Per the Business Software Alliance (www.bsa.org):
Software piracy exposes businesses and consumers to security threats including malware, spyware and viruses, and leads to decreased efficiencies in organizations.
Adobe Genuine software is genuine, legally licensed software purchased directly from Adobe or an authorized reseller. Adobe Genuine software will work in accordance with product documentation and the end user license agreement, and is free from the vulnerabilities commonly introduced in non-genuine or counterfeit software.
Only Adobe Genuine software provides guaranteed access to the latest updates, features and functionality enabling customers and organizations to maintain optimal productivity with less chance of performance issues. By buying Adobe Genuine software, customers are assured of:
The terms counterfeit and non-genuine software are often used interchangeably. Counterfeit software is software that has been illegally copied or hacked before being sold. Counterfeit software frequently positions itself as genuine software, and copies are often very sophisticated. Non-genuine software is often used in a broader sense to describe software that is not properly licensed.
It is unfortunately easy to purchase non-genuine or counterfeit software. For example, third party online marketplaces often carry non-genuine or counterfeit software. Anytime a customer purchases outside of approved channels (direct from Adobe or an authorized reseller) there is a likely chance that the software is not genuine.
Buying and using non genuine or counterfeit software poses a risk for individuals and organizations. Non-genuine or counterfeit software has frequently been modified. By altering the software, hackers can introduce vulnerabilities and some may intentionally add malware. Several studies have shown this to be true. Specifically, risks can be detailed as follows:
Virus software is a necessity today, but not impenetrable. In most cases, typical anti-virus and security software will not detect the forms of malware sometimes found in counterfeit or non-genuine software.
Software purchased from unauthorized resellers and/or from internet marketplaces has frequently been modified. By altering the software, hackers can introduce vulnerabilities and some may intentionally add malware. Many well-intentioned customers have been tricked into buying non-genuine or counterfeit software, and with the recent spate of Internet security breaches, Adobe wants to help reduce this risk and provide options for those already affected.
No. This is known as over-deployment and is not allowed according to the terms of most license agreements. This means you are not allowed to "share" software with friends or co-workers, nor install software on home/laptop computers unless the license specifically allows for secondary use.
No. The terms of the end user license agreement prohibits renting, leasing, selling, sub-licensing, or assigning rights in the software.
No. Software is protected by federal copyright law, which indicates you can't make additional copies of software without the permission of the software publisher.
Buying software direct from Adobe.com or via an Adobe Authorized Reseller (here: http://partners.adobe.com/resellerfinder/na/reseller.jsp?nav=al ) will ensure you receive Adobe Genuine software.
Under the Adobe Genuine Initiative, Adobe continues to develop programs to ensure customers are protected from non-genuine and counterfeit software. Adobe Genuine initiatives include working with organizations to prevent software piracy, investigating and bringing legal action against resellers of counterfeit software, and technical programs such as verification testing that can help confirm that installed Adobe programs have not been tampered with or activated with invalid licenses.
If you have received a specific notification for Adobe Acrobat X, you can follow the link in the message to purchase Adobe Genuine software at a reduced price. If you believe that you have other or additional non-genuine or counterfeit software, you have several options:
Customers who have unknowingly purchased non-genuine or counterfeit software will be able to purchase a genuine version of Adobe Acrobat software at a discounted price.
It would be safer to remove the non-genuine software and install Adobe Genuine software in its place.
As the best protection against security risks associated with non-genuine software, Adobe recommends that you re-format the hard drive, then run current antivirus software to make sure all traces of non-genuine software are eliminated, then install Adobe Genuine Software. If you choose not to reformat the hard drive, Adobe recommends installation of Adobe Genuine Software, followed by the complete removal of the non-genuine product.
This is a new service, designed to inform and protect our customers from the risks of non-genuine and counterfeit software.
Yes, call (800) 915-9547 to reach a customer care representative who can help you if you receive notice that your copy of Adobe software is not genuine or properly licensed.
Part of the Adobe Genuine Initiative, the Software Integrity Service is a set of technologies, services and capabilities that can identify whether an installed Adobe product is genuine or non-genuine using a number of technical factors. The service includes a method to detect if software is non-genuine and a notification service (used for the first time with this pilot) to inform users that their software is not genuine, and to give them options to resolve.
Adobe started distributing the detection element of the Software Integrity Service in September 2014, limited to a small subset of Adobe products.
Users of Adobe’s software code may still receive updates even if the software is not genuine.
Adobe can verify if software is genuine by examining its serial number and looking for indications of tampered or modified software. Software that is using an illegitimate serial number (a serial number that was generated by a third-party, and never issued by Adobe) or has one or more of several known software hacks, is not genuine.
Adobe’s goal has always been to help customers avoid the dangers of non-genuine or counterfeit software, and do so in a way that is optimal and customer friendly. We have been working on this service for a while, taking our time to ensure delivered to customers in an easy to understand and actionable way.
The Software Integrity Service has the ability to check across different versions of Adobe software and verify the integrity of the software and validity of the licenses used to activate. A complete list of the data fields collected is published on Adobe.com at http://www.adobe.com/privacy.html.
This is a new service, designed to inform customers that their copy of Adobe Acrobat X is not genuine. We are calling this service a pilot because we are initially limiting to a small amount of customers.
Currently the pilot is limited to a small region in the Western United States.
Currently the pilot is for Adobe Acrobat X only.
For Customer Service inquiries, call (800) 915-9547.
For Press inquiries, call (408) 536-4070.