The Adobe Service Commitments below describe Adobe’s service availability for the Products and Services set forth in the Sales Order, provided that the relevant Service Level Agreement (and applicable Addendum or Exhibits) are either (1) specifically referenced in, or (2) attached to the applicable Sales Order (or other ordering document). For clarity, the Service Level Agreement attached to a Sales Order and/or license agreement is not modified by this link. The Service Commitments outlined herein only apply if a direct reference to this URL is included in an Agreement.
Unified SLA
Agreement |
Effective Date |
List of Covered Services:
|
12 Oct. 2024 |
SLA Addenda: Covered Services are as listed in the applicable SLA Addendum
Addendum |
Effective Date |
List of Covered Services:
|
20 Aug. 2024 |
17 Dec. 2021 |
|
Covered Services:
|
27 Jul. 2022 |
17 Dec. 2021 |
|
26 Sep. 2022 |
|
Covered Services:
|
19 Sep. 2024 |
Master SLA
Agreement |
Effective Date |
Master Service Level Agreement List of Covered Services:
|
5 Dec. 2016 |
Service Level Exhibits
Product |
Effective Date |
29 Aug. 2017 |
|
29 Aug. 2017 |