Use Adobe® Customer Experience Solutions, powered by Adobe Digital Enterprise Platform software, to create, manage, and deliver high-impact, personalized interactions that captivate customers, deepen relationships, and extend brand value across digital channels.
Adobe Customer Experience Solutions
What is customer experience management?
Consistently exceptional customer interactions delivered through rich enterprise applications and easy-to-use interfaces. That’s the art of successful customer experience management — and the key to competitive advantage.
Customer Experience Solutions
Web Experience Management
Increase online marketing agility to capture, convert, and retain more customers.
Selection and Enrollment
Make it simple for customers to view, select, enroll, and purchase online.
Unified Workspace
Bridge department silos so agents can see the whole picture and provide superior service.
Integrated Content Review
Streamline digital content creation, speed up time to market, and increase insight and effectiveness.
Customer Communications
Create multichannel, customized correspondence and interactive statements.
Digital Enterprise Platform
Digital Enterprise Platform is the technology foundation of Adobe's Customer Experience Solutions. It is designed to help IT departments build applications that deliver engaging customer experiences across digital channels and devices.
Use this web-scale, SOA-oriented platform to rapidly build and deploy composite content solutions that integrate with databases, content stores, applications, and more.
Key benefits
• Build rich Internet applications that expose siloed data
• Automate and increase transparency into business processes
• Create and deploy more secure, engaging forms and documents
• Use an open, web-scale content architecture repository
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The Forrester Wave™: Web Content Management for Online Customer Experience, Q3 2011
In a detailed look at the WCM space, Forrester names Adobe a leader.
