The Adobe Service Commitments below describe Adobe’s service availability for the Products and Services set forth in the Sales Order, provided that the relevant Service Level Agreement (and applicable Addendum or Exhibits) are either (1) specifically referenced in, or (2) attached to the applicable Sales Order (or other ordering document). For clarity, the Service Legal Agreement attached to a Sales Order and/or license agreement is not modified by this link. The Service Commitments outlined herein only apply if a direct reference to this URL is included in an Agreement.

 

Unified SLA

 

List of Covered Services: 

  • Adobe Analytics Select, Prime and Ultimate (except as excluded below) (“Analytics”);
  • Adobe Audience Manager (“AAM”);
  • Adobe Advertising Cloud (“Advertising Cloud”);
  • Adobe Campaign Standard (“Campaign”);
  • Adobe Campaign Managed Cloud Services;
  • Adobe Captivate Prime;
  • Adobe Commerce on Cloud (Production Environment only) (except as excluded below);
  • Adobe Commerce on Managed Service (Production Environment only) (except as excluded below);
  • Adobe Connect (“Connect”):
    • Connect On-demand Services;
    • Connect Managed Services;
  • Adobe Experience Platform (“AEP”):
    • AEP Activation (including the B2B and B2P Editions);
    • Attribution AI Intelligent Service;
    • AEP Collection Enterprise;
    • Customer AI Intelligent Service;
    • AEP Intelligence;
    • Customer Journey Analytics;
    • Journey Optimizer;
    • Journey Orchestration;
    • Offer Decisioning;
    • Real-time Customer Data Platform (including the B2C, B2B and B2P Editions);
    • Real-time Customer Data Platform Connections;
  • Adobe Experience Manager Assets Essentials (“Assets Essentials”);
  • Adobe Experience Manager Brand Portal;
  • Frame.io ("Frame”)
  • Marketo Engage (“Marketo”);
  • Adobe Primetime (“Primetime”):
    • Primetime Authentication;
    • Primetime Concurrency Monitoring for MVPD;
    • Primetime Concurrency Monitoring for Programmer Provider;
    • Primetime Ad Currency Optimisation;
    • Primetime Ad Insertion;
  • Adobe Primetime TVSDK;
  • Adobe Sign (“Sign”);
  • Adobe Target (except as excluded) (“Target”); and,
  • Workfront

 

Agreement

Effective Date

28 Feb. 2022

SLA Addenda: Covered Services are as listed in the applicable SLA Addendum

 

Addendum

Effective Date

06 Jun. 2022

17 Dec. 2021

API

17 Dec. 2021

17 Dec. 2021

22 Feb. 2022

17 Dec. 2021

Master SLA

 

List of Covered Services: 

  • Campaign Cloud Messaging
  • Campaign Transactional Messaging
  • Campaign Managed Services

Agreement

Effective Date

5 Dec. 2016

Service Level Exhibits

 

 

Product

Effective Date

29 Aug. 2017

29 Aug. 2017

29 Aug. 2017

Looking for an older version of our Legacy Service Level Commitments (Legacy Unified SLA, SLA Addenda, Master SLA and/or SLA Exhibits)?