According to the Business Software Alliance:
Software piracy exposes businesses and consumers to security threats including malware, spyware and viruses, and leads to decreased efficiencies in organizations.
Adobe Genuine software is genuine, legally licensed software purchased directly from Adobe or an authorized reseller. Adobe Genuine software will work in accordance with product documentation and the end-user license agreement, and is free from the vulnerabilities commonly introduced in non-genuine or counterfeit software.
Only Adobe Genuine software provides guaranteed access to the latest updates, features and functionality, allowing customers and organizations to maintain optimal productivity with less chance of performance issues. By buying Adobe Genuine software, customers are assured of:
The terms “counterfeit” and “non-genuine” software are often used interchangeably. Counterfeit software is software that has been illegally copied or hacked before being sold. Counterfeit software frequently positions itself as genuine software, and copies are often very sophisticated. Non-genuine software is often used in a broader sense to describe software that is not properly licensed.
It is unfortunately easy to purchase non-genuine or counterfeit software. For example, third-party online marketplaces often carry non-genuine or counterfeit software. Any time a customer purchases outside of approved channels (directly from Adobe or an authorized reseller), there is a chance that the software is not genuine.
Buying and using non-genuine or counterfeit software poses a risk for individuals and organizations. Non-genuine or counterfeit software has frequently been modified. By altering the software, hackers can introduce vulnerabilities, and some may intentionally add malware. Several studies have shown this to be true. Specifically, risks can be detailed as follows:
Antivirus software is a necessity today, but it is not impenetrable. In most cases, typical anti-virus and security software will not detect the forms of malware sometimes found in counterfeit or non-genuine software.
Software purchased from unauthorized resellers or Internet marketplaces has frequently been modified. Hackers may intentionally add malware or introduce vulnerabilities in the software. Many well-intentioned customers have been tricked into buying non-genuine or counterfeit software, and with the recent spate of Internet security breaches, Adobe wants to help reduce this risk and provide options for those already affected.
No. This is known as over-deployment and is not allowed according to the terms of most license agreements. This means you are not allowed to share software with friends or co-workers or install software on your home/laptop computer unless the license specifically allows for secondary use.
No. The terms of the end-user license agreement prohibit renting, leasing, selling, sublicensing or assigning rights to the software.
No. Software is protected by federal copyright law, which means you can’t make additional copies of software without the permission of the software publisher.
Buying software directly from Adobe.com or via an Adobe Authorized Reseller will ensure you receive Adobe Genuine software.
Under the Adobe Genuine Initiative, Adobe continues to develop programs to ensure customers are protected from non-genuine and counterfeit software. Adobe Genuine programs include working with organizations to prevent software piracy; investigating and bringing legal action against resellers of counterfeit software; and verification testing to confirm that installed software has not been tampered with or activated with an invalid license.
If you have received a specific notification for Adobe Acrobat X, you can follow the link in the message to purchase Adobe Genuine software at a reduced price. If you believe that you have other non-genuine or counterfeit software, you have several options:
Customers who have unknowingly purchased non-genuine or counterfeit software will be able to purchase a genuine version of Adobe Acrobat software at a discounted price.
It would be safer to remove the non-genuine software and install Adobe Genuine software in its place.
As the best protection against security risks associated with non-genuine software, Adobe recommends that you reformat the hard drive, then run current antivirus software to make sure all traces of non-genuine software are eliminated, and then install Adobe Genuine software. If you choose not to reformat the hard drive, Adobe recommends installation of Adobe Genuine software, followed by the complete removal of the non-genuine product.
This is a new service designed to inform and protect our customers from the risks of non-genuine and counterfeit software.
It’s unfortunately all too easy to purchase non-genuine or counterfeit software. If you have received this notification, it is because your software failed the validation check and is not genuine.
You can dismiss the message and continue with your work.
Yes. Call (800) 915-9457 to reach a Customer Care representative who can help you if you receive notice that your copy of Adobe software is not genuine or properly licensed.
No. Adobe is providing this notification to inform you that you do not have genuine software, and to offer you options on how to purchase Adobe Genuine software.
Part of the Adobe Genuine Initiative, the Software Integrity Service is a set of technologies, services and capabilities that can identify whether an installed Adobe product is genuine or non-genuine using a number of technical factors. The service includes a method to detect if software is non-genuine and a notification service (used for the first time with this pilot) to inform users that their software is not genuine, and to give them options to resolve the issue.
Adobe started distributing the detection element of the Software Integrity Service in September 2014, limited to a small subset of Adobe products.
Verification testing is run periodically by the Adobe Software Integrity Service, which checks for any tampering with Adobe software or improper and invalid licenses.
Users of Adobe’s software code may still receive updates even if the software is not genuine.
Adobe can verify whether software is genuine by examining the serial number and looking for indications of tampered or modified software. Software that is using an illegitimate serial number (one that was generated by a third party rather than Adobe) or has one or more of several known software hacks is not genuine.
Adobe’s goal has always been to help customers avoid the dangers of non-genuine or counterfeit software, and to do so in a way that is optimal and customer friendly. We have been working on this service for a while, taking our time to ensure it is delivered to customers in an easy-to-understand and actionable way.
The Software Integrity Service has the ability to check across different versions of Adobe software and verify the integrity of the software and validity of the licenses used to activate. A complete list of the data fields collected is published in the Adobe Privacy Center.
Adobe uses the data collected to determine if the software being used is genuine.
This is a new service designed to inform customers that their copy of Adobe Acrobat X is not genuine. We are calling this service a pilot because we are initially limiting it to a small number of customers.
Currently the pilot is limited to a small region in the Western United States.
Currently the pilot is for Adobe Acrobat X only.
For Customer Care inquiries, call (800) 915-9457.
For media inquiries, call (408) 536-4070.