Policy issuance

Quote and application > Processing > Provisioning and fulfillment

Issue new policies quickly and profitably

Every new policy offers a fresh and potentially profitable customer relationship. So it's critical that policy setup processes are efficient and accurate and that they meet, or even exceed, customer expectations. Whether a customer requests a quote or policy at an office, by phone, or online, Adobe solutions make processing new business quick and accurate.

Quote and application

Using a rich Internet application (RIA), customers and agents can browse through different policy options and request a rate quote. Through an automated process based on business rules and tapping into back-end databases, you can generate and deliver tailored quotes to customers electronically. Within the same RIA, customers encounter a seamless shift from quote to application. Traditional "forms" can be hidden to the customer, replaced by a wizard-like interface that prompts for information with relevant questions and suggestions. To further simplify the application process, the RIA provides a checklist of all the supporting documents required and prompts for missing information. Adobe solutions can also automatically prepopulate documents with customer information to help reduce errors and speed processing. If needed, forms can be saved and completed offline using free Adobe® Reader® software. Adobe solutions can also support digital signatures and overcome automation obstacles related to processes requiring wet signatures with 2D barcodes.

Processing

Adobe solutions help reduce errors by checking data accuracy before an automated process is initiated. They also provide a more complete view of customer and application data, eliminate cumbersome paper document flows, and streamline collaboration.

Provisioning and fulfillment

Once a policy is issued, Adobe solutions accelerate the time to fulfillment with straight-through processing. Personalized welcome kits and information packages can be dynamically generated, assembled, and delivered by mail, fax, or e-mail. This helps to accelerate speed to revenue, because the quicker you onboard a customer, the sooner your customer's money can impact your revenue stream.

Solution benefits

Create and deliver personalized customer interactions that drive loyalty.
Improve internal operational efficiencies by replacing slow and expensive paper-based workflows with automated online processes.
Accelerate speed to revenue by onboarding customers faster.
Eliminate the repeated manual data entry tasks that lead to increased delays, costs, and errors.
More easily satisfy compliance requirements, such as transaction reporting and archiving.
Enable all parties involved to engage in transactions without buying or installing new software given the ubiquity of Adobe Reader and Flash® Player software.