A letter from Adobe CEO Shantanu Narayen

18 March, 2020

Shantanu Narayan

To our Adobe Community,

 

COVID-19 is changing everything about life and work as we know it. We’re all focused on how to best protect and support our families, employees, customers and communities in the face of this unfolding crisis. On behalf of all Adobe employees, I want to let you know that our thoughts are with those who are affected.

 

Adobe’s mission has always been to enable our customers to produce the world’s digital experiences. Creativity, document productivity, digital marketing and e-commerce are too fundamental to our society and economy to be curtailed because we are working remotely or unable to travel. 

All of us at Adobe are focused on enabling our customers to be productive and collaborative during this challenging time. Here are a few things we are doing to accomplish this goal: 

Ensuring continuity of service

 

We recognise the critical role our technology plays in your creative pursuits and business success. I’d like to assure you that Adobe Creative Cloud, Adobe Document Cloud, Adobe Experience Cloud and Adobe Managed Services remain fully operational. Our cloud solutions are monitored and operated from several locations around the world, across a multi-vendor and multi-cloud infrastructure model. This ensures our ability to continue to deliver our solutions and serve your needs.

 

Making it easier than ever to do business with us

 

We are immediately implementing a number of customer-friendly programmes intended to provide continued access to our products.

 

  • Students now have free, personal in-home access to Adobe Creative Cloud in place of their schools’ in-classroom licences through 31 May 2020.

  • We are making our web-based PDF services on Adobe.com free through 31 May 2020. We hope the ability to create and share documents will help customers.

  • For Creative Cloud and Document Cloud team and enterprise customers in our Value Incentive Plan (VIP), we’re extending the renewal grace period to 60 days.

  • For Creative Cloud and Document Cloud Enterprise Term Licence Agreement (ETLA) customers, we will eliminate additional licence charges for 60 days.

  • Given the urgent need for businesses to communicate digitally with their customers, we are supporting data and analytics web traffic spikes through Adobe Analytics and Adobe Experience Manager. We’re providing greater access and flexibility with Experience Cloud based on the specific needs of our enterprise customers. We have already kept in touch to governments worldwide to make our content management, email, forms and signature technology available.

  • We are transforming Adobe Summit into a digital experience featuring an ongoing cadence of videos and fresh content. It will go live on 31 March with additional sessions continuously being made available following launch to help customers best utilise our applications, services and platform.

 

Adobe is here to support you during these unprecedented times. Our employees are available for any questions or concerns you have. 

 

Above all, stay safe and healthy. 

 

Shantanu

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