Troubleshoot & Feedback¶
Get help and find answers¶
If you’re having trouble with the app, a particular file, or just have a question, get help from fellow users on the online forum.
Determine your app version¶
By default, the app automatically updates. To determine your installed product version, tap > About Adobe Acrobat.
The installed version appears under the About heading.
Determine who is logged in¶
The currently logged in user can be viewed by tapping
Find your OS version¶
Note: The method for finding the Android version varies across devices, but start by choosing Settings > About Phone.
Tap the device’s Settings icon.
Tap About phone and look up your software version.
Get crash logs¶
If your app crashes, perform the following steps to send us the crash logs:
Go to your device’s settings
Tap About Phone > Build Number.
Tap on the build number 6 times to enable the developer options.
Tap the back button.
Tap Developer options > Take bug report.
Tap Interactive report > Report
When the bug report is ready, send the logs, device type, and OS version details to the online forum.
Send crash logs to Adobe¶
If your app crashes, a dialog appears asking that allows you to choose whether to send the log always or just once. Choose Always to help Adobe resolve any app issues.
Send feature requests¶
Have a feature request or want to share ideas with the development team? Click here.
Adobe provides documentation for its DC mobile products in 19 languages.
https://www.adobe.com/go/v_acrobatandroid_zh_Hans, Simplified Chinese
https://www.adobe.com/go/v_acrobatandroid_zh_Hant, Traditional Chinese
https://www.adobe.com/go/v_acrobatandroid_pt, Brazilian Portuguese
How do I check my subscriptions?
If a feature you’re trying to use is not available or asks you to subscribe, check your current subscriptions as follows:
Tap Plans & Products.
To add a subscription, tap Subscribe.
Why did my menus change or disappear?
When a file is open, a single tap changes the view to immersive mode. Immersive mode hides the menus so that you can see more of the document.
The menu varies based on the viewing context. For example, items in the top menu bar change depending on whether you’re viewing a private file, a shared file, or a review file.
How do I force stop Acrobat Reader?
It is sometimes useful to stop the application to clear the memory, reset the cache, etc. To do so, do one of the following:
Tap your device’s Recent Apps button, and swipe the app away.
Go to Settings > Application manager > Adobe Acrobat > Force Stop.