Subscription Services

Acrobat Reader’s subscription services include powerful features, such as creating PDFs, exporting PDFs to other formats, compressing and combining PDFs, and editing PDFs.

Manage subscriptions

Subscribe to services

If a feature you’re trying to use is not available or asks you to subscribe, you can check your current subscriptions and add new ones. To do so:

  1. Tap profileicon

  2. Tap Subscriptions.

  3. To add a subscription or find out more details, tap Subscribe Now. The workflow may vary on Samsung devices.

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Note

If you have not updated to the latest app version, you’ll see the legacy user interface which lists individual subscriptions.

Activate a subscription

Your subscriptions are automatically activated. In case of an issue, you can reactivate or restore your purchase as follows:

  1. Launch Acrobat.

  2. Tap profileicon > Subscriptions.

  3. Tap Restore purchases. A dialogue appears stating that your purchase is restored.

  4. Relaunch the app and try using your paid services.

Note

See also the FAQs below for special cases.

Upgrade existing subscriptions

The subscription workflow does not block you from upgrading to a package that includes services to which you are already subscribed, but it does tell you to cancel those existing subscriptions. For example, if you subscribe to Acrobat Pro DC, you should cancel all other subscriptions.

Cancel a subscription

You need to cancel a subscription from the store where it was purchased.

To initiate cancellation from Adobe Acrobat Reader app:

  1. Open Adobe Acrobat.

  2. Tap profileicon > Subscriptions.

  3. Tap Manage subscriptions.

    It opens the store’s subscription page. Follow the directions to proceed with the cancellation.

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For more details, see Cancel Adobe trial or subscription.

From Google Play or Play Store

  1. Open Google Play on any device or go to Play Store.

  2. From the menu, tap Subscriptions > (your item to cancel) > Cancel Subscription.

For further details, see Cancel, pause, or change a subscription on Google Play. In case of any issues in cancelling a subscription, go to Google Customer Support.

From Galaxy Store

  1. On your device, open Galaxy Store.

  2. Tap hamburgericon > Receipts.

  3. Go to Items tab > [your subscription name] > Unsubscribe.

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For more information, visit Samsung’s Content & Services Customer Support.

You should receive a cancellation email once you successfully cancel a subscription.

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to:

Need more help with refunds? Use the Contact Us chat bot at the bottom of Acrobat Reader mobile FAQ page.

Resolve issue in Restore Purchases

Issue: The Restore Purchases workflow breaks after Acrobat updates from a store that’s different from the original install store.

Details: When Acrobat updates manually or automatically from a store which is different from the original store, the restore subscription workflow breaks. For instance, when you download the app from Google’s Play Store but update it via Samsung’s Galaxy Store, it results in a dialog that asks you to reinstall the app.

To fix this issue:

  1. Back up your data as follows:

  1. From the Home view, tap Files > On this Device.

  2. For every file that you need to back up, tap overflowicon

  3. Choose Save a Copy, select a location and complete the workflow.

The files in the Recent list are likely already backed up. With Acrobat open and a network connection, cloud files should already be synced. Acrobat’s local storage automatically is deleted when the app is uninstalled.

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  1. Uninstall the app.

  2. Reinstall the app from the app store where you originally purchased your subscription.

Update Your App

Acrobat Reader is seamlessly integrated with your device and Adobe Document Cloud. However, a change in any of these components may require an update in one or more of the other components. You need to update your app to the lastes version if it does not update automatically.

Document Cloud is an evolving service and the ongoing changes may break some workflows that use DC services. So, you need to update Acrobat Reader to the latest version when prompted to do so.

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To update your app, follow the store instructions for your platform:

Save files

Files that are changed using subscription services are saved as follows:

  • Local files are saved on your device as well as on Document Cloud.

  • File originating from a cloud storage location (such as Dropbox and OneDrive) are saved back to that location.

Frequently asked questions

How do I restore purchases after updating from a store other than the one which provided the original download?

See Restore purchases.

Why was I automatically charged after the free trial ended?

The free trial automatically converts to a paid subscription at the end of the trial period.

If I cancel my subscription, do I receive a confirmation message?

  • Cancelling via the app store: Check your app store cancellation confirmation policies.

  • Cancelling via Adobe: Adobe sends you a confirmation email.

How do I know my trial is ending and I’ll be charged?

Check the settings in the Adobe app to learn when payment will be charged. Tap Settings > Manage subscriptions to view the next scheduled payment.

What do I do if I accidentally subscribe twice?

You cannot subscribe twice with one log-in ID. If you log in as a different user, you should manage your subscriptions separately under each login.

I want to evaluate whether I should buy or cancel. Where can I get a complete list of features I get on all platforms?

The app stores list the available in-app purchases (available subscription features).

Create PDF

Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can convert many document types to PDF format. This online service requires an internet connection.

Convert unopened files

To convert an unopened file to PDF:

  1. Log in to Document Cloud and open a file list (Home, Files, Shared).

  2. For any file, tap overflowicon > Create PDF.

    Or, tap plusicon > Create PDF. Then, tap any file location and navigate to a file. Next, select a non-PDF file.

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The app automatically converts your file to PDF. Local files save to Document Cloud. Other files save to their original location.

Export PDF to other formats

With subscription to Adobe Acrobat Premium or Adobe Acrobat Pro DC, you can export unshared PDF files to other formats, including Word, Excel, PowerPoint, and rich text. This online service requires an internet connection.

During the export workflow, you can also convert scanned text into actual text via optical character recognition. Acrobat supports many export languages.

  1. Log in to Document Cloud.

  2. Open an unshared PDF and tap overflowicon > Export PDF.

    Alternatively, from any file list, tap overflowicon > Export PDF next to an unshared file.

  1. Specify an export format.

  2. Optionally, tap Language and change the default language. The default export language is the same as the language of your installed app.

  3. Tap Export.

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Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can edit PDFs on phones and tablets. The edit feature allows you to:

  • Add text and images

  • Delete, move, and resize text blocks as well as edit text

  • Change the font style, size, weight, color, and alignment

  • Convert text to a bulleted or numbered list

  • Delete, move, rotate, and resize images

  • Undo and redo actions

  • Copy and paste text to and from a PDF

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Open edit mode

To enter edit mode, tap editicon > Edit PDF.

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In edit mode:

  • To edit text or an image, simply tap it.

  • To add a text box or an image, tap addtexticon or addimageicon

Add text

To add new text:

  1. In edit mode, tap any blank space to show the menu.

  2. Tap addtexticon

  3. Tap the desired text insertion location.

  4. Enter any text.

  5. Optionally, apply text formatting such as Bold, Italic, Underline.

  6. Tap checkicon to save the changes.

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Once you’ve exited the add text mode, you can tap the text again and select a tool from the menu to change the font style, size, weight, color, and alignment.

Change an entire text block

To edit existing text, open edit mode and:

  1. Tap a text block.

  2. Tap Edit text, Select All, or Delete.

  3. Select a text tool from the edit menu to change the font style, size, weight, color, and alignment.

  4. Tap outside the edit block to save the changes.

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Copy a text block

To copy a text block:

  1. In edit mode, tap a text block.

  2. Double tap inside the selected text to display the Copy menu item.

Resize a text block

To resize a text block:

  1. In edit mode, tap a text block.

  2. Drag the text box handles to change the text block’s size or location.

Edit specific text

To edit existing text:

  1. In edit mode, tap a text block.

  2. Double tap in the text block to show the blow handles.

  3. Drag the handles to select text.

  4. Select any text tool from the edit menu to change the font style, size, weight, color, and alignment.

  5. Tap outside the edit block to save the changes.

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Insert lists

You can insert a new list or convert existing text into either a bulleted or numbered list. To do so, simply select text as described above and tap one of the list icons.

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Edit images

You can delete, resize, rotate and move new and existing images. To do so:

  1. Tap editicon > Edit PDF.

  2. Tap an image.

  3. Long press an image and do one or more of the following:

    • Drag it to move to a different location.

    • Grab a corner handle and resize the image.

    • Tap Delete to delete the PDF.

    • Tap rotateleft or rotateright to rotate the image.

  1. Tap outside the edit block to save your change.

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Add images

To add an new image to a PDF:

  1. Tap editicon > Edit PDF.

  2. Tap addimageicon

  3. Tap the image location in the document.

  4. Tap an image source and navigate to the image. Available options vary by device.

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The app automatically adds the image.

  1. Optionally, long press the image to:

    • Drag it to a different location.

    • Grab a blue corner handle and resize the image.

    • Delete the image. Tap Delete.

  2. Tap outside the edit block to save your changes.

Undo-redo edit actions

To undo and redo editing actions:

  • In edit mode, tap undoicon in the upper right to undo an action.

  • Long press the undoicon and tap redoicon

Note

When using an external keyboard, you can use the shortcut keys: Command + Z OR Command + Shift + Z

Organize pages

You can use the Organize tool to rotate, reorder, insert, extract, and delete pages from files. Organize tool is a subscription service and you cannot apply the page level organize actions for shared and review files.

To organize pages:

  1. Log in to Document Cloud.

  2. Open an unshared file tap editicon and then tap organizeicon

  3. Select one or more pages and choose any of the following actions as required:

    • To rotate pages: Tap rotateleft or rotateright

    • To reorder pages: Long press a page and then drag it to a new location.

    • To delete pages: Tap deleteicon and then confirm the action.

    • To insert pages: Tap inserticon and then choose whether to insert another file or a blank page. Next, choose before or after. The app automatically saves the file.

    • To extract pages: Tap extracticon. The extracted pages are automatically saved to your device as “Pages from <file name>”.

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Note

You can undo and redo any action by tapping overflowicon and then undoicon.

Combine files

With subscription to Adobe Acrobat Premium or Adobe Acrobat Pro DC, you can combine up to 12 files into a single PDF. You can also combine files from any integrated file location such as Dropbox and Drive.

Note the following limitations in combining files:

  • You cannot combine files that are shared for review.

  • You must log in to Document Cloud.

  • It requires an internet connection.

  • You need Acrobat Reader subscription.

To combine files:

  1. From the list of files, long press a file until a checkmark appears.

  2. Tap one or more files as needed. You may select up to 12 unshared files.

  3. Tap overflowicon > Combine Files. If you select non-PDF files, Acrobat instantly converts them to PDF.

Note

Alternatively, from the list of files, you can tap plusicon > Combine Files. Or, you can open a file and tap overflowicon > Combine Files. Next, navigate to a file location, select files, and tap Next. Then, follow the steps below.

  1. Take one or more of the following actions as needed:

    • To reorder the files, tap reordericon and drag a file up or down.

    • To remove a file from the combine list, tap removecircle next to the file.

    • To rename the file, tap pencilicon next to the file title and enter a new name. The file’s default name is “Combine + (current date)”.

  2. Tap Combine.

The file is automatically sent to Adobe’s Combine service and uploaded to Document Cloud.

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Compress files

With premium subscription, you can compress files to reduce their size. Compressed files consume less bandwidth, and are easier and faster to work with. You cannot compress files that have been previously compressed.

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To compress a file, tap overflowicon > Compress PDF. Optionally, tap Open to open the file.

The compressed file saves at the same location as that of the original file.

Note

File compression is only available for files which have not already been compressed in any app (including desktop Acrobat). Attempting compression on a file which has already been compressed results in an error.

Password Protect PDFs

Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can password protect PDFs by setting a document open password.

When you create a password for a PDF, note the following:

  • The app creates a file copy named “<the file name>_protected” and saves that file to the Document Cloud. It does not protect or change the original file.

  • Actions which change the file are blocked on mobile devices, including Fill & Sign, commenting, and editing.

  • You can use the restricted features with desktop Acrobat.

  • You can remove the password with desktop Acrobat (you must know the original password).

  • There is no separate password for edit. If a user can open a file, they can edit the file.

  • Currently, Acrobat Reader mobile app does not support printing of password-protected PDFs.

To password protect a file from within an open PDF or from any file list:

  1. Tap overflowicon

  2. Tap protecticon

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  1. Enter a password and confirm it. Use only supported characters.

  2. Tap Set Password.

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Supported characters

When you create a password to password-protect a PDF, you must only use letters, numbers, and the supported characters listed below. Passwords with unsupported characters show an error dialog.

Supported characters: !, “, “, #, $, %, &, ‘, (, ), *, +, ,, -, ., /, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, :, ;, < , =, > , ?, @, A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, Z, [, \, ], ^, _, `, a, b, c, d, e, f, g, h, i, j, k, l, m, n, o, p, q, r, s, t, u, v, w, x, y, z, {, |, }, ~

Opening a protected file

To open a password protected file, you must know the password.

Note

There is no way to retrieve a forgotten password.

  1. Open a protected file.

  2. Enter the password.

  3. Tap OK.

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Forgotten Passwords

The password feature is designed to secure your docs against malicious attacks and unwanted viewing. For this reason, there is no way to retrieve a lost password. Note the following:

  • DC mobile product password protection works identically on the desktop.

  • It’s always a good idea to backup your password in a secure manner if you think you could forget it.

  • When you password protect a file, Acrobat Reader creates a new file. The original file is not password protected, and you can always retrieve that file from your device.