Provided that Customer’s license agreement or Sales Order incorporates the URL for Adobe’s Service Level Commitments, agreements executed prior to 1 December 2019 are governed by the applicable Service Level Commitments as specified below. If Customer’s agreement is executed after 1 December 2019 and includes reference to the Unified Service Level Agreement, then the Unified Service Level Agreement applies for the applicable Covered Services, except as otherwise stated. For Services not included under a legacy Unified SLA version or SLA Addendum but for which Customer has a license to and a reference to this URL in the agreement, the Service Level Commitment for the applicable Service as outlined below applies (for example, AEM Managed Services). For clarity, if a Service Legal Agreement is attached to a Sales Order and/or license agreement it is not modified by this link. The Service Commitments outlined herein only apply if a direct reference to this URL is included in an Agreement.
Legacy Service Commitment Exhibits
Product
Effective Date
Adobe Advertising Cloud (formerly known as Media Optimizer)
01 Aug 2018
13 Jan 2020
05 Oct 2016
05 Oct 2016
06 Sep 2016
01 Feb 2016
Analytics (purchased prior to 7 June 2017)
09 Mar 2015
01 Nov 2015
02 Sep 2019
09 Mar 2015
29 Aug 2017
29 Aug 2017
01 Feb 2019
09 Mar 2015
01 Nov 2015
18 Apr 2017
01 Nov 2015
15 Jun 2015
09 Mar 2015
05 Oct 2016
01 Jan 2020
01 Jan 2020
Media Optimizer Search & Dynamic Creative Optimization (purchased prior to 1 Aug 2018)
24 May 2017
Media Optimizer Standard & Ad Serving & Tracking (purchased prior to 1 Aug 2018)
25 Apr 2016
PDF Services API (formerly known as PDF Tools API)
8 Jun 2021
01 Nov 2015
05 Oct 2016
02 May 2016
26 Apr 2019
Legacy Unified SLAs
Legacy Unified SLA
Effective Date
12 Oct 2024
20 Sep 2024
28 Jun 2024
10 Oct 2023
27 Jul 2022
28 Feb 2022
17 Dec 2021
20 Oct 2021
23 June 2021
02 June 2021
01 Dec 2019
Legacy SLA Addenda
Legacy SLA Addendum
Effective Date
28 Jun 2024
24 Jan 2024
10 Oct 2023
06 Jun 2022
17 Dec 2021
20 Oct 2021
01 Dec 2019
17 Dec 2021
08 Oct 2021
01 Jun 2021
01 Dec 2019
22 Feb 2022
01 Oct 2021
20 May 2020
19 Sep 2024
28 Jun 2024
27 Jul 2022
17 Dec 2021
08 Oct 2021
01 Jun 2021
01 Dec 2019