This is the first of a two-part series discussing the current and future trends associated with software user assistance. It discusses how the size and nature of an organisation can create additional responsibilities for UA professionals. Large documentation repositories with hundreds and thousands of topics make content management and reuse a key skill. The relatively high cost of creating quality information can be tempered by leveraging content across multiple deliverables. All achievable with RoboHelp and FrameMaker.
Author: Joe Welinske
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