Adobe Accessibility Conformance Report International Edition
(Based on VPAT® Version 2.4Rev)
Product Information
- Name of Product/Version: Acrobat Sign
- Product Description: Acrobat Sign provides the means to digitally send, route and track documents for signing providing a convenient, modern way to sign documents electronically.
- Date: November 2023
- Contact Information: access@adobe.com
- Evaluation Methods Used: Product testing involved use of leading assistive technology, such as screen readers, screen magnifiers, and speech recognition software, as well use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
Level A (Yes)
Level AA (Yes)
Level AAA (No)
Level A (Yes)
Level AA (Yes)
Level AAA (No)
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.1 Level AAA.
WCAG 2.1 Report
Tables 1 and 2 also document conformance with:
- EN 301 549: Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4 and 11.8.2 of Chapter 11 - Non-Web Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 of Chapter 12 – Documentation
- Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.
Note: When reporting on conformance with the WCAG 2.1 Success Criteria, the criteria are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.
Table 1: Success Criteria, Level A
Notes:
Guideline 1.1 Text Alternatives:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
- 1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria9.1.1.1 (Web) - 10.1.1.1 (Non-web document)
- 11.1.1.1.1 (Open Functionality Software)
- 11.1.1.1.2 (Closed Functionality Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product provides sufficient text alternatives for most instances of informative and active images.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Detailed alternative description is missing in the ‘Reports’ screen.
Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.2.1 (Web)
- 10.1.2.1 (Non-web document)
- 11.1.2.1.1 (Open Functionality Software)
- 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.2.2 (Web)
- 10.1.2.2 (Non-web document)
- 11.1.2.2 (Open Functionality Software)
- 11.1.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.2.3 (Web)
- 10.1.2.3 (Non-web document)
- 11.1.2.3.1 (Open Functionality Software)
- 11.1.2.3.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 1.3 Adaptable:
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.3.1 (Web)
- 10.1.3.1 (Non-web document)
- 11.1.3.1.1 (Open Functionality Software)
- 11.1.3.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most visual structure and relationship information is provided through element semantics or object information or are available in text.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Visual list is not marked up as list in ‘Home page’ and ‘Reports’ screens.
Exceptions include (Desktop Web):
Visual heading text is not marked as heading in the ‘Get documents signed: Preview’ screen.
Text should not be marked as heading in the ‘Completed Experience’ screen.
Visual list is not marked up as list in ‘Send successful’ screen.
1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.3.2 (Web)
- 10.1.3.2 (Non-web document)
- 11.1.3.2.1 (Open Functionality Software)
- 11.1.3.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most of the product content is presented in a meaningful sequence.
Exception includes (Responsive Web Mobile):
Able to browse outside the modal in ‘Mange page’ screen.
1.3.3 Sensory Characteristics (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.3.3 (Web)
- 10.1.3.3 (Non-web document)
- 11.1.3.3 (Open Functionality Software)
- 11.1.3.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.4.1 (Web)
- 10.1.4.1 (Non-web document)
- 11.1.4.1 (Open Functionality Software)
- 11.1.4.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most of the functions of the product do not convey information through color alone.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Color alone is used to convey information in ‘Manage page’ and ‘Reports’ screens.
Exceptions include (Desktop Web):
Link contrast is not at least 3:1 with surrounding text in ‘Homepage’, ‘Create a template’ and ‘Completed Experience’ screens.
Color alone is used to convey information in ‘Create a template’ screens.
1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.4.2 (Web)
- 10.1.4.2 (Non-web document)
- 11.1.4.2 (Open Functionality Software)
- 11.1.4.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.1 Keyboard Accessible:
Make all functionality available from a keyboard.
2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.1.1 (Web)
- 10.2.1.1 (Non-web document)
- 11.2.1.1.1 (Open Functionality Software)
- 11.2.1.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most product functionality can be operated through a keyboard interface.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Function cannot be performed by keyboard alone in ‘Manage page’ screen.
Drag and drop feature is not keyboard accessible in ‘Get Documents signed’ screen.
Exceptions include (Desktop Web):
Function cannot be performed by keyboard alone in ‘Get Documents signed – Add fields’ screen.
2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.1.2 (Web)
- 10.2.1.2 (Non-web document)
- 11.2.1.2 (Open Functionality Software)
- 11.2.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
2.1.4 Character Key Shortcuts (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.2.1.4 (Web)
- 10.2.1.4 (Non-web document)
- 11.2.1.4.1 (Open Functionality Software)
- 11.2.1.4.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Guideline 2.2 Enough Time:
Provide users enough time to read and use content.
2.2.1 Timing Adjustable (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.2.1 (Web)
- 10.2.2.1 (Non-web document)
- 11.2.2.1 (Open Functionality Software)
- 11.2.2.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product does not include functionality dependent on time limits.
Exception includes (Desktop Web):
Content visually appears and disappears with no ability to adjust timing in ‘Login page’ screen.
2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.2.2 (Web)
- 10.2.2.2 (Non-web document)
- 11.2.2.2 (Open Functionality Software)
- 11.2.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.3 Seizures:
Do not design content in a way that is known to cause seizures.
2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.3.1 (Web)
- 10.2.3.1 (Non-web document)
- 11.2.3.1 (Open Functionality Software)
- 11.2.3.1(Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.4.1 (Web)
- 10.2.4.1 (Non-web document) – Does not apply
- 11.2.4.1 (Open Functionality Software) – Does not apply
- 11.2.4.1 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.4.2 (Web)
- 10.2.4.2 (Non-web document)
- 11.2.4.2 (Open Functionality Software) - Does not apply
- 11.2.4.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The titles of most of the pages describe their purpose.
Exceptions include (Desktop web):
Page <title> does not identify the purpose of the page in ‘Send Bulk’ screen.
2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.4.3 (Web)
- 10.2.4.3 (Non-web document)
- 11.2.4.3 (Open Functionality Software)
- 11.2.4.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most of the components receive the focus in a meaningful order.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Hidden or empty element receives focus in ‘Reports’ screen.
Exceptions include (Desktop Web):
Hidden or empty element receives focus in ‘Get documents Signed: Preview’ screen.
Exceptions include (Responsive Web Mobile):
Keyboard focus is not maintained in modal in ‘Manage page’ screen.
Modal is closed, focus is not returned to triggering element in ‘Manage page’ screen.
2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.4.4 (Web)
- 10.2.4.4 (Non-web document)
- 11.2.4.4 (Open Functionality Software)
- 11.2.4.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.5 Input Modalities:
Make it easier for users to operate functionality through various inputs beyond keyboard.
2.5.1 Pointer Gestures (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.2.5.1 (Web)
- 10.2.5.1 (Non-web document)
- 11.2.5.1 (Open Functionality Software)
- 11.2.5.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.5.2 Pointer Cancellation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.2.5.2 (Web)
- 10.2.5.2 (Non-web document)
- 11.2.5.2 (Open Functionality Software)
- 11.2.5.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.5.3 Label in Name (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.2.5.3 (Web)
- 10.2.5.3 (Non-web document)
- 11.2.5.3.1 (Open Functionality Software)
- 11.2.5.3.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: In most product functions, accessible names of controls contain the text of their visible labels.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Accessible name missing in ‘Get Documents Signed’ screen.
Accessible name does not contain accessible name in ‘Manage Page’ screen.
Exceptions include (Desktop Web/Responsive Web Mobile):
Accessible name does not contain visible label. found on ‘Manage Page’ screen.
Exceptions include (Desktop Web):
Accessible name missing in ‘Get Documents signed – Add field’ screen.
Accessible name does not contain visible name in ‘Login page’ screen.
2.5.4 Motion Actuation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.2.5.4 (Web)
- 10.2.5.4 (Non-web document)
- 11.2.5.4 (Open Functionality Software)
- 11.2.5.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Guideline 3.1 Readable:
Make text content readable and understandable.
3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.1.1 (Web)
- 10.3.1.1 (Non-web document)
- 11.3.1.1.1 (Open Functionality Software)
- 11.3.1.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.2.1 (Web)
- 10.3.2.1 (Non-web document)
- 11.3.2.1 (Open Functionality Software)
- 11.3.2.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.2.2 (Web)
- 10.3.2.2 (Non-web document)
- 11.3.2.2 (Open Functionality Software)
- 11.3.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes
3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.3.1 (Web)
- 10.3.3.1 (Non-web document)
- 11.3.3.1.1 (Open Functionality Software)
- 11.3.3.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.3.2 (Web)
- 10.3.3.2 (Non-web document)
- 11.3.3.2 (Open Functionality Software)
- 11.3.3.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Labels are provided for most of the input fields.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Visible label missing in ‘Manage page’ screen.
Guideline 4.1 Compatible:
Maximize compatibility with current and future user agents, including assistive technologies.
4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria
- 9.4.1.1 (Web)
- 10.4.1.1 (Non-web document)
- 11.4.1.1.1 (Open Functionality Software)
- 11.4.1.1.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria
- 9.4.1.2 (Web)
- 10.4.1.2 (Non-web document)
- 11.4.1.2.1 (Open Functionality Software)
- 11.4.1.2.2 (Closed Software) – Not required
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: User interface components at most of the places do not provide programmatic name, role, state, or value information.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Button does not have a role in ‘Manage page’ screen.
State: Table sort state is missing or incorrect in ‘Manage page’ screen.
Form field is missing an accessible name in ‘Get Documents signed’ screen.
Exceptions include (Desktop Web):
Button does not have a role in ‘Get Documents signed – Add fields’ and ‘Header Navigation’ screens.
Button does not have a discernible text in ‘Get Documents signed – Add fields’ and ‘Get Documents signed’ screens.
Form field is missing an accessible name in ‘Get Documents signed – Add fields’ screen.
Expand/collapse state of the element is missing or incorrect in ‘Get Documents signed – Add fields’ and ‘Get Documents signed - Preview’ screens.
ARIA attributes do not contain to valid values in ‘Header navigation’ screen.
Interactive controls are nested in ‘Header navigation’ screens
Table 2: Success Criteria, Level AAA
Notes:
1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.2.4 (Web)
- 10.1.2.4 (Non-web document)
- 11.1.2.4 (Open Functionality Software)
- 11.1.2.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.2.5 (Web)
- 10.1.2.5 (Non-web document)
- 11.1.2.5 (Open Functionality Software)
- 11.1.2.5 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.3.4 Orientation (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.3.4 (Web)
- 10.1.3.4 (Non-web document)
- 11.1.3.4 (Open Functionality Software)
- 11.1.3.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.3.5 Identify Input Purpose (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.3.5 (Web)
- 10.1.3.5 (Non-web document)
- 11.1.3.5.1 (Open Functionality Software)
- 11.1.3.5.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: Most input fields in the product do not collect information about the user. However, some input fields collect information about the user and do not programmatically convey their purpose.
Exceptions include (Desktop Web):
Identify input purpose missing in ‘Login page’ screen.
Identify input purpose not accurate in ‘Login page’ screen.
1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.4.3 (Web)
- 10.1.4.3 (Non-web document)
- 11.1.4.3 (Open Functionality Software)
- 11.1.4.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most text meets minimum contrast requirements.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Text content lacks 4.5:1 contrast ratio in ‘Manage page’ screen.
Text over an image lacks 4.5:1 contrast ratio with its background in ‘Reports’ screen.
Link or button text lacks 4.5:1 contrast ratio on hover or focus in ‘Manage page’ screen.
Exceptions include (Desktop Web):
Text content lacks 4.5:1 contrast ratio in ‘Home page’, ‘Sign Experience’ and ‘Completed Experience’ screens.
Link or button text lacks 4.5:1 contrast ratio on hover or focus in ‘Get Documents signed – Preview’ screen.
1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.4.4 (Web)
- 10.1.4.4 (Non-web document)
- 11.1.4.4.1 (Open Functionality Software)
- 11.1.4.4.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most text can be resized using browser zoom, but content and functionality is lost in some product functions.
Exceptions include (Desktop Web):
Functionality is lost at 200% zoom in ‘Login page’ and ‘Home page’ screens.
Content is lost at 200% zoom in ‘Home page’, ‘Send successful’ and ‘Reports’ screens.
Zooming and scaling must not be disabled in ‘Sign Experience’ screen.
1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.4.5 (Web)
- 10.1.4.5 (Non-web document)
- 11.1.4.5.1 (Open Functionality Software)
- 11.1.4.5.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product uses text instead of images of text, except for branding elements that are considered essential.
Exceptions include (Desktop Web):
Images of text is used instead of real text in ‘Login page’ screen.
1.4.10 Reflow (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.4.10 (Web)
- 10.1.4.10 (Non-web document)
- 11.1.4.10.1 (Open Functionality Software)
- 11.1.4.10.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: At the required width of 320 CSS pixels, most content is presented without loss of information or functionality, and without requiring scrolling in two dimensions.
Exceptions include (Desktop web):
Info or Functionality is unavailable at 320px width equivalent in ‘Login page’, ‘Home page’, ‘Send successful’, ‘Reports’ and ‘Get documents signed: Add Fields’ screens.
Info or functionality is lost due to overlapping at 320px width equivalent in ‘Get documents signed’, ‘Manage page’ and ‘Send in Bulk’ screens.
Content is overlapped at 320px width equivalent in ‘Send in Bulk’ screen.
Functionality is lost at 320px width equivalent in ‘Get documents signed – preview’ screen.
1.4.11 Non-text Contrast (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.4.11 (Web)
- 10.1.4.11 (Non-web document)
- 11.1.4.11 (Open Functionality Software)
- 11.1.4.11 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: Most of the meaningful non-text content meets sufficient color contrast requirements.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Active user interface component lacks 3 to 1 contrast ratio in ‘Get documents signed’ screen.
An icon lacks 3 to 1 contrast ratio in ‘Manage page’ screen.
Graphical object lacks 3 to 1 contrast ratio in ‘Reports’ screen.
Exceptions include (Desktop Web):
Active user interface component lacks 3 to 1 contrast ratio in ‘Login page’ and ‘Send in Bulk’ screens.
Focus indicator lacks 3 to 1 contrast ratio in ‘Sign Experience’ screen.
An icon lacks 3 to 1 contrast ratio in ‘Create a template’ and ‘Sign Experience’ screens.
1.4.12 Text Spacing (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.4.12 (Web)
- 10.1.4.12 (Non-web document)
- 11.1.4.12 (Open Functionality Software)
- 11.1.4.12 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: Most functions of the product support the required text style properties without loss of content or functionality.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Text spacing content cutoff in ‘Reports’ screen.
Exceptions include (Responsive Web Tablet/Responsive Web Mobile):
Text spacing content overlaps in ‘Reports’ screen.
1.4.13 Content on Hover or Focus (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.4.13 (Web)
- 10.1.4.13 (Non-web document)
- 11.1.4.13 (Open Functionality Software)
- 11.1.4.13 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: In most of the product’s functionality, the additional content that is displayed on hover or focus is dismissible, hoverable or persistent.
Exceptions include (Desktop Web):
Hover content disappearing in ‘Sign Experience’ screen.
2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.4.5 (Web)
- 10.2.4.5 (Non-web document) – Does not apply
- 11.2.4.5 (Open Functionality Software) – Does not apply
- 11.2.4.5 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.4.6 (Web)
- 10.2.4.6 (Non-web document)
- 11.2.4.6 (Open Functionality Software)
- 11.2.4.6 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most of the Headings and labels are descriptive.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Programmatic label does not convey purpose of the control in ‘Manage page’ screen.
Buttons have same name but different actions in ‘Manage page’ and ‘Get documents signed’, ‘Reports’ screens.
Exceptions include (Desktop Web):
Buttons have same name but different actions in ‘Send in Bulk’ screen.
2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.4.7 (Web)
- 10.2.4.7 (Non-web document)
- 11.2.4.7 (Open Functionality Software)
- 11.2.4.7 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.1.2 (Web)
- 10.3.1.2 (Non-web document)
- 11.3.1.2 (Open Functionality Software) – Does not apply
- 11.3.1.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Changes of language for passages or phrases can be programmatically determined.
Exceptions include (Desktop Web):
Change in language is not marked in ‘Header navigation’ and ‘Login page’ screens.
3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.2.3 (Web)
- 10.3.2.3 (Non-web document) – Does not apply
- 11.3.2.3 (Open Functionality Software) – Does not apply
- 11.3.2.3 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.2.4 (Web)
- 10.3.2.4 (Non-web document) – Does not apply
- 11.3.2.4 (Open Functionality Software) – Does not apply
- 11.3.2.4 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.3.3 (Web)
- 10.3.3.3 (Non-web document)
- 11.3.3.3 (Open Functionality Software)
- 11.3.3.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.3.4 (Web)
- 10.3.3.4 (Non-web document)
- 11.3.3.4 (Open Functionality Software)
- 11.3.3.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
4.1.3 Status Messages (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.4.1.3 (Web)
- 10.4.1.3 (Non-web document)
- 11.4.1.3 (Open Functionality Software)
- 11.4.1.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: When status messages do not receive focus, the product does not provide the dynamic update to the assistive technology.
Exceptions include (Desktop Web/Responsive Web Tablet/Responsive Web Mobile):
Status message is not automatically announced in ‘Manage page’ screen.
Exceptions include (Desktop Web):
Status message is not automatically announced in ‘Get Documents signed: Preview’ and ‘Completed Experience’ screens.
Table 3: Success Criteria, Level AAA
Notes: Not Applicable
Revised Section 508 Report
Notes:
Chapter 3: Functional Performance Criteria (FPC)
Notes:
Web: Most functions of the product are usable without vision. Exceptions include:
1.1.1 Non-text Content
1.3.1 Info and relationships
1.3.2 Meaningful Sequence
2.1.1 Keyboard Navigation
2.2.1 Timing Adjustable
2.4.2 Titles on Pages
2.4.3 Focus Order
2.4.6 Heading and Labels
3.1.2 Language of Parts
3.3.2 Labels or Instructions
4.1.2 Name, role, Value
Web: Most functions of the product are usable with limited vision. Exceptions include:
1.1.1 Non-text Content
1.3.1 Info and relationships
1.3.2 Meaningful Sequence
1.4.1 Use of Color
1.4.3 Contrast (Minimum)
1.4.4 Resize
1.4.5 Images of Text
2.1.1 Keyboard Navigation
2.2.1 Timing Adjustable
2.4.2 Titles on Pages
2.4.3 Focus Order
2.4.6 Heading and Labels
3.1.2 Language of Parts
3.3.2 Labels or Instructions
4.1.2 Name, role, Value
Web: Most functions of the product are usable without perception of color.
Exceptions include:
1.4.1 Use of color
1.4.3 Contrast (Minimum)
1.4.5 Images of Text
Web: Users with limited manipulation who use speech recognition or switch control software will not have difficulty navigating to most of the controls.
Exceptions include:
1.3.5 Identify Input Purpose
2.1.1 Keyboard navigation
2.2.1 Timing Adjustable
2.4.2 Titles on Pages
2.4.3 Focus Order
2.4.6 Heading and Labels
3.3.2 Labels or Instructions
4.1.2 Name, role, Value
Web: Users with limited reach and strength will not have difficulty navigating to most of the controls. Exceptions include:
2.1.1 Keyboard Navigation
2.4.2 Titles on Pages
2.4.3 Focus Order
2.4.6 Heading and Labels
3.3.2 Labels or Instructions
4.1.2 Name, role, Value
Web: The product is functional for users with limited language, cognitive, and learning abilities. Users with cognitive disabilities have varying needs for features that allow them to adapt content and work with assistive technology. The product provides labeling for most controls.
Exceptions include:
1.3.2 Meaningful Sequence
1.4.5 Images of Text
2.2.1 Timing Adjustable
2.4.2 Title on Pages
2.4.3 Focus order
2.4.6 Heading and Labels
3.1.2 Language of Parts
3.3.2 Labels or Instructions
4.1.2 Name, role, value
Chapter 4: Hardware
Notes: The ICT covered by this report is not hardware. As such, the requirements of this chapter do not apply.
Chapter 5: Software
Notes: Not Applicable
Chapter 6: Support Documentation and Services
Notes: Not Applicable
EN 301 549 Report
Notes:
Chapter 4: Functional Performance Statements (FPS)
Notes:
Web: Most functions of the product are usable without vision.
Exceptions include:
1.1.1 Non-text Content
1.3.1 Info and relationships
1.3.2 Meaningful Sequence
1.4.13 Content on Hover or Focus
2.1.1 Keyboard Navigation
2.2.1 Timing Adjustable
2.4.2 Titles on Pages
2.4.3 Focus Order
2.4.6 Heading and Labels
3.1.2 Language of Parts
3.3.2 Labels or Instructions
4.1.2 Name, role, Value
4.1.3 Status messages
Web: Most functions of the product are usable with limited vision.
Exceptions include:
1.1.1 Non-text Content
1.3.1 Info and relationships
1.3.2 Meaningful Sequence
1.4.1 Use of Color
1.4.10 Reflow
1.4.11 Non-Text Contrast
1.4.12 Text Spacing
1.4.13 Content on Hover or Focus
1.4.3 Contrast (Minimum)
1.4.4 Resize
1.4.5 Images of Text
2.1.1 Keyboard Navigation
2.2.1 Timing Adjustable
2.4.2 Titles on Pages
2.4.3 Focus Order
2.4.6 Headings and Labels
3.1.2 Language of Parts
3.3.2 Labels or Instructions
4.1.2 Name, role, Value
4.1.3 Status messages
Web: Most functions of the product are usable without perception of color.
Exceptions include:
1.4.1 Use of color
1.4.11 Non-Text Contrast
1.4.3 Contrast (Minimum)
1.4.5 Images of Text
Web: Users with limited manipulation or strength who use speech recognition or switch control software will not have difficulty navigating to most of the controls.
Exceptions include:
1.4.13 Content on Hover or Focus
1.3.5 Identify Input Purpose
2.1.1 Keyboard Navigation
2.2.1 Timing Adjustable
2.4.2 Titles on Pages
2.4.3 Focus Order
2.5.3 Label in Name
2.4.6 Headings and Labels
3.3.2 Labels or Instructions
4.1.2 Name, role, value
Web: Users with limited reach will not have difficulty navigating to most of the controls.
Exceptions include:
1.4.13 Content on Hover or Focus
1.3.5 Identify Input Purpose
2.1.1 Keyboard Navigation
2.2.1 Timing Adjustable
2.4.2 Titles on Pages
2.4.3 Focus Order
2.5.3 Label in Name
2.4.6 Headings and Labels
3.3.2 Labels or Instructions
4.1.2 Name, role, value
Web: The product is functional for users with limited language, cognitive, and learning abilities. Users with cognitive disabilities have varying needs for features that allow them to adapt content and work with assistive technology. The product provides labeling for most controls.
Exceptions include:
1.3.2 Meaningful Sequence
1.3.5 Identify Input Purpose
1.4.12 Text Spacing
1.4.5 Images of Text
2.2.1 Timing Adjustable
2.4.2 Title on Pages
2.4.3 Focus order
2.4.6 Heading and Labels
3.1.2 Language of Parts
3.3.2 Labels or Instructions
4.1.2 Name, role, value
4.1.3 Status Message
Chapter 5: Generic Requirements
Notes:
Chapter 6: ICT with Two-Way Voice Communication
Notes: Not Applicable
Chapter 7: ICT with Video Capabilities
Notes: Not Applicable
Chapter 8: Hardware
Notes: The ICT covered by this report is not hardware. As such, the requirements of this chapter do not apply.
Chapter 9: Web
Notes: See WCAG 2.1 section
Chapter 10: Non-Web Documents
Notes: Not Applicable
Chapter 11: Software
Notes: Not Applicable
Chapter 12: Documentation and Support Services
Notes: Not Applicable
Chapter 13: ICT Providing Relay or Emergency Service Access
Notes: Not Applicable