*Last Modified: January 2022

As you may be aware, Adobe Flash reached it’s end-of-life on 31 December, 2020. The following information will help to ensure a seamless Flash-to-HTML transition for Adobe Connect customers.  

Adobe Connect has progressively transitioned to a modern Flash- free architecture with the following - 


HTML browser client

For Presenters & Participants to host or join Adobe Connect rooms via any modern browser.

 HTML - desktop application for Windows

Native desktop application for Windows

Eliminating the need for Flash
plug-ins in Adobe Connect rooms.

HTML - desktop application for Mac

Native desktop application for

Eliminating the need for Flash
plug-ins in Adobe Connect rooms.

HTML - SDK 2020, V11

HTML SDK 2020, V11

SDK and Web-services API available to build HTML-based customised apps & integrations

HTML- Mobile apps

New Native Mobile apps

For Presenters & Participants to host or join Adobe Connect rooms via any mobile device

Have you made the move yet?

Adobe Connect is about to get faster, smarter and younger with the upcoming Adobe Connect 12 upgrade, scheduled for Spring, 2022.

With this new upgrade, Adobe Connect’s legacy, the Flash-based Classic View will reach its end-of-life. Customers will no longer be able to host or join Adobe Connect sessions using the Classic View.

If you haven’t transitioned your Flash-based content and rooms to the HTML-based Standard View, then now would be the right time , ahead of Adobe Connect 12 release.

comparision view

What you need to know about the old Classic View as a Host?

If you are currently on Adobe Connect Version 11.2 or higher, all your rooms are set to the new Standard View by default. However, as host you have an option to disable it and fall back to Classic View in native desktop applications, if at all,  you need to use old Flash content (swf, flv, f4v), Flash based Customised Pods or PPTs. Your choice of Standard or Classic View as a host will be applicable for all participants in the room.

This support for Classic View will end in Spring 2022 with the Adobe Connect 12 release.


What you need to know about the old Classic View as a participant?

If you are using the latest version of Adobe Connect desktop or mobile applications or joining using a modern HTML browser, you should have a seamless experience. You may be prompted to update application or join from a browser; in case you are not using the latest version.


Adobe Connect & Flash: The Final Adieu - Watch recording

Have questions? Join the discussion forum

How can you be ready?

Learn more about Adobe Connect’s

Important considerations while choosing your interface setting - Classic View, Standard View, Standard View with enhanced audio

Watch video › | Download as slide deck ›

Upcoming changes with Adobe Connect 11.2

Upcoming changes with Adobe Connect 11.2 - What users need to know

Read blog › | Watch video ›

Flash content & recordings

Create your Flash to HTML content migration plan to manage old Flash content & recordings

Watch video ›

Important considerations

Learn more about Standard View - new user interface of Adobe Connect

Watch playlist ›

Migrating Legacy Flash eLearning

Migrating Legacy Flash eLearning Content to HTML5 

Read blog ›

Publishing files To HTML5

Publishing files To HTML5 using
Adobe Captivate 

Read blog ›

*Last Modified : January 2022

Frequently Asked Questions

Can I continue to use my existing Flash-based content and training courses after Adobe Connect 12 upgrade?

Classic View, which supported Flash content, will reach its end of life with Adobe Connect 12 release. Customers will no longer be able to use any Flash content in Adobe Connect meetings.

We recommend downloading and converting all old Flash content to HTML. Learn more here Migrating Legacy Flash eLearning Content to HTML5.

Will I be able to use Flash-based Customised Pods after Adobe Connect 12 upgrade?

Users will no longer be able to any use Flash content in Adobe Connect sessions, including Flash-based Customised Pods.

We recommend the respective developers to convert the Customised Pods to HTML-based versions. Developers can use Adobe Connect HTML SDK v 2020 to develop HTML based Customised Pods. 

Can I choose when to upgrade to Adobe Connect 12 and continue using Classic View?

If your account is hosted by Adobe then your account will be automatically upgraded to Adobe Connect 12 in Spring, 2022 on the general release dates to be announced soon.

If you have an On-Premise or Managed Services account you may choose your own upgrade path. If you decide to continue using an older version of Adobe Connect you will continue to have access to Classic View. Adobe will continue limited support* for a native desktop application that supports Classic View.

(*No patches or upgrades will be supported)

Does the Standard View support playback for old recordings?

Recordings created from version 9.x to 11.x are supported for playback in Standard View. However, any Flash-based content in these recordings is not supported in the playback. Users will see a ‘Content not supported’ message in the Pod with Flash content.

Alternatively, users can convert these old recordings to off-line or MP4 format using the “Make Off-line” feature in the native desktop application.

(*No patches or upgrades supported)

When did Adobe announce the end-of-life for Flash Player?

On 25 July, 2017, Adobe announced plans to end-of-life the Flash Player on 31 Dec., 2020. See original communication here. All modern browsers have been notifying users and will no longer allow enabling Flash players from 12 Jan..2021. More information here.

Will my old Flash content continue to work in my Adobe Connect rooms?

If you are on Adobe Connect version 11.2 or higher you may continue using flash content in rooms set to Classic View using a native desktop application. This support will end soon.

Flash content compatibility matrix
What will happen if a user is trying to view old recordings with Flash content in the new HTML browser client?

If a user is trying to view an old recording with Flash content in HTML browser, it will play in Standard View but show ‘content not supported’ for the Flash components of the recording. The user will be prompted to switch to Desktop app in Classic View for better experience. Old recordings (from version C10.x onwards) can be viewed and converted to MP4 using the Classic application. Learn more about recordings playback here.

Where can I see the most recent hardware, network and Systems requirements for Adobe Connect to work? 

Please visit the Technical Specifications and System Requirements page. Please note that older Flash-based browsers like IE11 are no longer supported since the Adobe Flash end of life on 31 Dec..2020 . Users with Flash-based browsers will be asked to join via Adobe Connect native application.

For Hosted Deployments

Will customers be able to choose their preferred upgrade timing to the latest version of Adobe Connect?

If you are on a Hosted deployment you will be on the latest version of Adobe Connect by default. Our on-premises and managed deployment customers can choose their preferred upgrade paths. We will have the older Flash-based applications available for on-premise customers here

How can I know when my Adobe Connect account will be upgraded to the latest version of Adobe Connect?

You can enter your Adobe Connect account URL in this Upgrade Timetable tool to determine when your Adobe Connect account will be upgraded. 

For On-Premise Deployments

Why should we consider upgrading to the latest version of Adobe Connect?

For the best Adobe Connect experience leveraging all the enhanced capabilities such as enhanced audio with the latest codecs, noise cancellation libraries, native closed captioning and many more, we recommend upgrading to Adobe Connect 11.2 or higher. Classic View via the flash-based native application will continue to stay available here for the on-premise customer but with limited technical support and no enhancements.