Provided that Customer’s license agreement or Sales Order incorporates the URL for Adobe’s Service Level Commitments, agreements executed prior to 1 December 2019 are governed by the applicable Service Level Commitments as specified below. If Customer’s agreement is executed after 1 December 2019 and includes reference to the Unified Service Level Agreement, then the Unified Service Level Agreement applies for the applicable Covered Services, except as otherwise stated. For Services not included under a legacy Unified SLA version or SLA Addendum but for which Customer has a license to and a reference to this URL in the agreement, the Service Level Commitment for the applicable Service as outlined below applies (for example, AEM Managed Services). For clarity, if a Service Legal Agreement is attached to a Sales Order and/or license agreement it is not modified by this link. The Service Commitments outlined herein only apply if a direct reference to this URL is included in an Agreement.

Legacy Service Commitment Exhibits

Product
Effective Date
Adobe Advertising Cloud (formerly known as Media Optimizer)
01 Aug 2018
AEM as a Cloud Service
13 Jan 2020
AEM Dynamic Media Classic
05 Oct 2016
AEM Dynamic Media & Video
05 Oct 2016
AEM Managed Services
06 Sep 2016
AEM Mobile On-Demand Services
01 Feb 2016
Analytics (purchased prior to 7 June 2017)
09 Mar 2015
Analytics Premium
01 Nov 2015
Analytics Prime and Analytics Ultimate
02 Sep 2019
Analytics - Data Workbench and Data Attributions Add-Ons
07 Jun 2017
Audience Manager
09 Mar 2015
Campaign Managed Services (Classic)
29 Aug 2017
Campaign Standard
29 Aug 2017
Captivate Prime
01 Feb 2019
Connect
09 Mar 2015
Connect Managed Services
01 Nov 2015
Creative Cloud
18 Apr 2017
Creative Cloud Managed Services
01 Nov 2015
Digital Publishing Services
15 Jun 2015
Digital Publishing Suite (DPS)
09 Mar 2015
Livefyre
05 Oct 2016
Magento Commerce Pro: Cloud
01 Jan 2020
Magento Commerce Pro: Managed Services
01 Jan 2020
Media Optimizer Search & Dynamic Creative Optimization (purchased prior to 1 Aug 2018)
24 May 2017
Media Optimizer Standard & Ad Serving & Tracking (purchased prior to 1 Aug 2018)
25 Apr 2016
PDF Services API (formerly known as PDF Tools API)
8 Jun 2021
Primetime
01 Nov 2015
Sign Services
05 Oct 2016
Social
02 May 2016
Target
26 Apr 2019

Legacy Unified SLAs

Legacy Unified SLA
Effective Date
Unified SLA
12 Oct 2024
Unified SLA
20 Sep 2024
Unified SLA
28 Jun 2024
Unified SLA
10 Oct 2023
Unified SLA
27 Jul 2022
Unified SLA
28 Feb 2022
Unified SLA
17 Dec 2021
Unified SLA
20 Oct 2021
Unified SLA
23 June 2021
Unified SLA
02 June 2021
Unified SLA
01 Dec 2019

Legacy SLA Addenda

Legacy SLA Addendum
Effective Date
Actionability
28 Jun 2024
Actionability
24 Jan 2024
Actionability
10 Oct 2023
Actionability
06 Jun 2022
Actionability
17 Dec 2021
Actionability
20 Oct 2021
Actionability
01 Dec 2019
API
17 Dec 2021
API
08 Oct 2021
API
01 Jun 2021
API
01 Dec 2019
Campaign Managed Cloud Services
22 Feb 2022
Campaign Standard Actionability
01 Oct 2021
Campaign Standard Actionability
20 May 2020
Data Collection
19 Sep 2024
Data Collection
28 Jun 2024
Data Collection
27 Jul 2022
Data Collection
17 Dec 2021
Data Collection
08 Oct 2021
Data Collection
01 Jun 2021
Data Collection
01 Dec 2019