We understand how frustrating receiving messages about your non-genuine apps can be.

If you have any questions or need help understanding this issue,
how it happened, and how to resolve it, don’t hesitate to contact Adobe Genuine Customer Support.

 

Adobe Customer Support

Questions about your non-genuine software?
Contact Adobe Support for help, answers, and information about this issue.

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(0800) 917-6453  |  Your Support ID: ${genuineId} 

What is the Adobe Genuine Service?

It’s Adobe’s mission to bring excellence to all our customers. That includes helping keep you safe from security vulnerability and harmful malware that can be present in non-genuine Adobe software. This Adobe Genuine Service is part of Adobe’s ongoing efforts to inform, protect, and support individuals who have unknowingly purchased non-genuine Adobe software. We’re keeping in touch to provide helpful information, and flexible, secure solutions.

Check out the most frequently asked questions.

Explore our FAQs for answers to the most commonly asked questions about non-genuine apps and software fraud.

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Adobe Customer Support

Questions about your non-genuine software? Contact Adobe Support for help, answers and information about this issue.

Your non-genuine ID: ${genuineId}

FAQs

Read the most commonly asked questions and answers about non-genuine apps.
 

Fix-it Guide

Review instructions on how to fix this issue by replacing your non-genuine Adobe apps.