As you may be aware, Adobe Flash reached it’s end-of-life on December 31, 2020. The following information will help ensure a seamless Flash-to-HTML transition for Adobe Connect customers.
Adobe Connect has progressively transitioned to a modern Flash- free architecture with the following -
New
HTML browser client
For Presenters & Participants to host or join Adobe Connect rooms via any modern browser.
New
Native desktop application for Windows
Eliminating the need for Flash
plug-ins in Adobe Connect rooms.
New
Native desktop application for
Mac
Eliminating the need for Flash
plug-ins in Adobe Connect rooms.
New
HTML SDK 2020, V11
SDK and Web-services API available to build HTML-based custom apps & integrations
Coming Soon
Native Mobile apps
For Presenters & Participants to host or join Adobe Connect rooms via any mobile device
*Release dates subject to change
Ask the Experts Webinar - Register Now
We strongly recommend that our customers migrate their content, rooms, and users to HTML-based Standard Viewᴺᵉʷ by Jun 2021.
Starting Dec 31, 2021, users will no longer be able to join Adobe Connect rooms with old Flash-based browsers such as IE 11. To aid the migration, Adobe Connect will continue interim support for Flash-based Classic View in its native desktop applications until Jun 2021.
What you need to know to plan your migration to Standard View
*Release dates subject to change
Have questions? Join the discussion forum
How can you be ready?
Important considerations while choosing your interface setting - Classic View, Standard View, Standard View with enhanced audio
Upcoming changes with Adobe Connect 11.2 - What users need to know
Create your Flash to HTML content migration plan to manage old Flash content & recordings
Learn more about Standard View - new user interface of Adobe Connect
Migrating Legacy Flash eLearning Content to HTML5
Publishing files To HTML5 using
Adobe Captivate
Last Updated : 12/01/2021
Frequently Asked Questions
When did Adobe announce the end-of-life for Flash Player?
On July 25, 2017, Adobe announced plans to end-of-life the Flash Player on Dec 31, 2020. See original communication here. All modern browsers have been notifying users and will no longer allow enabling Flash players from Jan 12, 2021. More information here.
Will my old Flash content continue to work in my Adobe Connect rooms?
Hosted customers can continue using Flash content in Adobe Connect rooms set to Classic View until Jun 2021. On-premise customers can do the same until they upgrade to C11.2. Please refer to the resources on General Information tab for recommendations to transition your Flash content to HTML.
What will happen if a user is trying to view old recordings with Flash content in the new HTML browser client?
If a user is trying to view an old recording with Flash content in HTML browser, it will play in Standard View but show ‘content not supported’ for the Flash components of the recording. The user will be prompted to switch to Desktop app in Classic View for better experience. Old recordings (from version C10.x onwards) can be viewed and converted to MP4 using the Classic application. Learn more about recordings playback here.
Why mixed view in same room will no longer work after Adobe Connect 11.2 release in Feb 2021?
With this release, Adobe Connect will upgrade to a new audio technology which will not be retrofitted in the older Flash-based Classic View. Hence a given room can either work with new audio codecs in Standard View or old audio codecs in Classic View.
Where can I see the most recent hardware, network and Systems requirements for Adobe Connect to work?
Please visit the Technical Specifications and System Requirements page. Please note that older Flash-based browsers like IE11 are no longer supported since the Adobe Flash end of life on 31 Dec. 2020. Users with Flash-based browsers will be asked to join via Adobe Connect native application.
Will customers be able to choose if or when to upgrade to Adobe Connect 11.2?
All our hosted customers will be upgraded to Adobe Connect 11.2 in Feb. 2021. Our on-premises and managed deployment customers can choose their preferred upgrade paths. We will have the older Flash-based applications available for on-premise customers here.
How can I know when my Adobe Connect account will be upgraded to Adobe Connect 11.2?
You can enter your Adobe Connect account URL in this Upgrade Timetable tool to determine when your Adobe Connect account will be upgraded to C11.2.
What if we choose to keep using the Classic View beyond June 2021?
Adobe is deprecating the Classic View in June for all hosted customers. Customers who have an on-premise or managed services deployment can choose to upgrade on their schedule. While we will not be updating our legacy desktop applications, they will still be available on the Downloads and Updates page.
Why should we consider upgrading to Adobe Connect 11.2?
The Adobe Connect 11.2 upgrade, our customers will leverage all the new and enhanced capabilities since C11.0 release (What’s new in C11.0), enhanced audio experience with latest codecs and noise cancellation libraries and new features like native closed captioning (What’s new in C11.2). None of these enhancements or any future enhancements will be retrofitted in the older Classic View.