Replace unlicensed apps with genuine Adobe apps
When Adobe identifies unlicensed Adobe apps on your device, it disables them after a brief grace period. Unlicensed apps can have flaws that disrupt productivity and cause damage to your device.
Buy a genuine Adobe app — at a discount — to get the latest features and functionality, including security updates.
Follow these simple steps to resolve your unlicensed app
STEP 1
Select a discounted Adobe plan
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STEP 2
Uninstall all unlicensed apps
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STEP 3
Install genuine Adobe apps
Frequently asked questions
A genuine Adobe app is legally licensed software purchased directly from Adobe or an authorized reseller. Only genuine Adobe apps provide you with the latest features and are regularly updated to help keep your device, content, and data safe.
Unlicensed Adobe apps are apps that are copied, modified, distributed, shared or sold outside of Adobe or authorized resellers.
Unlicensed Adobe apps may include:
- Fraudulently obtained keys or accounts
- Usage that isn’t in line with licensing terms of use, including the end user agreement
There are several ways this might have happened.
Common reasons include:
- Buying from an unauthorized marketplace or reseller
- Receiving it from someone who may not have known the original source of the software/app.
We recommend you only install genuine Adobe software or apps that are legally licensed and purchased directly from Adobe or an authorized reseller.
If you are still receiving notifications from Adobe, it means you still have an unlicensed Adobe app installed on your device. You must uninstall all unlicensed Adobe apps to stop receiving these notifications from Adobe. If unlicensed Adobe apps remain on your device, you will continue to receive notifications even if you’ve switched to genuine Adobe apps. For support, please start a chat with Adobe Support or call them at 866-493-4991.
Yes. We have special discounts for customers who are replacing unlicensed Adobe apps with genuine Adobe apps.
Need additional help?
Call Adobe Support at 866-493-4991 or start a chat. Your support ID is ${genuineId}