*Last Modified : April 2021

As you may be aware, Adobe Flash reached it’s end-of-life on 31 December, 2020. The following information will help to ensure a seamless Flash-to-HTML transition for Adobe Connect customers.  

Adobe Connect has progressively transitioned to a modern Flash- free architecture with the following - 


HTML browser client

For Presenters & Participants to host or join Adobe Connect rooms via any modern browser.

 HTML - desktop application for Windows

Native desktop application for Windows

Eliminating the need for Flash
plug-ins in Adobe Connect rooms.

HTML - desktop application for Mac

Native desktop application for

Eliminating the need for Flash
plug-ins in Adobe Connect rooms.

HTML - SDK 2020, V11

HTML SDK 2020, V11

SDK and Web-services API available to build HTML-based customised apps & integrations

Coming Soon
HTML- Mobile apps

New Native Mobile apps

For Presenters & Participants to host or join Adobe Connect rooms via any mobile device

We strongly recommend that our customers migrate their content, rooms and users to HTML-based Standard Viewᴺᵉʷ before *September 2021.

Starting 31 Dec.2020, users will no longer be able to join Adobe Connect rooms with old Flash-based browsers such as IE 11. To aid the migration, Adobe Connect will continue interim support for Flash-based Classic View in its native desktop applications until *September 2021.

comparision view

What you need to know to plan your migration to Standard View

plan your transition to HTML

Have questions? Join the discussion forum

How can you be ready?

Learn more about Adobe Connect’s

Important considerations while choosing your interface setting - Classic View, Standard View, Standard View with enhanced audio

Watch video › | Download as slide deck ›

Upcoming changes with Adobe Connect 11.2

Upcoming changes with Adobe Connect 11.2 - What users need to know

Read blog › | Watch video ›

Flash content & recordings

Create your Flash to HTML content migration plan to manage old Flash content & recordings

Watch video ›

Important considerations

Learn more about Standard View - new user interface of Adobe Connect

Watch playlist ›

Migrating Legacy Flash eLearning

Migrating Legacy Flash eLearning Content to HTML5 

Read blog ›

Publishing files To HTML5

Publishing files To HTML5 using
Adobe Captivate 

Read blog ›

*Last Modified : April 2021

Frequently Asked Questions

General Questions

When did Adobe announce the end-of-life for Flash Player?

On 25 July, 2017, Adobe announced plans to end-of-life the Flash Player on 31 Dec., 2020. See original communication here. All modern browsers have been notifying users and will no longer allow enabling Flash players from 12 Jan.2021. More information here.

Will my old Flash content continue to work in my Adobe Connect rooms?

Hosted customers can continue using Flash content in Adobe Connect rooms set to Classic View until *September 2021. On-premise customers can do the same until they upgrade to C11.2. Please refer to the resources on General Information tab for recommendations to transition your Flash content to HTML.

plan your transition to HTML
What will happen if a user is trying to view old recordings with Flash content in the new HTML browser client?

If a user is trying to view an old recording with Flash content in HTML browser, it will play in Standard View but show ‘content not supported’ for the Flash components of the recording. The user will be prompted to switch to Desktop app in Classic View for better experience. Old recordings (from version C10.x onwards) can be viewed and converted to MP4 using the Classic application. Learn more about recordings playback here.

Why mixed view in same room will no longer work after Adobe Connect 11.2 release in Feb. 2021?

With this release, Adobe Connect will upgrade to a new audio technology which will not be retrofitted in the older Flash-based Classic View. Hence a given room can either work with new audio codecs in Standard View or old audio codecs in Classic View. 

Where can I see the most recent hardware, network and Systems requirements for Adobe Connect to work?

Please visit the Technical Specifications and System Requirements page. Please note that older Flash-based browsers like IE11 are no longer supported since the Adobe Flash end of life on Dec 31, 2020. Users with Flash-based browsers will be asked to join via Adobe Connect native application.

For Hosted Deployments

Will customers be able to choose if or when to upgrade to Adobe Connect 11.2?

All our hosted customers will be upgraded to Adobe Connect 11.2 in Feb 2021. Our on-premises and managed deployment customers can choose their preferred upgrade paths. We will have the older Flash-based applications available for on-premise customers here

How can I know when my Adobe Connect account will be upgraded to Adobe Connect 11.2?

You can enter your Adobe Connect account URL in this Upgrade Timetable tool to determine when your Adobe Connect account will be upgraded to C11.2. 

What if we choose to keep using the Classic View beyond *September 2021?

Adobe is deprecating the Classic View in *September for all hosted customers. Customers who have an on-premise or managed services deployment can choose to upgrade on their schedule. While we will not be updating our legacy desktop applications, they will still be available on the Downloads and Updates page.

For On-Premise Deployments

Why should we consider upgrading to Adobe Connect 11.2?

The Adobe Connect 11.2 upgrade, our customers will leverage all the new and enhanced capabilities since C11.0 release (What’s new in C11.0), enhanced audio experience with latest codecs and noise cancellation libraries, and new features like native closed captioning (What’s new in C11.2). None of these enhancements or any future enhancements will be retrofitted in the older Classic View.