Creative Cloud FAQ

If you are a paid member, you can install the previous app versions of your Creative Cloud apps.

Yes, you can share files you create with Creative Cloud apps like any other file through email and more. Creative Cloud also allows you to share files through a browser. When sharing this way, you can also toggle layers, view metadata, comment, and download files for editing. 

You can manage file-sharing settings on your Creative Cloud Files page. 

Yes, you can install the Creative Cloud desktop app on multiple computers with the same account, but you can only use it on one device at a time.  

Your Creative Cloud files are stored both on your desktop and the Creative Cloud servers. If you cancel or downgrade your membership, you can still access files on your computer. Your account will switch to a free membership with 5GB of storage. If you exceed this limit, you can't upload new files until you reduce your usage. You have 30 days to free up space before losing access to some or all files stored on the Creative Cloud servers. 

View the countries where Creative Cloud is available for individuals, teams, and small businesses. Enterprise customers should request a consultation.

System information (such as operating system, processor, and memory used), Adobe product information (like version number), and Adobe feature usage information (including menu options or buttons selected) can be used to personalize your application experience. This data helps product teams improve the product and communicate with you. 

No, you can control updates for all your Creative Cloud desktop apps. In Creative Cloud preferences, you can choose to auto-update or manage each app manually, letting you stay on your current version or even a prior one.