The Adobe Service Commitments below describe Adobe’s service availability for the Products and Services set forth in the Sales Order, provided that the relevant Service Level Agreement (and applicable Addendum or Exhibits) are either (1) specifically referenced in, or (2) attached to the applicable Sales Order (or other ordering document). For clarity, the Service Level Agreement attached to a Sales Order and/or licence agreement is not modified by this link. The Service Commitments outlined herein only apply if a direct reference to this URL is included in an Agreement.
Unified SLA
Agreement
Effective Date
List of Covered Services:
- Adobe Analytics Select, Prime and Ultimate (except as excluded) (“Analytics”);
- Adobe Audience Manager (“AAM”);
- Adobe Advertising Cloud (“Advertising Cloud”);
- Adobe Campaign Standard (“Campaign”);
- Adobe Campaign Managed Cloud Services;
- Adobe Connect (“Connect”):
- Connect On-demand Services;
- Connect Managed Services;
- Adobe Experience Platform (“AEP”):
- AEP Intelligence;
- Adobe Mix Modeler (“AMM”);
- Customer Journey Analytics for Adobe Analytics;
- Customer Journey Analytics (Foundation, Select, Prime and Ultimate);
- Adobe Journey Optimizer Prime, Select and Ultimate;
- Profile Orchestration
- Offer Decisioning;
- Real-time Customer Data Platform (including the B2C, B2B and B2P Prime and Ultimate Editions);
- Real-time Customer Data Platform Connections;
- Adobe Experience Manager Assets Essentials (“Assets Essentials”);
- Adobe Experience Manager Brand Portal;
- Adobe Experience Manager Sites Optimizer;
- Adobe GenStudio for Performance Marketing
- Frame.io ("Frame”)
- Adobe Learning Manager;
- Marketo Engage (“Marketo”);
- Adobe Primetime (“Primetime”):
- Primetime Authentication;
- Primetime Concurrency Monitoring for MVPD;
- Primetime Concurrency Monitoring for Programmer Provider;
- Primetime Ad Currency Optimisation;
- Primetime Ad Insertion;
- Adobe Primetime TVSDK;
- Adobe Acrobat Sign Solutions for Enterprise (“Acrobat Sign”);
- Adobe Target (except as excluded) (“Target”);
- Workfront
02 Apr. 2025
SLA Addenda: Covered Services are as listed in the applicable SLA Addendum
Addendum
Effective Date
List of Covered Services:
- Adobe Connect (“Connect”):
- Adobe Connect On-demand Services;
- Adobe Connect Managed Services;
- Adobe Commerce on Cloud (excluding Advanced Reporting and Commerce Integration Framework);
- Adobe Commerce on Managed Service (excluding Advanced Reporting and Commerce Integration Framework);
- Adobe Developer App Builder;
- Adobe Experience Manager as a Cloud Service components (“AEM as a Cloud Service”):
- AEM as a Cloud Service Author Tier;
- AEM as a Cloud Service Publish Tier;
- AEM as a Cloud Service Edge Delivery Services Preview Tier;
- AEM as a Cloud Service Edge Delivery Services Publish Tier;
- Adobe Experience Manager Assets Essentials (“Assets Essentials”);
- Dynamic Media Classic;
- Dynamic Media;
- Personalised Media;
- PDF Services API;
- Adobe Primetime (“Primetime”):
- Primetime Ad Currency Optimisation;
- Primetime Authentication;
- Primetime Concurrency Monitoring for MVPD;
- Primetime Concurrency Monitoring for Programmer Provider;
- Primetime Ad Insertion;
- Adobe Target (“Target”)
20 Aug. 2024
17 Dec. 2021
API
Covered Services:
- Adobe Audience Manager (“AAM”);
- Adobe Experience Platform (“AEP”);
- AEP Intelligence;
- Journey Optimizer Prime, Select and Ultimate;
- Offer Decisioning;
- Real-time Customer Data Platform (including the B2C, B2B and B2P Prime and Ultimate Editions);
- Real-time Customer Data Platform Connections and,
- Adobe Primetime Authentication
27 Jul. 2022
17 Dec. 2021
26 Sep. 2022
Covered Services:
- Adobe Analytics Select, Prime and Ultimate (excluding Analytics Foundation Packs and Adobe Analytics for Streaming Media) (“Analytics”);
- Adobe Advertising Cloud (“Advertising Cloud”);
- Adobe Audience Manager (“AAM”);
- Adobe Experience Platform (“AEP”):
- AEP Intelligence;
- Customer Journey Analytics for Adobe Analytics (excluding Streaming Media Collection);
- Customer Journey Analytics (Foundation, Select, Prime and Ultimate, excluding Streaming Media Collection);
- Adobe Journey Optimizer Prime, Select and Ultimate;
- Profile Orchestration;
- Offer Decisioning; and
- Real-time Customer Data Platform (including the B2C, B2B and B2P Prime and Ultimate Editions)
02 Apr. 2025
Master SLA
Agreement
Effective Date
Master Service Level Agreement
List of Covered Services:
- Campaign Cloud Messaging
- Campaign Transactional Messaging
5 Dec. 2016
Service Level Exhibits
Product
Effective Date
29 Aug. 2017
29 Aug. 2017