Subscription Services

Acrobat Reader is a free application that you can use to open, view, sign, print, annotate, search, and share PDF files. However, you need to purchase Acrobat Premium subscription to be able to use the following premium features:

When you purchase Adobe Acrobat Premium subscription:

  • You get access to all the above listed premium features on Acrobat Reader mobile app.

  • You can access most of the premium features on Web and Desktop app of Adobe Acrobat Reader. The Edit and eSign functionalities on Web and Desktop app are not available for Acrobat Premium subscribers.

  • You will be automatically charged monthly or annually, based on your subscription terms.

  • If you accept a free 7-day trial offer for an annual subscription, you’ll get an email when your trial is about to end.

    • At the end of your free trial period, you will be automatically charged for the amount in your subscription terms.

    • To avoid charges, cancel the subscription before the trial period ends.

Note

Subscribers to Acrobat Pro DC can access all the above listed premium features on mobile, desktop, and web application of Acrobat Reader. For more details, see Adobe Acrobat DC Plans & Pricing.

Manage subscriptions

Subscribe to services

If a feature you’re trying to use is not available or asks you to subscribe, you can check your current subscriptions and add new ones. To do so:

  1. Tap profileicon

  2. Tap Subscriptions.

  3. To subscribe to Adobe Acrobat Premium, tap Try Now.

    _images/subscriptionsnew.png
  1. In the page that appears, review the subscription details and take one of the following actions, as required:

    • To purchase annual subscription, select Yearly > Start 7-day free trial. In the dialog that appears next, sign-in with your existing credentials or sign-up for an Adobe account, and follow through the process.

    • To purchase a monthly subscription, select Monthly > Subscribe Now. Next, sign-in or sign-up and follow through the process.

    _images/subscribe.png

Note: Annual billing for Premium subscription starts when your free trial ends. If you do not want to continue with the subscription, cancel before the trial period ends and you won’t be charged. Monthly or yearly subscriptions renew automatically until you cancel before the renewal period.

Note

If you have not updated to the latest app version, you’ll see the legacy user interface which lists individual subscriptions.

Activate a subscription

Your subscriptions are automatically activated. In case of an issue, you can reactivate or restore your purchase as follows:

  1. Launch Acrobat.

  2. Tap profileicon > Subscriptions.

  3. Tap Restore purchases. A dialogue appears stating that your purchase is restored.

  4. Relaunch the app and try using your paid services.

Note

See also the FAQs below for special cases.

Upgrade existing subscriptions

The subscription workflow does not block you from upgrading to a package that includes services to which you are already subscribed, but it does tell you to cancel those existing subscriptions. For example, if you subscribe to Acrobat Pro DC, you should cancel all other subscriptions.

Cancel a subscription

You need to cancel a subscription from the store where it was purchased.

To initiate cancellation from Adobe Acrobat Reader app:

  1. Open Adobe Acrobat.

  2. Tap profileicon > Subscriptions.

  3. Tap Manage subscriptions.

    It opens the store’s subscription page. Follow the directions to proceed with the cancellation.

_images/subscriptionsnew.png

For more details, see Cancel Adobe trial or subscription.

From Google Play or Play Store

  1. Open Google Play on any device or go to Play Store.

  2. From the menu, tap Subscriptions > (your item to cancel) > Cancel Subscription.

For further details, see Cancel, pause, or change a subscription on Google Play. In case of any issues in cancelling a subscription, go to Google Customer Support.

From Galaxy Store

  1. On your device, open Galaxy Store.

  2. Tap hamburgericon > Receipts.

  3. Go to Items tab > [your subscription name] > Unsubscribe.

_images/cancelsubscriptiongalaxy.png

For more information, visit Samsung’s Content & Services Customer Support.

You should receive a cancellation email once you successfully cancel a subscription.

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to:

Need more help with refunds? Use the Contact Us chat bot at the bottom of Acrobat Reader mobile FAQ page.

Resolve issue in Restore Purchases

Issue: The Restore Purchases workflow breaks after Acrobat updates from a store that’s different from the original install store.

Details: When Acrobat updates manually or automatically from a store which is different from the original store, the restore subscription workflow breaks. For instance, when you download the app from Google’s Play Store but update it via Samsung’s Galaxy Store, it results in a dialog that asks you to reinstall the app.

To fix this issue:

  1. Back up your data as follows:

  1. From the Home view, tap Files > On this Device.

  2. For every file that you need to back up, tap overflowicon

  3. Choose Save a Copy, select a location and complete the workflow.

The files in the Recent list are likely already backed up. With Acrobat open and a network connection, cloud files should already be synced. Acrobat’s local storage automatically is deleted when the app is uninstalled.

_images/saveacopy.png
  1. Uninstall the app.

  2. Reinstall the app from the app store where you originally purchased your subscription.

Update Your App

Acrobat Reader is seamlessly integrated with your device and Adobe Adobe Cloud Storage. However, a change in any of these components may require an update in one or more of the other components. You need to update your app to the latest version if it does not update automatically.

Adobe Cloud Storage is an evolving service and the ongoing changes may break some workflows that use DC services. So, you need to update Acrobat Reader to the latest version when prompted to do so.

_images/upgrade.png

To update your app, follow the store instructions for your platform:

Save files

Files that are changed using subscription services are saved as follows:

  • Local files are saved on your device as well as on Adobe Cloud Storage.

  • File originating from a cloud storage location (such as Dropbox and OneDrive) are saved back to that location.

Frequently asked questions

How do I restore purchases after updating from a store other than the one which provided the original download?

You cannot restore purchases if you migrate to a different store. To restore your purchases, uninstall the current app build and install it again from the store you originally purchased from. Learn more about restoring or restarting your subscriptions on Google Play Store.

Note: The builds installed from Google Play Store can anytime be updated via Samsung Galaxy Store. However, a build installed or updated from Samsung Galaxy Store can be updated via Google Play Store only after a period of 1 year from the date of install.

Why was I automatically charged after the free trial ended?

The free trial automatically converts to a paid subscription at the end of the trial period.

If I cancel my subscription, do I receive a confirmation message?

  • Cancelling via the app store: Check your app store cancellation confirmation policies.

  • Cancelling via Adobe: Adobe sends you a confirmation email.

How do I know my trial is ending and I’ll be charged?

Check the settings in the Adobe app to learn when payment will be charged. Tap Settings > Manage subscriptions to view the next scheduled payment.

What do I do if I accidentally subscribe twice?

You cannot subscribe twice with one log-in ID. If you log in as a different user, you should manage your subscriptions separately under each login.

I want to evaluate whether I should buy or cancel. Where can I get a complete list of features I get on all platforms?

The app stores list the available in-app purchases (available subscription features).

Can I access Acrobat Reader Premium subscription from multiple mobile devices?

Yes, you can access Acrobat Reader Premium subscription from multiple mobile devices by signing in with the subscription account credentials.

Can I use my Adobe Acrobat Premium subscription with Acrobat Reader for desktop?

No, you cannot use your Adobe Acrobat Premium subscription to access the subscription features on Acrobat Reader for desktop.

Subscription features

Create PDF

Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can convert many document types to PDF format. This online service requires an internet connection.

To convert an unopened file to PDF:

  1. Log in to Adobe Cloud Storage and open a file list (Home, Files, Shared).

  2. For any file, tap overflowicon > Create PDF.

  3. Alternatively, tap plusicon > Create PDF. Then, tap any file location and navigate to a file. Next, select a non-PDF file.

_images/createmenu.png

The app automatically converts your file to PDF. Local files save to Adobe Cloud Storage. Other files save to their original location.

To convert an image file on your device to PDF:

  1. Open an image file in your photo gallery or any other image file on your device.

  2. Tap shareicon

  3. Select Adobe Acrobat app (Convert to PDF).

_images/convertfromgallery.png

Export PDF to other formats

With subscription to Adobe Acrobat Premium or Adobe Acrobat Pro DC, you can export unshared PDF files to other formats, including Word, Excel, PowerPoint, and rich text. This online service requires an internet connection.

During the export workflow, you can also convert scanned text into actual text via optical character recognition. Acrobat supports many export languages.

  1. Log in to Adobe Cloud Storage.

  2. Open an unshared PDF and tap overflowicon > Export PDF.

  3. Alternatively, from any file list, tap overflowicon > Export PDF next to an unshared file.

  4. Specify an export format.

  5. Optionally, tap Language and change the default language. The default export language is the same as the language of your installed app.

  6. Tap Export.

_images/filelistcontextmenu.png

Edit PDF

Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can edit PDFs on phones and tablets. The edit feature allows you to:

  • Add text and images

  • Delete, move, and resize text blocks as well as edit text

  • Change the font style, size, weight, color, and alignment

  • Convert text to a bulleted or numbered list

  • Delete, move, rotate, and resize images

  • Undo and redo actions

  • Copy and paste text to and from a PDF

To enter edit mode, tap editicon > Edit PDF.

In edit mode:

  • To edit text or an image, simply tap it.

  • To add a text box or an image, tap addtexticon or addimageicon

_images/editbuttonmenu.png

Refer to Edit PDFs for more details.

Organize pages in a PDF

To organize pages:

  1. Log in to Adobe cloud storage.

  2. Open an unshared file tap editicon and then tap organizeicon

  3. Select one or more pages and choose any of the following actions as required:

    • To rotate pages: Tap rotateleft or rotateright

    • To reorder pages: Long press a page and then drag it to a new location.

    • To delete pages: Tap deleteicon and then confirm the action.

    • To insert pages: Tap inserticon and then choose whether to insert another file or a blank page. Next, choose before or after. The app automatically saves the file.

    • To extract pages: Tap extracticon. The extracted pages are automatically saved to your device as “Pages from <file name>”.

_images/organizemenu.png

Note

You can undo and redo any action by tapping overflowicon and then undoicon.

Combine files

With subscription to Adobe Acrobat Premium or Adobe Acrobat Pro DC, you can combine up to 12 files into a single PDF. You can also combine files from any integrated file location such as Dropbox and Drive.

Note the following limitations in combining files:

  • You cannot combine files that are shared for review.

  • You must log in to Adobe Cloud Storage.

  • It requires an internet connection.

  • You need Acrobat Reader subscription.

To combine files:

  1. From the list of files, long press a file until a check mark appears.

  2. Tap one or more files as needed. You may select up to 12 unshared files.

  3. Tap overflowicon > Combine Files. If you select non-PDF files, Acrobat instantly converts them to PDF.

    _images/combine.png

Note

Alternatively, from the list of files, you can tap plusicon > Combine Files. Or, you can open a file and tap overflowicon > Combine Files. Next, navigate to a file location, select files, and tap Next. Then, follow the steps below.

  1. In the dialog that opens, take one or more of the following actions as needed:

    • To reorder the files, tap reordericon and drag a file up or down.

    • To remove a file from the combine list, tap removecircle next to the file.

    • To rename the file, tap pencilicon next to the file title and enter a new name. The file’s default name is “Combine + (current date)”.

    _images/combine2.png
  2. Tap Combine.

The combined file is automatically uploaded to Adobe Cloud Storage.

Compress files

With premium subscription, you can compress files to reduce their size. Compressed files consume less bandwidth, and are easier and faster to work with. You cannot compress files that have been previously compressed.

_images/contextmenu1.png

To compress a file, tap overflowicon > Compress PDF. Optionally, tap Open to open the file.

The compressed file saves at the same location as that of the original file.

Note

File compression is only available for files which have not already been compressed in any app (including desktop Acrobat). Attempting compression on a file which has already been compressed results in an error.

Password-protect PDFs

Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can password protect PDFs by setting a document open password.

When you create a password for a PDF, note the following:

  • The app creates a file copy named “<the file name>_protected” and saves that file to the Adobe Cloud Storage. It does not protect or change the original file.

  • Actions which change the file are blocked on mobile devices, including Fill & Sign, commenting, and editing.

  • You can use the restricted features with desktop Acrobat.

  • You can remove the password with desktop Acrobat (you must know the original password).

  • There is no separate password for edit. If a user can open a file, they can edit the file.

  • Currently, Acrobat Reader mobile app does not support printing of password-protected PDFs.

To password protect a file from within an open PDF or from any file list:

  1. Tap overflowicon

  2. Tap protecticon

_images/protect.png
  1. Enter a password and confirm it. Use only supported characters.

  2. Tap Set Password.

_images/setpassword.png

Supported characters

When you create a password to password-protect a PDF, you must only use letters, numbers, and the supported characters listed below. Passwords with unsupported characters show an error dialog.

Supported characters: !, “, “, #, $, %, &, ‘, (, ), *, +, ,, -, ., /, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, :, ;, < , =, > , ?, @, A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, Z, [, \, ], ^, _, `, a, b, c, d, e, f, g, h, i, j, k, l, m, n, o, p, q, r, s, t, u, v, w, x, y, z, {, |, }, ~

Open a protected file

To open a password protected file, you must know the password.

Note

There is no way to retrieve a forgotten password.

  1. Open a protected file.

  2. Enter the password.

  3. Tap OK.

_images/enterpassword.png

Forgotten Passwords

The password feature is designed to secure your docs against malicious attacks and unwanted viewing. For this reason, there is no way to retrieve a lost password. Note the following:

  • DC mobile product password protection works identically on the desktop.

  • It’s always a good idea to backup your password in a secure manner if you think you could forget it.

  • When you password protect a file, Acrobat Reader creates a new file. The original file is not password protected, and you can always retrieve that file from your device.