eMortgage enablement

DLoan sourcing > Loan processing > Loan closing

Streamline mortgage sourcing, processing, and servicing

Whether large or small, electronic or paper, mortgage transactions are complex — for customers, brokers, and lenders alike. Faced with a dizzying array of documents, all parties involved can benefit from streamlined automation. By improving the process with Adobe solutions, your organization can gain a distinct competitive advantage.

Loan sourcing

Using a rich Internet application (RIA) accessible online, customers can browse through different loan options and begin the application process. Digital tools like a mortgage calculator help customers explore the various options. And online help via video conferencing can be offered to add a personal, human touch.

Loan processing

The application process can be initiated online using the RIA or offline using Adobe® Reader® software and PDF. Forms can be prepopulated with customer information and loan terms. Digital signatures allow for a more streamlined and secure electronic process. But if a wet signature is required, customers can fill out an electronic form, print it with an automatically generated 2D barcode that encapsulates the information they entered, sign it, and then submit it via mail or fax for processing. The lender can then scan the barcode, extracting all of the customer data on the form as XML, and send it to back-end systems for processing. Once all the necessary forms and documents are received, they can be assembled in a single, compact PDF file for easy distribution and review.

Loan closing

Once an application is approved, the customer can be immediately notified through e-mail. Concurrently, Adobe solutions can automatically generate a complete package of compliant loan documents — personalized per client — that can be sent by mail, e-mail, or fax or made available on the RIA. The documents can also be digitally archived, saving on storage and retrieval costs, as well as complying with regulatory mandates for records retention. If a hard copy is needed, the PDF file can be printed with the assurance that the paper and digital versions will maintain a consistent look and feel. Security controls confirm that the data hasn't been altered since it was filed.

Solution benefits

Accelerate mortgage origination, processing, and servicing while cutting costs.
Help ensure that important closing documents are on time, accurate, more secure, and compliant.
Support digital signatures so documents and identities can be verified — all online.
Minimize the manual steps involved with credit scoring, underwriting, and pricing.
Build rich Internet applications (RIAs) for internal and customer-facing processes.
Enable all parties involved to share and collaborate on documents without buying or installing new software given the ubiquity of Adobe Reader and Flash® Player software.