Usage Data FAQ: Creative Cloud and Document Cloud Apps
Last updated: March 5, 2026
Overview
You are in control over whether you share your usage data with Adobe when using Creative Cloud and Document Cloud apps to improve our products and services and provide you with more personalized experiences and communications. See below for instructions on how to change your usage data sharing settings on desktop, mobile, and web apps. To find answers to your questions about content analysis for product improvement for your digital media apps, please visit this page.
You can change your “Desktop app usage” setting in your Account Management “Data and privacy” page. This setting applies to how you use features within all Adobe desktop apps.
Note: This setting is not available for users with a business profile or account (such as a team profile or a company or school account). For these users, Adobe does not receive desktop app usage data. For more information, see the “What do these settings not apply to?” section below.
You can change your preferences within a mobile app’s settings. For example, the setting for the Express mobile app is displayed below. The setting in each app applies to that specific app but does not apply to other Adobe apps.
You can change your settings within a web app by clicking on the Cookies preferences link within the web app, which can be found on the page footer or Legal Notices section within each web app. You may have to repeat this process for each Adobe web-based app/service that collects usage data. For more information, see: https://www.adobe.com/privacy/cookies.html.
If you share usage data with Adobe, we will receive the following types of information about how you use and interact with Adobe apps:
Browser and device information, such as device model and operating system, software and hardware information, browser and device settings, unique identifiers (such as IP address, cookie ID, or deviceID), amount of memory installed, language settings, and screen resolution;
Information about your content and documents, but not the content itself, such as number of pages, and unique document identifiers;
Content usage information such as how many times you access content and how you interact with your content within the app
How you interact with Adobe’s apps, including the features you use and the options you select, your user journey to Adobe’s apps; and
Adobe product information, such as version number;
Crash logs
You can find more information about how Adobe collects and uses information associated with you or your device in the Adobe Privacy Center.
Please note that these settings do not apply to:
diagnostic information collected for legal and safety purposes, which will be collected and only used as described in the Adobe Privacy Policy
beta, prerelease, or early access products or features (as described in our General Terms of Use), which always send usage data to Adobe
data collected to count active use of our sites and apps to help us understand usage trends
desktop app users with a business profile or account (such as a team’s profile or a company or school account) whose license is provisioned and managed by an organization. For these users, Adobe does not receive desktop app usage data. To be clear, Adobe does collect operational and license information as explained in the General Terms of Use and, in some cases, Adobe may share that operational and license data with the organization pursuant to contract.
data shared with Adobe when participating in Adobe’s Product Improvement Program as described here
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You can control how Adobe websites use cookies and similar technologies by making choices below. But note that if you disable cookies and similar technologies entirely, Adobe websites may not function properly.
Cookies are small text files stored by your web browser when you use websites. There are also other technologies that can be used for similar purposes like HTML5 Local Storage and local shared objects, web beacons, and embedded scripts. These technologies help us do things like remembering you and your preferences when you return to our sites, measure how you use the website, conduct market research, and gather information about the ads you see and interact with.
You can make choices in the menu below about what cookies and other technologies you want us to use on Adobe sites when you visit them from this browser. You can always change those choices later by clicking on the Cookie Preferences link at the bottom of the page.
If enabled:
We can improve your experience by tailoring the site and the content to things we think might be of interest
We can better keep track of your preferences — like what language you prefer to use
We will better understand your likely interests so we can provide you more relevant Adobe ads and content on non-Adobe websites and in non-Adobe apps
It will help us improve the performance of our website and those of our partners who use the Adobe Experience Cloud
If disabled:
We won’t be able to remember you from session to session so the experience may not be tailored to your interests
You’ll still have access to the content of the site but certain features that depend on cookies may not function
You’ll still see ads, they just may not be as relevant to you
General information
You can control how Adobe websites use cookies and similar technologies by making choices below. But note that if you disable cookies and similar technologies entirely, Adobe websites may not function properly.
Cookies are small text files stored by your web browser when you use websites. There are also other technologies that can be used for similar purposes like HTML5 Local Storage, web beacons, and embedded scripts. These technologies help us do things like remembering you and your preferences when you return to our sites, measure how you use the website, conduct market research, and gather information about the ads you see and interact with.
You can make choices in the menu below about what cookies and other technologies you want us to use on Adobe sites when you visit them from this browser. You can always change those choices later by clicking on the Cookie Preferences link at the bottom of the page.
If enabled:
We can improve your experience by tailoring the site and the content to things we think might be of interest
We can better keep track of your preferences — like what language you prefer to use
We will better understand your likely interests so we can provide you more relevant Adobe ads and content on non-Adobe websites and in non-Adobe apps
It will help us improve the performance of our website and those of our partners who use the Adobe Experience Cloud
If disabled:
We won’t be able to remember you from session to session so the experience may not be tailored to your interests
We’ll still count your use of our site and services
You’ll still have access to the content of the site but certain features that depend on cookies may not function
You’ll still see ads, they just may not be as relevant to you
Operate the site and core servicesOperate site and measure engagement
Always active
These cookies are required, and they are used to enable the site and related services core functionality. Without them the site could not operate, so they cannot be disabled.
These cookies enable the site and related services’ core functionality and collect statistics about user engagement, such as counting active use to help us understand trends. These cookies cannot be disabled.
Measure performance
These cookies are used to analyze site usage to measure and improve performance. Without them Adobe cannot know what content is most valued and how often unique visitors return to the site, making it hard to improve information we offer to you.
These cookies are used to analyze site usage to measure and improve performance. Without them Adobe cannot know what content is most valued, making it hard to improve information we offer to you.
Extend functionality
These cookies are used to enhance the functionality of Adobe sites such as remembering your settings and preferences to deliver a personalized experience; for example, your username, your repeated visits, preferred language, your country, or any other saved preference.
Personalize advertising
These cookies are used to enable Adobe and our partners to serve ads more relevant to your interests. Without them you will still see ads, but they might not be as relevant to you.
