3D and AR. Creative Cloud has everything you need, wherever your imagination takes you.