The Adobe software you're attempting to install is not genuine.  

If you entered a serial number and received an error like the images below, the Adobe software you're attempting to install is not genuine or not properly licensed. When Adobe detects fraudulent serial numbers and product keys, they are immediately deactivated. Any future attempts to install or reinstall software with this key will fail.  
Message you may have received during installation.


 If these scenarios sound familiar, your Adobe Software is not genuine.

Non-genuine Adobe software can be obtained unknowingly in a number of ways.
We’re reaching out to provide helpful information and flexible, secure solutions.
Purchased it from an unauthorized reseller.
Software can be bought as a physical CD, or digital download from online resellers that appears to be genuine, but is not.
Acquired pirated or stolen software.
This software may have been obtained illegally from torrent sites offering cracked software or serial number generators.

Obtained from the original purchaser.
You may have been given this software for work or as a gift from someone who unknowingly purchased an illegal copy.


Find the plan that’s right for you to replace your non-genuine software.


Creative Cloud All Apps

Get all 20+ creative apps including Photoshop, Illustrator, InDesign, Premiere Pro, and Adobe XD for just

       Photography Plan

         Get Lightroom, Lightroom Classic, and Photoshop, plus 20GB of cloud storage starting at

Students & Teachers

Save 70% on the entire collection of creative apps including Photoshop, Illustrator, and Adobe XD for just

Experience the benefits of genuine Adobe software.


Never miss an update
Access to the latest bug fixes and feature updates.


Best-in-class support
24/7 access to Adobe Customer Support services.


Quality guarantee
Peace of mind that your Adobe software is guaranteed genuine.


Once I got the product it seemed legit—until I installed it. I installed it, opened the program, and it told me the code I entered was invalid and I needed to purchase a new one! What? So I went back to the website and lo and behold ALL of the software and any reference to it was gone—along with the seller who was selling it!


Why buy online from Adobe?

Your information is secure.

Your information is secure.

All online credit card sales are secured with SSL technology, the most secure encryption technology currently available for electronic transactions. 

14 day money-back guarantee.

14 day money-back guarantee.

Change your mind? Cancel your order within 14 days of purchase and you'll receive a full refund. No questions asked. 

No hidden costs.

No hidden costs.
What you see is what you get. Creative Cloud products are electronically delivered, so shipping is free.

24-hour convenience.

24-hour convenience.

Research, compare and purchase your product from the comfort of your home, whenever it suits you. No store hours. No sales pressure.

Explore everything Adobe has to offer.

Creativity for all.

Photography. Video. Design. UX. 3D and AR. Creative Cloud has everything
you need, wherever your imagination takes you.