The Adobe Service Commitments below describe Adobe’s service availability for the Products and Services set forth in the Sales Order, provided that the relevant Service Level Agreement (and applicable Addendum or Exhibits) are either (1) specifically referenced in, or (2) attached to the applicable Sales Order (or other ordering document). For clarity, the Service Level Agreement attached to a Sales Order and/or license agreement is not modified by this link. The Service Commitments outlined herein only apply if a direct reference to this URL is included in an Agreement.

Unified SLA

Agreement
Effective Date

Unified SLA

List of Covered Services:

  • Adobe Analytics Select, Prime, and Ultimate (except as excluded below in 1.6) (“Analytics”);
  • Adobe Audience Manager (“AAM”);
  • Adobe Advertising Cloud (“Advertising Cloud”);
  • Adobe Campaign Standard (“Campaign”);
  • Adobe Campaign Managed Cloud Services;
  • Adobe Connect (“Connect”):
    • Connect On-demand Services;
    • Connect Managed Services;
  • Adobe Experience Platform (“AEP”):
    • AEP Intelligence;
    • Adobe Mix Modeler (“AMM”);
    • Customer Journey Analytics B2B Edition;
    • Customer Journey Analytics for Adobe Analytics;
    • Customer Journey Analytics (Foundation, Select, Prime, and Ultimate);
    • Adobe Journey Optimizer B2B Edition;
    • Adobe Journey Optimizer Prime, Select and Ultimate;
    • Profile Orchestration
    • Offer Decisioning;
    • Real-time Customer Data Platform (including the B2C, B2B and B2P Prime and Ultimate Editions);
    • Real-time Customer Data Platform Connections;
  • Adobe Experience Manager Assets Essentials (“Assets Essentials”);
  • Adobe Experience Manager Brand Portal;
  • Adobe Experience Manager Sites Optimizer;
  • Adobe GenStudio for Performance Marketing
  • Frame.io ("Frame”);
  • Adobe Learning Manager;
  • Adobe LLM Optimizer (except Semrush Enterprise AIO as excluded below in section 1.6);
  • Marketo Engage (“Marketo”);
  • Adobe Primetime (“Primetime”):
    • Primetime Authentication;
    • Primetime Concurrency Monitoring for MVPD;
    • Primetime Concurrency Monitoring for Programmer Provider;
    • Primetime Ad Currency Optimization;
    • Primetime Ad Insertion;
    • Adobe Primetime TVSDK;
  • Adobe Acrobat Sign Solutions for Enterprise (“Acrobat Sign”);
  • Adobe Target (except as excluded in 1.6) (“Target”);
  • Workfront
3 Aug 2026

SLA Addenda: Covered Services are as listed in the applicable SLA Addendum

Addendum
Effective Date

Actionability

List of Covered Services:

  • Adobe Commerce as a Cloud Service;
  • Adobe Commerce Optimizer;
  • Adobe Commerce on Cloud (excluding Advanced Reporting and Commerce Integration Framework);
  • Adobe Commerce on Managed Service (excluding Advanced Reporting and Commerce Integration Framework);
  • Adobe Connect (“Connect”):
    • Adobe Connect On-demand Services;
    • Adobe Connect Managed Services;
  • Adobe Developer App Builder;
  • Adobe Experience Manager as a Cloud Service components (“AEM as a Cloud Service”):
    • AEM as a Cloud Service Author Tier;
    • AEM as a Cloud Service Publish Tier;
    • AEM as a Cloud Service Edge Delivery Services Author Tier;
    • AEM as a Cloud Service Edge Delivery Services Publish Tier;
  • Adobe Experience Manager Assets Essentials (“Assets Essentials”);
  • Dynamic Media Classic;
  • Dynamic Media;
  • Order Management for Adobe Commerce;
  • Personalized Media;
  • PDF Services API;
  • Adobe Primetime (“Primetime”):
    • Primetime Ad Currency Optimization;
    • Primetime Authentication;
    • Primetime Concurrency Monitoring for MVPD;
    • Primetime Concurrency Monitoring for Programmer Provider;
    • Primetime Ad Insertion;
  • Adobe Acrobat Sign Solutions for Enterprise (“Acrobat Sign”);
  • Adobe Target (“Target”)
23 July 2026
AEM Managed Services
17 Dec 2021

API
Covered Services:

  • Adobe Audience Manager (“AAM”);
  • Adobe Experience Platform (“AEP”);
    • AEP Intelligence;
    • Adobe Journey Optimizer;
    • Offer Decisioning;
    • Real-time Customer Data Platform (including the B2C, B2B and B2P Prime and Ultimate Editions);
    • Real-time Customer Data Platform Connections
  • Adobe Primetime Authentication
23 Sept 2025
Campaign Standard Actionability
17 Dec 2021
Campaign Managed Cloud Services
26 Sep 2022

Data Collection

Covered Services:

  • Adobe Analytics Select, Prime, and Ultimate (excluding Analytics Foundation Packs and Adobe Analytics for Streaming Media) (“Analytics”);
  • Adobe Advertising Cloud (“Advertising Cloud”);
  • Adobe Audience Manager (“AAM”);
  • Adobe Experience Platform (“AEP”):
    • AEP Intelligence;
    • Customer Journey Analytics for Adobe Analytics (excluding Streaming Media Collection);
    • Customer Journey Analytics (Foundation, Select, Prime, and Ultimate, excluding Streaming Media Collection);
    • Adobe Journey Optimizer Prime, Select and Ultimate;
    • Profile Orchestration;
    • Offer Decisioning; and
    • Real-time Customer Data Platform (including the B2C, B2B and B2P Prime and Ultimate Editions)
02 Apr 2025

Master SLA

Agreement
Effective Date

Master Service Level Agreement

List of Covered Services:

  • Campaign Cloud Messaging
  • Campaign Transactional Messaging
5 Dec 2016

Service Level Exhibits

Product
Effective Date
Campaign Cloud Messaging
29 Aug 2017
Campaign Transactional Messaging
29 Aug 2017

Looking for an older version of our Legacy Service Level Commitments (Legacy Unified SLA, SLA Addenda, Master SLA and/or SLA Exhibits)?