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Security warnings or no results when you use Help (Windows XP with SP2)

Issue

When you try to open or search Help in an Adobe application, Help returns no results, or the web browser returns one or more of the following messages:

-- "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options."

-- "When you send information to the Internet, it might be possible for others to see that information. Do you want to continue?"

-- "Allowing active content such as script and ActiveX controls can be useful, but active content might also harm your computer. Are you sure you want to let this file run active content?"

-- "Security Warning: The information you have entered is to be sent over an unencrypted connection and could easily be read by a third party. Are you sure you want to continue sending this information?"

Detail

Windows XP with Service Pack 2 is installed on the computer.

Solutions

Do one or more of the following solutions:

Solution 1: Allow blocked content for the session. (Microsoft Internet Explorer only)

Enable Internet Explorer to accept blocked content for the current session.

To allow blocked content:

1. Click the Internet Explorer Information Bar and choose Allow Blocked Content.

2. Click Yes in the Security Warning window.

Note: You must repeat this procedure each time you search Help.

Solution 2: Let the browser send information over an unencrypted connection.

If the browser returns the message "Security Warning: The information you have entered is to be sent over an unencrypted connection and could easily be read by a third party. Are you sure you want to continue sending this information?", click Continue.

Note: You must repeat this procedure each time you search Help.

Solution 3: Use the Help PDF file included with the application.

Use the PDF file of the Help documentation located on the application CD or DVD to view and search Help.

Note: Neither Adobe PageMaker nor Adobe FrameMaker include a Help PDF file.

To open the Help PDF file:

1. Insert the application CD or DVD into the CD-ROM or DVD-ROM drive.

2. When the AutoPlay window appears, click Explore. The CD or DVD contents are displayed in a Windows Explorer window.

Note: If you don't see the Explore option, close the AutoPlay window, start Windows Explorer, and then right-click the CD or DVD icon and choose Explore.

3. Locate the Help PDF file for the application. The file may be named Help.pdf, or the file name may include the application name, for example, PhotoshopCSHelp.pdf. The file may be located at the root of the application CD or DVD or in the Help or Documentation folder.

4. Copy the Help PDF file to the local drive, and then use Adobe Acrobat or Adobe Reader to view and search the PDF file.

Background information

By default, Windows XP Service Pack 2 blocks frames in HTML files as a security precaution, even in files stored locally on the computer, such as the HTML Help files used by most Adobe applications. The Adobe Help files pose no security risk. This problem occurs in all Adobe applications under Windows XP with Service Pack 2, except for those that don't use a browser to display Help files. The Adobe Acrobat family of products (including Acrobat Capture, Adobe Acrobat, and Acrobat server products) aren't affected by this issue.

The risks that Microsoft refers to in the warnings about blocked content are in reference to content from unknown sources that you might access by using the Internet. The Adobe Help files are installed on the computer when you install the application. Although the Help files are opened by a browser, the browser doesn't access the Internet when displaying these files. Configuring the browser to allow blocked content for the purpose of viewing the Adobe Help files doesn't permanently change the browser's security options and doesn't compromise the security of the computer.

Some browsers return a warning about sending information over an unencrypted connection when you try to search Help. The Adobe Help files don't send information over the Internet, and agreeing to continue enables you to search Help normally.

For additional information concerning the security changes in Windows XP Service Pack 2, see the Windows XP Service Pack 2 ReadMe or visit the Microsoft Knowledge Base at http://support.microsoft.com .


Related Documents

Document 330621
Last edited - 10/25/2006

 

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