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PDF file doesn't open in web browser (Acrobat 6.0, Adobe Reader 6.0 on Windows)

Issue

When you try open an Adobe PDF file in a Web browser, a blank screen appears.

Detail

The PDF file is hosted on a Web Server that uses Netegrity SiteMinder for security.

Solutions

Do one of the following:

Solution 1: Update to Adobe Acrobat 6.0.1 or Adobe Reader 6.0.1 .

-- To update to Acrobat 6.0.1 :

1. Start Acrobat 6.0.

2. Choose Help > Update.

3. Follow the on-screen instructions to install the update.

Note: You can also download the update from the Adobe Web site at www.adobe.com/support/downloads/main.html .

-- To update to Adobe Reader 6.0.1, download the update from the Adobe Web site at www.adobe.com/products/acrobat/readstep2.html

Solution 2: Save the PDF file to your hard drive, and open it in Acrobat or Adobe Reader.

1. Right-click the link to the PDF file on the Web site, and then choose Save Target As (Internet Explorer) or Save Link As (Netscape Navigator).

2. In the Save As dialog box, select a location on the hard disk, and then click Save.

3. Double-click the PDF file to open it in Acrobat or Adobe Reader.

Solution 3: Disable Web Browser Integration.

1. In Acrobat or Adobe Reader, choose Edit > Preferences > Internet.

2. Deselect Display PDF in Browser, and then click OK.

Background information

Because of the large file headers produced by SiteMinder, Acrobat 6.0 and Adobe Reader 6.0 cannot display PDF files in a browser if the PDF files are hosted on a Web server that uses SiteMinder.


Related Documents

325875 PDF pages don't appear in web browser window (Acrobat 4.0-6.0.x, Adobe Reader 4.0-6.0x)

Document 329344
Last edited - 11/07/2006

 

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